Customer Support Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Looking for someone to be the main point of contact for several clients. Provide the following services: - Manage and keep track of projects tasks - Be the main point of contact for tech support >> handle or escalate tickets - Email and call customers weekly with status update - Reach out to consultants on projects to get status updates to provide customers - Take calls from customers Required Skills - Extremely organized - Excellent spoken and written English - understands technology well - Can provide tech support for Office 365, Macbook issues, email issues etc. - Can be trained on technical tools to support customer e.g. antivirus, AWS etc. - Very technical, understands and can support computers, software, basic applications Preferred but not required - Support proposal writing
Skills: Customer support Amazon EC2 Call Handling Customer service
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We need a telephone verification agent. No cold calling. You will be responding to customer inquiries via phone. You will be calling to verify the validity of their inquiry as well as the information they submitted. You will be making around 25 calls per hour. Here is a list of what will be expected: - Calling and verifying the information the client submitted on our web page - Logging notes and calls in our custom CRM Tools you will use and should have experience with: - Google Voice - Skype - CRM - Basic CRM knowledge, we will train you with our CRM. Tasks: - Daily calls (M-Thursday) - 20 hours a week, 5 hours per day - Need to average at least 20 calls per hour - We work on EASTERN TIME ZONE, you WOULD HAVE TO BE AVAILABLE to start at 9:00 AM EST - 2:00 PM EST. - This is a LONG TERM position for right candidate.
Skills: Customer support Call Handling Customer service Phone Support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Summary ====== Our small team is looking for a technically savvy admin assistant who can help with email newsletters, posting wordpress blog updates, uploading files to a couple websites and daily email support. The email support would be first level support for an online training company. I will also have other VA research tasks from time to time as well. At this time it will most likely be anywhere from 5-10 hours of work per week. Why You Should Apply =============== The job is great because you can work on your own time. The newsletter is the only thing that has a schedule of when it needs to be sent out, and that's weekly. Our customers are technical professionals and are easy to interact with and are very understanding. If you’re interested helping people as well as working on your own time this position is for you. The workload is small at the moment (10-20 hours a week). Our work environment is second to none: you will have leeway to handle issues your way; no micro-management. No specific times where you have to be online. We love finding gifted, motivated experts and letting them do their job. This is also a great project for your resume. Our products are successful, public-facing software applications - so it's a good project with which to impress future employers or clients. What We Need ========== We are in need of a native English speaking with awesome email etiquette who loves to delight customers and can handle a few daily tasks that take 20-45 minutes to do. You will be replying to customer emails and you will help with harvesting and summarizing links for a popular software development newsletter. You will also help post new episodes of a popular podcast to the podcast host, and to the Wordpress blog. Basic familiarity with Wordpress, Markdown (, Stripe and Google Docs is preferred, and you will need to learn the basics of one piece of web software (Trello for tracking the issues). I will provide training as needed. I will provide you with a custom training screencast and share a Google Doc containing outlines of our processes. You will take it from there - most situations will be covered by the doc, but you and I will work together to handle new ones as they arise. When applying please use the keyword: "Cloudy Sky" so I know that you actually read the posting. :) I look forward to working with you.
Skills: Customer support Administrative Support Data Entry Email Handling
Fixed-Price - Intermediate ($$) - Est. Budget: $1,600 - Posted
We are looking for a number of representatives to handle customer service duties for Denmark. Please send your "Skype id" together with your resume. Contractor requirements We are looking for a contractor who: 1. Is available for 8 hours per day. 2. Has worked in a customer service setting or a similar customer-satisfaction job. 3. Has a solid command of the Danish language. 4. Has 50% or more English for training and internal communication purposes. 5. Internet connection of 2Mb or more. It can not be wireless nor through a datacard. You should also test that you do not have a latency of over 100ms. You can test these requirements running a simple test at 6. Windows environment: We work with a windows based web program. We do require for you to have a computer that runs on windows or has a windows environment already installed. Your operating system must be original. 7. Headset: This headset can be simple but it must connect to your computer via USB. This is to ensure proper phone behavior and call quality. How to apply To apply, please respond with a cover letter that includes the following: 1. The language level that you have (should be 90% or above) 2. Your customer service experience 3. Your schedule availability In addition, please send us the results of the personality test that you may take at the link below: About the company We are a customer service call center with headquarters in California, US and San Jose, Costa Rica. We have been operating independently since 2007 and have successfully contracted remotely for over five years now.
Skills: Customer support Call Handling Danish
Hourly - Entry Level ($) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
We are a real estate investing company in the continental United States. We Are looking for someone who has a telemarketing background or sales. I'm looking for a virtual assistant that will do the following: * Listen to phone messages of incoming leads and transcribe the messages * Follow up leads via phone within 5 to 10minutes with a script to obtain additional information about the property the client wishes to sell. * Research the property in several databases (I will provide these) * Follow up with clients to make offer on properties (I will tell you what the offer amounts are after reviewing your research). We need to make 5 offers a day ! * Send Contracts * Handle All appointments and Showings This position has a $200.00 bonus for every deal we close on. We are looking to close between 2 - 5 deals a month. All candidates must have the following: ** MUST HAVE *** * Very fluent in writing and speaking english * A laptop and internet connection * Skype * Must be good with people * Some previous experience with phone sales * Good at improvising and figuring out things on your own after awhile Available between 9am-5pm CMT (USA) and be able to make 5 Offers a day on seller properties. I will provide scripts and training on all software and procedures.
Skills: Customer support Call Handling chat support Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted is an online accounting platform for small businesses. We're active in Europe and Africa. We're looking for a customer representative who can answer questions raised by our users. We use for online chat. We will give you an introduction of our software and also provide you with guidance on the responses to make. When you don't know the answer you can communicate in English with the other team members and will then translate the answer in French back to the end user. When questions raised are of interest of other users we like that you write an article in our knowledge base. We just started accepting French speaking clients a few weeks ago and expect to have a current support need of 1-2 hours per day which will grow over time. Also your role and responsibilities within the team can grow over time. We'e looking forward to your application and hope to welcome you to our team.
Skills: Customer support chat support Customer service French
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
We are looking for an efficient, smart and dedicated assistant for our marketing office in Europe. We are expecting them to help us with: - Proof reading; - Editing and formatting text documents in Word and PowerPoint. - Some customer support emails and calls. That's why, we would like them to: - To have English as a native language; - To be very neat and well organised; - To care about details, to follow instructions as given and to ask questions whenever is needed in order to get the job done in a proper manner; - To be friendly and to like to help others. We want to build a long term relationship and for that we will offer a proper training with each new task. We are also going to allow access to different platforms, needed to complete the job. The schedule should be 10 am - 4 pm EST. We prefer to pay on weekly milestones, on Monday, at the end of each week. Fill free to apply and ask us questions.
Skills: Customer support English English Proofreading Microsoft PowerPoint
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Responsibilities: -Provide excellent customer service to new and existing customers -Must be computer savvy and phone savvy -Must be available to work some nights and weekends -Hours are 9am - 6pm with a 1 hour lunch Qualifications: -Ability to navigate through multiple computer applications with speed and accuracy. -Ability to work with customers to resolve inquiries. Provide troubleshooting assistance to customers. -Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals. -Maintain a high level of world class customer service and professionalism to a wide range of customers. -Ability to read and interpret documents. Benefits: Medical/Dental/Vision benefits available Instructions for Applicants: Applicants will be contacted by the specific franchise location. All franchise locations are independently owned and operated.
Skills: Customer support Administrative Support Call Handling Data Entry
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for a motivated and experienced customer rep. for a long relationship to perform customer support for our SAAS solution. By giving our software clients a top notch service. To be able to do this, it is required to fully learn and understand salefreaks system as an advanced user and to be able instruct operating it flawlessly to our clients. Required also: 1. Having experience as SAAS support is a big a plus. 2. savvy with computer skills 3. Communication is done through chat/zendesk/skype voice so it is required to have: 4. fluent mother-tongue english is an advantage, no grammar mistake is a must. We are interested in paying $5 hourly as this is a dedicated full position for many years. Good Luck
Skills: Customer support Administrative Support chat support Customer service