We are looking for experienced and professional individuals to provide high quality technical support to customers who have purchased our software products.
Applicants must be able to provide outstanding performance, on a daily basis, in the following areas.
Job requirements include:
1. Communication with customers and co-workers in US English
o Using varied methods such as CRM, email, Chat, telephone, virtual meetings, etc.
o In a style that projects business professionalism and technical knowledge
o Using accurate grammar and spelling in English
o Quickly responding to requests from customers and co-workers
o With a high degree of accuracy
o Always documenting in CRM or other application
2. Training and self education
o Using department procedural documentation
o Using virtual training courses
o By reviewing previous customer cases, product documentation and internal databases
3. Working independently to achieve
o Customer satisfaction