Call Handling Jobs

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Hourly - Expert ($$$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
WORK DESCRIPTION: - Answer phone call - Complete Client Interview - Review call transcription and write testimonial - Post testimonial - Generate Monthly report per client REQUIREMENTS: - Strong customer service skills important! - Strong English language skills (Writing and speaking) ------------------------------------------------------------------- 1 – ANSWER PHONE CALL We are in need of someone to answer phone calls during the day and conduct phone interviews with our clients' customers, and ask questions about their experience and satisfaction. Phone Interview hours of Operation are Monday – Thursday 9AM EST to 6PM EST. Fridays – 9AM – 5PM Our average call is about 5-6 minutes, though a skilled questioner, especially one who learns the subject matter, could manage calls as long as 15 minutes. We don't currently have a high call volume because there is seasonality - we are averaging fewer than six calls per day. We pay based on phone interviews completed, reviewed and posted. We selected "pay hourly" based on doing an hour's worth of calls. However, please understand that the interviews are sporadic and will occur randomly throughout the week. 2 - INTERVIEW CLIENT The job is to ask questions that elicit a testimonial that we will then use to create customer satisfaction surveys. Strong English language skills, a warm, friendly persona, and the ability to pull additional compelling stories from customers is what we are looking for. Asking deeper, probing questions, is towards getting a robust, compelling, interesting, and unique testimonial. 3 - REVIEW CALL TRANSCRIPTION AND WRITE TESTIMONIALS The call will be recorded through a software and then the transcription reviewed and rewritten as a testimonial. The testimonial will be sent to the client for approval. Once approved it is ready to post 4 - POST TESTIMONIALS The testimonials will be posted in different "testimonial sites". 5 - GENERATE MONTHLY REPORT We will need a Monthly report per client. The format of the report will be provided by us. OTHER NOTES: This is not a telemarketing job! This is not cold calling! This is not a sales job - other than the warmer and friendlier you are on the phone, the more the customer will speak. These are customers of our clients. We are looking for someone, or even more than one person, who could get started immediately - ASAP. You should have existing work during the day since these calls are sporadic, but be able to answer when they come in very quickly (for a good customer experience) in a warm, friendly way.
Skills: Call Handling Customer service Telephone Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
About Us: We are a very busy Residential Real Estate Company working in the Metro Denver Area. The appointment setter will work from home calling Expired Listings, For Sale By Owners and Home Owners by neighborhood that are potentially looking to sell in the next 12 months. This 1099 position is long term, including 15-20 hours a week to start. Appointment setters meeting their goals after a 3-month training period have the option to expand hours worked to up to 40 hours per week. Applicants will be working from their home office. Work times are Saturday through Wednesday, in three to four hour shifts with set calling times in Mountain Standard Time. Primary Responsibilities: Make outbound / cold calls (about 40 per hour) through an auto-dialer to find potential sellers. Use Google Calendar and Maps to set appointments for agents to meet with qualified sellers. Make detailed notes and keep our CRM database updated. Make follow up calls as per task reminders from CRM database. Skills: We are looking for a happy, friendly person with a positive attitude that enjoys helping people. Friendly phone presence and ability to build a relationship over the phone is a must. You are not selling anything on the phone, just building rapport and setting appointments. Clients need to feel comfortable with you and our company from a phone conversion. Must be US based or native English speaker. Experience appointment setting or cold calling is required. Basic computer knowledge and ability to learn a dialer/CRM system. No real estate knowledge or experience is required. All scripts, phone numbers to call and full training for specific tasks is provided. Requirements: As phone work will be a major part of this position, you must have a quiet office environment to make and receive phone calls. There cannot be any kids in the background or other loud distractions like barking dogs. Clear phone line (VOIP, Landline or Cell Phone) with headset and ability to call long-distance free. A computer running Windows 8 or newer, have 5+ Mbps high-speed internet. Compensation: $15 per hour plus bonuses for appointments set and listings sold. How to Apply: READ COMPLETELY BEFORE APPLYING (submissions that do not provide the requested information will not be considered) To be considered please provide the following: • A brief statement explaining why you are a fit for this position and why you would like to work with us. • A resume with at least your last three jobs and timeframes worked. If there is a gap in employment of 6-months or more, provide an explanation. • Provide a picture of your home office or location you will be making calls. All applications are due by 5 pm on Tuesday, 9/27/16 and qualified applicants will be contacted to schedule a 20-minute phone interview by Thursday, 5 pm on 9/29/16.
Skills: Call Handling Appointment Setting Cold calling Lead generation
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Great customer service experience. Professional phone etiquette Technically savvy, typing speed of 40+ words a minute and able to work in a paperless office environment. Prior experience with Appraisal Software and Platform a plus Working knowledge of the Appraisal industries is a big PLUS! Hours may vary but must be available to work between 8am - 6pm Monday thru Friday EST.
Skills: Call Handling Administrative Support Appointment Setting Cold calling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Hello. I am looking for a freelancer who provides customer support services. I need to employ customer support managers to cover phone, chat and skype support of my website where I sell some services for mobile devices. It is required to have experience of customer support in IT sphere and fluent English. Please contact me with your proposals, rates and conditions. Thank you.
Skills: Call Handling Administrative Support chat support Customer service
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Job Description: Keep records of materials filed or removed, using log-books or computers. Add new material to file records, and create new records as necessary. Perform general office duties such as typing, operating office machines, and sorting mail. Track materials removed from files in order to ensure that borrowed files are returned. Sort or classify information according to guidelines such as content, purpose, user criteria, or chronological, alphabetical, or numerical order. And as well as other monetary duties attached to it... Would you be able to handle that if trained towards it?
Skills: Call Handling Customer service Customer support
Fixed-Price - Intermediate ($$) - Est. Budget: $187 - Posted
Hi all, I run an animation company selling explainer videos to businesses. I'm currently cold calling myself getting decent results, but I'm looking to take it to a wider scale and increase the amount of sales I get each month. Therefore, I'm looking for someone who can cold call too. You don't need to be the 'best' or even 'experienced' in cold calling. You just need to have a very good attitude towards it. You must be: - Confident (especially talking on the phone/skype to potential leads) - FLUENT ENGLISH!!! (Don't apply if you're from outside a western country please) - Ideally living in the UK, but outside is okay as long as you can speak good english. If you have those, then I can train you to cold call giving you a script and teaching you how to handle certain situations. The pay is COMMISSION base. This means the more sales you get from cold calling, the bigger money you'll get yourself. For each sale, you'll get 20 percent cut (this isn't final, I can discuss in detail on Skype with you). Each sale will be minimum $800, so if you sell a video for $3k or more, then you'll be getting a huge cut. It literally all depends on how well you excel with this. If you're interested and read everything I posted, apply with the word in capital letters 'COLD CALL' at the top of your cover letter. Good luck!
Skills: Call Handling Cold calling Communications English
Hourly - Intermediate ($$) - Est. Time: Less than 1 week, 10-30 hrs/week - Posted
I am searching a native german for calling to some of our customers. We are a classifieds ads website and some users of our website sell their items directly on the website The goal is to call the big sellers of the website who has their own website and to convince them to integrate a link to our website on their own website. I am currently working on the script that will help you to phone this customers. You need to be available during the daytime. I would like to contact around 10 customers to start. If you are available for the next 2 week around 5h per week, it's perferct. If you are sociable with good interpersonal skills and have already done this kind of job, feel free to contact me.
Skills: Call Handling Customer service
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Looking for Customer Service Reps with Student Loan Customer Service Experience--Too busy to start from scratch so need to have some general knowledge of how that industry works. But beyond that the particulars are that we have a voip based phone system and a salesforce.com CRM. We make use of Cases, as well as knowledge and are attempting to build out our entitlement process (workflows within an individual case). We are 100% inbound and can only get to a fraction of those even wanting to sign up. I have been plaqued with years of the worst employees one can imagine, due to my having to fill more than a dozen executive roles and not having systems in place to insure people are behaving as good honest ethical and moralistic folks in all situations. I thought everyone was just like that normally but I would be mistaken it appears. Thus I have no systems--just always told people to empathize, sympathize and find a solution fast while making sure the client feels that you are taking their problem as serious as they are---which is easier said than done. So at the very least I need a "hired-gun" to be my go to guy/gal that I can trust will always do what is right by my clients and protect a hard fought and won good reputation while not giving away the farm every time someone is upset. Because we both know why the appear upset isn't usually the root of the problem. On a larger scale this person could create training materials and systems of standard work, as well as assist in building out the knowledge base. Perhaps even hire, fire , and manage the staff. As I try and my cognisant and honest with myself about strengths and weaknesses and dealing with employees that are not like me is very challenging for me and thus I am very bad at it.
Skills: Call Handling Administrative Support chat support Content Writing
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Attention Cold Call Rock stars. We are on the top companies of purchasing homes in the US and are looking a amazing cold caller who wants to a steady job with commissions. We have a targeted list of homeowners who we need the selected candidate to call and build rapport with. You will be responsible for identifying if the owner has any desire to sell and if so setting up appointment's so our office can go inspect the property and make the owner an offer. We will provide scrips and ongoing training. Generous commission's will be offered for closed deals. Must be proficient in the English language. Please put the word Apollo in the subject line if you have read this message.
Skills: Call Handling Cold calling Communications Customer service