Email Technical Support Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Editing of financial statements and client documents Construct and develop PowerPoint presentations for prospective clients, conferences and webinars Draft, edit and update client proposals Document management: scan and maintain client database Maintain staff schedule and directory Collation and binding of client materials. Maintain and coordinate schedules including meetings, travel arrangements, special events Compile and monitor correspondence, memos and prioritize critical information Prepare internal and external correspondence Answering telephones, responding to routine client requests and directing calls appropriately Assisting with various other administrative assignments as they arise including mailings, faxing, filing, copying and calendar management Assist with special projects on an as needed basis
Skills: Email Technical Support Administrative Support Office Administration Phone Support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Hello, I need someone to answer customer service emails for my online store. The job requires between 30-60 minutes everyday. Ideally, you would reply to emails twice a day: once in the morning, once in the evening. Most of the emails we receive fall into one of the following categories: order information, return request, warranty request, technical support, or product information. Most common inquiries have pre-written answers. You will be provided with a document containing answer to most common inquiries, and you'll also have access to the necessary order information to answer most emails. Any email you cannot answer, you will need to forward to another person, as instructed. We use OsTicket (similar to ZenDesk) as our customer service software. If you are familiar with the OsTicket interface, it is a plus. We use Shopify as our shopping cart software. If you are familiar with the Shopify interface, it is a plus. We sell wristwatches in our online store. If you are familiar with watches, watch parts, and watch terminology, it is a plus. The usual number of emails we receive everyday is between 10 and 20. It should be easy to answer these emails within 1 hour. However, we sometime have more busy period of up to 2-4 weeks where the number of daily emails can reach up to 50 (for example, during Christmas shopping season, or when we release a new product). Ideally, you would be able to adapt and put in more hours if/when necessary. You must be completely fluent in written English. Feel free to message me with any question!
Skills: Email Technical Support Customer service Customer support Email Handling
Fixed-Price - Expert ($$$) - Est. Budget: $350 - Posted
Attention: The candidate must have proven records in working with NZ / AU countries. Highly desired inhabitant for those countries. 1. Customer support and selling skills (advanced verbal communication is a MUST). 2. NZ / AU accent is a most! 3. Telemarketing skills B2B / B2C skills - if you have those skills will be involved to the other project (extra earning opportunity​). It is for e-Commerce shop. Work volume is low. Daily volume 3-6 chat requests 3-6 calls 3-5 buyer emails / tickets: We sell technical products, buyers mostly will call for aftersale support. Work from Monday to Friday NZ business hours We offer bonuses if you are great in sales! Quote according to the work volume. NOT HOURLY PLEASE. Becuase hourly does not work for this project. The requirement is to be online on the computer, however chat, calls emails are taking 2-3 hours total daily, the rest hours is required to be online in front of the computer. We will shortlist only candidates who do also other customer support freelance jobs.
Skills: Email Technical Support chat support Customer service Customer support
Hourly - Intermediate ($$) - Est. Time: Less than 1 week, 10-30 hrs/week - Posted
The job consists of 3 parts: - Write a guideline how to certify our website for HTTPS, describing the differences between available services and different price tiers. - Research whether there is an option to certify our email server to be trusted by mailboxes. - Research and recommend strategies how to avoid being marked as Spam. We already have a list of tactics how to avoid this; you need to review this list and recommend other ways to ensure our email delivery. The ideal candidate is responsible, detail-oriented, has a high level of English and experience with mailing and CRM systems.
Skills: Email Technical Support Email Deliverability Email Marketing
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
PLEASE ONLY APPLY IF YOU'RE EXPERIENCED IN DESIGNING FOR A VARIETY OF MAIL CLIENTS AND KNOW HOW TO SOLVE PROBLEMS ACROSS DIFFERENT CLIENTS We're a fashion tech startup and we look for somebody who can help us with responsive HTML emails. You will work directly with our CTO. The objective will be to create beautiful emails based on Adobe Illustrator Templates that run smoothly on all devices and mail clients. The candidate should have experience with mail clients and has a working process to test emails across most popular clients.
Skills: Email Technical Support Email Marketing Responsive Web Design
Hourly - Entry Level ($) - Est. Time: Less than 1 week, Less than 10 hrs/week - Posted
We're looking for someone with experience with mailgun or any other similar transactional email api in order to develop an autoreply. Each new message received in some email accounts must be replied automatically with a custom message.
Skills: Email Technical Support Email Handling JavaScript
Fixed-Price - Intermediate ($$) - Est. Budget: $300 - Posted
Attention: The candidate must have proven records in working with NZ / AU countries. Highly desired inhabitant for those countries. 1. Strong customer support and selling skills (advanced verbal communication is a MUST). 2. NZ / AU accent is a most! It is for e-Commerce shop. Work volume is low. Daily volume 3-6 chat requests 3-6 calls 3-5 buyer emails / tickets: We sell technical products, buyers mostly will call for aftersale support. Work from Monday to Friday NZ business hours We offer bonuses if you are great in sales! Quote according to the work volume. NOT HOURLY PLEASE. Becuase hourly does not work for this project. The requirement is to be online on the computer, however chat, calls emails are taking 2-3 hours total daily, the rest hours is required to be online in front of the computer. We will shortlist only candidates who do also other customer support freelance jobs.
Skills: Email Technical Support chat support Customer service Customer support
Fixed-Price - Intermediate ($$) - Est. Budget: $400 - Posted
We are a car parts business and sell to customers worldwide. I need someone who can answer the customer emails and direct customers to the correct listings. And further create deals as my current staff already do through paypal for combination of products. We will provide all relevant catalogue and product data via excel catalogues that we have created and by data software. We are a growing business and need to support the emails that arrived with the continual growth, you should have knowledge of car parts, there is a lot to learn, the job isn't difficult but you need brilliant english so you can understand the technical terminology. It is not just search car parts, but also checking the postal tracking information for customers and chasing up lost parcels by setting up cases to the courier company etc. This is a permanent fixed position I am looking for 1 -3 employees max. thankyou
Skills: Email Technical Support Automotive Engineering Communications Email Handling
Fixed-Price - Expert ($$$) - Est. Budget: $5 - Posted
I have a web server Ubuntu at home and I currently using google apps to do all my emails, but now I want to do my emails my self from home.
Skills: Email Technical Support