Email Technical Support Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Hello, I need someone to answer customer service emails for my online store. The job requires between 30-60 minutes everyday. Ideally, you would reply to emails twice a day: once in the morning, once in the evening. Most of the emails we receive fall into one of the following categories: order information, return request, warranty request, technical support, or product information. Most common inquiries have pre-written answers. You will be provided with a document containing answer to most common inquiries, and you'll also have access to the necessary order information to answer most emails. Any email you cannot answer, you will need to forward to another person, as instructed. We use OsTicket (similar to ZenDesk) as our customer service software. If you are familiar with the OsTicket interface, it is a plus. We use Shopify as our shopping cart software. If you are familiar with the Shopify interface, it is a plus. We sell wristwatches in our online store. If you are familiar with watches, watch parts, and watch terminology, it is a plus. The usual number of emails we receive everyday is between 10 and 20. It should be easy to answer these emails within 1 hour. However, we sometime have more busy period of up to 2-4 weeks where the number of daily emails can reach up to 50 (for example, during Christmas shopping season, or when we release a new product). Ideally, you would be able to adapt and put in more hours if/when necessary. You must be completely fluent in written English. Feel free to message me with any question!
Skills: Email Technical Support Customer service Customer support Email Handling
Fixed-Price - Intermediate ($$) - Est. Budget: $400 - Posted
We are a car parts business and sell to customers worldwide. I need someone who can answer the customer emails and direct customers to the correct listings. And further create deals as my current staff already do through paypal for combination of products. We will provide all relevant catalogue and product data via excel catalogues that we have created and by data software. We are a growing business and need to support the emails that arrived with the continual growth, you should have knowledge of car parts, there is a lot to learn, the job isn't difficult but you need brilliant english so you can understand the technical terminology. It is not just search car parts, but also checking the postal tracking information for customers and chasing up lost parcels by setting up cases to the courier company etc. This is a permanent fixed position I am looking for 1 -3 employees max. thankyou
Skills: Email Technical Support Automotive Engineering Communications Email Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Join a team of highly talented individuals committed to offering the best quality services and products in the area of business cloud computing (SaaS). In this position you will work directly with clients and other Celigo personnel to answer questions, troubleshoot, provide issue resolution, and generally support Celigo products. Clients using cloud systems such as NetSuite, Salesforce.com, Google, Amazon, Magento, and more, from all over the world use Celigo's products. The ideal candidate for this position should be passionate about learning new technologies and products and providing excellent customer service. The ideal candidate enjoys working directly with customers and is willing to take initiative to improve processes and customer satisfaction. This position is an excellent starting point for almost any career in the high tech industry. Not only will you get to work in cutting edge technology, but as a member of a small team, you will be exposed to different facets of the business, and get to wear different hats. Since Celigo is a start-up, the opportunities for career growth are limitless. Currently, we are mainly looking for someone to perform the role of supporting our Salesforce Connector. In this position, you will: - gain exposure to many different business application areas, such as ERP, CRM, Ecommerce, Warehouse/Distribution. - gain exposure to many prominent software vendors, such as NetSuite, Salesforce.com, Magento, Yahoo!, Google, Amazon. - gain exposure to the many different ways software systems can be connected, such as web services, file transfers, edi, http. - learn about many new and emerging development platforms, such as SuiteBuilder, Force.com, Google Apps. Key Responsibilities: - Act as first-line support for Celigo's products and services by responding to and resolving (to the best of your ability) incoming support phone calls and cases logged via our support center. - Manage all communication between our client base and our services and/or engineering departments. - Work with cross-functional Celigo teams to resolve cases - Work with cross-functional Celigo teams to gather customer requirements for a new scope of work - Build out the necessary knowledge base needed to minimize engineering resources required for day-in-day-out problems and their solutions. - Enhance support processes and build out support team as company grows. Qualifications: - Must have at least 2years experience with any ERP System - NetSuite preferred - Must be based in the Philippines; Metro Manila area preferred. Working hours will be from 8AM-5PM PST mainly but must be flexible with changes in schedule. - Minimum of one year experience in a support oriented, client-facing role. - Must have experience working with external clients. - Must be tech savvy and understand technology well, and can speak credibly on it at a high-level. - Excellent analytical skills for solving business process and productivity issues. - Receives minimal direction toward daily goals and objectives. - Ability to handle a variety of different projects simultaneously, and capable of managing multiple deadlines. Ability to take direction and work independently. - Knowledge of, experience with, or interest in business applications such as CRM, ERP, Ecommerce, MRP as well as SaaS. - Expertise in Salesforce Administration and use At Celigo, we know that our company is only as good as our employees. You will get a chance to work closely with an incredibly dedicated group of people who are serious about putting great products and services into the marketplace. We continually search for candidates who share our beliefs and values. Common traits that we admire include: - Enjoy the start-up atmosphere, and flexible with shifting priorities. - Think big, and bring new ideas to the table, regardless of your rank or title. - Overriding ambition and proactive nature, combined with the ability to inspire others. - Be results driven -- always. Must be willing to do what it takes to make each project or task a success. - Quick learner. Must know when to listen, and when to take charge. - Obsessive about quality and customer satisfaction. To learn more about what we do, check out our website. www.celigo.com. If any of the above sounds interesting, we look forward to hearing from you!
Skills: Email Technical Support CRM Customer service Customer support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for outstanding customer service representatives who will be part of our Inbound Customer Support team. This is for an office based job. Job responsibilities will be: * Call leads to qualify if it is a Property Manager or Property Owner. * Script will be "Hello, I saw your listing for [PROPERTY ADDRESS]. I was wondering if you are the owner or property manager?" * Working hours is 5 hours from 12MN-5AM. Qualifications: * Excellent communication skills. * Call center experience is an advantage. * Willing to start immediately. * Amenable to change. NOTE!!! * We need someone who's from Davao, Philippines. We need someone who can fully commit and start immediately and we mean right after the interview! Salary will be discussed upon hiring. Thank you.
Skills: Email Technical Support Customer service Email Handling English
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Company Description: -------------------- Badger Maps creates mapping software to make service and outside sales people more efficient in the field. We take the hassle out of these jobs, making it easy to optimize driving routes, create visit history with customers, and visualize and filter customers on a map by any attribute. We have a ton of incredibly enthusiastic customers who really love our software. We're a profitable and fast growing startup based in San Francisco that is looking to better support our customers when they have issues. That's where you come in! Job Overview: ------------- With fast growth comes more support tickets! We use ZenDesk for our support platform, and we need help to quickly triage and help out customers with their issues. Your job will be to quickly respond to new customer requests with friendly, helpful, and proactive support. We will take our time to train you on how our software works, all the little quirks, and also to read through a bunch of already completed tickets so you have a sense of how to respond in many different situations. We'll guide you through the whole process, and we'll be here to help whenever you have any questions. Our goal is to make you an incredible online support rep for us. Qualifications we are looking for: ---------------------------------- * Excellent written English * Flawless grammar and punctuation usage * Experience in a support role * Ability to follow guidelines for Badger Maps support (you will be supplied with clear examples and guidelines) * Fast and accurate typing skills * Ability to quickly learn and understand a new piece of software, along with all of its little quirks * Great troubleshooting ability, and to quickly understand the question a customer is trying to ask * Prior experience using ZenDesk is a big plus * Prior experience working for a SaaS (software as a service) company is a huge, HUGE plus * Ability to work full time * Positive and open to constructive criticism * Owns fully functioning computer with webcam and very stable internet connection * Good character (follows company policies, embodies our values, honest, team player, etc.) * Easy-going but works hard Application Requirements: ------------------------- * Complete UpWork profile * Cover letter specific to this job * Are available to work 40 hours per week Interview Plan: --------------- 1. Application Review 2. 20 minute English assessment test through Duolingo 3. Answer two example support questions using our walkthrough videos as a source of information 4. Final Interview 5. Job Offer We're a fun, easy-going company that likes to see people grow. Check us out on the web: Company Website: https://www.badgermapping.com Youtube: https://www.youtube.com/user/BadgerMapping
Skills: Email Technical Support Customer service Customer support Email Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
looking for qualified individuals to work as part of a team in an exciting, fast-paced environment. Support Agents are expected to provide superior customer service at all times. After completing the training program agents will have the option to work remotely. Responsibilities include:  Troubleshooting with end-users to resolve connectivity issues.  Provide excellent customer service to all callers.  Documenting all troubleshooting completed within the ticketing system.  Recognize and escalate larger network problems. Requirements:  Excellent customer service skills  Strong verbal and written communication skills  Customer oriented team player  Solid understanding of wired and wireless networking concepts  Proficiently with: DHCP, TCP/IP, SNMP, VPN, LAN/WAN  Experience in troubleshooting Windows XP, Vista, 7 and 8 networking issues  Ability to explain technical concepts to non-technical individuals.  Flexibility in scheduling a must; evenings and weekends required. Preferred:  Experience with MAC OSX, iPod, iPhone, iPad  Experience with Android, Linux, Blackberry  Industry Experience & Certifications Details & Compensation:  Position is classified as part time (up to 29 hours per week)  Starting pay: $7.50/hr  Remote agents must have broadband connection at home (MTS does not compensate for or provide a broadband connection)  Remote agents must have a quiet area to work  Opportunities exist for exceptional agents to move up  Daytime and overnight availability a plus
Skills: Email Technical Support Computer Repair Live Chat Operator
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Here are a list of core skills required for the job. Soft skills · The candidate must be very good at customer service and have strong communication skills. · The ability to explain technical issues to users of all skill levels from advanced to very basic is big asset Technical skills. I don’t expect them to know all of this, we will provide training as explained above but this is a good list of common day to day tasks they will handle. · Imaging desktops and laptops · Physical setup and moves of hardware · Only Apply if you live in COSTA RICA !!!!
Skills: Email Technical Support chat support Customer support Desktop Support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Here are a list of core skills required for the job. Soft skills · The candidate must be very good at customer service and have strong communication skills. · The ability to explain technical issues to users of all skill levels from advanced to very basic is big asset Technical skills. I don’t expect them to know all of this, we will provide training as explained above but this is a good list of common day to day tasks they will handle. · Imaging desktops and laptops using SCCM · Physical setup and moves of hardware · RSA – assigning and troubleshooting issues with RSA soft tokens
Skills: Email Technical Support chat support Customer support Desktop Support