Customer Service Jobs

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Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
We provide you a list of contacts to call with CRM and training. Your abilities: - Bypass the gatekeeper (we give you tested script) - Get contact details of appropriate person (name surname, email, phone) - Follow-up about emails (you have to ask if the customer have read us) We are looking for fast, reliable and ready to work person. We offer you a quality web based CRM, you can work without any hassle because the system extract the best fit contact to call, we also offer you integrated web voip client. Call will be in english (UK/USA), please indicate your accent about english. We also consider applications these languages: italian, german and french. About purpose of the call: - Offer our listing plans - 3,6,12 months. The problem you are solving with the call: - A lot of traffic is mobile today and businesses require a listing on a mobile app to get a real exposure. How you solve this problem: - You offer a booth on our mobile App (search SavelGo on AppStore and PlayStore). You have to follow the sales-process. We test you and start with 5 hours a week, we will increase your work hours based on our valuation.
  • Number of freelancers needed: 2
Skills: Customer service Business valuation Cold calling Sales
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Do You Love Working Towards Goals? YES - this is a legitimate job posting :) Our company Platinum Holdings in based in the UK and needs a UK based EA, Customer Service and marketing help - hopefully it's you! - - - - - - - - WHO I'M LOOKING FOR (YOUR MISSION) Executive Assistant helping company director in providing the highest level of courteous customer service among other marketing duties. Every day the Executive Assistant will monitor, track and record daily sales and product rank data. Based on the daily / weekly figures they'll be responsible for applying methods to improve sales and customer satisfaction. Full training provided and checklists reinforce how each task should be completed. By the end of the first year increase sales by 50% and improve customer satisfaction by an average of 6 basis points. This position requires an effective administrator with a proven track record of organisation and taking the necessary actions to deliver to our goals and plans 1) You Suit Our Style of Online work - Based in the UK, English is your first language or you’re fluent in English, you're good at written and spoken English. - you're tech-comfortable. WordPress experience is a bonus but not necessary. I prefer someone who has experience with Asana, Dropbox & Microsoft Excel etc - you've got RELIABLE high-speed internet connection with reliable electricity. Unfortunately, internet outages aren’t acceptable. 2) You Love Checklists If you give your husband or partner checklists, you'll love working with me! The majority of our business is quite structured, we still have some areas which require systemising Most tasks run on checklists and guidelines. Files are organised within Dropbox. 3) You Really Enjoy Customer Service, Marketing and Sales If you're someone who's customer service minded and loves the action of bringing a plan to life, you'll love this role. I'm looking for someone to help me execute documented plans to grow the business. - - - - - - - - THIS JOB IS LOW-STRESS SO YOU CAN "LEAVE WORK AT WORK" Because everything is in checklists and procedures, and you'll have clear outcomes for success, you'll always knows what's expected of you. It's easy to learn and execute tasks because everything is step-by-step, just like a good recipe! You'll knows what success looks like. Tasks are predictable. And it's easy to start and stop tasks (anytime you needs to switch into mum / parent mode) because everything is clearly explained in our written procedures, and everything is clearly tracked in Asana. Note: if you're a super free-spirited person, dislikes structure / authority, and/or you prefer clutter to order (just look at your desk right now), this position probably won't work for you. Loving to follow *and* create checklists is crucial for this role. - - - - - - - - - DETAILS Timeline: starting as soon as possible. Next few weeks would be nice, although I don't need to rush. 30-Day Trial: we'll start with a 30-day paid trial to see how it goes. If we both like the experience, we'll carry on. Hours: between 20 - 40 hours per week to begin with. - - - - - - - - - Outcomes (What your successful first year will look like) - Improve customer review ratings across all products on a ten point scale from an average of 4. 5 to 4.9 by 31st June 17. - Provide outstanding customer service email replies that address customers issues, in an engaging way, replying to customers within 8 hours or less 95% of the time. - Monitor, track and record daily sales and leads data with 99% accuracy each day before 4pm. - Improve sales of each product by 50% by June 17. Using our documented processes. - Increase mailing list by 35% by June 17. Maintain, enhance and engaged customer bases. - Build a team of 90 percent or more A players (1 customer service reps / 1 sourcing agent ) with the year If your interested... Email In the email subject line please write "Slightly OCD Mum from (insert your city / town) interested in Executive Assistant Job" In the body, please write me a 14-sentence email including: Three sentence opening salutation that says: "Hey there UO, what's happening up in London? My name is _____, I'm slightly OCD, am comfortable with technology, and love checklists. I'd like to apply for the job posted on Upwork" Three sentences on…. Reason #1 why you think this job is a fit for you. (black font, Courier, 3 sentences) Reason #2 why you think your experience makes you a good fit. (blue font, Times New Roman, 3 sentences) Reason #3 why you think your personality is a good fit for me. (red font, Helvetica , 3 sentences) Two sentences closing including the name of two products we sell (research required), and a closing salutation including your name, email address and phone number. Note: Please do NOT attache a CV; if you are shortlisted I may ask for it later. Thank you. I know the *right* applicant will really like this job. Maybe it's you :)
Skills: Customer service Telephone Handling Virtual Assistant
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I need someone to help me with making calls to candidates and set up their interview time. Everything will be provided to you: the contacts, the scripts, the interview times available, and who they need to ask for when arriving to my office. I'm a very busy woman and I'm trying to work as efficient as possible. This is a part time position with the potential to go full time if I find the perfect contractor to fill this position.
Skills: Customer service Appointment Setting Cold calling Communications
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Software Maintenance Renewal Representative This position is focused on customer retention and customer service, as it relates to selling the value of renewing support agreements for software products. Experience in upselling higher level support offerings and cross-selling activities are requirements of the position. The qualified candidate must have a successful track record of meeting and exceeding an individual sales quota and has proven they have the skills and attitude necessary to meet their assigned sales quota and achieve success in their territory. Key Responsibilities • Responsible for achieving monthly/quarterly revenue targets through accurate forecasting and sales skills • Renew maintenance agreements directly with the end user or through collaboration with channel partners, as necessary • Set strategy and tactical approach for maximizing bookings for their specified territory (90% industry average) • Maintain and update customer information in SalesForce • Establish and maintain relationships with end users and channel partners • Work collaboratively with all internal business units to ensure that effective, consistent communication is maintained and company goals are understood and met • Work closely with team members and assist with coverage when deemed necessary by management in order to meet team key performance indicators Required Skills • 2+ years of renewal sales/inside sales experience in the software industry preferred • Understanding of maintenance renewal sales cycle activities from qualification to closed • Proven ability to qualify and close opportunities over the phone • Professional demeanor and work ethic is a key requirement • Detail-oriented and organized • Able to work independently with supervision as needed • Exceptional written and verbal communication skills • Bachelor Degree (preferred) • Working knowledge of MS Office (Excel, Word, PowerPoint) • SalesForce experience preferred In order to successfully perform this job, you will need to provide information on the following system requirements. Please submit your responses to the questions listed below in your Cover Letter. 1. Please visit and send your internet speed with an attached screen shot. 2. Please describe the computer you will be working from? (Make, model, CPU, RAM, hard disk, operating system). Example answer: Apple, MacBook Air, 1.7Ghz I7, 8GB Ram, 128GB SSD, OS X 3. Please provide a screen shot of the antivirus protection you are using on your computer.
Skills: Customer service Email Handling Microsoft Office Sales
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
I'm looking for a customer service and account manager based in the US to help manage our clients and provide continuous customer support. We will train you on our system and help with customer support until you are fully trained and are able to handle any new and past clients with their accounts. You must be based in the US, and have a valid telephone number. A Skype account is also necessary, as most of our clients communicate on skype.
Skills: Customer service Account Management Administrative Support Customer support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
My schedules have become more difficult for me to deal with. I need to have a focused, smart, educated lady to assist me. This is a rewarding and long term position. You must have a quiet working environment so you can take calls for me. I also require good email handling skills and fluent English . Please do not apply if you do see yourself fit to handle to request above. This is an urgent vacancy. May I hear from you now?
  • Number of freelancers needed: 2
Skills: Customer service Email Handling English Telephone Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Basics emailing, scheduling, some social media needs. I just need basic VA task and help. Right now the first week, minor task then the following (if work is good) more fulltime work Prefer someone whom can work USA hours. Some work may need to be done through Teamviewer. Thank You
  • Number of freelancers needed: 4
Skills: Customer service Administrative Support Blog Writing Content Writing
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Our company needs a genuine, polite, hard working, and honest individual to help with admin support. 2 years minimum administration and customer service experience is a must. Tasks Answer customer emails. Deal with applications and keep them organised on our systems Call back customers via skype Help make arrangements for courses Assist the Director
  • Number of freelancers needed: 2
Skills: Customer service Administrative Support Customer support Email Etiquette
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I am looking for a person that is able to make phone calls to potential sellers for my growing real estate business. Here is the basic description. I mail postcards and letters to potential sellers and have them call a 24/7 answering service that will collect basic information from the potential seller. This info will be sent in an email to you and me. Within 24 -48 hours you call the seller back and get a property information sheet filled out that details the property information as well as some seller information. I have an editable PDF file where you fill in all the info and then email it back to me. The sellers are based on the Eastern Time zone so you will need to have to be able to make calls mainly in the Noon to 7 PM timeframe. You need to work independently where I don't need to be constantly reminding you to see if you made the calls. Currently this is will take 2-5 hours a week.
Skills: Customer service Call Handling Telephone Handling Virtual Assistant
Hourly - Expert ($$$) - Est. Time: 3 to 6 months, Less than 10 hrs/week - Posted
We are urgently seeking a native German speaker to work with us on multiple accounts. Ideally located in Hampshire, UK, in order to attend meetings at our Head Office in Southampton, you will be required to work from home and must have a laptop/PC with fast broadband connection. For further information please reply to Sarah
Skills: Customer service Business Development Lead generation Telemarketing