Email Technical Support Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We are looking for a friendly, rock star support / account manager for SaaS localization service Localizer.co. Daily job includes; - Providing superb technical support - Helping on-boarding of new and trial customers over the phone, chat and email - Doing one on one product demos online - Building relationships between potential customers and the brand - Writing knowledgebase articles for common questions and problems Ideal candidate must have, - Good communication skills - Availability to work Full time (Sydney Australia time zone) - Fluent English - Strong work ethic - Has basic web design skills - Has technical writing skills - Has experience in similar type of work or a quick learner - Patience with clients - Positive and friendly attitude - Hungry for success - Ability to work flexible hours - Finally has stable internet connection Please include a cover letter. This is a full-time position and salary will be discussed based on experience. Also on application type Aloha as greeting to show you have read the full ad. Looking forward to hearing from you.
Skills: Email Technical Support chat support CSS CSS3
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for outstanding customer service representatives who will be part of our Inbound Customer Support team. This is for an office based job. Job responsibilities will be: * Call leads to qualify if it is a Property Manager or Property Owner. * Script will be "Hello, I saw your listing for [PROPERTY ADDRESS]. I was wondering if you are the owner or property manager?" * Working hours is 5 hours from 12MN-5AM. Qualifications: * Excellent communication skills. * Call center experience is an advantage. * Willing to start immediately. * Amenable to change. NOTE!!! * We need someone who's from Davao, Philippines. We need someone who can fully commit and start immediately and we mean right after the interview! Salary will be discussed upon hiring. Thank you.
Skills: Email Technical Support Customer service Email Handling English
Fixed-Price - Intermediate ($$) - Est. Budget: $100 - Posted
I need someone to help me develop and set up our email workflows and infusion soft. I have 27 emails three different email workflows at which is nine emails each that need to be set up in the if this then that style set up. You need to be excellent in communicating in English as well as explaining to my wife and I on what you did and how we can continue doing it this could be an ongoing gig depending on how well he goes.
Skills: Email Technical Support Communications Email Marketing
Fixed-Price - Intermediate ($$) - Est. Budget: $100 - Posted
We have a restaurant in Bangkok that is located in a hotel. What we'd like to do is send a welcome email to the hotel guests that check in that day with information about our restaurant. To be very clear, here is the expected flow: 1) Customer checking in that day 2) We send an email to customer in the morning of the day of check in Our restaurant is currently using MailChimp. The hotel is using Amadeus software (http://www.amadeus.com/web/amadeus/en_1A-corporate/Hotels/1319578304443-Page-AMAD_IndustryHomePpal?industrySegment=1259068355773) We'd like to automate this as much as possible so we don't rely on an individual to have to import a new list into MailChimp every day to send our guests. Can we integrate Amadeus and MailChimp? If not, how can we import an excel list of guests that are checking in that day (see attached of an example) and automate sending that to our guests as much as possible?
Skills: Email Technical Support Amadeus Email Marketing mailchimp
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Company Description: -------------------- Badger Maps creates mapping software to make service and outside sales people more efficient in the field. We take the hassle out of these jobs, making it easy to optimize driving routes, create visit history with customers, and visualize and filter customers on a map by any attribute. We have a ton of incredibly enthusiastic customers who really love our software. We're a profitable and fast growing startup based in San Francisco that is looking to better support our customers when they have issues. That's where you come in! Job Overview: ------------- With fast growth comes more support tickets! We use ZenDesk for our support platform, and we need help to quickly triage and help out customers with their issues. Your job will be to quickly respond to new customer requests with friendly, helpful, and proactive support. We will take our time to train you on how our software works, all the little quirks, and also to read through a bunch of already completed tickets so you have a sense of how to respond in many different situations. We'll guide you through the whole process, and we'll be here to help whenever you have any questions. Our goal is to make you an incredible online support rep for us. Qualifications we are looking for: ---------------------------------- * Excellent written English * Flawless grammar and punctuation usage * Experience in a support role * Ability to follow guidelines for Badger Maps support (you will be supplied with clear examples and guidelines) * Fast and accurate typing skills * Ability to quickly learn and understand a new piece of software, along with all of its little quirks * Great troubleshooting ability, and to quickly understand the question a customer is trying to ask * Prior experience using ZenDesk is a big plus * Prior experience working for a SaaS (software as a service) company is a huge, HUGE plus * Ability to work full time * Positive and open to constructive criticism * Owns fully functioning computer with webcam and very stable internet connection * Good character (follows company policies, embodies our values, honest, team player, etc.) * Easy-going but works hard Application Requirements: ------------------------- * Complete UpWork profile * Cover letter specific to this job * Are available to work 40 hours per week Interview Plan: --------------- 1. Application Review 2. 20 minute English assessment test through Duolingo 3. Answer two example support questions using our walkthrough videos as a source of information 4. Final Interview 5. Job Offer We're a fun, easy-going company that likes to see people grow. Check us out on the web: Company Website: https://www.badgermapping.com Youtube: https://www.youtube.com/user/BadgerMapping
Skills: Email Technical Support Customer service Customer support Email Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
First you will have completed many successful email campaigns. You will have set up all aspects including content and managed through to high levels of conversions. Get to know and understand our business and work with us to develop detailed plans, strategies and content. Show us you understand the holistic approach we are looking for. In order to maintain a holistic approach, higher level involvement is required to have a successful lead nurturing program developing loyal clients. This means understanding all the connecting parts of our business from web site through to social media to competition. Connecting all the dots and having a consistent message and USP’s. The above is a basic requirement. Beyond that it will your experience from previous successes, creativity, skills and willingness to partner with us in this exciting growth opportunity COMPONENTS~ • Site navigation • Calls to Action • CRM Integration • Mobile Optimisation • Ramp Schedules • Delivery Mechanisms ~ Transactional E-Mail and Bulk E-Mail • Conversion metrics • Send recommendations/intervals~ days/ weeks by type of e-mail • Programme Management • Data Acquisition • Transaction mail • Bulk Mail • Best practices • Content ~Initial Copy for each contact type. Structure and schedule and automate • Number of Contact E-mails recommend • Lead Capture • Autoresponders • Templates ~ design and content • Automate as much as possible BUT not losing understanding of client needs • Tone of all our content will offer helpful and useful materials followed by clear calls to action We hope that you understand relationship and partnership that is win~win. Together we will build this house brick by brick. After initial discussions we require a detailed plan from ground zero through to completion and full integration with web site, social media and Zoho CRM. In the first instance write with your outline proposal and if we feel that there is a fit we will provide a more detailed document that will enable more detailed discussion. It will also be helpful if you can provide any indication up front based on your prior experience of the amount of time it would take to get a project like this up and running.
Skills: Email Technical Support Content Writing Email Deliverability Email Handling
Hourly - Entry Level ($) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
We are a website builder who works worldwide with users all around the world. We are looking for a support agent to give support to our clients through chat on-line. The agent must have fluent English. More languages are a big advantage. The service we provide is free yet the agent will need to guide the user and persuade him to upgrade his website to one of our premium plans. user have to be available to work 6 days a week. This is an On-going work.
Skills: Email Technical Support chat support Customer support Phone Support