Conflict Resolution Jobs

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Fixed-Price - Intermediate ($$) - Est. Budget: $350 - Posted
Circles.Life, an operating brand of Singapore-based Liberty Wireless, is a mobile company set to transform the regional telecommunications industry. Circles.Life is bringing the power of mobile to the people of Singapore in 2015 and to other parts of Asia Pacific later. Our mobile service is designed for the mobile data user of today and we focus on innovative data focused mobile packages and an unparalleled customer experience. Our objective is to empower the mobile user with control over their communication needs. Circles.Life is led by a management team with strong local and international experience in building telecommunications and technology businesses. With more than 8 nationalities, we are a diverse workplace. You can learn more at The Customer Happiness Expert at Circles.Life is an extraordinary role on various fronts. On one hand you will get the unique opportunity to contribute towards building a progressive culture at a rapidly growing organisation. On the other hand you will introduce best practices, drive initiatives, and monitor deliverables across the customer services team. Circles is not just another startup, and this is not another customer services operations role. You would need to bring to this role an exceptional degree of cross-functional expertise, cultural sensitivity, and vision towards building a pan-Asian organisation from its fledgling presence in Singapore. You will work closely with the co-founders and business heads, challenge the status-quo, contribute ideas, and implement agendas - all at a pace that is exacting, but nonetheless, exciting. Your awesome would-be role: Customer Happiness Expert The Customer Happiness Expert, is a Service Advisor, and an Engagement Driver rolled into one nifty role. We call them hybrids, as they will both cater to private space, and presence of Circles.Life across online channels. As the name suggests, not only you will get to build long-term relationship with our subscribers, you’d also get to introduce Circles.Life and revolutionize the way our would-be subscribers perceive mobile services. As a Happiness Expert, you’re here to save sanity, or the at the very least amuse your audience - kidding! But a typical day of you being an Expert would include the following: -Generally, and in the context of customer service - wholeheartedly assist and manage our subscribers (and would-be subscribers) with their (not to mention, sometimes out-of-this-world and complex) questions -Be a brand evangelist and promote Circles.Life and its services proactively on every interactions - if you’re a.k.a Fandomry, then we want you! -Essentially, build long-term relationship with our subscribers by carrying-on a friendly conversation and providing resolution based on the we’re-good-for-the-date-we-give-you idealogy -Independently make sound decisions and doesn’t settle with just an ‘OK’ Being a go-getter-strike-where-there’s-opportunity to win potential subscribers In an ideal world, you should have: -Prior experience in customer service across different lines of businesses (BPO, E-Commerce and -Retail, Telecom) and have assisted customers either via phone, email, chat, and social media with their billing, technical, and some other sudden spur-of-the-moment unexpected questions -Flawless communication skills be it verbal, and on written communication -Mastery and near-geek adeptness on various CRM and Ticketing tools like Zendesk, Service Cloud, and Zopim -Basic, and we mean really basic MS Office skills, although advance is BIG plus Experience falling of the cracks and getting hands dirty (whereby instances) gained in a start-up Environment To be an Expert, just like us, we’d see you: -Flashing those pearly whites and exuding that irresistible pleasing personality #pageantfeels -As a team player who’s knows the value of contribution in order to attain a unified goal -Never shy, never a fraidycat to speak up, never a wallflower! -Highly atenttive to details - Were you able to see the typo? :) -Process-oriented - plus points for the OCD type - kidding! You are in love with bullet points, flowcharts, kanban, and checklists. And can create processes on top of your head.
Skills: Conflict Resolution chat support Complaint Management Customer service
Fixed-Price - Intermediate ($$) - Est. Budget: $150 - Posted
My new business site, will need to be managed and will require back end development for various tasks that will be required on an on-going basis. ​ - updates for - backend testing - SEO - back end development - upgrade to website i.e. - special coupon coding i.e. (refer a friend and get $10 off ur next subscription and your friend gets $10 off their first subscription as well ) - detailed export file pulls to help with understanding orders, grocery needs, allergies, addresses, and preferences! - update design to make it more user friendly​ Technical skills, tech savvy, can code and develop with minimal limitations, quick replies, has integrity to his or her word (i.e. on due dates)reliable, solutions oriented, leader and professional!
Skills: Conflict Resolution Search Engine Optimization (SEO) User Experience Design Website Development
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 30+ hrs/week - Posted
We are a Rehab Lender. We lend money to borrowers that purchase properties, fix them up and Rehab them to make money. All of our properties are: 1. Single Family 2. Non Occupied 3. Typical rehab is $30,000. Max Rehab is $50K with some acceptations 4. We have a contractor Bid on file but some like to do the rehab themselves We need help with managing the borrower and the contractor, overcoming problems and finding solutions. We want rehab done is the time frame of 1 day per $1,000 of work plus 7 extra days to get ready and get the property on the Market. Lots of borrowers want to do it yourself, that is fine but needs to be done in time or needs to be hired if they can’t meet deadlines. The funds have been put in escrow based on contractor bids. Your Job is as follows; 1. Have a phone call and put a project plan together with the borrower and the General Contractor 2. Minimum of One phone call per week with Borrower and Contractor or Subcontractor. But more than likely 2-3 calls per week. 3. Make sure the project stays on track 4. Collect Draw Request and match them up against the bid to make sure we don’t over pay for items 5. Order Inspections for the property based on Draw Items 6. Approve or Decline Items based on policy for Draw 7. Keep working to get the project done 8. Overcome hurdles or problems to get the work done when there are problems. 9. Get the property done with the borrower, with the contractor, or find new contractor or labors to get the work done and back listed on the market. Don’t allow the project not to get done overcome any hurdles that may come up 10. Lien Release from Contractors 11. An inspection has to be done a minimum of every two weeks. If one has not been done in two weeks then a forced inspection will be mandatory. 12. You will call and order the inspections from our evaluators and get them back STATES WE DO BUSINESS IN You do not have to be in the state to be able to do the job Texas, Virginia, Georgia, Maryland, Illinois, Indian, Michigan, Ohio, Washington, Louisiana, North Carolina, New Jersey. QUALIFICATIONS 1. Must be ready to start work within the next few days no more than a week 2. Available for 20 hours per week minimum. We can go up to 40 hours. These hours must be between 9 AM and 7PM 3. Have Constructions and project management background 4. Computer Skills - Must be able to pass basic Type test as well as Basic Excel test 5. Willing to make phone calls and talk with people. No Hiding behind emails 6. Willing to have Tuff conversations with borrower that may have heard what they want to hear about how draws work, Sympathize with them and come up with plan to make it work while a hearing to our policy 7. Ability to work with Handymen as well as borrower, not just general contractors 8. Able to manage a project long distance with pictures and inspections
Skills: Conflict Resolution Architecture Building Estimation Building Regulations