- Answer phone call
- Complete Client Interview
- Review call transcription and write testimonial
- Post testimonial
- Generate Monthly report per client
- Strong customer service skills important!
- Strong English language skills (Writing and speaking)
1 – ANSWER PHONE CALL
We are in need of someone to answer phone calls during the day and conduct phone interviews with our clients' customers, and ask questions about their experience and satisfaction.
Phone Interview hours of Operation are
Monday – Thursday 9AM EST to 6PM EST.
Fridays – 9AM – 5PM
Our average call is about 5-6 minutes, though a skilled questioner, especially one who learns the subject matter, could manage calls as long as 15 minutes. We don't currently have a high call volume because there is seasonality - we are averaging fewer than six calls per day.
We pay based on phone interviews completed, reviewed and posted. We selected "pay hourly" based on doing an hour's worth of calls. However, please understand that the interviews are sporadic and will occur randomly throughout the week.
2 - INTERVIEW CLIENT
The job is to ask questions that elicit a testimonial that we will then use to create customer satisfaction surveys. Strong English language skills, a warm, friendly persona, and the ability to pull additional compelling stories from customers is what we are looking for. Asking deeper, probing questions, is towards getting a robust, compelling, interesting, and unique testimonial.
3 - REVIEW CALL TRANSCRIPTION AND WRITE TESTIMONIALS
The call will be recorded through a software and then the transcription reviewed and rewritten as a testimonial.
The testimonial will be sent to the client for approval. Once approved it is ready to post
4 - POST TESTIMONIALS
The testimonials will be posted in different "testimonial sites".
5 - GENERATE MONTHLY REPORT
We will need a Monthly report per client. The format of the report will be provided by us.
This is not a telemarketing job! This is not cold calling! This is not a sales job - other than the warmer and friendlier you are on the phone, the more the customer will speak. These are customers of our clients.
We are looking for someone, or even more than one person, who could get started immediately - ASAP. You should have existing work during the day since these calls are sporadic, but be able to answer when they come in very quickly (for a good customer experience) in a warm, friendly way.