Call Handling Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Our transportation company needs Dispatchers to coordinate dispatch and customer activities. This will be a 12-hr shift 6am-6pm and 6pm-6am. The dispatcher will take all customer calls and input their travel information into a web-based dispatch system, track drivers to assign and re-assign work orders and monitor payments. Duties: Receive and review customer orders Dispatch and close all service work orders and projects Dispatch all roll-out work orders to the scheduled date and time Communicate with customers providing instructions to drivers, estimated travel time and customer needs requirements Provide follow up to drivers to provide timely responses and completion of all work orders and projects Communicate with drivers on any potential issues or problems with the work order Review all invoices and quoted projects Assist drivers in troubleshooting over the phone Place calls in the correct status Other duties as assigned Requirements Strong problem solving and conflict resolution skills Strong commitment to customer satisfaction Some College education Minimum 2 years dispatch or customer service experience
  • Number of freelancers needed: 2
Skills: Call Handling Appointment Setting Data Entry English
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Are you fluent in English like a native speaker? Do you have a quiet working place with stable internet and electricity? Do you want a promising long term opportunity? We want to hear from you. We have a role requiring some inbound call handling, email handling, some occasional research. In your cover letter, state the minimum hours you seek and also the lowest you accept per hour.
  • Number of freelancers needed: 2
Skills: Call Handling Administrative Support Customer service Customer support
Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, 30+ hrs/week - Posted
For our international contact center, 5CA is looking for a Spanish/ English speaking technical support agent (work from home) to provide service for various exciting IT- and consumer electronics projects. Tasks • Providing Technical Support services to customers by telephone, e-mail and/or web chat, providing a satisfactory solution to the customer’s inquiry and to exceed his/her expectations in doing this. • Working together with team leaders and trainers to constantly keep your knowledge up-to-date. • Making sure that the customer is satisfied with the whole customer service experience, every time. Requirements • You are fluent in Spanish and English, speaking and writing – a 3rd language is a big plus. • You have existing knowledge of hardware, networking, routers and mobile devices. An IT- or other relevant technical education is a big plus. • You are a quick learner, and are open to working with new technologies and products. • You are flexible, a strong communicator, good at multitasking and problem solving. • You have a dedicated quiet work space that is located within your own residence. • You have your own laptop or desktop PC with windows 7 or 8.1, a good working USB headset and a fast, reliable internet connection (Upload min. 512 KB, Download min. 1 MB).
Skills: Call Handling Customer service Customer support Email Handling
Fixed Price Budget - Intermediate ($$) - $100 to $150 - Posted
We have a list of around 50 Philippines company phone numbers. You need to call them and *accurately* transcribe their full IVR (the "press 1 for _, press 2 for _" menu) in text format. Candidates must be FLUENT in English and Tagalog, and located in the Philippines with a working phone. For example, let's say the IVR says, "Press 1 for account balance, press 2 for location, press 3 for customer service." You press 1, and then it says "Press 1 for regular account, press 2 for premium account..." You need to transcribe that as follows: 1 Account Balance 1 Regular Account 2 Premium Account 2 Location 3 Customer Service This needs to be done in English and Tagalog. After a short Skype interview, we will pay you to transcribe an IVR of a well-known company (e.g. Banco de Oro, Metrobank) first to evaluate your efficiency and accuracy, before onboarding the full project.
  • Number of freelancers needed: 2
Skills: Call Handling Call Center Management Data scraping English
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Hello, We are looking for a US based (preferably) virtual assistant to work for us on a part-time basis. We are based in Dallas, Texas so if you are from Texas, that would actually be even better so that we could have business meetings from time to time (every 3-6 months - we will reimburse). Work: Admin work Scheduling Making some calls Basic design work (Photoshop) preferred but not must basic social media management Schedule: Open schedule - 10-20 hours per week to start off with. This is a long-term on-going project (remote) with many benefits and a sound growth plan so please only apply if you are serious about working from home and can commit to work long-term. Rate: Depending on your experience level and state wage. Thank you
Skills: Call Handling Administrative Support Social Media Management
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
SPANISH & ENGLISH SPEAKING ONLY for this job. BIG BONUSES $$$ you can make a whopping $50 for every seller that you get to sell us their property. (we must close on the property to get paid) MUST SPEAK FLUENT< SPANISH & ENGLISH!!!! Must Be an energetic experienced telemarketer fluent in english. You will be calling home owners who are in distress with there property. This includes people in foreclosure, people who are motivated sellers, inherited a house they may not want, or just want to sell fast. You will be calling these people and trying to get an appointment for our sales force to go visit them at the property or get them to want to speak more about the situation to one of our sales reps on the ground.
  • Number of freelancers needed: 2
Skills: Call Handling Appointment Setting Cold calling Customer service
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are seeking a VA with experience in outbound sales to assist on lead generation for international expansion. We will provide you with all the necessary information as well as sales material. Position will consist mainly: - Create leads and sales for our services - Develop a strong salesforce for our company - Supervise the salesforce and manage to achieve goals
Skills: Call Handling Cold calling Lead generation Outbound Sales
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We need an experienced Virtual Assistant to join our company on a contract basis. Please review all of the information contained within this job posting and reply by following the instructions below. Responsibilities You will be responsible for a number of administrative tasks and should specialize in a variety of skills including: Market Research (discover valuable information for key people and companies) Data Mining (document contact and relevant information, and log notes on key people and companies) Phone Calls (confirm key people and company contact information, and support setting appointments or meetings) Qualifications & Skills Excellent Communication Skills (probably the most important thing we value is open, consistent communication) Command of English Language (you must be able to read, write, and speak English very well) Excellent General Computer Skills (data mining, searching, browsing, social networking, typing skills, etc.) Experience with Document Building (Word Processors, Spreadsheets, Databases, Google Docs, etc.) Experience working with LinkedIn Requirements You should be a self starter, able to work independently, and meet deadlines Willingness to join an exciting team (with ambitions for growth in our company not required but valued) Willingness to learn quickly and to be trained on in-demand skills Access to your own Computer and High Speed Internet Access to a Phone and ability to place calls within the U.S. We are looking for a contract employee to join our team. From us you'll receive prompt and professional communications, recurring work, and great reviews! If you are up for the challenge, we encourage you to apply for this opportunity by replying to this job posting. In your reply, please insert the phrase "VIRTUAL ASSISTANT (CONTRACT)" in the first line. Lastly, would you consider sharing a short example of your Phone Call and/ or Data Mining experience, starting with the phrase "It may also be of interest to know". Thank you! Only those shortlisted will be contacted, however we thank you for your interest!
  • Number of freelancers needed: 2
Skills: Call Handling Appointment Setting Data Entry Market research
Fixed-Price - Intermediate ($$) - Est. Budget: $1,500 - Posted
We are looking for a number of representatives to handle customer service duties for Japan. Please send your "Skype id" together with your resume. Contractor requirements We are looking for a contractor who: 1. Is available for 8 hours per day. 2. Has worked in a customer service setting or a similar customer-satisfaction job. 3. Has a solid command of the Japan language. 4. Has 50% or more English for training and internal communication purposes. 5. Internet connection of 2Mb or more. It can not be wireless nor through a datacard. You should also test that you do not have a latency of over 100ms. You can test these requirements running a simple test at 6. Windows environment: We work with a windows based web program. We do require for you to have a computer that runs on windows or has a windows environment already installed. Your operating system must be original. 7. Headset: This headset can be simple but it must connect to your computer via USB. This is to ensure proper phone behavior and call quality. How to apply To apply, please respond with a cover letter that includes the following: 1. The language level that you have (should be 90% or above) 2. Your customer service experience 3. Your schedule availability In addition, please send us the results of the personality test that you may take at the link below: About the company We are a customer service call center with headquarters in California, US and San Jose, Costa Rica. We have been operating independently since 2007 and have successfully contracted remotely for over three years now.
  • Number of freelancers needed: 2
Skills: Call Handling Customer support Japanese