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Fixed-Price - Intermediate ($$) - Est. Budget: $500 - Posted
Circles.Life, an operating brand of Singapore-based Liberty Wireless, is a mobile company set to transform the regional telecommunications industry. Circles.Life is bringing the power of mobile to the people of Singapore in 2015 and to other parts of Asia Pacific later. Our mobile service is designed for the mobile data user of today and we focus on innovative data focused mobile packages and an unparalleled customer experience. Our objective is to empower the mobile user with control over their communication needs. Circles.Life is led by a management team with strong local and international experience in building telecommunications and technology businesses. With more than 8 nationalities, we are a diverse workplace. The Customer Happiness Expert at Circles.Life is an extraordinary role on various fronts. On one hand you will get the unique opportunity to contribute towards building a progressive culture at a rapidly growing organisation. On the other hand you will introduce best practices, drive initiatives, and monitor deliverables across the customer services team. Circles is not just another startup, and this is not another customer services operations role. You would need to bring to this role an exceptional degree of cross-functional expertise, cultural sensitivity, and vision towards building a pan-Asian organisation from its fledgling presence in Singapore. You will work closely with the co-founders and business heads, challenge the status-quo, contribute ideas, and implement agendas - all at a pace that is exacting, but nonetheless, exciting. Your awesome would-be role: Customer Happiness Expert The Customer Happiness Expert, is a Service Advisor, and an Engagement Driver rolled into one nifty role. We call them hybrids, as they will both cater to private space, and presence of Circles.Life across online channels. As the name suggests, not only you will get to build long-term relationship with our subscribers, you’d also get to introduce Circles.Life and revolutionize the way our would-be subscribers perceive mobile services. As a Happiness Expert, you’re here to save sanity, or the at the very least amuse your audience - kidding! But a typical day of you being an Expert would include the following: -Generally, and in the context of customer service - wholeheartedly assist and manage our subscribers (and would-be subscribers) with their (not to mention, sometimes out-of-this-world and complex) questions -Be a brand evangelist and promote Circles.Life and its services proactively on every interactions - if you’re a.k.a Fandomry, then we want you! -Essentially, build long-term relationship with our subscribers by carrying-on a friendly conversation and providing resolution based on the we’re-good-for-the-date-we-give-you idealogy -Independently make sound decisions and doesn’t settle with just an ‘OK’ Being a go-getter-strike-where-there’s-opportunity to win potential subscribers In an ideal world, you should have: -Prior experience in customer service across different lines of businesses (BPO, E-Commerce and -Retail, Telecom) and have assisted customers either via phone, email, chat, and social media with their billing, technical, and some other sudden spur-of-the-moment unexpected questions -Flawless communication skills be it verbal, and on written communication -Mastery and near-geek adeptness on various CRM and Ticketing tools like Zendesk, Service Cloud, and Zopim -Basic, and we mean really basic MS Office skills, although advance is BIG plus Experience falling of the cracks and getting hands dirty (whereby instances) gained in a start-up Environment To be an Expert, just like us, we’d see you: -Flashing those pearly whites and exuding that irresistible pleasing personality #pageantfeels -As a team player who’s knows the value of contribution in order to attain a unified goal -Never shy, never a fraidycat to speak up, never a wallflower! -Highly atenttive to details - Were you able to see the typo? :) -Process-oriented - plus points for the OCD type - kidding! You are in love with bullet points, flowcharts, kanban, and checklists. And can create processes on top of your head.
Skills: Complaint Management chat support Conflict Resolution Customer service