We need a technical support person who can respond to tickets and issues on our support site for the popular productivity app Todo, by Appigo. You can find our iTunes apps at https://itunes.apple.com/us/developer/appigo/id282769260. You will be supporting only the Todo apps. However, you will be support these apps on the following platforms:
- Apple Watch
You will need to have access to at least an iPhone but preferably a Mac and an iPad as well. You will need to have technical experience in supporting issues from basic ones about accounts and access to complex ones having to do with payments, charges, and bugs (looking through and understanding a Crash report). You will need to have a solid and thorough understanding of our app and be able to understand ALL of its features, usage, and menus and options.
The primary support hours are between 6am and 6pm, Mountain Time, but some urgent tickets come in during our off-hours and need a quick...