We are a webstie agency,
We are looking for a VA to support with our Zendesk tickets from clients
resolve minor technical issues,
complete tasks required of some clients
advise clients on solutions,
or forward to our tech/design team.
A basic understanding of Wordpress is desirable as some tasks require minor changes, posting, or edits to sites.
Must be have ability to communicate with both our clients and our designers, English must be good as clients will be mainly UK, USA or Australia based. Designers are currently indian based
Willingness to grasp an understanding of what we are attempting to do with our clients sites and
Should have good computer skills and it is desirable but not essential to have some experience working with
Other tasks when not responding to Zendesk support will include
Basic admin work, editing word, excel documents