This position is full-time 35-40 hours a week and will require the use of an active internet connection. The representative will be required to read, comprehend and respond to at least 80-100 messages through a cloud based messaging system.
Message subjects will include typical customer service inquiries including: tracking, Order Status, Troubleshooting, Refund, Warranty, etc...
The position is only e-mail customer service at this time, there will be no phone or chat support required.
OPT7 is our brand name and we offer automotive lighting, including HID and LED product lines across many different applications. We currently offer our products through many different online retailers. Because of the technical nature of our products, a majority of inquiries will be technical in nature and will require knowledge of automotive electrical systems and lighting systems.
Training will be provided but candidates with the following skills sets will be considered first:
5. HID Lighting
6. Strong english writing/typing skills
Look forward to working with you!
OPT7 Customer Service Manager