Email Technical Support Jobs

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Hourly - Entry Level ($) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
Monitor live chat for potential and current customers Assist with setting up websites, transferring sites, domain names, etc... Monitor server bandwidth, individual customers' bandwidth etc... Make minor updates to hosting webiste, post on site's blog, facebook and twitter This is just a brief description of what will be required.
Skills: Email Technical Support chat support Customer support WordPress
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for a number of customer service agents to join our technical support team. Our company provides web hosting, server and datacenter services to small business customers across Australia and New Zealand. Part of this relates to video game servers - so an interest in PC video games is advantageous, but not essential. Please mention this in your application if it applies. IMPECCIBLE written and verbal English is essential for this position. You must have an interesting personality - we're a fun team and we want you to be a part of it. You must be able to interpret customer's feelings and emotions, and write friendly but professional replies. Customer support will predominantly be via email and live chat, but phone may be a part of it. Sales experience is a bonus, but there is no outbound cold-calling for this position. There are 3 shifts: #1 - 10AM - 6PM AEST #2 - 6PM - 2AM AEST #3 - 2AM - 10AM AEST Please specify your preference when applying.
Skills: Email Technical Support Customer service Live Chat Operator Technical Support
Fixed-Price - Intermediate ($$) - Est. Budget: $35 - Posted
Hello, I am looking for someone to create a custom email template for my autoresponder. I use convertkit (i believe they are integrated with ink: http://foundation.zurb.com/emails/email-templates.html) I would like the email template to look like the picture of the one attached. Let me know if it is possible.
Skills: Email Technical Support Email Marketing HTML5
Fixed-Price - Intermediate ($$) - Est. Budget: $50 - Posted
I have 18 emails that are currently on one server that need to be backed up using Outlook (or similar program) and imported back to newly created emails. The new emails are ready to be created using workspace on a GoDaddy reseller account.
Skills: Email Technical Support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
• Work remotely providing Tier I Tech Support to commercial clients related to desktops, Microsoft Operating Systems, Office 365, etc. • Coordinate escalations as necessary to senior level support. • Use Autotask software to record, track and document support tickets – actions taken, follow up and resolution. • Apply diagnostic utilities to aid in troubleshooting. • Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution. • Perform remote installation and upgrades of software, file backups, configuring systems and applications.
Skills: Email Technical Support Customer service Helpdesk Technical Support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Great customer service experience. Professional phone etiquette Technically savvy, typing speed of 40+ words a minute and able to work in a paperless office environment. Prior experience with Appraisal Software and Platform a plus Working knowledge of the Appraisal industries is a big PLUS! Hours may vary but must be available to work between 8am - 6pm Monday thru Friday EST.
Skills: Email Technical Support Administrative Support Appointment Setting Call Handling
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Looking for Customer Service Reps with Student Loan Customer Service Experience--Too busy to start from scratch so need to have some general knowledge of how that industry works. But beyond that the particulars are that we have a voip based phone system and a salesforce.com CRM. We make use of Cases, as well as knowledge and are attempting to build out our entitlement process (workflows within an individual case). We are 100% inbound and can only get to a fraction of those even wanting to sign up. I have been plaqued with years of the worst employees one can imagine, due to my having to fill more than a dozen executive roles and not having systems in place to insure people are behaving as good honest ethical and moralistic folks in all situations. I thought everyone was just like that normally but I would be mistaken it appears. Thus I have no systems--just always told people to empathize, sympathize and find a solution fast while making sure the client feels that you are taking their problem as serious as they are---which is easier said than done. So at the very least I need a "hired-gun" to be my go to guy/gal that I can trust will always do what is right by my clients and protect a hard fought and won good reputation while not giving away the farm every time someone is upset. Because we both know why the appear upset isn't usually the root of the problem. On a larger scale this person could create training materials and systems of standard work, as well as assist in building out the knowledge base. Perhaps even hire, fire , and manage the staff. As I try and my cognisant and honest with myself about strengths and weaknesses and dealing with employees that are not like me is very challenging for me and thus I am very bad at it.
Skills: Email Technical Support Administrative Support Call Handling chat support