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Email Technical Support Jobs

52 were found based on your criteria

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Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Hello, We need to add some more people into our email support system to assist users on the following: 1. How to use the software 2. Troubleshooting issues 3. Double check issues and if it's a bug must report it to our developers and keep an eye on it, updating user until issue is solved. 4. Keep building our Knowledge base portal by adding FAQ screenshots and videos. Must-have skills: ----------- You must talk and write fluent English. You must type and handling tickets fast You must make users feel you really CARE You must be a team-player, organized and friendly to users. You must have experience as a customer support for software. You must be familiar with videos uploaded on YouTube/Vimeo/S3/Dropbox/Gdrive and more. Apps/systems you'll be using: ----------- a. Helpscout for handling tickets b. aMember for checking user subscriptions/profiles c. JVzoo for verifying/refunding purchases d. Teamwork/Basecamp for reporting bugs to developers. e. Jing for screen...
Fixed-Price - Est. Budget: $ 150 Posted
We are having sudden problems with email delivery from our servers. Running exim and courier/dovecot None of our emails are delivered to the recipients anymore. Even though we believe we did not change anything in our server/DNS etc. setting, the problem now occurs on about 10 of our domains. We are looking for someone with excellent skills in the email server/delivery/security area to assist us on an urgent basis. Payment to be made based on hours worked.
Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
NOTE: this is only for Australian or New Zealand residents We’re a small creative agency that does a moderate amount of web design, and as such we host a few website for our clients (currently around 25). What we’re hoping to find someone who can take on a bit more of the setup / admin / maintenance role - while we’ve managed fine doing this on our own, it’s not necessarily our area of expertise or where we add the most value. We currently host with webfaction (from their Singapore location, unix, full access via shell), dns hosting via https://www.cloudflare.com/, with each site having production and staging urls, with automatic deployments via http://deploybot.com/ via bitbucket repos. Most of the sites are running either expressionengine / craft / wordpress or static html. Nothing super resource intensive (our biggest site only gets about 3000 unique impressions per month), but we have noticed a slow down overall in our sites as we pile more sites onto the shared server. Mission...
Hourly - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
I have a web server that is very unstable, keeps crashing with database probs and having security issues. It works on zpanel and is deployed on digitalocean servers. Knowledge of mail admin would be an asset. I can provide more details later.
Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are looking for a rockstar email assistant that has proven success with the Get Response software. Applicant must be: - Fluent in English and be able to follow written instructions - Familiar with Get Response software (Getresponse.com) - Background in marketing and email marketing and automation - Google Docs and Google Spreadsheets - Data exporting and importing. - Customer list clean up and management in Full Contact software.
Hourly - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
I am looking for an outstanding, responsible Virtual Assistant that can handle my email - organizing, responding, and forwarding pertinent email communication. You will also be responsible for scheduling and some management of my calendar. If you are a mature, responsible person - I want to talk to you!
Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are an ESP who has been using third party SMTP Relays and in addition will be starting to use GreenArrow MTA. We also use Active Campaign, Interspire, and OEMpro I need someone to help setup and to do day to day tweaks and monitoring of GreenArrow MTA and possibly our software sending platforms. If you have used GreenArrow MTA, great. If not, you need to convince me you can learn it and I will pay you for up to 10 hours just to learn. If you can write and tweak scripts for any of these platforms APIs, this is an added bonus
Hourly - Est. Time: 3 to 6 months, 30+ hrs/week - Posted
The Bilingual Customer/Techincal Service Representative is primarily responsible for delivery and execution of exemplary customer service and follow up calls for our clients. Work to be done from home. Hours are flexible. Responsibilities: Deliver service and support to end-users using and operating automated call distribution via remote connection or over the Internet Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. Research required information using available resources; Follow standard processes and procedures; Identify and escalate priority issues per Client specifications; Redirect problems to appropriate resource; Accurately process and record call transactions using a computer and designated tracking software. Qualifications: Proper phone etiquette Ability to speak and write clearly and accurately; Demonstrated...
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
The Center for Medical Weight Loss (CMWL) is looking for a Client Relations Manager to join our fast-moving organization. We are looking for an energetic, personable, growth-oriented individual to join our team supporting over 400 centers across the US. This person will be communicating directly with medical providers and their office staff and responsible for ensuring customer satisfaction for new and existing CMWL participating network providers. This position is ideal for someone who is a self-starter, eager to learn and wants to gain experience in all aspects of business within a high-growth industry. The Client Relations Coordinator will be primarily responsible for: • Communicating frequently with clients predominantly by phone and email, both inbound and outbound. • Troubleshooting and/or directing incoming calls and emails on a variety of client topics – including website features, product order tracking, media plans, etc - until resolution, or following escalation procedures...