We are laying out a support plan that needs to include a series of routine maintenance and best practice IT checklists for the following:
Network Equipment - Configuration Backups, Software Reviews, Password Management, Systems health.
Storage - Performance Baseline, Firmware, Capacity Monitoring
Server OS - Drive Space Review, Systems Updates
Hardware - Visual Inspections
Management Summary Reporting
The information above is meant to help describe the vision of the support plan being rolled out, the staff members will be able to pick up this series of documents and checklists and begin to use regularly in a Infrastructure/NOC maintenance routine.
The right Upwork candidate will have knowledge around best practice IT, ITIL, and general systems administration.