Purpose of the role:
Level 1 Field Engineer to support the client environment and help customers find solutions to their technical issues as well as monitoring the servers, network, PCs and peripherals.
• Provide onsite and desk side support services to end users.
• Troubleshoot PC related problems at the direction of TCS.
• Complete incidents and requests within SLA in pressurized environment.
• Build, configuring and troubleshoot PC and laptop applications and hardware components.
• Ensure tickets are updated on a daily basis.
• Support meeting room environment and video conferencing.
• Support printers, scanners and other peripherals.
• Support mobile devices, such as iPads, iPhones and Blackberry’s.
• End-User Data back-up and restoration when required in the course of a service incident.
• Provide hands and eye support for server support under guidance of TCS tech support.
• Smart hands support for data center equipment as per required SLA (in...