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Email Technical Support Jobs

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Fixed-Price - Intermediate ($$) - Est. Budget: $100 - Posted
We currently operate 6 Microsoft365 Outlook email accounts and other email address forwarded from web hosting, Gmail accounts and on POP3 personal accounts. We are currently experience some difficulty with one of our Microsoft email accounts and would like to receive proposals for a cost effective, multi device email reception solution to our problems. The contractor who completes the revised email platform will be required to maintain all the emails on a monthly basis. Required a clear and concise plan for providing email efficiency and a total costing with full details of the proposal. Required details of the ongoing maintenance costings and ability to quickly resolve any issues based on an east coast Australian time frame.
Skills: Email Technical Support Email Deliverability Email Handling
Fixed-Price - Expert ($$$) - Est. Budget: $100 - Posted
I need help to set up my email account with better SPAM filtering. I access my email on my work computer as well as login in over the internet to check the email when I am away from my work computer. My account is set up with inmotion hosting and I use Thunderbird as my email client on my work computer and I login to inmotion hosting via the internet to check my email when I am away from my work computer. The main issue I have right now is SPAM. There is way too much in my inbox and I don't know how to get rid of it. I would like somebody to advise me on the best email client to use for my work computer and how best to access the email over the internet while keeping it in sync with the email client on my work computer, as well as set up the SPAM filters.
Skills: Email Technical Support
Fixed-Price - Expert ($$$) - Est. Budget: $300 - Posted
- We want someone who is trustworthy and can work independently to deliver 1 M emails for us every week. please provide the quote for weekly project. - We will provide you the email content and landing page which we can track the email performance. Ex: how many people fill out the form because of your email blast. -have your own US list. We will tell you the criteria. Ex: we want to target US HR contacts for this week. -send from your email server and email domain, we will supply the reply email address. -Lists must be cleaned and updated. (bounce check) - Need someone to manage, send and report on email campaigns. - MUST deliver detailed reporting on each campaign. - MUST be able to provide feedback on how to get a higher open rate and click-through rate.
  • Number of freelancers needed: 5
Skills: Email Technical Support Email Deliverability Email Marketing SMTP
Fixed-Price - Intermediate ($$) - Est. Budget: $50 - Posted
Apparently all the domains from a server I have are reaching Gmail or Google Apps account and succeed with 250 2.0.0 but they do not get delivered, they seem to go to Bulk or Spam when they are perfectly single and normal messages. I need a person who would do two independent stages: a) assess what needs to be done to ensure consistent and permanent delivery to, and reception from any domain to the domains and accounts in the server. Including purchases and installation costs. b) execute the plan aformentioned once costs and requirements approved. I listen to offers.
Skills: Email Technical Support Email Deliverability Google Apps Linux System Administration
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
I need a customer support expert and client delight expert. Do you have what it takes to go above and beyond for every client and customer? Have you ever worked in an online help center or support system before? If so, this job is for you! 40+ hours per week and more if you want it to be. 1. Previous Customer Support Experience is a MUST 2. Infusionsoft experience is preferred 3. Native English speakers only 4. USA applicants only. Please reply with your work experience and an example of 1 instance where you went above and beyond for a client or customer. Send writing samples as well, if you have them. And why you think you're a good fit for this job.
  • Number of freelancers needed: 2
Skills: Email Technical Support Administrative Support Customer service Customer support
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Basically need someone who has "been there and done that" in all customer service situations. If you are that person then that should really be all I need to say. But beyond that the particulars are that we have a voip based phone system and a salesforce.com CRM. We make use of Cases, as well as knowledge and are attempting to build out our entitlement process (workflows within an individual case). We are 100% inbound and can only get to a fraction of those even wanting to sign up. I have been plaqued with years of the worst employees one can imagine, due to my having to fill more than a dozen executive roles and not having systems in place to insure people are behaving as good honest ethical and moralistic folks in all situations. I thought everyone was just like that normally but I would be mistaken it appears. Thus I have no systems--just always told people to empathize, sympathize and find a solution fast while making sure the client feels that you are taking their problem as serious as they are---which is easier said than done. So at the very least I need a "hired-gun" to be my go to guy/gal that I can trust will always do what is right by my clients and protect a hard fought and won good reputation while not giving away the farm every time someone is upset. Because we both know why the appear upset isn't usually the root of the problem. On a larger scale this person could create training materials and systems of standard work, as well as assist in building out the knowledge base. Perhaps even hire, fire , and manage the staff. As I try and my cognisant and honest with myself about strengths and weaknesses and dealing with employees that are not like me is very challenging for me and thus I am very bad at it.
  • Number of freelancers needed: 8
Skills: Email Technical Support Administrative Support Call Handling chat support
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
And IT specialists they can assist me with maintaining my domains websites and also troubleshooting programs like that is our book and similar, setting up sales are doing some research and emails for certain subjects information in the past if required. i may only assistance from league to to have a week with a situation that arises, advantageous if your great with entry into gmail, outlook, rocketmail, facebook, yahoo to gain entry when i may have forgot my user name and passwords etc.. Also researching subjects and writing some great content would also be great however not essential. Also i may need you to be ready for 'at call assistance from time to time' perhaps for minor server, host or email problems that will need your efforts to resolve.
Skills: Email Technical Support Hardware Troubleshooting Internet research IT Management
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are an "uptime monitoring service" that automatically detects the functioning of websites/servers and notify the users when there is a downtime. Our users reach us with various support/sales requests (via e-mail to our support ticket app) like: - the service detects the website as down, but it is actually up, why is that? (it may be due to a firewall blocking requests, sites actually returning a problematic HTTP status, etc.) - up-down notifications not arriving (the user settings can be wrong, e-mail delivery problems may happened, etc.) - questions regarding the service's capabilities/features - account settings related questions (subscription, payments, password, etc.) And, in order to provide quality and fast support to our users, we would like to work with customer service agents in "long term" who are talented at: - network analysis (http, ping, tracert..) for discovering monitor-related issues - written English (as the support is only written and no phone calls) - customer happiness (to make sure not only the issues are resolved but responses lead to happiness and sales) This is a "long term" position that is not full-time or part-time but let's call it partial-time as we never know when a support request arrives.
  • Number of freelancers needed: 3
Skills: Email Technical Support chat support Customer service Customer support
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