Call Handling Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We need a few people to join our customer service team. This is a long term opportunity which will pay at $5 per hour plus a yearly raise. On the Job training lasts for 1 month which we'll pay for $3/hr 40hours per week to start. Once you pass the month's training, you will be bumped to $4/hr temporarily. Once certified to be someone who can service all companies' customer service needs, you will be bumped to the normal rate of $5/hr with 40 hours a week. The certification period could take less than 30 days, this would solely depend on how fast you learn. Requirements: Great communication skills, fluent in written and spoken English. Has at least 1 hour on UpWork. Has at least a core i3 or quad core pc with 4 gb of ram. Has DSL with atleast 3 mbps connetion, and a backup. Has no other working commitments. Willing to work on the Grave Yard shift, shifting schedules, weekends, and holidays. Having Business Fundrasing / Crowdfunding knowledge is a plus but not a requirement. Having a Commerce related course / work experience is a plus. Having some experience with site builders is a plus but not a requirement. How to apply (please follow these simple instructions, otherwise, your application will be ignored. 1. Please start your cover letter with Hi Brian, How do we make the potato fly? and then answer it to your best knowledge. 2. Create and attach a voice recording telling me about your self and why we should hire you in relevance to this job post. 3. Provide the link of your updated Resume/CV via Google docs. 4. Include your Skype ID, two personal phone numbers, and email address. I will start the interview process as early as Today. Once chosen, you will start working either on the first week of August. This contract is going to be through UpWork on a different client account. Thanks, Brian
Skills: Call Handling chat support Customer service Customer support
Fixed-Price - Intermediate ($$) - Est. Budget: $80 - Posted
I am looking to hire someone on a Part time basis 25 Hours Per Week. $80 per Week I am looking for someone who can handle large call volumes. Major percentage of the calls are Spanish so I need someone who is fluent in Spanish. Receiving and making calls. You will function as Personal Assistant, logging information into the customer Management System, Follow up with Prospects Clients, Report Daily Number of Calls, Emails, Online Chats Etc. The job applicant must know how to professionally take a call, handle clients by explaining basic information, and setting clients up for office appointments. (Scripts will be provided) You will be assisting a Very Busy person, your tasks is to make sure that Calendar, Schedules, Appointments are confirmed and attend to daily, Calls are answered and logged into a Customer Management System accordingly and follow up tasks are set up properly. You will need a fast Computer and High Speed internet with Skype and Headset. Professional Phone Etiquette. Preferably someone who speaks fluent Spanish and Good English. Offer: Must be Female. Fluent in English & Spanish. Phone Calls and Appointment Setting Up. Tenemos una compañia de Consultoria de Negocios y ayuda al inmigrante en California. 95% de nuestros clientes hablan español, y necesitamos ayuda con el flujo de llamadas, ingresar datos a una base de datos en Linea, hacer reservaciones de citas, mandar correos electronicos, interactuar con clientes, procesar documentos, cartas, comunicarte con el Manejador diario, editar documentos en español, entre otros. Dejame saber si estas disponible entre los Horarios de 9:00 - 4:00pm Tiempo de Los Angeles, California
Skills: Call Handling Appointment Setting Cold calling Customer service
Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, 30+ hrs/week - Posted
Good Day - looking for a superstar personal assistant to provide support both personally and professionally. EXCELLENT ENGLISH (written and verbal) IS A MUST. Must be on call during the hours of 7am - 6pm est. (at least). May not work non stop during those hours, but able to be easily accessible via email, text, and phone. I have a very demanding schedule. Must be able to work quickly and accurately and complete task ahead of deadlines. I'm big on project management and transparency. Not a micro manager, but should be very little lag time on responses to requests and follow-up. Will request period status reports to keep us going. Will have to call to make appointments, schedule meetings, impeccable research skills, incredibly organized, creative, make purchases, set up services, screen candidates to offer services, etc. Experience in accounting is a HUGE plus. Please include MANGO in your response so I know you have read this post. Thank you and look forward to working with you! :) --- Skills: English
Skills: Call Handling Accounting Project management Project Scheduling
Fixed-Price - Entry Level ($) - Est. Budget: $300 - Posted
We are a UK based ecommerce business looking for articulate professional customer service agent to work for us. Your job will be to answer telephone calls and help customers with identifying products and the right information. You will work closely with the directors and support them with other tasks where necessary. Initially this job will be paid on per calls taken basis as it gets busier an hourly rate shall be agreed. If you have great customer services experience with no strong accents and are willing to work hard for a growing company then this is the job for you. Ideally you will be someone who is willing to learn and can quickly grasp things. Price per call to be agreed. APPLY ONLY IF YOU HAVE THE EXPERIENCE AND HAVE THOROUGHLY UNDERSTOOD THE SCOPE OF WORK.
Skills: Call Handling Administrative Support Customer service Customer support
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, Less than 10 hrs/week - Posted
I need an assistant / project manager for communications company specializing in Social Media Management, web marketing, logo & print design. Services & tasks needed: - Answer, screen and direct incoming calls - Project management (scheduling freelancers, communicating with clients - Delegate and coordinate work tasks - Organize appointments and meetings - Maintain calendars and schedules - Arrange and prepare presentations - Prepare and distribute correspondence - Create and maintain databases - Process orders, applications and requests - Write estimates - Scheduling Social Media posts Competencies: - Mac platform an asset - iWork, iMovie, Microsoft Suite - Adobe creative suite an asset - Wordpress knowledge an asset Languages: French, English
Skills: Call Handling Customer service Office Administration Project management
Fixed-Price - Expert ($$$) - Est. Budget: $600 - Posted
We are looking for an experienced engineer/developer with knowledge in Siemens OpenScape/HiPath and VoIP. The work is to configure the Siemens OpenScape PBX (provided by freelancer, this can be a demo o temporary licence for the poc only) in a lab environment. Configure 3 extensions/softphones (3 SIP). no need to configure for external calls. Once this is up an running, we will need the freelancer to setup Orecx or similar packet sniffer to create voice and metadata files for the recording calls. We will provide port span configuration. Integration with CSTA will be a plus but must be optional. Then using Web Services (API will be provided) you will need to create a service running in the background that will send voice and metadata to a remote machine. Please do not apply if you have no experience on this. To apply start the covert with "I am a dreamer". You will need to provide the documentation and the code needed to accomplish the task.
Skills: Call Handling Freeswitch Network Engineering Telecommunications Engineering
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Hi I need someone to answer my customer calls. I need someone who can speak fluent english. I need someone who will answer customer calls, follow the script I will give you and record their name, phone number email address and send them an email. I need someone who is willing to get paid per call (not hourly) Please provide me some sample recordings of your customer interactions.
Skills: Call Handling Email Handling Virtual Assistant
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
5CA is now hiring a German speaking customer service rep who loves gaming, to provide support for various Tech and Gaming Companies while working from home! Computer Requirements: Minimum 4 GB RAM memory, i5 processor or similar/ better, max. 3 years old (with windows 7 or 8.1- 64bit, a good working USB headset and a fast, reliable internet connection (Upload min. 512 KB, Download min. 1 MB internationally). Message me if the following applies to you: - You are fluent in German and English, in speaking and writing. - You have experience with the newest video games and consoles. - You own a PS4, Xbox one or a modern gaming PC/laptop. - You have experience in a Customer Service environment - You are a quick learner and are open to working with new technologies and products. - You are flexible, a strong communicator, good at multitasking and problem solving. - You are available for a long term position and able to work with a fixed schedule. - You have a dedicated quiet work space that is located within your own residence. What you'll be doing: * Providing Customer Care services to customers, providing a satisfactory solution to the customer´s inquiry and to exceed his/her expectations in doing this. * Working together with team leaders and trainers to constantly keep your knowledge up-to-date. * Making sure that the customer is satisfied with the whole customer service experience, every time. What we offer * A professional and multicultural working environment with people from all over the world. * The possibility to work from the comfort of your own home. * Up to date training and access to the latest information in technology and video games. * An organized structure, product of years of experience in the industry, which allows all agents to benefit from our expertise. * All the required software, tools, and database. * Being part of a company that treats remote employees as part of its family. --- About 5CA --- 5CA is an expert in multilingual customer service and customer contact. We provide our clients with the opportunity to outsource their customer service department or call center in order to ensure high-quality customer contact, 24/7, in over 10 different languages. We specialize in technical support and customer care services. 5CA is a major player in the industries of consumer electronics and video gaming.
Skills: Call Handling Game Testing German