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Email Technical Support Jobs

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Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
SimpleTix is looking for an awesome dedicated Customer Support rep. This is a mix of technical support, but also customer success. Take the time to understand what the customer is trying to do. Get picture of what their ticketing/registration dilemma is - then with your knowledge of SimpleTix - come up with the best plan to them. We will need you to become an expert on the SimpleTix: eTicketing & Event Reg Platform. (before you apply, see our videos: https://vimeo.com/simpletix/videos and our website: simpletix.com, learn as much as you can about us) This candidate must must love what they do, the right candidate likes doing support work. Common day at SimpleTix: 1) You will get various customer "how do I" type questions. 2) You'll need to answer the question, provide the step by step instructions. Great KB articles where necessary. 3) If the request seems like its common - we will want you to write a KB (Knowledge based) article. This way we build out our KB so customers...
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Hi, we are an Australian VoIP Telecommunications Provider that supplies hosted phone systems globally. We are now in need of a superstar customer service representative that is able to perform responsibilities below. This is a full tie position and a long term employment. We are looking for core staffs that will grow with the company. This is a great career opportunity for you! Responsibilities: Answer support queries through phone and email. Diagnose and resolve customer isues Liaise with level 2 engineers to the full resolution of support issues. Aid in project delivery and documentation Other tasks as required Candidates must possess the following: Strong command of the English language Preferably a neutral accent Experience in the telco or VoIP space is a plus Customer service experience Unparalleled customer service attitude Internet network experience is a plus Fast learner Candidates must also have the following at home: Up to speed computer Stable...
Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I need someone who can take on small tasks that need to get done with our development and operational systems, as well as provide IT support to developers and other employees of our small, globally-distributed, fast moving startup. You will need to be available within US working hours and have strong English communication skills (chat, not necessarily verbal). Linux mastery is a requirement. Mac and Windows knowledge is expected, but nothing too deep. Python, Mongo, Postgres, AWS, DNS and email experience a plus. Doing Devops for a 24x7 operation is a big plus. Detail your experience in any or all of these for bonus points.
Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Which method the customer uses to interact with us isn't important, fixing issues both in real-time and continuing research. DroidBOX - we sell Android boxes that play various types of media, most often up on large displays in living rooms and bedrooms. They are like any standard Android phone or tablet, but uses a TV, monitor or projector as a display. We have a position waiting for the right candidate... Presented with a new problem on hardware unfamiliar to you, do you look for something else to take on, or jump to googling for a quick research before contemplating the most effective fix that can be communicated to customers? Implementing new fixes or reaching for a familiar process you can recall from memory, even if the first attempt fails, enough data can normally be gathered by the right questions to suggest a new approach. These customers can range from people who have only ever used a cable or satellite set top box before, to customers who tweak kernels and can provide...
Hourly - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
Answering customer needs and questions in Zen Desk with scripts and knowledge, writing a summary and emailing to me daily, communicating or forwarding any special problems. I anticipate this is a 1-2 hour per day job which has flexible hours but needs to be done regularly Monday thru Friday and possibly once on the weekends.
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Job description: You will be required to learn in fine detail our online event ticketing software and act as a primary contact for clients. The job includes: Setting up new accounts. Setting up new events. Training and support on the online ticketing system. Submitting bugs to engineering Support Systems you will be using: - Desk.com ( Similar to Zendesk ) - Live chat Required: Attention to detail; Impeccable written communication skills; Proficient with computers and technology. If you are asked for an interview, you will be asked to complete a 15 minute task to prove your competence with technology.
Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Tech Support is a vital position for our business. Our Company, being on outsourcing and offshoring increasingly rely on computer systems in all areas of our operations and decision-making processes. It is very crucial for the Tech Support to ensure the correct running and maintenance of the IT systems. Primary functions are: monitoring and maintaining the computer systems and networks of an organization; may install and configure computer systems, diagnose hardware and software faults and solve technical and applications problems, VoIP set-up, email server configuration and reset. Specific job details will be discussed in the interview and onboarding process. However, thorough knowledge in email management, VoIP/Phones set up and VPN set up is expected. Please include all relevant certifications and test passed pertaining to this job. Thank you!
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Do you have email and chat-based customer service experience? Do you like working on the internet? Do you get a kick out of technology? Are you a problem-solver?? If so, read on... We are looking for a bright, motivated tech-savvy frontline customer support representative to assist our customers get the most from our software. The ideal candidate must: -- learn new systems quickly -- have attention to detail -- be comfortable using web applications -- be comfortable using WordPress -- take screenshots -- provide detailed bug reports based on your own test (not just restate what the customer said) -- have reliable high-speed internet access & computer system -- conduct conversations in written English without grammatical or spelling mistakes -- "get" what the customer is saying, which means truly understanding our application We use Slack, Asana, Intercom, Google Drive, and are migrating to a new support desk. We are looking for a 20-40 hour a week long-term engagement....
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Our philosophy is to hire and retain employees and partners who provide outstanding service to potential and existing clients. Fast growing cloud-based contact center company is seeking to partner with experienced IT Support companies to assist in off-hours support calls and inquiries. Requirements Answer customer technical support phone calls, emails and chat requests, and log support requests into ticketing system. Identify, research, and resolve (escalating issues where appropriate) technical problems with IT staff. Utilize documentation and knowledge base articles in ticketing system to support customers Use our contact center software for making and receiving calls Familiar with Windows PCs and laptops. Knowledge of Windows XP/7/Vista, MS Office and remote monitoring systems. Superior customer relationship skills, positive attitude, and excellent telephone communication Ability to adapt to change and learn quickly in a highly dynamic and high pressured environment...
Hourly - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
technical skills: - advanced linux administration skills: Debian, centos / RedHat Suite, packaging, s/ltracing, ... - advanced networking skills: dns,tcp/ip,multicast,basic routing,.... - service skills: Webserver,mailserver,application servers,dns servers,... - virtualization: Basic understanding, kvm, qemu,xen,vmware,openstack,... personality skills: - open source addicted - linux nerd - open minded - problem solving orientated - care of human interactions also after worktime - fascinated by logical problems