Email Technical Support Jobs

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Fixed-Price - Entry Level ($) - Est. Budget: $10 - Posted
I'm looking for a person who's experienced with all email related issues. This is the issue: Since several weeks I'm using Sendgrid to send order confirmations for my webshop. Since then the displayed time (received time) in Apple Mail is incorrect for those emails. This is only the case with those order confirmations and other email from Sendgrid. All other email is displayed correctly. When I look into webmail, the time is actually correct. So: it only happens with all Sendgrid email and it's happening in my Apple mail app. (I use this on OSX El Captain) Which problem solver can fix this for me?
Skills: Email Technical Support
Fixed-Price - Expert ($$$) - Est. Budget: $50 - Posted
I'm having problems with my emails (not marketing emails) on my server. I need someone to fix both my Virtual Machines that are being hosted on my Dedicated Server. I also need someone to modify my DNS issues as I can't access the whm or cpanel on any of my sites anymore.... This work may involve optimizing the servers a better way because I believe the emails aren't being sent or received due to server load? Please bid on these three tasks. More work in the future!
Skills: Email Technical Support CentOS CPanel Email Deliverability
Hourly - Intermediate ($$) - Est. Time: Less than 1 week, 10-30 hrs/week - Posted
I need the following to be fixed, my email goes to spam. Below is a link to my spam assassin report, and mail-checker. -0.365 RAZOR2_CF_RANGE_51_100 Razor2 gives confidence level above 50% cf: 100 -2.43 RAZOR2_CF_RANGE_E8_51_100 Razor2 gives engine 8 confidence level above 50% -1.729 RAZOR2_CHECK Listed in Razor2 (http://razor.sf.net/ I need these errors fixed. https://www.mail-tester.com/web-dAfGLe
Skills: Email Technical Support Email Deliverability Email Marketing
Hourly - Intermediate ($$) - Est. Time: Less than 1 month, Less than 10 hrs/week - Posted
Need a US Based expert SmarterMail administrator to migrate mail from gmail to in house SmarterMail server. Company has around 100 mailboxes to migrate. SmarterMail is already installed with a few unused mailboxes.
Skills: Email Technical Support Platform Migration
Fixed Price Budget - Intermediate ($$) - $50 to $500 - Posted
I need someone to help me set up full marketing campaigns from A-Z. Some examples: 1) Email campaigns: I need an email campaign to send to all local agents in my area. I need the email server, strategy to obtain email addresses, the template, and mechanics of having this done through a campaign. 2) Direct mail campaign: I need a systematic method to obtain a targeted list of leads, create marketing pieces for them and complete an automated direct mail campaign (click2mail, etc). 3) I'm looking for any other unique methods of obtaining qualified leads for real estate leads. Please be experienced in this specific area and let me know how you can assist. Thanks.
Skills: Email Technical Support Email Marketing Lead generation Marketing Automation
Hourly - Entry Level ($) - Est. Time: Less than 1 week, 10-30 hrs/week - Posted
I am looking for someone to set up my Cpanel email account on my Microsoft Outlook app on my Mac using remote access software. I also need the the emails to work perfectly as normal emails should. Sometimes I cannot send emails to an account, and sometimes when they do send they take 10 minutes to be received. I need this to be fixed. I know my Cpanel login details and my godaddy account details. Looking forward to hearing from anyone who thinks they can help who can offer a cheap rate. Many thanks, Jon.
Skills: Email Technical Support CPanel
Hourly - Expert ($$$) - Est. Time: 3 to 6 months, Less than 10 hrs/week - Posted
Seeking experienced marketer to assist with the creation of B2B email campaigns. Experience with Amazon SES a plus. Experience with WordPress a plus. We will be launching multiple campaigns for which we want assistance on all levels: - Creative - Writing - Choosing the best delivery platform - Coordinating the releases - A/B testing - Interpretation of the analytics Please include a cover letter and resume. After an initial interview we will want to speak with references and see examples of your past work.
Skills: Email Technical Support Email Deliverability Email Marketing WordPress
Fixed Price Budget - Intermediate ($$) - $5 to $15 - Posted
I need someone to find me emails of businesses around the US and to send them emails promoting my artistic services. I've been doing this myself and have gotten conversions but I would rather leave this to an email marketing expert. My budget the first time around will be on the lower side seeing as this is a trial- if you get me one or two conversions I'll more than likely hire you for much more work. Currently the service I am offering is to make a painting in coffee of the storefronts of businesses. I've gotten 6 or so customers the last couple of weeks. If you think you can drive that number up significantly- let's talk! :) To give you an idea of what I am talking about check out some examples here: https://www.instagram.com/p/BEOpHzER6dU/?taken-by=coffee_quill https://www.instagram.com/p/BD8s6DLx6Z8/?taken-by=coffee_quill Thanks, Sam
Skills: Email Technical Support Email Deliverability Email Etiquette Email Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for a Technical Support Representative to support our client base. He/She will work collaboratively with our Clients, and is responsible for effectively working through client issues/requests via phone or e-mail. DUTIES AND RESPONSIBILITIES Assist in customer acquisition and retention Review and respond to inquiries and help requests in a professional, friendly and accurate manner Probe and come up with logical questions, troubleshoot and determine an issue’s root cause and escalate as necessary to the Manager Work to document the customer problem/request in detail Ensure that all processes and procedures are completed, quality standards are met, and support tickets are executed within agreed upon time frames Analyze user request patterns and communicate this analysis to other teams Proactively identify and communicate support issues Maintain accurate information and current status of cases daily Demonstrate strong follow-through and consistently keep commitments to customers Learn the company’s technology, policy & procedures, and tools to effectively provide quality customer service to our customers QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Technical competence (understand software, hardware, networks, etc) Experience in a fast-paced startup environment a plus Motivated, goal oriented, and persistent High level of initiative and can work well in a team environment Excellent written and verbal communication with clients and internal teams/departments Strong attention to detail, critical thinking skills and ability to multi-task Ability to make independent decisions and exercise good judgment Plans and carries out responsibilities with minimal direction Not oversensitive and can accept constructive criticism Prior experience in marketing, customer/technical support and sales is a plus MS Office and English proficiency Call center experience and knowledge in VOIP and predictive dialer preferred Working computer with high quality headset. Wired internet connection is required on this job. Freelancers using WIFI and plug-it/internet stick do not need to apply. This is an ongoing and a long-term work for the chosen candidate. Work hours will be anytime in between 7AM to 7PM PST for 8 hours a day, depending on agreement. Please submit a 60 second audio recording telling us the reasons on why you should be chosen for this position. Please update your Upwork profile or send an updated resume (if needed) to help us evaluate if you are fit for the job.
  • Number of freelancers needed: 2
Skills: Email Technical Support Computer Networking Computer Skills Customer service