Hi! We are one of U.S. Fastest Growing Companies : Virtual / Telecommute
*NOTE* - Candidates will only be considered IF they have support experience in Infrastructure as a service (IaaS) environments.
Real Strategic is ONLY looking for the BEST -- must have PROVEN track record.
If you aren’t confident that is you, please do NOT apply.
Our Company & Culture
our company has a very fast paced environment with a ‘get it done’ culture of like-minded individuals that embody the ‘customer first’ mindset. Our Gurus must be "innovative problem solvers" that embrace change and see problems as an opportunity. From each and every keystroke of programming to the way that we engage our customers in support; it’s up to all of our ‘innovative thinkers’ to position to stay ahead of the ever-changing marketplace and create unique and innovative solutions to serve our customers.
This is a rare chance to join a highly successful, high-growth enterprise. you will be responsible for becoming a subject matter expert to...
Service customers by phone, email, chat, social media and tickets
Record all client interaction in enterprise system
Problem solve semi-complex technical support issues (tier 1 and 2)
Give complete answers to semi-complex (proprietary) product questions
Process billing, failed payments and general account management
Field subscription cancellations (for purposes of saving)
Consult with customers on how best to use products (ex. to sell or fulfill)
Upsell customers into other products (only if a good fit)
Handle complaints or product feedback before escalating
Gather testimonials or case studies
Amazon Web Services, Microsoft Azure, VMware, Citrix, Hyper-V, XEN, Qemu, KVM
Social Media: Facebook, Twitter, LinkedIn, Yelp, etc.
GoToWebinar / Meeting
Google: Mail, Calendar, Drive, Docs, Sheets
Appointment Core (or similar)
Camtasia (or similar)
Education & Related Experience
MUST have knowledge of advanced customer service practices
MUST be well versed with all relevant, current computer applications
MUST have a passion to learn and teach others
Related diplomas/certifications in business, marketing and technology a plus
Exceptional written, verbal and presentation skills in English
Provide reliable hardware including: computer, mouse and headset
Have reliable, high-speed internet access
Be able to work weekday and weekend hours anytime between 8am and 10pm (EST) Eastern Standard Time
we ONLY want team members who:
Have a ‘customer-centric’ mindset
Take FULL ownership
Enjoy fast paced environments
Like to be challenged
Appreciate well-meaning constructive criticism
See problems as opportunities
Are hungry to learn
Want to grow within the company
Need to see results
Are driven to succeed
If you embody everything you just read then what are you waiting for?!?!?
Apply with the phrase - Green is not Blue.
See you on the other side ;)