Call Handling Jobs

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Hourly - Expert ($$$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
============= Job Title ============= Long-Term Sales and Customer Service VA Expert Required ============== Description ============== Due to rapid growth, our e-commerce company is looking for a Sales and Customer Service Virtual Assistant Expert who will really "wow" our customers. The position will be long-term, and the successful candidate will be handling customer service inquiries and sales inquiries via email, phone and live chat. The product set that we sell is a very technical electronics product, so applicants MUST have an interest in technology and be able to learn quickly the details of our product lineup. Teams or 'agencies' of experts are welcome. Work can start as soon as you're ready to begin. The ideal candidate must: 1) Be completely confident with handling customer service requests and sales inquires via phone, email and live chat. 2) Have a legitimate interest in technology (cameras) and the ability to quickly learn, understand and speak knowledgeably to the products in our product lineup. 3) Be extremely skilled in Shopify and understand how to navigate orders, create invoices, and view/edit/refund past orders. 4) Be willing to work at various times throughout the day, for various lengths at a time, with room for extra hours if needed. Ability to adapt to fluctuating hours and total hours worked depending on the number of inquiries and support requests in the pipeline. Hours worked will be between Monday - Friday 9 AM - 5 PM EST (New York, United States Timezone). This is a must, as our business is growing very rapidly, and hopefully your income can grow with us too. 5) Have a strong grasp on communication, customer service/handling and sales skills. 6) Have a strong track record of customer service and sales jobs. In your job application, please provide samples of tasks completed in similar gigs and the end result of your task. . Aside from the job itself, the ideal candidate must also: 1) Speak great English. 2) Have a very high level of responsibility and professionalism, especially when communicating with clients and completing the work quickly. If you are the right person to join our team then you will have taken the time to read this post carefully. This is very important to us so in your reply please start with the term 'Samsung Android" so we know you took the time to read everything and understand the project. 3) Be excellent at problem solving and making their own successful decisions. 4) Have great communication, keeping me informed of progress daily via workstream management tools (Streak for GMail). 5) Be fast and responsive to task requests - or in other words - getting the job done as soon as possible, without sacrificing quality. Cash bonuses will be paid for constant, long-term, high-quality results. In your application, please show examples of your past customer service/sales related projects and what you've achieved in these projects or roles. Also please include a voice over giving a quick multiple sentence introduction stating your name, where you are from, how old you are, what your favorite color is, and what your hobbies are. Also, please send a link to one site that is run by the shopify platform for your application to be considered. I will give specific details of the project in our Skype interview that we will arrange once your application has been accepted. I look forward to working with you! :-) Talk soon, - Kenton
Skills: Call Handling chat support Customer service Customer support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Are you looking for ongoing and exciting work? I am a third years graduate student, with a part-time internship and a newborn company. I’m looking for a *Personal Assistance* Rock Star to work with me on an ongoing basis. This wont be a “one off job”... If you truly are a Rock Star and perform well then you will be getting constant work from me on an ongoing basis... I will brief you well, be available for questions and pay on time – every time. Here’s what I’m looking for, is this you? *Highly skilled at *. telephone calls and handling enquirers . High comprehension rate for reading scientific article . Fluent in summary and outline of documents . Some health science background . organizing your manager’s diary and making appointments . dealing with letters and emails . writing letters and producing reports and presentations . arranging meetings . making travel arrangements . dealing with accounts and budgets . taking on project work, such as research or writing reports * as well as Microsoft office suite *Excellent communication skills (email, messages, Skype, phone) *Can provide past proof of work similar to this *Can start working on new projects immediately *Can deliver projects FAST and on a deadline If this is you then please apply for this exciting and ongoing opportunity by doing the following: 1). Write “Let's do this!” at the top of your application 2). How much experience do you have with *Personal Assistance*? 3). Provide 3 examples of previous projects that you have done 4). How good are your communication skills? 5). Are you available by Skype or phone? Would you be able to make call to US landline with free program? 6). Can you start on projects immediately? 7). Do you have the capacity to take on multiple projects? Once you have applied I will personally read each and every single application so please make sure that you make a decent effort... If I believe you’ve got what it takes I will message you – so please remember to check these.
Skills: Call Handling Bookkeeping Content Writing Creative writing
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
I am looking for an experienced telemarketer who could make initial calls to prospects and schedule an in person appointments when I could come in and see them. I will be able to provide initial database of contacts to start calling on, and after will continue to work closely with the freelancer to identify further opportunities. We sell a product which is simple but does have its niche in the industry. I will be able to teach you as much as I can about the product which we offer and the type of clients who we work with (primarily industrial maintenance managers). A lot of what you will be doing are cold calls, and you should be very comfortable calling on a prospect and setting an in person appointment. I will then follow up on that appointment and proceed with meeting the client personally. You will also be expected to keep track of your calls and appointments via a CRM system which you will be using. I will provide you with an access to the system and explain how to use it also. I will do everything I can to get you comfortable talking about our product, and will work closely with you on prospecting and calling on the right people. I will expect you to do as much as you can to schedule weekly appointments with clients.
Skills: Call Handling Appointment Setting B2B Marketing Cold calling
Hourly - Entry Level ($) - Est. Time: Less than 1 week, 10-30 hrs/week - Posted
I need someone who can screen a long list of drivers based on questions to be provided. We, working together will schedule a call interview and you will call them on the set date and time. Then, using your check list, you will qualify them and submit your report. Duration of each call ranges between 5-10 per candidate. If you are that person, please lets get started. Note, you must have your own working dialer at no cost to us. This will also include some data entry.
Skills: Call Handling Data Entry
Hourly - Expert ($$$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I need a Virtual Assistant/Administrative Assistant to help organize my business (real estate) as well as my charity (animal rescue). For my real estate business this would include doing emails, calls, creating content, social media management and campaigns, managing databases, helping with marketing, managing schedules, helping with filing and paperwork (digital), organizing events, basic bookkeeping/tracking expenses and more including misc tasks. For my animal rescue charity this could include managing emails, organizing events, helping with filing and paperwork (digital), tracking animals we have and if they have upcoming vet appointments, staying in touch with foster homes, organizing events, and more (could be much more random and will be much less than the business side of things). Looking for someone who is well versed in Google: Drive, Gmail, Docs, Sheets, and more., Also with basic marketing knowledge, administrative experience. Would prefer someone who is a self-starter, can work quickly and will have their own ideas to make something better. Enthusiasm and professionalism are both very important. Must be fluent in English and it may be the best match to have someone in Canada (where I am from) or the US. Hours could range from 20 hours or so to start and then ramp up to a weekly 16 hours depending on how well we work together. If this is a great match I expect to do more business and be able to take the Assistant with me to the next level of business and so would then require more hours.
Skills: Call Handling Administrative Support Blog Writing Content Writing
Fixed-Price - Intermediate ($$) - Est. Budget: $60 - Posted
I am looking for someone who can help build relationships with real estate agents in Brooklyn. I work in rentals and I need someone who has the ability to call local NY agents and be able to build a network. The work will begin with 15 hours a week. Depending on how it goes we can add hours and Commission! This is the perfect job for someone who knows how to talk really well with people. You are not selling but you are having conversations having to do with money. I will teach and train the right person.
Skills: Call Handling Appointment Setting B2B Marketing Cold calling
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
At ezhome, we aim to revolutionize the home services space, the way Upwork revolutionized how the world works! Come join us in disrupting the billion+ dollar per year home services industry! We're looking for a warm personality to care for our customers and gardeners alike, end-to-end. For more information on our company, please visit our website at There is HUGE potential for career growth! Job responsibilities: - Work in a dual-management capacity with a Field Supervisor (in field) to manage all things "service related" within a set region, as the main point of contact and the primary person responsible for keeping our customers and gardeners happy. Examples of daily communications may involve: speaking with a customer and arranging a return visit to pacify a customer complaint, coaching a gardener on his customer service approach, coordinating with a Field Supervisor about issues at a particular property, etc. - Be the "eyes in the sky" to pinpoint and keep on top of all your regional day to day maintenance operations, including: monitoring/optimizing daily schedule, pairing trainees with a gardener as needed, keeping a high level perspective on the region to be able to proactively try to prevent bottlenecks, customer escalations, etc. - Monitor gardener payroll and make corrections as needed - Respond to customers and gardeners in a timely manner and document all communication in Zendesk and/or our native apps. - Communicate as a responsive and friendly team player between many teams and departments of the organization Requirements: - Must be Located in North America! - Native English speakers only please - Spanish speaking a plus! - Able to multi-task in a fast paced environment and keep many moving pieces in order - Detail oriented to complete and appropriately document tasks in multi-step processes - Tech savvy and quick to interface with multiple programs/websites/spreadsheets at once - Knowledge and/or willingness to learn about the home services industry is a plus! -Starting pay range is $16.67/hour (inclusive of the upwork fee) after a slightly reduced pay paid trial period Hours: Looking for someone who can work FULL TIME during business hours PST. This is a 40-50+ hour/week role and must be fully available M-F 8:30 - 5:30 PT, as well as one day on the weekend (for 5-6 hrs) on a rotating basis, with the potential to exchange for a weekday with modified/reduced hours. If you meet the above requirements, we want to talk to you! To get started, please apply to this listing and complete the following two steps below: STEP 1: As part of our application process we are using Plum, an online assessment tool, which will help us determine if ezhome is a good fit for you. Are you a Task Master? Are you a natural Adapter? Are you an excellent Communicator? Everyone has their own unique talents and this assessment helps you showcase yours. Take this chance to learn more about your talents, and apply that knowledge as you grow your career. There are no right or wrong answers, we are just really excited to learn more about you! Start Now -> STEP 2: Please answer the following two situational questions, which will help us to assess your written communication skills and customer experience approach. Note that you have free reign to make up "policies," it's how you approach and present the resolution that we're evaluating. 1) Cindy, an elderly customer, calls in to cancel her long time mobile service due to discrepancy with her monthly usage. It seems that for the past 2 months she’s received unwanted inbound SMS messages from a marketing company which has resulted in a $25/month charge ($50 total). She doesn’t use SMS, which can be verified through her account history, and although she could have disabled the service herself, she did not know how. Write a response to the customer, detailing how you would attempt to retain the her. 2) A gardening service has a 10' limit for tree care due to their insurance regulations. There was a tree that started at around 9.5 feet tall when a customer registered with the company, but after 6 months it has not been trimmed and has reached over the 10 ft limit. The company tried to to trim the tree on two separate occasions but were not able to gain access to the backyard where the trees is because the gate was not left unlocked, as requested in the email notifications that were sent prior to each visit. The customer expects that the company will still provide service for the tree since they should have trimmed it sooner and kept it under the 10' limit. To do so would leave both the company and customer at risk should an accident happen during the project. How do you handle this situation?
Skills: Call Handling Administrative Support chat support Customer service
Fixed-Price - Intermediate ($$) - Est. Budget: $100 - Posted
We are home staging planners. We need to have appointments with real estate agents booked, according to our schedule availability. We have a general script written already that can be sent to you and there may be some times where you will have to email real estate agents while on the phone with them if they would like some visual information to look at before agreeing to book an appointment. Essentially you would be getting leads so that we can close the sales at the scheduled appointments. A strong command of English is required. Time of work will be 2 hours per week-8:00-9:00 am and 4:30-5:30 pm. (This is based off of a 5 week project length, if that is how long a project goes for) Thanks!
Skills: Call Handling Customer service Customer support Email Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
A bright, enthusiastic Executive Assistant is required. The role will have 2 main purposes. Firstly you will provide Executive Assistant support, overseeing my calendar, booking meetings and trips, doing research for my psychology blog etc. The second thing will be to help manage a small property portfolio in the centre of London. Key roles here include: - Liaising with tenants and builders - Researching new items needed for properties (e.g. TV's, stero's, beds) - Organising day-to-day repairs - Picking up on important emails - General administration 5hrs per week initially, but likely to be more if we work well together. I hope we can work for many months or even years together! I'm a generally upbeat and cheery person, who likes to work with positive people who enjoy being the best at what they. Hopefully that's you!? There are a few musts: - Must have exceptional English - Must be easily contactable for tenants over email, phone or other voice methods - Must be a friendly and organised person - Must have great skills with online working e.g. google drive, drop box - Must be a self-starter with a can-do attitude
Skills: Call Handling Administrative Support Blog Writing Calendar Management