Email Technical Support Jobs

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Fixed-Price - Intermediate ($$) - Est. Budget: $300 - Posted
Attention: The candidate must have proven records in working with NZ / AU countries. Highly desired inhabitant for those countries. 1. Strong customer support and selling skills (advanced verbal communication is a MUST). 2. NZ / AU accent is a most! It is for e-Commerce shop. Work volume is low. Daily volume 3-6 chat requests 3-6 calls 3-5 buyer emails / tickets: We sell technical products, buyers mostly will call for aftersale support. Work from Monday to Friday NZ business hours We offer bonuses if you are great in sales! Quote according to the work volume. NOT HOURLY PLEASE. Becuase hourly does not work for this project. The requirement is to be online on the computer, however chat, calls emails are taking 2-3 hours total daily, the rest hours is required to be online in front of the computer. We will shortlist only candidates who do also other customer support freelance jobs.
Skills: Email Technical Support chat support Customer service Customer support
Fixed-Price - Intermediate ($$) - Est. Budget: $400 - Posted
We are a car parts business and sell to customers worldwide. I need someone who can answer the customer emails and direct customers to the correct listings. And further create deals as my current staff already do through paypal for combination of products. We will provide all relevant catalogue and product data via excel catalogues that we have created and by data software. We are a growing business and need to support the emails that arrived with the continual growth, you should have knowledge of car parts, there is a lot to learn, the job isn't difficult but you need brilliant english so you can understand the technical terminology. It is not just search car parts, but also checking the postal tracking information for customers and chasing up lost parcels by setting up cases to the courier company etc. This is a permanent fixed position I am looking for 1 -3 employees max. thankyou
Skills: Email Technical Support Automotive Engineering Communications Email Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Join a team of highly talented individuals committed to offering the best quality services and products in the area of business cloud computing (SaaS). In this position you will work directly with clients and other Celigo personnel to answer questions, troubleshoot, provide issue resolution, and generally support Celigo products. Clients using cloud systems such as NetSuite, Salesforce.com, Google, Amazon, Magento, and more, from all over the world use Celigo's products. The ideal candidate for this position should be passionate about learning new technologies and products and providing excellent customer service. The ideal candidate enjoys working directly with customers and is willing to take initiative to improve processes and customer satisfaction. This position is an excellent starting point for almost any career in the high tech industry. Not only will you get to work in cutting edge technology, but as a member of a small team, you will be exposed to different facets of the business, and get to wear different hats. Since Celigo is a start-up, the opportunities for career growth are limitless. Currently, we are mainly looking for someone to perform the role of supporting our Salesforce Connector. In this position, you will: - gain exposure to many different business application areas, such as ERP, CRM, Ecommerce, Warehouse/Distribution. - gain exposure to many prominent software vendors, such as NetSuite, Salesforce.com, Magento, Yahoo!, Google, Amazon. - gain exposure to the many different ways software systems can be connected, such as web services, file transfers, edi, http. - learn about many new and emerging development platforms, such as SuiteBuilder, Force.com, Google Apps. Key Responsibilities: - Act as first-line support for Celigo's products and services by responding to and resolving (to the best of your ability) incoming support phone calls and cases logged via our support center. - Manage all communication between our client base and our services and/or engineering departments. - Work with cross-functional Celigo teams to resolve cases - Work with cross-functional Celigo teams to gather customer requirements for a new scope of work - Build out the necessary knowledge base needed to minimize engineering resources required for day-in-day-out problems and their solutions. - Enhance support processes and build out support team as company grows. Qualifications: - Must have at least 2years experience with any ERP System - NetSuite preferred - Must be based in the Philippines; Metro Manila area preferred. Working hours will be from 8AM-5PM PST mainly but must be flexible with changes in schedule. - Minimum of one year experience in a support oriented, client-facing role. - Must have experience working with external clients. - Must be tech savvy and understand technology well, and can speak credibly on it at a high-level. - Excellent analytical skills for solving business process and productivity issues. - Receives minimal direction toward daily goals and objectives. - Ability to handle a variety of different projects simultaneously, and capable of managing multiple deadlines. Ability to take direction and work independently. - Knowledge of, experience with, or interest in business applications such as CRM, ERP, Ecommerce, MRP as well as SaaS. - Expertise in Salesforce Administration and use At Celigo, we know that our company is only as good as our employees. You will get a chance to work closely with an incredibly dedicated group of people who are serious about putting great products and services into the marketplace. We continually search for candidates who share our beliefs and values. Common traits that we admire include: - Enjoy the start-up atmosphere, and flexible with shifting priorities. - Think big, and bring new ideas to the table, regardless of your rank or title. - Overriding ambition and proactive nature, combined with the ability to inspire others. - Be results driven -- always. Must be willing to do what it takes to make each project or task a success. - Quick learner. Must know when to listen, and when to take charge. - Obsessive about quality and customer satisfaction. To learn more about what we do, check out our website. www.celigo.com. If any of the above sounds interesting, we look forward to hearing from you!
Skills: Email Technical Support CRM Customer service Customer support
Fixed-Price - Expert ($$$) - Est. Budget: $500 - Posted
We require an expert email marketing person who will be responsible for managing and running the email marketing campaign for us in order to maximize revenue opportunities. We are a Design Company offering services like logo design/website design etc. We will be providing you data as well. Applicant must have relevant field experience with deep knowledge about Drip Marketing,CAN-SPAM and CASL in-order to avoid Spam ratio. We have Amazon SES services, Sendy & Mybizmailer accounts ready for marketing the applicant must have knowledge of using these tools. Any additional tool upon demand will also be provided. We are also willing to start ppc campaigns on adwords and facebook if suggested. This will be a monthly salary based project, our offering for first month is around $300-$500 which can be re-viewed after showing the performance. Only experienced and interest candidates please contact.
Skills: Email Technical Support Email Deliverability Email Etiquette Email Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for outstanding customer service representatives who will be part of our Inbound Customer Support team. This is for an office based job. Job responsibilities will be: * Call leads to qualify if it is a Property Manager or Property Owner. * Script will be "Hello, I saw your listing for [PROPERTY ADDRESS]. I was wondering if you are the owner or property manager?" * Working hours is 5 hours from 12MN-5AM. Qualifications: * Excellent communication skills. * Call center experience is an advantage. * Willing to start immediately. * Amenable to change. NOTE!!! * We need someone who's from Davao, Philippines. We need someone who can fully commit and start immediately and we mean right after the interview! Salary will be discussed upon hiring. Thank you.
Skills: Email Technical Support Customer service Email Handling English
Fixed-Price - Intermediate ($$) - Est. Budget: $100 - Posted
I need someone to help me develop and set up our email workflows and infusion soft. I have 27 emails three different email workflows at which is nine emails each that need to be set up in the if this then that style set up. You need to be excellent in communicating in English as well as explaining to my wife and I on what you did and how we can continue doing it this could be an ongoing gig depending on how well he goes.
Skills: Email Technical Support Communications Email Marketing
Fixed-Price - Intermediate ($$) - Est. Budget: $100 - Posted
We have a restaurant in Bangkok that is located in a hotel. What we'd like to do is send a welcome email to the hotel guests that check in that day with information about our restaurant. To be very clear, here is the expected flow: 1) Customer checking in that day 2) We send an email to customer in the morning of the day of check in Our restaurant is currently using MailChimp. The hotel is using Amadeus software (http://www.amadeus.com/web/amadeus/en_1A-corporate/Hotels/1319578304443-Page-AMAD_IndustryHomePpal?industrySegment=1259068355773) We'd like to automate this as much as possible so we don't rely on an individual to have to import a new list into MailChimp every day to send our guests. Can we integrate Amadeus and MailChimp? If not, how can we import an excel list of guests that are checking in that day (see attached of an example) and automate sending that to our guests as much as possible?
Skills: Email Technical Support Amadeus Email Marketing mailchimp