Email Technical Support Jobs

114 were found based on your criteria {{|number:0 }} were found based on your criteria

show all
  • Hourly ({{ jobTypeController.getFacetCount("0")|number:0}})
  • Fixed Price ({{ jobTypeController.getFacetCount("1")|number:0}})
Fixed-Price - Entry Level ($) - Est. Budget: $20 - Posted
Looking for someone experienced with moving from one gmail account to another keeping all folders intact, maybe using Apple Mail as the intermediary. I would like to be talked through the process using chat. Currently the gmail address on my gmail profile is an old private one and I want to use a new one that reflects my business. I would also appreciate advice on choosing a new gmail address.
Skills: Email Technical Support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I need someone to cover several of my client's helpdesk issues over the weekend with ticket support (we use Freshdesk). You should be able to write AND Speak perfectly grammatically correct English. Occasionally you would need to call clients back but mostly its email support. You will be required to log into oDesk to track your hours for the first three weeks of training. Manual time adjustments will not be allowed during the first three weeks. There are two schedules available: 8am to 11am Sunday, Monday, Tuesday, Wednesday PACIFIC TIME. 8am to 11am Thursday, Friday and Saturday PACIFIC TIME.
Skills: Email Technical Support Administrative Support chat support Customer Retention
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are an "uptime monitoring service" that automatically detects the functioning of websites/servers and notify the users when there is a downtime. Our users reach us with various support/sales requests (via e-mail to our support ticket app) like: - the service detects the website as down, but it is actually up, why is that? (it may be due to a firewall blocking requests, sites actually returning a problematic HTTP status, etc.) - up-down notifications not arriving (the user settings can be wrong, e-mail delivery problems may happened, etc.) - questions regarding the service's capabilities/features - account settings related questions (subscription, payments, password, etc.) And, in order to provide quality and fast support to our users, we would like to work with customer service agents in "long term" who are talented at: - network analysis (http, ping, tracert..) for discovering monitor-related issues - written English (as the support is only written and no phone calls) - customer happiness (to make sure not only the issues are resolved but responses lead to happiness and sales) This is a "long term" position that is not full-time or part-time but let's call it partial-time as we never know when a support request arrives.
Skills: Email Technical Support chat support Customer service Customer support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
You will be required to learn in fine detail our online event ticketing software and act as a primary contact for clients. The job includes: Setting up new accounts on our CMS. Setting up new events. Support on the online ticketing system. Submitting bugs to tech department Lead generation ( internet researching ) This role is a full-time role ( 5 days a week ), with the requirement to work on the weekends. Support Systems you will be using: - Zendesk - Intercom - Live chat Required: Attention to detail; Impeccable written communication skills; Proficient with computers and technology. Additional: ( Not necessary ) Perfect Australian / American phone voice. Spanish Speaking If you are asked for an interview, you will be asked to complete a 15 minute task to prove your competence with technology. Successful applicants should bid from $4 - 6USD and not have a second job as they will be requested to work full time. When applying please include the word "extra" at the beginning of your application so that I know you have read this job listing.
Skills: Email Technical Support Administrative Support Customer service Customer support
Hourly - Expert ($$$) - Est. Time: Less than 1 month, 10-30 hrs/week - Posted
We need a MailChimp expert to help with the issues that we've been having with our lists and subscriptions. There are a number of lists in our account, and some of our emails that we send to our largest lists are now going into junk mail. We thought we troubleshooted the issue weeks ago, but it continues to be a problem.
Skills: Email Technical Support mailchimp
Fixed-Price - Intermediate ($$) - Est. Budget: $50 - Posted
I have the attached email template which needs the below fixes: * Text in paragraphs to turn red (#DE002B) and not underlined when hyperlinked. * A fix so that red buttons with white text when hyperlinked the text remains white and not underlined. * A fix so that white buttons with red text when hyperlinked the text remains red and not underlined. * At present, buttons to display in the correct size – as soon as the HTML code is uploaded to my email editor, their height changes. * When a table is added to a paragraph, the font family, size and color needs to be consistent with the rest of the paragraph. I need someone who can turn this around ASAP. You must be able to ensure the email formats correct across different mail clients.
Skills: Email Technical Support Email Etiquette HTML HTML5
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Looking for someone to be the main point of contact for several clients. Provide the following services: - Manage and keep track of projects tasks - Be the main point of contact for tech support >> handle or escalate tickets - Email and call customers weekly with status update - Reach out to consultants on projects to get status updates to provide customers - Take calls from customers Required Skills - Extremely organized - Excellent spoken and written English - understands technology well - Can provide tech support for Office 365, Macbook issues, email issues etc. - Can be trained on technical tools to support customer e.g. antivirus, AWS etc. - Very technical, understands and can support computers, software, basic applications Preferred but not required - Support proposal writing
Skills: Email Technical Support Amazon EC2 Call Handling Customer service
Fixed-Price - Expert ($$$) - Est. Budget: $100 - Posted
I have marketing lists that I have purchased and need to send cold emails. I have a list of about 10,000 that I would like to email several times. Please let me know your experience with this, what the deliverability is to business emails (i know it will have a range), also if there is reporting that will show who opened the email so I can follow up with some phone calls. Thanks, Dustin
Skills: Email Technical Support Email Deliverability Email Handling Email Marketing