Chat Support Jobs

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Hourly - Entry Level ($) - Est. Time: Less than 1 month, 10-30 hrs/week - Posted
We are looking for people between the ages of 18 and 60 both male and female to promote our brand new adult dating website. We have launched our new dating website a couple months ago and are currently running a promotion paying $100 for 5 hours of online chat (texting only - cam is not required) time to members of the opposing sex. We need people to basically promote our site by interacting with other members.
Skills: chat support Typing Writing
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Our IT services firm is looking for someone to join our team to make outbound sales calls to both new and existing customers. This is a part-time position for about 10-15 hours a week. You’ll be making outbound calls to both our existing customer list and a cold-call list. You must have some experience in telemarketing (experience selling IT products and services would be ideal), have a great phone voice, be well organized and have computer skills so you can use and log information into our customer database. We are looking for a hard worker who is driven for success. We offer flexible working hours Monday-Friday 9am-5pm PDT. You’ll can experience in selling in the IT industry and valuable training session with some of our network partners.
Skills: chat support Cold calling Email Marketing Sales
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
Responding to online customer enquiries in a systematic and timely manner. The candidate will need to sort through customer enquiries and respond using fixed templates and instructions provided, they will be responsible for communicating well with the customer and getting all the necessary information for the travel expert. They will be required to report their findings and information in a report using spreadsheets at regular intervals. IDEAL CANDIDATE: You must also have the following attributes: Self-starter, able to ask questions where needed but able to proceed using initiative Has excellent customer service skills Very detail oriented Positive attitude and self-motivated Outstanding written and verbal communication skills in English Fast learner and able to pick up new skills easily Problem solver and creative thinker Prior experience in the travel industry a plus REQUIRED QUALIFICATIONS: Excellent communication skills and Fluency in English Fast learner with high accuracy You love to travel and booking travel for others More About Terra: Terra is a consumer travel company that develops travel technology products. We're a small nimble team of less than 10 people, incubated within a larger profitable company, whose new business ventures encompass a variety of consumer industries including travel, gaming, new media and live events. We want to build long-lasting businesses that expand the possibility space of people’s lives through simple and beautiful consumer experiences. Please send your resume and a short paragraph on why you would be ideal for this role.
Skills: chat support Customer service Customer support
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 30+ hrs/week - Posted
Dedicated and Dispatch engineer roles may vary for on-site requirements but not in skill sets and ability. Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, Printers, PDAs, Blackberrys, and LAN cable Continuity of signal. No under floor, in wall or in ceiling work is required and for Trafigura facilities to arrange. Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives IMACD function including installation and decommission Backing up and restoring user data, settings and associated systems administration activities Assist Service Desk/Remote Desktop Support teams for hands and feet coordination efforts Assist on Incident and Problem management activities Taking ownership of issues through to resolution on all appropriate requests Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information Move equipment associated with escalated help desk incidents and service requests Performing asset inventory activities as needed Recommends and/or performs upgrades on systems to ensure longevity Works with procurement staff to purchase hardware and software Maintain spare parts/ inventory list on a monthly basis and coordinate for any disposal requisites Provide support, setup, test, training, logistics and maintenance of all required Workstation and peripheral equipment at the site. Incremental labor and incidental travel expenses shall be funded by Customer (e.g. meals, travel, and lodging) in accordance with the Agreement Be available for for support during contracted hours. Out of hours support will be by mutual agreement and on a T&M or rate card basis. Adhere to ticket response and resolution SLA’s as agreed upon with the customer Basic understanding of DHCP, DNS, IP addressing and subnetting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues
Skills: chat support Customer support Desktop Support Email Technical Support
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
Technical Support Representatives will provide software and hardware problem resolution to customers by chatting and speaking to users through remote diagnosis. Solutions include, but are not limited to, technical PC problems, removing virus and malware, software updates, device driver updates, resolving PC performance issues and troubleshooting Internet-related problems. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required. Duties and Tasks: - Deliver high quality service and support to end-users using chat and video call software via remote connection; - Interact with customers to provide and process information in response to inquiries and concerns; - Engage in a customer centric approach by utilizing the appropriate level of ethics and service both via chats or calls; - Gather customers’ information and determine the issue by evaluating and diagnosing technical issues; - Remotely resolve technical hardware and software issues; - Research required information using available resources; - Follow standard processes and procedures; - Accurately process and record call transactions using designated tracking software; - Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business; - Organize ideas and communicate oral messages appropriate to listeners and situations; Skill and Knowledge Qualifications: - Proper written and phone etiquette; - Ability to speak and write clearly and accurately; - Demonstrated proficiency in English typing and grammar; - Knowledge of relevant software applications and PC equipment; - Knowledge of customer service principles and best practices; - Effective listening skills;
Skills: chat support Communications Computer Hardware Installation Customer support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We have multiple customer service venues to manage. We have set up an Odesk account and want to start using it. I hope to develop a customer service platform that can help my growing business. Key features. Scan and react to requests for help. Inform my in house team that help is needed. Follow up on help Most needs will be people requiring a revision or repair. that we would provide a form and mailing instructions for. Some will be request for delivery timeline... Others may be sales inquiries. All must be managed and assigned to the right individual in our inhouse staff. We would like most needs to be handled as far as possible in the service request before we deal with it in house. We have alot to do and figure out .. If you can help lets make it happen.
Skills: chat support Customer service Customer support Data Entry