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Chat Support Jobs

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Fixed-Price - Expert ($$$) - Est. Budget: $200 - Posted
Hi ! - 1 sentence job overview: I am looking for an English-writing Customer Service Agent. - What I need the freelancer to do: I am looking for someone 100 percent fluent in English, to act as a customer support agent via a text livechat. Goal is to give answers to visitors asking us some questions via our live chat. Ideally, this person has to be able to work to cover the full USA time zone from Monday to Friday during work hours (based on CST – Central Standard Time). As work is not consistent over time, we would like to have you connected from Monday to Friday during work hours (based on CST – Central Standard Time) and during this timeframe, we would pay you per task (= per number of single chat you have everyday). - Key skills needed to do the job well: You need to be a good english writer. You need to be available and connected for this job from Monday to Friday during USA work hours (based on CST – Central Standard Time) from 8:30am to 7:30pm. When someone want to chat, you need to answer quickly. You'll need to understand our service and the service we provide in order to answer to people. But we'll help you on that and it's simple to understand. - What I think a successful engagement will look like for me as a client: Making sure you are professional in your behavior and in your answers. Making sure you don't make any mistakes in English is important to us (really small mistakes are OK). Making sure your answers are always funny and positives is also very important to us. Making sure your average response time is really short is important to us. - Payment We'll pay you a USD10 minimum fee per day. (= $200 per month) + USD1.5 per single visitor chat. (you can expect to live chat with 10 to 30 single visitor per day). - We look forward to learning more about you and working with you! Best, Alex
Skills: chat support B2B Marketing Customer service Customer support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Responsibilities Customer Support using Intercom.io and Freshdesk.com and Trello.com (login will be provided) Answering questions and supporting Parents, Teachers and Tutors Identify and assess customers’ needs to achieve satisfaction Keep records of customer interactions, process customer accounts and file documents (using Trello) Requirements Proven customer support experience Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication skills in English Ability to multi-task, prioritise, and manage time effectively Training will be provided on Skype.
Skills: chat support Administrative Support Customer service Customer support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are the world’s leading eyewear e-retailer currently seeking a home-based Customer Service Specialist to interact with our customers to provide and process information in response to inquiries and requests about products, services and promotions. Main Job Tasks and Responsibilities (includes, but not limited to): • Work with customers daily via email, phone and live chat. • Handle retail customer service inquiries for the English speaking markets. Includes style of glasses, sunglasses, prescription questions, order status, warranty issues, etc. • Introduce customers to purchase higher priced items, upgrades, or other add-ons to make more profitable sales. • Response to minimum 100 e-mails equivalent per day. The Successful Applicant: • Fluency in verbal and written English; additional language is an advantage • Excellent time management and documentation skills • Customer service experience preferred • Availability for flexible work hours (weekends and/or evening) minimum 30 hours per week • High speed stable internet connection • Minimum 6-month commitment
  • Number of freelancers needed: 6
Skills: chat support Call Handling Customer service Customer support
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 30+ hrs/week - Posted
-answer calls and respond to emails -handle customer inquiries both telephonically and by email -complete call logs -route calls to appropriate resource -follow up customer calls where necessary -enter new customer information into system -update existing customer information -provide customers with product and service information -manage and resolve customer complaints -high school diploma or equivalent -required language proficiency -good data entry and typing skills -knowledge of call center telephony and technology -proficient in relevant computer applications -listening skills -attention to detail -team work -customer service orientation
  • Number of freelancers needed: 5
Skills: chat support Administrative Support Customer service Email Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are a US software company focused on cloud B2B systems, looking for a tech/customer support agent to provide phone/live chat/ticketing based support. This is a long-term, ongoing position. Required skills: - Fluency in English (both written and verbal) - Technical background, either in the software industry or closely (IT) related - Experience in providing technical/customer support - Good at multitasking - Strong problem solving skills - Strong communication and teamwork skills - Basic knowledge of Android/iOS systems - Reliable Internet connection (10+ mbit) for VOIP use Bonus skills: - Any kind of sales experience is a plus - Experience with any kind of scheduling, payroll, project management, HR or CMS software is a plus - Any experience with Zendesk, RingCentral, LiveChatInc or Intercom is a plus Work duties: - Handling tickets, live chat and phone calls with customers - Responding to general inquiries about our software - Resolving technical issues clients may experience with the use of software - Helping customers with the registration, initial setup and/or software use
Skills: chat support Customer service Customer support Live Chat Operator
Hourly - Entry Level ($) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
We sell different products on our website, eBay, Amazon..etc and want you to offer the complete customer support to the customer - Reply to emails - Answer questions on the chat - Answer and return phone calls - The customer support will be provided for about 4 - 8 hours a day / 7 days a week We are looking for a professional company with great customer support Please check our website here http://goo.gl/4wlArg When you post your bid, please include: - Your experience, the companies and websites that you worked on before - Your Hourly/ daily/ weekly and monthly rate - If you are a company or individual Please let us know if you have questions
  • Number of freelancers needed: 2
Skills: chat support Customer service Email Handling English
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Hello, my name is Mac Arthur Wheeler and currently I have an eBay store with a limit of $35,000. I am a drop shipper and I am looking for someone to manage my store. skills required: - Good English skills. Verbal and writing - full time worker -highly organized -dedicated fully to the job - Very punctual - Great customer service. - Good with spreadsheets - Processing orders - Source and list products (based on training) I am looking for someone who wants to grow in a long term business relationship which will enable for growth in your career. I need an employee who shows up to work 5 days a week 8 hours a day *** MUST WORK SOLELY FOR ME FULL TIME ONLY*** If you are interested please contact me for more information. Thank you and may God bless you.
Skills: chat support Administrative Support Adobe Photoshop Conflict Resolution
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are a multi-faceted audio industry E-learning company. We are growing faster than anticipated and need help keeping up with customer issues. Job description: Answering customer service Emails Billing issues Account issues Responding to customer service issues on our FB group Chatting with customers This job will take 1-2 hours per day.
Skills: chat support Customer service Customer support Data Entry
Fixed-Price - Entry Level ($) - Est. Budget: $200 - Posted
- I’m looking for a part time virtual assistant. Your main mission is about hiring IOS app testers in a daily basis to test my new apps. It’s a very simple process; I’ll show you the step by step. 1. Must be VERY WELL ORGANIZED person (this is VITAL). 2. MUST have Fluent English. 3. You MUST get 6 new IOS app tester per day (they would be paid per review). 4. Hawk eye to detect every detail 5. Ability to work with minimum supervision. 6. FLEXIBILITY, I need a fast learner and somebody to evolve with my team. 7. Availability in Skype chat is a MUST (starting from 10AM New York timezone) . 8. Daily reporting. Expecting to hire people that can work 6 days a week, you manage your time as you wish as long as you get 6 new persons to test my apps daily (The world is +300 million iOS users, be creative!) . I pay $200/Month, and I have no problem paying more starting from the second month if I see that you are bringing some good value to my business.
  • Number of freelancers needed: 2
Skills: chat support Administrative Support Adobe Photoshop Apple Xcode
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