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Email Technical Support Jobs

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Hourly - Est. Time: Less than 1 month, 10-30 hrs/week - Posted
We're an e-commerce company looking for help with fixing our deliverability stats. We just brought up ReturnPath and applied for certification, which should improve the percentage of our sends that end up in people's inboxes (vs. spam folders, or getting blocked). Specifically, we're seeing the most blocks from Gmail - without a good understanding or visibility into their algorithm, we're not sure how to fix it. Basically, we're needing guidance on best practices moving forward, and creating a system that ensures that we're removing disengaged users, etc. We work with ExactTarget, so ideally you're familiar with the platform. Thanks!

Hourly - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
We are seeking technical support for our IoT product. Product - The product is a bluetooth enabled device that is connected to an App that runs on an iPhone or an Android phone. Current State - Our tech support is primarily on Email and HelpShift. We use FrontApp to manage the emails. The developers are manning our tech support as of now. Requirements - 1. High English proficiency is expected as our clients are from mostly English speaking countries. 2. Handle the tech specific customer queries and resolve them if possible, else escalate it to the concerned developers 3. Summarize the state of customer queries every week 4. NO phone/voice support 5. NO US timezone support, only work during IST working hours

Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are a communications company looking to hire person with a background in customer care tailored to the needs of business clients. Our ideal candidate must have excellent command of both verbal and written English, be able to work independently as well as with a team. This job is open to people who want to start right away. We are only interested in people looking for long term work and very serious. Must have a quiet location, with reliable computer and stable internet link.

Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Tier 1 • Responds to customer inquiries concerning system software and applications • Documents and logs all contacts and actions into database per specified guidelines • Provides direct technical support to customers on installations, usage, or maintenance of company products to ensure that the system is functioning according to specifications • Work through resolution of technical service calls according to generalized procedures and specialized understanding of complex product issues • Ensure that all critical cases or highly complex situations are quickly transferred to appropriate senior staff member for immediate attention and proper escalation • Escalates to Tier 2 if there are unresolved uncommon issues with concise details of the said issue - descriptions, symptoms, specific errors, actions, etc. Interested parties may send their AVR (Audio voice recording). Applicants with AVR will be given priorities. Thank you!

Hourly - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
Hi! I am opening an opportunity to work as my personal assistant, and to grow and learn on the job as well. I have many different types of tasks/activities/projects to be worked on, and I have listed below a select few for consideration: - Social Media Brand Management - Connecting with LinkedIn - Email Management - Calendar Management - Bill Management - Event Management - Meeting Management - Client Outreach Connection - Prospective Client Research - Ad Hoc Requests for Research, Business Ideas, Etc Requirements: Turnaround Assignments within 48 hours Tech-literate; strong computer skills (for on-line research, ordering, etc.) and strong Apple skills (ipad, iphone, etc.) Initiative Taker Problem solver Professional and personable demeanor Highly organized Detail oriented Efficient Creative Clear and effective communicator via email, text, and verbally Honest 3+ years of similar prior experience Kind Regards, David

Hourly - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
Hi! I am opening an opportunity to work as my personal assistant, and to grow and learn on the job as well. I have many different types of tasks/activities/projects to be worked on, and I have listed below a select few for consideration: - Social Media Brand Management - Connecting with LinkedIn - Email Management - Calendar Management - Bill Management - Event Management - Meeting Management - Client Outreach Connection - Prospective Client Research - Ad Hoc Requests for Research, Business Ideas, Etc Requirements: Professional and personable demeanor Highly organized Detail oriented Tech-literate; strong computer skills (for on-line research, ordering, etc.) and strong Apple skills (ipad, iphone, etc.) Problem solver Initiative Taker Efficient Creative Clear and effective communicator via email, text, and verbally Honest 3+ years of similar prior experience Kind Regards, David

Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are looking for a customer service representative to answer emails related to the use of our mobile apps. While we have some basic templates for most types of questions, we need someone who is comfortable engaging users and know how to edit templates so that they sound both personal and personable. Position will begin at 10 to 20 hours per week and is likely to progress to 40 hours a week depending on performance. Available during US daytime hours preferred. Spanish fluency a plus.

Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
The Opportunity: Customer Support Representative. Two shifts available. 6am EST to noon. Noon to 6pm EST. (Also have 8 hour day shifts available as well) Customer support representative who can assist with various projects and assignments in a timely manner focusing on quality service. Who Should Apply: You must have experience as a customer support/virtual assistant/personal assistant; excellent writing and verbal skills. You must have consistent internet access and be flexible in your schedule. MANDATORY: Fluent and native command of the English language. STRONG PREFERENCE will be given to applicants from North America, the UK, Ireland and Australia due to the language requirements. Your Background: You will have the ability to adhere to the highest standards of professionalism and courtesy. Ability to consistently reach positive client outcomes as well as positive client feedback is essential. Your Skill Sets: Over 1 year experience...