Email Technical Support Jobs

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Fixed-Price - Expert ($$$) - Est. Budget: $300 - Posted
We would like the deployment and regular technical support for the below setup: 1. Cloud Linux setup with CageFS, Caching, Hardening and Security configs. 2. Setup of Cpanel, WHM, WHMCS, Roundcube, Postfix, SpamAssasin, Exim/Dovecot on this Cloud Linux. Configure WHMCS billing with paypal/bitcoin integration. Configure the WHMCS addon to run our packages, Also set the WHMCS licensing add on to enable us create offline license keys for retail use. 3. Configuration of Virtualizor VPS system with integration on WHMCS for integrated billing and VPS management. 4. Integrate the API with WHMCS to support search, transfer, purchace and management of Domains, Purchase and setup of SSL Certificates using our namecheap account. 5. Integration of Trendy Tools Website designing tools with integration with WHMCS billing and management system for our hosting users. 6. Configuration of WHMCS Ready Wordpress site to present the front face of our hosting setup. Check for user signup, Product purchase/billing, client support etc. on the same. 7. Integrate the Comet Chat application on the Website and Webmail for our clients. Complete the entire setup above with our branding and logo setup. Complete the above with our SSL certificates. We will provide the VM ware instance and you will be expected to deliver the above on the same. We also want a PAAS system on the above but we are unsure which will be the best addon for the same. We will open to your suggestions on this. Post Go live, We will expect you to provide technical support to resolve any technical queries and issues being raised by our clients.
Skills: Email Technical Support CPanel Dovecot Exim
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Our software startup, Made Symple, is looking to hire a programmer who can assist us with web edits and support ticket management. Our business has 3 parts: 1. Website design, development, and marketing for clients 2. Ticketing and reservation platform for events 3. Data visualization SaaS products To start, you would be working for projects under #1, however, the position has a lot of room to grow with the company into the other areas. The job will start as part time but quickly transition to full-time​ for the right person. For this reason we are looking for someone who wants to grow with us and is always learning and improving their skills. Required Skills: MEAN/LAMP stack Highly Organized (managing repos on github/bitbucket) Project Management (Jira, Trello) English Fluency (written) Wordpress customization
Skills: Email Technical Support Atlassian JIRA Node.js Project management
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are located near San Francisco, and provide remote, telephone and on-site technical support to residential and business clients who have 10 or fewer computers, typically. Some of the most common remote services we provide are email setup & virus & malware removal; printer setup & troubleshooting; Help with Microsoft Office applications; Help with other common applications like iTunes, Quicken, Firefox; help with network connectivity; advice on repair vs replace; new computer specification, etc. Our clients are high-income and require a high skill level, perfect communication skills, empathy, and technical advice. We charge by the hour, and some clients have prepaid service agreements. It’s very important to gain the client’s trust, identify and resolve their issue as quickly and painlessly as possible. Most of the service calls involve using our remote-control software to remote into the client’s computer and provide the service. Other calls will be for telephone advice, or to answer questions. You will also fill-in for the Office Manager during breaks and vacations by answering the phone, setting up remote and on-site appointments, answering questions from prospective and existing clients.   The candidate will act as an in-house technical support expert and will be responsible for providing support to end users on a variety of technical issues. Tasks & Responsibilities • Provides Tier 1 & 2 support to end users. • Responds to client telephone calls, emails and personnel requests for technical support. • Documents and monitors the problem to ensure a timely resolution. • Identifies, researches and resolves technical problems, such as printing issues, malware/viruses, network connectivity issues, email problems, Microsoft Office issues. • Troubleshoots, configures and installs residential & very small business computer systems and peripherals. • Provides proactive and reactive monitoring and support of client computers, Microsoft servers, and other devices. • Communicates with clients to provide status, feedback, or general information regarding their request or inquiry for service. • Conducts client satisfaction call backs via phone and/or email and record results in the incident tracking system. • Recommends systems modifications and upgrades to reduce user problems. • Escalates issues that are not able to be resolved remotely to managers for resolution. • Develops knowledge and technical skills on a continuous basis to stay abreast of current trends and developments in information technology. Skills & Qualities • Advanced knowledge of PC components, Networking hardware such as routers, switches, access points. • Basic to intermediate knowledge of Mac computers, or willingness to learn. • Intermediate knowledge of Microsoft based server operating systems & networking protocols. • Exposure to voice and data telecommunications systems and remote access technologies for support and office connectivity. • Advanced experience with Microsoft Desktop operating systems and Office Automation tools (Office 2007-2016 Professional [Outlook, Word, Excel, PowerPoint,], Internet Explorer, etc.) • Ability to set up and operate a variety of computer equipment. • Ability to work efficiently, in an organized manner and with attention to detail. • Ability to communicate effectively regarding technical matters, both verbally and in writing. • Ability to interact with staff at all levels and to work under minimum supervision. • Excellent organizational, interpersonal, and communication skills. • Ability to multitask and work in a team setting. Commitment • The position requires a steady commitment to 40 hours per week. • We require that you make this your full-time, highest-priority commitment. We need you to be 100% present and available to do whatever it takes to get the job done well. • This is a full-time position, Monday to Friday from 09:00am to 06:00pm Pacific Daylight Saving time (PDT). Requirements • College graduate. Technical or Associate’s degree or equivalent in education and experience required. • At least 3-5 years solid, relevant work experience • Worked/interfaced directly with North American clients • Work from home if/when required in a comfortable and QUIET ENVIRONMENT; a qualified home computer system and RELIABLE high speed internet connection (DSL or cable/broadband) • Excellent verbal and written English communication skills
Skills: Email Technical Support Customer service Customer support Email Handling
Fixed-Price - Entry Level ($) - Est. Budget: $5 - Posted
Customer Service Representative / $3/hr - Pay $3/hr -Available full time and weekends -Availability should be open from 9pm MNL up to Noon the next day - Minimum 2 years call center experience on inbound campaign Job Role: Take upwards of 30 inbound calls, filter if the customer is infront of their computer or not, and transfer the caller to a Level 2 technician for diagnoses
Skills: Email Technical Support Antispam and Antivirus Computer Repair Computer Skills
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are look for a virtual assisstant that has the skill set to learn fast and pay attention to detail. You must know how to use CRM, Microsoft Office, Email, Google Docs and be able to text message during the day with our senior consultants. You must keep organized and meet task deadlines on time. You also must be able to call existing clients and update them on scheduling and new apts.
Skills: Email Technical Support Email Etiquette Microsoft Office Virtual Assistant
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Hi there, we are looking for a reliable German Customer Support Assistant, who will take care of our customers' feedback and complaints. It is based on our various German products (mainly eBooks). Simple job, only eMail. A few hours a week. The working hours are flexible, but you are expected to answer our customers emails within 24 hours. We pay 8$ per hour and expect professionality and reliability. We are looking for a long-term business relationship if you do your job well. Thanks!
Skills: Email Technical Support chat support Customer service Customer support
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
Marketing Agency seeks a developer or all around techie with Mailgun experience to set up a new Mailgun account, manage the platform and all email campaigns. You must not only be very familiar with Mailgun, but you should also be very tech savvy. If you're a web developer - great! If not, that's ok too, just please only submit a proposal if you've worked with this platform before. Ideally, you'll also be able to set up a system for reporting/tracking email opens, click, and other various stats. Position to start right away. Thanks for your interest!
Skills: Email Technical Support Automation Marketing Automation Website Analytics