Chat Support Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Looking for a Marketing VA/support rep for a Saas startup. Company name is NinjaOutreach, you can check the website to know more about what we do. (NinjaOutreach.com) It is important that you already have a customer support background (preferrably, email and chat) BEFORE you even apply. Requirements: 1. Ability to work 40 hours. It doesn't have to be right off the bat but eventually yes. If you already have an existing full-time job, please do not apply. 2. Fast learner and takes initiatives to learn 3. Good attitude 4. Stable internet connection 5. Customer support experience is a must 6. Written English has to be excellent (conversational). A familiarity with: - Customer Support - Marketing / SEO - Tools, a BIG plus but not required (googledocs, Intercom, trello, glip) Tasks includes but not limited to the following: 1. Customer support via email, chat, and Intercom. 2. Marketing related task a. content curation b. lead generation c. email outreach d. wordpress e. etc 3. VA tasks a. updating helpdesk document b. quora marketing c. twitter marketing To be considered for this job, please email me the following: 1. Your cover letter, tell me something about yourself and why you should be considered for this job. 2. Note: Use "ElanceOdeskFreelancers" to begin your cover-letter when you contact me. If you are a good fit, we'll set up a time for an interview and a couple of tests.
Skills: chat support Customer service Email Handling Lead generation
Fixed-Price - Intermediate ($$) - Est. Budget: $5 - Posted
We are looking for experienced IT support technicians who can take IT support calls. You must have: Available to take calls on ad hock basis. Strong internet connection VOIP or telephone connection Proven IT support experience. Please provide the following with your submission: Country Time zone Available working hours.
Skills: chat support Administrative Support Desktop Support Technical Support
Fixed-Price - Intermediate ($$) - Est. Budget: $540 - Posted
Our large copywriting agency is interviewing NOW for a client relations specialist to join our busy, dynamic team at Express Writers, consistent hour basis throughout the day. Ideally, something like 8/9 am - 2 or 3 pm. (6 hours daily, $15/hour is our budget: that's $90/day - $540/week - paid fixed weekly.) *This is a SERIOUS, long term role - and you can work from home! We need someone reliable, very effective in communicating to clients, and VERY importantly: someone with a sincere passion and knowledge in content writing/content marketing! It's a huge help for us and our clients if you have been an online copywriter for several years. That way, you can address them confidently on their content needs, "sell" them and help us retain happy clients. You MUST have sales experience, preferably some experience dealing with customers on live chat. Friendliness, ability to be a team player, previous experience in client relations, and knowledge of copywriting/SEO/online content marketing are important to us in picking the right candidate. Overall, your role includes: Managing a support@expresswriters inbox daily and our website chat as well as being available as a phone extension (***Phone OPTIONAL, if the right candidate comes our way that doesn't want to be on phone, we'll still consider you!) Communications will entail: ----Answering all warm lead inquiries: these are all product inquiries that come to us straight from Google, on average 5-10 a day (ie: Can you write an ebook on health and fitness? What would it cost? Do you have a really good real estate writer? etc etc.) Everyone places their order via the content shop: www.expresswriters.com/content-shop, you can guide them with product links and look at our prices to quote them. ----The website chat is simple, we work with Zopim, you will just have it up while you work and handle inquiries. A lot of questions will go to our content manager, since these are people that are checking in on their orders, as well as warm leads asking how you can help them. ----Tracking and updating leads and their orders in Insightly. This is a simple process we'll show you.We will have you train with our COO on Skype screensharing calls. Skype is our "virtual office;" if you have questions at any time, our content manager, myself, our COO and our salesperson can help you out. ----Being able to pick up the phone with chat warm leads (OPTIONAL). We'll give you an extension on our Phone.com setup with an official company extension. (You can hook up your cell phone to it; keep in mind your cell phone answering message must reflect that you are with Express Writers.) You may not get a lot of calls, could be something like 1/2 a day, your primary is email/chat. NOTE: You'll track your hours in a brief Google doc that helps us stay on track with our payrolls.Pay: $15/hour, set at 6 hours/day, paid weekly, $540 MAX budget a week ****HIRING NOW!!*** Expertise required: 5+ years of copywriting and web writing required, 2+ year of client relations INTERVIEWING THIS WEEKEND to fill this role! ***MUST INCLUDE cover letter with a few reasons why you want this job! Will not consider applicants as serious otherwise! Job Type: Part-time
Skills: chat support Copywriting Customer service Live Chat Operator
Hourly - Expert ($$$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We need a dedicated, energic and friendly US based customer support and order processing specialist to handle daily support for a well established eCommerce business. Work will consist of answering calls, communicating with customers over live chat and responding to customer emails. Additionally, you will need to review daily orders, electronically send orders to suppliers and manage the overall flow of orders. This is not a full-time job, however, there are daily responsibilities and you will need to be available Monday-Friday, 7am-3pm Pacific Time. All work can be done remotely and all tools are web-based.
Skills: chat support Administrative Support Call Handling Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
I am looking for a 24 by 7 chat support to assist for my service. You will need to learn the various ways of responding and answer questions according. There is not always chat request but i need it handled when someone ping. I think a support center would fit this task.
Skills: chat support Live Chat Operator
Fixed-Price - Expert ($$$) - Est. Budget: $600 - Posted
We have a e-Commerce shops UK. Looking for chat + phone support assistant. Before bidding make sure timezone is suitable for you for both countries support. UK - 9 AM - 8 PM Working days - 7 days a week. Requirement: - Give detailed information about product (how it works, specifics, recommendations) - Provide shipping, returns and other terms and condition information. - Be able effectively provide this information via phone and chat. - Sales (telemarket) skills are required to be able sell product. - Excellent English language command - easily understand New Zealand and UK accent. Work volume - Totally 4-6 chat requests daily - totally - 20-40 minutes. Phone calls - 3-7 phone calls daily - average call duration 4-6 minutes. - 30-50 minutes totally in day Project duration Long term. Sales will be increasing up to 7-10 daily. Remuneration. You will get paid if buyer will buy the product. 5 USD per sale. We will trace chat and phone calls for your sale monitoring. Expected number of daily sales 3-5 (if you are professional). 1 day (6 hours training will be required before taking the job).
Skills: chat support Customer service Customer support Phone Support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are looking for someone with previous CRM support experience to provide Tier 2 helpdesk troubleshooting and Quality Assurance to our customers. Our CRM software is built on the Podio platform for real estate investors, called InvestorFuse. InvestorFuse is a Real Estate Product whose mission is to help investors throughout North America never leave a lead behind and grow their business with our continued innovation. The CRM Helpdesk Specialist is responsible for assisting our customer's understanding of the product by communicating and delighting them with knowledgeable resources and answers over the phone and through email. This will be accomplished by using our Helpdesk software (FreshDesk) and Podio.com to analyze requests, respond to them, or escalate them to other support members. What the job entails: - Analyzing customer requests. - Testing customer issues with the system. - Providing a detailed analysis of your testing. - Choosing an action of escalating or solving. - Completing quality assurance tests on the system. What we expect: - Be RUTHLESS about hitting and exceeding goals – Specifically related to answering every support request and going above and beyond to make sure customers are happy. - Work within US daylight EST times - Work remotely while staying in constant communication with your team - Work with existing marketing and sales team to follow up with new customers - Have existing experience with CRM support - Follow a detailed process and provide relevant feedback - Report on KPI’s daily and weekly - Log all communication in Support Software (helpdesk) - “If it’s not in our Helpdesk, it didn’t happen” - Show interest and gain understanding of our target customers, verticals, and specific industry verbiage What you’ll bring: - 2+ years of support experience - Prior experience working in customer service role preferred - Significant experience working with a CRM or Helpdesk (support software) and managing inbound communications such and email, webform, and live chat requests. - Experience and comfort with Podio is preferred - Excellent communication skills, both verbal and written - Proven track record of exceeding objectives and goals - A self-driven, ambitious, and professional attitude - Ability to effectively follow a process, take feedback, and be coached as needed What we offer: - Hourly salary - An excellent position in a high growth company – We’re 1 year into our business and just getting started. - Ability for you to make decisions, create change, and help grow a company – while growing your self - Growth potential to ascend the ranks within our company and continually grow your level of contribution and therefore grow your compensation Still reading? Interested? OK, we want to hear from you! To apply, please email the following items to robyn@investorfuse.com - Resumes - Cover letter telling us why you would be the CRM Support Specialist - In your email, include the subject line “I’m Your Next CRM Support Specialist” ****We get a lot of applicants and we want to make sure you’ve read our requirements all the way to the bottom. If you don’t include the items above, you won’t be considered for the position. We’re excited to hear from you!!
Skills: chat support Customer service Email Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
• Log into phone system and become available to receive incoming calls • Respond to all New incidents and Email incidents • respond to any “Red flags” / “Work in Progress • Assist customers professionally and courteous at all times when answering questions regarding issues, concerns, product information etc. • Return all voicemails within a 15minute period of it being assigned • Report to supervisor any voicemails that have not been returned and why • Knowledge of all Q-see products, installations, and troubleshooting techniques • If no calls are on phone system queue you need to respond to non-phone incidents and reply professionally and courteously to customer inquiries and responses. • Use of internet is allowed only for job related purposes only • Train the Spanish call center to be knowledge and prepared for the product launch in Spanish Speaking Countries • Weekly Report to Supervisor • Translation if needed in priority/fast turnaround
Skills: chat support Call Handling CRM Hardware Troubleshooting