Customer Service Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I am looking for someone to reply to text messages for me. We have incoming text messages daily and I need someone to be able to reply to them. Looking for someone who is an excellent communicator over text messaging. We use a virtual phone number that can be accessed through a smartphone or a computer. The hours may vary but you will be needed daily. May be more part time to begin with but volume will be increased.
Skills: Customer service chat support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Overview: We are a small, creative company supporting people around the world in personal development. We thrive on joy, play and abundance. You will be responsible for supporting our phenomenal team. Your responsibilities will include, but are not limited to: - scheduling interviews and social engagements - managing social media - organizing files (virtual ones that is) in Google Drive - running weekly reports - answering customer service emails from our friendly, fun customers - internet based research - being able to do minor edits using Word Press is a plus but we can show how to do this We've been around for 25 years and continue to grow into new areas. We'd love someone who is able to learn quickly, work independently (but also enjoys collaborating with our awesome team) and who is open to taking on new tasks as they arise. This is more than a job. We are out to change the world and have a great time doing it. We are occasionally wacky, irreverent and playful while still getting tons of stuff done. Please only apply if you have a sense of humor and a desire to do something really important in the world. This posting is specifically for an assistant to our CEO and is for 40 hours a week, Monday through Friday, and must be available 9am - 5pm (PDT-San Francisco). You can find out more about us at
Skills: Customer service Apple iMovie Customer support Project Scheduling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Skills: Customer service Administrative Support Call Handling Customer support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I host and produce a podcast called, "I Am Citizen Abels," on which I interview interesting people, feature different audio clips and music, and make opening and closing remarks. I've interviewed a poet, a porn star, a journalist, a travel writer, a documentary filmmaker, and a graffiti artist, for example. You can search for my show on YouTube or Vimeo or download it from iTunes or other podcast apps. I am looking for a very determined and polite person who can research guests I might like to interview, find their contact information, contact them, and then try to book them as guests on my show. You need research skills, good writing and phone skills, determination, and a good sense of people and entertainment.
Skills: Customer service Appointment Setting Email Handling Internet research
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Need support managing Data for a project in progress. Applicant must have a fairly good clerical background and the ability to manage/organize an office efficiently and effectively. Lending Administrative support & Clerical services to senior executives. Applicant must have at least an Entry Level experience in administrative work/ support/ assistant using modern tools. No Cold calling nor Traveling required.
Skills: Customer service Data Entry Management Skills
Hourly - Entry Level ($) - Est. Time: Less than 1 month, Less than 10 hrs/week - Posted
I need someone to set up my accommodation on TripAdvisor so my properties can be reviewed online. This must be someone who has experience on TripAdvisor. I need the account to be linked to reviews which I automatically receive from / Air bnb and other similar sites. The successful candidate must be able to completely set up this process and perhaps manage reviews moving forward. I need someone who is familiar with and Air bnb to expand upon my listings. My current listings are fine but just need some improving. I have these sites linked to a channel manager called Eviivo. If you have experience with Eviivo or any other channel managers this would be desirable but not required. I need someone to improve my websites. I have the basic information created but it needs improved. My current website is I currently work from a template so it is very simple to operate, it is just a case of inputting data. I need someone who has worked with managing bookings for overnight accommodation. This person would ensure no bookings are double booked and when a booking happens they person receive a welcome message and details of their upcoming stay. I need someone who can carry out some basic administrative duties. This person would be typing information and creating forms. This person must be familiar with Microsoft word and excel. I would consider one person who has skills to complete all tasks described or I would consider multiple people. You must have good communication skills in English to be considered.
Skills: Customer service Content Writing Microsoft Excel Microsoft Word
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are a small startup looking to expand our support team by hiring motivated customer service representatives who will act as project managers for our clients. We are a company with offices in China, Philippines and America. We help our clients get products manufactured in China and shipped to their destination. The majority of our clients are Amazon/eBay sellers, all of whom are running their own online store. They work with us where we act as the team that identifies factories in China, and manages the entire production and logistical chain. The position we are looking to fill is the go-between for our Chinese sourcing agents and our clients. We understand this position requires a steep learning curve, and training is intensive. Because of this, we are currently only looking for candidates located within the Manila area, preferably within Pasig area, in an effort to coordinate team meetings and training seminars more easily. Quick bonus, at some point during our conversation, talk to me about your feelings on durian. Requirements: - Customer Support - Strong written and spoken English - Organization and project management traits - A confident mindset with an ability to lead the customer (as opposed to "yes Sir" responses) - Reliable internet connection with backup connection - Past work from home experience is preferred - Understanding and experience using is preferred Job Responsibilities: - M- F - 9am - 6pm - Communicate with sourcing staff in China - Communicate with ongoing accounts - Generate progress reports based on manufacturing timelines On the Job Education: We don't expect all applicants to have a strong level of experience in product development, supplier identification, manufacturing and logistics. Because of this, the first month of employment will consist of through training and educating, followed by up to six months of much less intensive training. By the end of the approximate month long (paid) training, you will have the ability to communicate with our purchasing team in China, identify qualified factories verses unqualified factories, and see through an entire manufacturing and logistic process of virtually any item you'd be able to find in a retail store or on Lazada. Understanding Our Team: We are still a relatively small multi-national family style team. Because we are spread across the globe, strong communication and digital organizational skills are a must for everyone. Our team relies on each other to perform their own unique duties in an effort to maintain constant motion of all the moving pieces. This is not a boring job where you'll be answering phones and replying to emails all day. Rather, you'll be constantly engaged in problem solving and critical thinking. Every order is different, and while the overall process stays the same, every situation will differ. This is not a position for someone looking for a simple, work from home, data entry job. We are willing to invest our time and resources in training and cultivating you to poses the skills and techniques we pride ourselves on being able to offer our clients. Because of this, we are truly only looking for motivated individuals who have the drive to not only learn, but better themselves and our company throughout your career our team.
Skills: Customer service Administrative Support Customer support English
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Essential Job Functions/Accountabilities include the following Handle telephone calls and emails at this time, with future work to include calls, chat, email, Social Media and/or other contact types as assigned. Respond to general inquiries and resolving concerns; communicate information in a language and at a level that can be readily understood by each customer. De-escalate problem calls and try to resolve before escalating calls as appropriate to Internal Help Desk or Supervisor. Create and maintain accurate records on all calls using tracking software during the call. POSITION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required High School/GED required. Must be Bi-lingual – with ability to speak and read/write in Spanish/English is required. Minimum 1-2 years total contact center customer service experience with extensive telephone customer interaction in a high-volume, metrics-driven contact center environment Previous experience documenting calls in a case management, ticketing or CRM systems is required.
Skills: Customer service
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Job Description Customer Service Assistant Manager We are looking for a full time employee who will provide customer service and customer support to the organization. This position will initiate and/or implements sales support action items as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained. Full training is provided in learning a product line to inform, assist and educate customers on how products work. All candidates must be well spoken and able to present him/herself to others in a professional manner. Tasks and Responsibilities of a Customer Service Assistant Manager Interact with customers daily to inform of client products and services Perform a needs assessment of the customer and recommend products and services or pass along consumer leads to sales department depending on level of expertise. Ensure and provide quality service to external customers. Answer all customer inquiries in a timely and professional manner. Process orders and data entry with high level accuracy. Take initiative and resolve and escalations or complaints. Maintain a positive representation of the company and associated brands at all times. Utilizing training materials in a meaningful way that ensures class graduates have a smooth transition into successful, professional Customer Service / Customer Retention position Creating a positive, fun, and motivating environment to enhance employee performance and customer satisfaction. Monitor individual progress to provide coaching opportunities and to understand employee developmental needs. Participation in morning meetings including: role-play scenarios, product knowledge, and psychology of customer service behavior training
Skills: Customer service Customer support