Customer Support Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Purpose of the role: English is mandatory advance communication. Field Engineer Support on Site - to support the client environment and help customers find solutions to their technical issues as well as monitoring the servers, network, PCs and peripherals.Key responsibilities: Provide onsite and desk side support services to end users. Troubleshoot PC related problems at the direction of TCS. Complete incidents and requests within SLA in pressurized environment. Build, configuring and troubleshoot PC and laptop applications and hardware components. Ensure tickets are updated on a daily basis. Support meeting room environment and video conferencing. Support printers, scanners and other peripherals. Support mobile devices, such as iPads, iPhones and Blackberry’s. End-User Data back-up and restoration when required in the course of a service incident. Provide hands and eye support for server support under guidance of TCS tech support. Smart hands support for data center equipment as per required SLA (in specified locations) As directed by TCS Tech support will assist in troubleshooting the data center devices Replace defective components cards in data center equipment’s as advised by TCS Tech Support e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites Import /Export tapes to the tape libraries as advised by TCS tech support. Behavioral skills required: Individual must have good customer facing skills and be well presented. Demonstrates independent and pro-active thinking Builds effective relationships both within the team and across the business and Professional Services Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices. Must be able to work alone and unsupervised, taking the initiative when necessary. Must be organized and priorities work appropriately. Technical skills & Experience required: Must have experience of using a Call Logging system. Must have good working knowledge of Windows 7/XP and related Office applications. Support experience of MACs would be beneficial Knowledge of mobile devices, in particular Blackberry and iPhones Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components. Familiarity with Microsoft SCCM would be advantageous. Basic Knowledge of Server hardware architecture as to understand the procedure shared by L2 teams during troubleshooting, H&E support Basic knowledge of server/client operations in a domain environment including Active Directory. Ability to replace defective parts, as identified by TCS. Excellent hands on experience in installation and troubleshooting DC equipment’s, Rack and Stack of the DC equipment/cable Excellent communication are mandatory in English Local language; Regional language support would be a plus.
  • Number of freelancers needed: 2
Skills: Customer support Computer Networking Hardware Troubleshooting Network Administration
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, Less than 10 hrs/week - Posted
I need someone to help with daily social media tasks. These tasks involve content creation, Customer Service, and general Social Media organization and upkeep. Specific Tasks would be - Helping New Page Fans - Creating Brand Awareness - Responding to Comments - Answering Questions - Page Moderation - Providing content - Monitoring Social Media Channels *you MUST reply with your favourite social media platform and explain why*
Skills: Customer support Content Moderation Customer service Facebook Marketing
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for bilingual Japanese support agents, or “Happiness Officers”. We are growing fast. We're looking for people who can get things done, communicate well, and ask questions when they're unsure. That last part is important-- be able to learn fast but also say "if I had to guess, I would say..." Your Role You'll also translate our product to Japanese. You'll be given the tools to do so easily, and you translate regularly, and moderate others' translations. This is a email-driven customer service role -- A big part of your role will be to respond immediately, guide, delight, and console users who come in with questions and ideas! You'll reference our support site, ask questions, and explain step-by-step. You'll answer questions about setting up their own url, getting student discounts, checking for bugs, making their page look great, e-commerce and form solutions, and more. Requirements: - Great Japanese and English communication skills, both written and oral - Should love making customers happy! - Should have ability to assess each customer’s issues - Knows how to deal with difficult customers/clients - Is a logical thinker - Has good analytical and problem solving skills - Has good interpersonal and customer care skills - Has good accurate records keeping - Must be a good team player - Can work with minimal supervision - Knowledge on Domains, SEO and Analytics is a plus! APPLICATION PROCESS > Interview follows successful application. > Paid trial/training follows successful interview. > Starting part-time, with move towards full-time. > Hours are set on agreement and will have some focus on the GMT+8 timezone If you're interested, fill out the form from this page: http://be-awesome.strikingly.com/
Skills: Customer support chat support Customer service Email Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are looking for someone with excellent customer support skills, who is available Monday to Friday 10am AEST to 1pm AEST, to join our teams in Sydney and India. The successful applicant will have excellent English spoken and written skills and be able to work independently. Familiarity with Google Analytics and WordPress administration is required. This is a newly created position which will develop over time, but initially the applicant will be organised and efficient, able to write business reports, respond to client email enquiries and support tickets, and escalate and monitor incidents as they arise. A key function of the role will be user testing of newly developed websites for accuracy and presentation. A working knowledge of any of the following is desirable but not a pre-requisite: Google AdWords, SEO, Social Media Marketing, WordPress developer.
Skills: Customer support Administrative Support Email Handling Google Analytics
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are rapidly growing eCommerce business, selling premium leather accessories for smartphones, mainly in North America and Europe via ETSY.com, Amazon.com and our own website (Shopify platform). We are looking for a candidates to help us with Customer Support & Administrative & Data Entry tasks. Initial activities include : - Answering customer queries on Amazon, Etsy etc.. - Data Entry - Reviews Management - Orders Processing **Very important: when replying to this job position, copy/past "ODSKHSK" at the very beginning of your message. Applications without "ODSKHSK" will not be considered. Major plus to have working experience with at least one of these platforms: - Seller Central at Amazon.com - Etsy Seller platform - Shopify platform - Google docs Expressed business manners, politeness and willingness to learn and be a part of the team for a long time is something we are looking for. Ideal candidate should be available for at least 3-4 hours a day during Singapore time 8 am-4 pm. Good Luck!
Skills: Customer support Amazon Webstore Drop Shipping English
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Position: Customer service Admin support Duties: Schedule, update and confirm appointments Process payments Description: Desired availability: 6 days a week, 8am-6pm. Individual will manage our operations process. All operational tasks are linked to a pipeline. This pipeline is color coded and dictates tasks throughout the job life cycle. The pipeline is in spreadsheet format so MUST BE COMFORTABLE WITH EXCEL. For tasks, individual should also be familiar with programs like, Microsoft Outlook, Authorize.Net, Acuity Scheduling, Google Drive (all programs) and others. Individuals who possess, multiple devices (i.e. laptop AND tablet), will have the capabilities to perform tasks in the most efficient manner. Attention to detail is key. Training is 30 minutes and will consist of videos and exercises. Individual will be assessed on accuracy. Material will be provided prior to interview. The answer to question 3 is 34. Details will be discussed post-response. We are managing a network and you will be on our team. Teams communicate, so you must be able to communicate via phone, text, email in a reasonable manner. All outbound calls are for confirmations of scheduled appointments. Please be capable of TEXTING AS A MEANS OF COMMUNICATION. The training and hiring process can be completed remotely, if you have text/Upwork messenger capabilities. Respond if interested.
Skills: Customer support Administrative Support Customer service Data Entry
Fixed-Price - Intermediate ($$) - Est. Budget: $60 - Posted
I would like to hire someone who can build a list of valid potential customers. With the list I want to find a way to contact potential customers. I would like to set up a spreadsheet with the following info in individual columns: 1) Company (Required if last name is not provided) 2) Address Line 1 (Required) Address Line 2 (Optional) 3) City (Required) 4) State (Required) 5) Zip+4 (At least 5-digit zip is required) I want to use leads to send out post cards. If you have any other ideas I am open to it. Thanks
Skills: Customer support B2B Marketing Customer service Email Handling