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Email Technical Support Jobs

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Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I am looking for a Linux Admin expert, someone with at least 5 Years Linux Admin expertise to help us with our Linux server Admin. Specifically for the current Job: 1- Trouble shoot a current server 2- Help set up a new server with Postfix and necessary Security software You must be fluent in English. And preferably located in Europe, US or Canada. Also you must have Skype with Voice and able to do Admin work via TeamViewer as that as how we will be working together on each server Admin task.

Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Which method the customer uses to interact with us isn't important, fixing issues both in real-time and continuing research. DroidBOX - we sell Android boxes that play various types of media, most often up on large displays in living rooms and bedrooms. They are like any standard Android phone or tablet, but uses a TV, monitor or projector as a display. We have a position waiting for the right candidate... Presented with a new problem on hardware unfamiliar to you, do you look for something else to take on, or jump to googling for a quick research before contemplating the most effective fix that can be communicated to customers? Implementing new fixes or reaching for a familiar process you can recall from memory, even if the first attempt fails, enough data can normally be gathered by the right questions to suggest a new approach. These customers can range from people who have only ever used a cable or satellite set top box before, to customers who tweak kernels and can provide...

Hourly - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
Answering customer needs and questions in Zen Desk with scripts and knowledge, writing a summary and emailing to me daily, communicating or forwarding any special problems. I anticipate this is a 1-2 hour per day job which has flexible hours but needs to be done regularly Monday thru Friday and possibly once on the weekends.

Hourly - Est. Time: Less than 1 week, Less than 10 hrs/week - Posted
I have recovered a list of bounced emails (permanent bounced) that need to be made active again. We need to do this directly via database. I can give this to you in .csv or .xlsx file. You must also make sure that the subscribers that you upload have not unsubscribed or have been deleted from the list in question only, since they became a hard bounce. Must do this safely and securely. You must be able to do this carefully not to cause errors in database etc. When you do it, you will have to make a copy of the database as a backup and it must not be done when there is a campaign being sent in case we need to restore the backup and people have unsubscribed etc. .Should not take more than 2 hours. Thanks!

Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Job description: You will be required to learn in fine detail our online event ticketing software and act as a primary contact for clients. The job includes: Setting up new accounts. Setting up new events. Training and support on the online ticketing system. Submitting bugs to engineering Support Systems you will be using: - Desk.com ( Similar to Zendesk ) - Live chat Required: Attention to detail; Impeccable written communication skills; Proficient with computers and technology. If you are asked for an interview, you will be asked to complete a 15 minute task to prove your competence with technology.

Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for a FULL time employee to help us with a large email campaign that needs to be run every single day. This person must be fluent in English, they must have conversational perfect English skills you must be proficient with Gmail, and be able to manage and maintain large amounts of data. If you think this sounds like you please email and we will have a small unpaid test, with directions for you to complete.

Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Do you have email and chat-based customer service experience? Do you like working on the internet? Do you get a kick out of technology? Are you a problem-solver?? If so, read on... We are looking for a bright, motivated tech-savvy frontline customer support representative to assist our customers get the most from our software. The ideal candidate must: -- learn new systems quickly -- have attention to detail -- be comfortable using web applications -- be comfortable using WordPress -- take screenshots -- provide detailed bug reports based on your own test (not just restate what the customer said) -- have reliable high-speed internet access & computer system -- conduct conversations in written English without grammatical or spelling mistakes -- "get" what the customer is saying, which means truly understanding our application We use Slack, Asana, Intercom, Google Drive, and are migrating to a new support desk. We are looking for a 20-40 hour a week long-term engagement....

Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Our philosophy is to hire and retain employees and partners who provide outstanding service to potential and existing clients. Fast growing cloud-based contact center company is seeking to partner with experienced IT Support companies to assist in off-hours support calls and inquiries. Requirements Answer customer technical support phone calls, emails and chat requests, and log support requests into ticketing system. Identify, research, and resolve (escalating issues where appropriate) technical problems with IT staff. Utilize documentation and knowledge base articles in ticketing system to support customers Use our contact center software for making and receiving calls Familiar with Windows PCs and laptops. Knowledge of Windows XP/7/Vista, MS Office and remote monitoring systems. Superior customer relationship skills, positive attitude, and excellent telephone communication Ability to adapt to change and learn quickly in a highly dynamic and high pressured environment...

Hourly - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
technical skills: - advanced linux administration skills: Debian, centos / RedHat Suite, packaging, s/ltracing, ... - advanced networking skills: dns,tcp/ip,multicast,basic routing,.... - service skills: Webserver,mailserver,application servers,dns servers,... - virtualization: Basic understanding, kvm, qemu,xen,vmware,openstack,... personality skills: - open source addicted - linux nerd - open minded - problem solving orientated - care of human interactions also after worktime - fascinated by logical problems