We are a Managed service provider in the United states looking to outsource our support services on an as needed basis for an experienced, reliable and hard working Level 1-2 engineer.
The candidate MUST have experience using Labtech RMM and Connectwise ticketing system. Must be fluent in English both written and spoken.
Independent, persistent and innovative.
Efficient, steady and able to take things in stride.
Enjoy working alone and with a team.
Proficient at problem solving.
Positive attitude and friendly disposition.
Eager to increase and share knowledge.
Excellent oral and written communication and customer service / follow through skills.
Experience, expert level proficiency with
Microsoft Server 2012/2008.
Microsoft Exchange 2010/2007/2013.
Windows ( 10/8/7) and familiarity with common desktop applications.
Troubleshooting, diagnosis, and repairs/fixes of LAN hardware and software-related problems.
Remote Desktop Services
Knowledge with AV and Anti-Malware Solutions
StorageCraft Shadow Protect
SPAM Filtering solutions
Must be immediately available to accept and respond to service ticket between the hours of 8:30 AM and 5:30 PM USA Eastern Time
Must be available and have the ability to call clients to resolve their tickets