Chat Support Jobs

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Fixed-Price - Intermediate ($$) - Est. Budget: $115 - Posted
We need a customer support and sales agent needed to answer phone calls and emails for our small online website. On average 2-5 phone calls and 5-10 emails per day would need responding to. It is not a lot of work in terms of hours, but being available to answer phone calls when needed is necessary (during office hours). Emails can be responded to 3 times per day - once in the morning, once at mid-day and once late afternoon. The work can be done from home. You must be Japanese or be able to speak Japanese fluently and be able to answer phone calls. Ideally, you would be living in Japan itself. We are willing to pay $115 per month for answering all emails three times per day and being able to take 2-5 phone calls per day.
Skills: chat support Email Handling Telephone Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
USA based gift basket company www.GiftBasketsOverseas.com is looking for bilingual and trilingual customer service representatives for full time positions. Hours needed: 35-40 hours per week Shifts vary by country & language skills, as we work 24/7. Required language: ENGLISH Very Needed important fluency: Portuguese or Spanish, if not, then 1-2 languages from other languages list. Other languages needed: Dutch, Mandarin, Arabic, French, German, Italian, Swedish, Japanese.
  • Number of freelancers needed: 2
Skills: chat support Call Handling Customer support Email Handling
Fixed-Price - Intermediate ($$) - Est. Budget: $150 - Posted
Graphical interface should have the following functionality 1) select time series, type of chart etc.. using drop down boxes from database 2) display multiple time series and be able to zoom-in/zoom out etc.. 3) be able to annotate time series with text 4) chart that has only text description 5) put together multiple charts created from 1-4 into a dashboard 6) be able to change time window in the dashboard 7) time series are similar for different countries etc.. so should be able to take a dashboard and parameterize it so that we can view same dashboard for different entities Database is in mysql with analysis done in R. so if GUI can call R functions to receive data that will be great, otherwise directly accessing mysql is fine too.
Skills: chat support CSS Financial analysis GUI Design
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We operate websites on both the WordPress and BigCommerce platforms. We're seeking an individual to perform the following duties... 1) Provide email and chat and some phone support to customers 2) Basic product, content and website maintenance 3) Advance Excel and Word skills required 4) Excellent command of the spoken and written English language 5) Work productively within Google Apps for Work (Gmail, GDrive, GDocs, GSheets, etc.) 6) Must be comfortable with and be able to learn and pick-up new technology, software and equipment 7) Excellent communication, troubleshooting & prioritizing skills required 8) Late model Windows PC, printer, cellular phone and high-speed internet required 9) Past customer service, website, technology experience required 10) Bilingual is a plus, but not required 11) Attention to detail and a can-do attitude are a must 12) Starting rate is $12.00 and up, depending on experience 13) We are an EOE - people of diverse backgrounds encouraged to apply Please submit a cover letter and resume to apply. Job Type: Full-time Salary: $12.00+ / hour Job Location: North America (required) Required experience: Technology & Customer Service: 2 years Desired 2nd language: Spanish preferred
Skills: chat support BigCommerce Customer support Email Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Our company is looking for talented virtual assistant that can multi tasks and follow instructions well. Someone who is trust-worthy and work independently. Must be willing to work full time and plans on long term employment. Send us your resume and cover letter so we can set an interview with you.
  • Number of freelancers needed: 10
Skills: chat support Administrative Support Data Entry Email Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for a Customer Support Associate who will field customer e-mail, phone calls, and chat support enquiries. The successful applicant will be interacting directly with our customers to resolve support and customer enquiries. You will be a part of a team of exceptionally driven, customer-obsessed CSAs and leadership. Responsibilities: · Care about our customers and offering them an exceptional, fun, happy customer experience · Providing prompt, efficient, detailed, customer-oriented service to Zendesk and Zopim Chat customers · Working with other customer support team members to ensure a consistent and high-quality level of support · Being a voice and an advocate for our customers when something doesn’t feel right · Acting as an advocate for our customer, reporting and acting on observed areas for improvement · Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience · Assuming responsibility for developing detailed knowledge about specific product lines and features · Making sure internal knowledge reference pages are updated Qualifications · Familiarity with Web Technologies and the Internet . Familiarity with Shopify · Experience working directly with customers to resolve issues · Proficiency in Google Apps, with an emphasis on Google Drive and Gmail · Proficiency in Zendesk and Zopim Chat · Ability to summarize technical customer issues into notes that are readable by other parties (you can paraphrase a complex issue while writing for comprehension)
Skills: chat support Email Handling Google Apps Google Docs
Fixed-Price - Entry Level ($) - Est. Budget: $5,000 - Posted
Chat counselor - Only for Indian ladies above 18 years, who has PC or laptop with good internet connection and headphone 1. Looking for ladies above 18 years. Should have a flair to talk. You will be talking clients - VOIP 2. Should know Hindi well or any other Indian language with English. Knowing more languages is an added advantage 3.This home based job 4.Work can be done at your free time. No minimum or maximum work time. Purely at your leisure 5. Should have minimum 0.50 mbps download and upload internet connection with headphone Contact us if you need any more clarifications.
  • Number of freelancers needed: 50
Skills: chat support Customer service Customer support Live Chat Operator
Fixed-Price - Expert ($$$) - Est. Budget: $700 - Posted
La posición se llama: Wow Team Manager Asegurarte que TODO el que toma contacto con Educatemia ANTES, DURANTE, DESPUES de comprar tenga una experiencia INCREIBLE, MEMORABLE, DIVERTIDA, EDGY y de CALIDAD. Que digan Wow, esa interaccion me alegró el día. Educatemia es una empresa totalmente virtual donde cada uno de nosotros pronto estaremos trabajando 100% home office. Nuestra metodología de management esta basada en Lean Startup, Scrum Project management, por lo tanto experimentar una forma de trabajar distinta y el estado de "hyper productividad". Funciones Especificas Liderar Nuestro Customer Support Team. Contratación, Entrenamiento y Evaluacion de Performance de Agentes (incluye identificacion de quienes tendriamos que despedir si fuera el caso) Mejorar la eficiencia de los agentes a traves de creacion de procesos, macros, preguntas frecuentes/knowledge base. Medir la satisfacción de nuestras interacciones con clientes e interesados y subirla. Desarrollar nuevos canales de soporte: Chat, Call Center, Twitter, Facebook Media e Incrementar las ventas gracias al buen soporte que damos y la asesoria de los agentes Procesar Reintegros Diariamente y en forma urgente. Deteccion de oportunidades de mejora de productos o de creacion de nuevos productos. Creacion de entrenamientos, manuales de introduccion al soporte de nuevos productos. Implementación Tecnologia de soluciones para realizar las actividades antes mencionadas (plataforma de soporte, reporting, de atencion de llamadso telefonicos, de chat live, etc.) ... Y todo lo necesario para cada quien que tome contacto con nosotros tenga una experiencia wow Skills y Perfil Necesarios Alguien Muy Ambicioso con Perfil y Experiencia Comercial Capacidad de Autogestionarse, Generar Nuevas Ideas y Llevarlas a la Concreción. Excelentes habilidades de priorizacion y gestión de proyectos Nivel de Ingles Medio a Avanzado Capacidad de Crear Procesos y Gestionar y Mentorear Gente para que los siga. Muy fuerte orientación a resultados. Tolerancia a la presión, frustración y fracaso. Alto nivel de empatia y niveles de comunicación. Bueno conocimiento y pasíon por nuevas tecnologías KPI's Vas a Gestionar entre "x" y "z" tickets por mes, "x" y "z" chats y "x" y "z" llamadas. Ademas tenes que garantizar que el tiempo promedio de respuesta sea menor a 24hs. La satisfaccion medida con Zendesk (https://www.zendesk.com/benchmark-your-support/) tiene que dar +92%. Vas a tener que contratar, inducir, entrenar, dar feedback, controlar, motivar, retener y dar premios y castigos a tu equipo, inclusive despedir a los que no funcionan. En el día a día vas a tener que: Asegurarte que tu equipo esta cumpilendo con las metricas. Generar reportes. Ser la persona responsable de hacer los refunds a los clientes. Contestar tickets que tus agentes no sepan responder. Experiencias Opcionales que Suman: * si usaste zendesk antes * si lideraste un equipo de soporte antes * si trabajas eficazmente en equipo * si estas acostumbrad@ a trabajar online Horarios de Trabajo y Modalidad de Contratación 4 Horas Diarias de L a V (flexitime) Tenes que estar en reuniones semanales si o si. A prueba por los primeros 3 meses (en los primeros 3 meses el acuerdo se puede terminar en cualquier momento) Esta es un posicion Freelance --- No relación de dependencia (ya que Educatemia es una empresa panameña incapaz de contratar en cada país donde sus empleados deciden vivir) La posición requiere firma de acuerdos de confidencialidad, no competencia y normal papelería legal que serán entregados en la inducción Compensación: usd xxx / mensuales (a revisar de acuerdo a desempeño c/6 meses). El pago será enviado el 1 al 5 de cada mes por Western Union, Deposito Bancario y/o Paypal o cualquier otro medio de pago que las partes pudieran acordar. (Los gastos de transferencia estarán a cargo de Educatemia) Fecha de Inicio: a definir Otros Beneficios Luego de 6 Meses de Trabajo: 1 Semana de Vacaciones Pagas + 1 Semana de Vacaciones No Pagas Luego del 1 año de Trabajo: 4 Semanas de Vacaciones Pagas y hasta 4 Semanas de Días sin goce de sueldo extras. (Si los objetivos de tu área se estan cumpliendo). Bono atado da Rentabilidad: el 10% de los Profits se distribuyen entre empleados. Cenas de Festejo / Diversion / etc. Participacion en Dias de Equipo 1 vez por trimestre con gastos pagos si estas en Argentina. 10% de tiempo de trabajo --> Study Time
Skills: chat support Call Center Management Customer service Customer support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Hi there! Our company is looking for Customer Service Representatives who are: - Fluent in English; - Love speaking with customers; - Polite; - Reliable; - Able to perform many tasks simultaneously; - Advanced in computer skills; - Friendly and tolerance; - Acknowledged in CRM (is a great plus). Your duties will be: - Providing product/service information by answering questions; - Answering questions on the live chat and emails; - Data entry and management; - Inbound and Outbound calls; Don't be afraid, this work is not so hard as you could imagine. You will work remotely in a friendly and helpful team. To know more, please, contact me by sending your bid right now :) Thank you in advance for your time. P.S.: Be sure, Your proposals will be considered. I will personally answer on your bid.
Skills: chat support Call Handling Creative writing CRM
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
I have an online women's boutique. I need someone to help complete tasks involving my online women's boutique. These tasks include responding to customer inquiries, contacting customers via email and phone, research wholesale vendors, send endorsement deals to celebrities, update inventory on website, but not limited to being frequently involved on Social Medias and creating advertisements for Social Medias. This position requires independence and minimal supervision. This candidate will need to have the ability to initiate things related to the boutique without a to-do-list. This candidate has to have the ability to be frequently available to communicate with the Owner/CEO. This candidate should have the desire to want to grow with a business who is on the rise. This candidate should be able to utilize critical thinking skills and be able to think outside the box.
Skills: chat support Administrative Support Advertising Customer service