Email Technical Support Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Looking for a Rock Star WordPress Expert / Web Designer out of the US, CANADA or UK. We are hiring the perfect person, not the perfect resume. If you are the perfect person I will know it. *** Be sure to tell me why you are the perfect person in your response to this question or I will ignore your application*** Must be a TRUE professional with solid experience, fantastic reviews and impeccable communication, customer service, WordPress and Web Design expertise, as well as organizational skills. Looking for someone who is extremely SMART, has all the technical skills necessary, able to respond to client requests within 12-24 hours and team oriented. Must be CUSTOMER SERVICE and TEAM driven. Current position is up to 2 - 15 hours a week with great opportunity to expand as the company is about to majorly increase our marketing efforts. Job Duties/Skills: - Management of current WordPress sites (updates, client edits, troubleshooting) - Creation of new sites using pre-made backup templates, then customization of those themes per the client needs - Creation of brand new template sites using themes that have been selected for you - Migration of WordPress sites/content to new server - Migration of non-WordPress sites to new server TECHNICAL SKILLS: Experience with Infusionsoft, HelpScout, Trello, Google Drive a HUGE PLUS - WordPress and Multisite Expert - Ability to set up Membership-Type sites - Proficient in CSS/HTML - Understands all stages of WordPress site migration - Understands SEO best practices when creating sites - Setting up email and forwarding - Able to handle plugin conflicts and troubleshooting - Must have creative visual eye for aesthetic and functional design - Proficient in mobile customizations - Use of child themes - Ability to handle majority of work through WP backend without direct access to server - Updating themes and plug-ins - Must reply to emails within 24 hours or less. 12 hours or less when pertaining to crisis situations - Basic graphic design PERSONAL SKILLS: Superior English reading, writing and speaking, Excellent Communication, Exemplary Customer Service, Able to take direction from project manager
Skills: Email Technical Support CSS HTML
Fixed-Price - Intermediate ($$) - Est. Budget: $300 - Posted
Hi there, We have about 500 subscribers within infusionsoft and maybe 2-3 drip email sequences built out for new subscribers. Two different mailing lists. So nothing major. Basically only two tags we are using so very basic. We would like these subscribers and their tags to be converted to Active Campaign. We're tired of infusionsoft's pricing and old school ugly emails. We are looking for someone who has experience with both to move our subscribers and also our email sequences over (same wording and links in place). Please let us know how long this would take, flat fee pricing, and how this is accomplished (short description). Please say, "I love Active Campaign" as the last sentence in your proposal. Thanks!
Skills: Email Technical Support InfusionSoft Marketing
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
1st Level Help desk technician to respond to support request via email, telephone or in house trouble ticketing system. All work done via remote access via logmein or RDP. Log responses in helpdesk application. Update client information in helpdesk application. Escalate calls as necessary to Level2 helpdesk. Perform windows updates on desktop and servers during scheduled maintenance windows.
Skills: Email Technical Support Helpdesk MS Office 365 Phone Support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We develop a smart equipment sizing tool, for the design and troubleshooting of pipe flow/pressure drop systems with heat transfer. We have a number of openings for the right people to work as part of an energetic team. You will work remotely. Key tasks: 1. Provide technical support to a consistently high standard, going above and beyond for customers. Primarily this is provided by email, and changes from customer to customer. 2. Help create content (technical writing is an advantage). This includes making videos, webinars, blog posts etc. 3. Help with sales effort + cold outreach 4. Potentially help with design projects Primarily these are support roles, but the possibility to adapt to your individual strengths is important. Key areas of interest for us, please prepare examples for interview: 1. Using better engineering design to achieve a good result, for example, by sizing a pump correctly we saved X. By taking a total system design we were able to select X instead of Y. 2. Any technical writing you have completed 3. Sales experience? 4. Project experience - please be prepared to discuss 5. General fluid flow and heat transfer knowledge 6. Good english Reach out with any questions you may have and we will be happy to help. Look forward to hearing from you soon
  • Number of freelancers needed: 6
Skills: Email Technical Support Chemical Engineering Content Writing Mechanical Engineering
Hourly - Expert ($$$) - Est. Time: 1 to 3 months, Less than 10 hrs/week - Posted
I am using ZURB Foundation for Email (Stack Version) for my email templates process and I need help with some troubleshooting tasks and I also need someone that can code upcoming templates. I am using several Grunt processes to assemble the projects parts (UNCSS, Inliner, Litmus test) and candidate will need to use the same process, so that we can have consistency across templates. The immediate tasks I have and that are urgent: I am having the hardest time figuring out how to use a background image to show up properly in some Outlook versions. I have tried the bulletproof version, but no matter what I do, it seems that I cannot get it to show up correctly. It either keep repeating itself, or get cut off, etc. The background has a pattern on top, which then fades to white. Here is a preview from Litmus: https://litmus.com/pub/c887d62 I need it to look the same in all email clients. Here is a version of the Inline HTML https://html.litmus.com/email/?url=/sitevista/9c77445c-0423-482d-bec2-a997f1c23caf Here is a version of the full code: http://workingproject.com/src.zip The second task is that the font size in footer and header inherit the body font size in some outlook versions, even though I set the font to be smaller in header and footer. After those tasks, I will need help with coding content and new templates.
Skills: Email Technical Support CSS GruntJS HTML
Fixed-Price - Intermediate ($$) - Est. Budget: $1,000 - Posted
We are looking for a friendly, rock star support / account manager for SaaS localization service Localizer.co. Daily job includes; - Providing superb technical support - Helping on-boarding of new and trial customers over the phone, chat and email - Doing one on one product demos online - Building relationships between potential customers and the brand - Writing knowledgebase articles for common questions and problems Ideal candidate must have, - Good communication skills - Availability to work Full time (Sydney Australia time zone) - Fluent English - Strong work ethic - Has basic web design skills - Has technical writing skills - Has experience in similar type of work or a quick learner - Patience with clients - Positive and friendly attitude - Hungry for success - Ability to work flexible hours - Finally has stable internet connection Please include a cover letter. This is a full-time position and salary will be discussed based on experience. Also on application type Aloha as greeting to show you have read the full ad. Looking forward to hearing from you.
Skills: Email Technical Support chat support CSS CSS3
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
My company C.R.S. (Certified Repair Services) is currently looking to hire someone with multiple phone numbers who can create gmail.com email accounts and verify these email accounts using phone numbers. I need email/craigslist accounts made for every state in the USA. You will need to be able to use multiple phone numbers in the USA to complete this assignment. If you don't have accesss to multiple phone numbers then you need not apply to this job opportunity. This is a long term job opportunity for the right candidate. Looking forward to receiving your proposals! Good luck!
  • Number of freelancers needed: 5
Skills: Email Technical Support
Hourly - Expert ($$$) - Est. Time: 3 to 6 months, Less than 10 hrs/week - Posted
We are looking for several high level support experts who are experienced in Network Servers, Databases and Wordpress Migration and Configuration. Communication via Google Hangouts will be vital. When logged in you will be working exclusively for us. We don't want support staff who are working simultaneously on other projects. So you need to be extremely dedicated to the task at hand. This will be mostly message support, some hands on troubleshooting and occasional calls. Testing may start immediately.
  • Number of freelancers needed: 5
Skills: Email Technical Support Data Backup Data Recovery Linux System Administration
Hourly - Entry Level ($) - Est. Time: Less than 1 week, Less than 10 hrs/week - Posted
This should be a straightforward task as I have done it several times before however now I am getting an error message that reads: "You must send through gmail.com SMTP servers when you send as (email address........)@gmail.com. However, this functionality is not available for your account. Please contact your domain administrator for more information." Really it should not take more than 30 minutes. Ideally, it would be great if I could find someone who I could work with in the future as I often have questions and spend more hours than necessary looking for the answers, having someone who could do certain tasks for me when needed would be great. I have two email addresses to forward, one is not a gmail address. I would like to be able to screen share to understand what is happening so that I can do these forwards myself again in the future. Thank you.
Skills: Email Technical Support Google Apps
Fixed-Price - Intermediate ($$) - Est. Budget: $15 - Posted
I have created a website, and I need business emails attached. My domain name is www.creativeechelonsolutions.com I will need emails like info@creativeechelonsolutions.com or a persons name. I will need multiple emails create as I hire employees. As for now I need 2 emails created like this.
Skills: Email Technical Support Email Handling