You've landed at the right place. oDesk is now Upwork. Learn about the new platform.

Email Technical Support Jobs

74 were found based on your criteria {{ paging.total | number:0 }} were found based on your criteria

show all
  • Hourly ({{ jobTypeController.getFacetCount("hourly") | number:0}})
  • Fixed Price ({{ jobTypeController.getFacetCount("fixed") | number:0}})
show all
only
only
only
show all
only
only
only
only
only
show all
only
only
only
Looking for the Team App?
Download the New Upwork Team App
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We need an English speaking individual who can help us streamline our support systems. Your job will be to manage the metrics within the support desk, making sure all tickets are responded to quickly, and all customers served to the best of your ability. You will help us streamline our bug reporting systems, and also keep customers updated with any bug fixes which affect their support requests. You will report directly to the owners of the company, and keep them informed of your progress daily.
Skills: Email Technical Support Administrative Support Customer service Customer support
Fixed-Price - Intermediate ($$) - Est. Budget: $200 - Posted
Occasionally I need to move some email accounts to a new host. As part of this, my client wants the contents of their inbox (and other folders) copied from their old host, then restored into their new account at the new host. As a general rule, the only access I have to host accounts are - the account name (example: name@domain.com) - the password to that account - whatever email server information I can find from the DNS records on who.is NOTE: as you can see, you don't get server access. You only get user access. As for the NEW host, we have cpanel/FTP access to there for uploading the contents of each email account. The objective is to provide a user experience where one day they log into emails (probably a webmail page) at their old server. The next day they login and their inbox looks the same although they're using our new email server. This means 1. contents of inbox copied over 2. sent items and other sub-folders are all restored in the same way they were in the old email account 3. read/unread flags are retained in the move too (if possible) I would setup the new accounts on the new server and I have control of the DNS records of the domain. I imagine this being a co-operative process of moving each account/domain over. I usually have 2-3 accounts for a single domain at a time to move. Please bid for this job on the basis of migrating 6x email accounts. Then we'll complete a few of them at a time over the coming month of so. If it all goes smoothly I will use you for this type of work on an ongoing basis. In your bid, please include your proposed process, as well as any questions you have. I need to feel confident in your ability to do this process for me to award the job.
Skills: Email Technical Support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Reply to Inquiries that come in from users of the mobile app. For example: - How do I use the app -- Refer them to the demo on our website (www.parkarr.com) - How come my points aren't updating? Keep track of the users that call in for this request on an excel spreadsheet and send daily reports to founder. - Technical issue troubleshooting
  • Number of freelancers needed: 2
Skills: Email Technical Support Content Writing Customer service Customer support
Fixed-Price - Intermediate ($$) - Est. Budget: $50 - Posted
We are looking for someone to write Sales/Customer Service/ technical Help scripts for the following. 1- 2 Templates needed for each section. Sales: Sales Examples Lead Generation Customer Service: Answering Service Order Processing Payment Processing(Verification) Scripts will be used for training entry level call center agents. Person needs to have knowledge of Five9, training and development, collections, customer service, call center, sales Successful work could lead to additional projects.
Skills: Email Technical Support Administrative Support B2B Marketing chat support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We're looking for an email development specialist for possible ongoing work. We would prefer someone who responds quickly and can deliver quickly. If you are the ideal candidate: You can expertly code and QA test HTML/CSS emails from a PSD file design. You're at home coding mobile responsive emails with fluid design from scratch as well as using drop-and-drop editors. You have extensive knowledge of email design best practices (particularly for marketing purposes). You knew about MailChimp (and how to pronounce it) long before Serial came out. Email strategy is second nature to you. Ideally you have some knowledge of nurture program setup and marketing automation software (Marketo, Pardot, SharpSpring, InfusionSoft, etc.). Ideally, you are available to respond to emails between 9am-5pm EST. We've included a test project (create a fluid responsive email based on the attached PSD) for your review. Please provide your rate and estimated time for completion of this project. If these meet our criteria, we will hire you to complete the test project. If we're impressed with your work, we'll contact you for similar and related work moving forward. Thanks!
Skills: Email Technical Support Constant Contact Email Deliverability Email Handling
Fixed-Price - Intermediate ($$) - Est. Budget: $350 - Posted
Primary Responsibilities Support the operation of advanced IP network services Receive calls from customers to open trouble tickets Work trouble tickets to resolve customer and network issues Work with Telecommunication Service Providers to resolve circuit problems to resolution Follow SLAs and escalation Matrix to resolve issues. Work with Hardware/Software Vendors to resolve problems Work a rotating shift schedule Perform other duties as assigned Qualifications: Basic Computer Skills and fluency in English for speaking as well as correspondence Access to PC, Internet and phone.
Skills: Email Technical Support Customer support Email Handling Network Monitoring
Hourly - Entry Level ($) - Est. Time: Less than 1 month, Less than 10 hrs/week - Posted
My team and I are creating a concert ticket selling platform. As part of this platform we are using PHP to initiate emails to customers. The problem is that many of these emails are ending up in the spam folder of people receiving them. Need someone that is an expert in mass email sending to help us create a plan and develop the software with us.
Skills: Email Technical Support Email Deliverability Email Handling Email Marketing
Looking for the Team App?
Download the New Upwork Team App
Fixed Price Budget - ${{ job.amount.amount | number:0 }} to ${{ job.maxAmount.amount | number:0 }} Fixed-Price - Est. Budget: ${{ job.amount.amount | number:0 }} Open to Suggestion Hourly - Est. Time: {{ [job.duration, job.engagement].join(', ') }} - Posted
Skills: {{ skill.prettyName }}
Looking for the Team App?
Download the New Upwork Team App