Email Technical Support Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are a US-based ISP provider and planning to expand our network. In line with this, we are looking for administrative support from the Philippines. Our Tech/HelpDesk Support will handle day-to-day tasks as follows: - Answer all ring central calls, texts and troubleshoot for customer - Handle all tower coverages - Create and enter field schedule into google calendar - Follow up with scheduled installations to confirm - Assist Field Technicians remotely - Update AP's in billing system - Send video links to customers for troubleshooting - Online research of other ISP's - Searching for interesting articles to forward to our social media manager - Implementing customer follow up program (survey, calls, etc.) - Assist on creating new videos to assist in troubleshooting - Entering customer information into CSR - Assisting with whitepapers for training and onboarding - Recording video with ScreenCast during training - Other tasks as assigned related to the job We will be having 2 shifts per day and we are keen to maintain a long term working relationship with the most qualified candidates. Paid training and trial period will be given. Please start your salutation with, “Hi XL Broadband” so we'll know you read the entire job specification. Apply now!
Skills: Email Technical Support CRM Phone Support
Hourly - Intermediate ($$) - Est. Time: Less than 1 month, 10-30 hrs/week - Posted
We’re looking for somebody who knows SendGrid from a strategic, setup and implementation standpoint for our latest development project. The person we seek will be able to consult with us to help us better set our strategy for using SendGrid in conjunction with a web/mobile platform we have recently launched and for marketing purposes. You will need to be familiar with SendGrid for transactional and marketing, so you can efficiently and effectively set it up to follow our strategy, perhaps setting it up in phases. You will need to know how to use SendGrid with external databases, such as our platform. You will initially monitor the results to ensure that it is working properly. We don’t need you to code the html, but we do need you to know what the developers need to do to design and code the emails and templates, so you can give tips and suggestions during set-up and implementation. If you show you have the stuff early and continuously, we’ll likely need you for additional projects to be named later. Additional: • The consulting will be done on an hourly basis. The follow-on setup will likely be done as a fixed fee project. By then you should have full specs to price it fairly, because you’ll have been involved in creating the spec for the fixed phase. • You need to speak English fluently, and accent cannot be an impediment to your communicating with us. • We expect you to be completely familiar with SendGrid and proficient with email sending strategies. If you’re not exceptional in both, please DON’T bid this project. This project is a work-for-hire according to USA and Commonwealth of Pennsylvania law. You will be asked to sign a non-disclosure document.
Skills: Email Technical Support Email Deliverability Email Handling Email Marketing
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
You will be required to learn in fine detail our online event ticketing software and act as a primary contact for clients. The job includes: Setting up new accounts on our CMS. Setting up new events. Support on the online ticketing system. Submitting bugs to tech department Lead generation ( internet researching ) Support Systems you will be using: - Zendesk - Intercom - Live chat Required: Attention to detail; Impeccable written communication skills; Proficient with computers and technology. Additional: ( Not necessary ) Perfect Australian / American phone voice. Spanish Speaking If you are asked for an interview, you will be asked to complete a 15 minute task to prove your competence with technology. Successful applicants should bid from $4 - 6USD and not have a second job as they will be requested to work full time. When applying please include the word "extra" at the beginning of your application so that I know you have read this job listing.
Skills: Email Technical Support Administrative Support Customer service Customer support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Here are a list of core skills required for the job. Soft skills · The candidate must be very good at customer service and have strong communication skills. · The ability to explain technical issues to users of all skill levels from advanced to very basic is big asset Technical skills. I don’t expect them to know all of this, we will provide training as explained above but this is a good list of common day to day tasks they will handle. · Imaging desktops and laptops using SCCM · Physical setup and moves of hardware · RSA – assigning and troubleshooting issues with RSA soft tokens · Hardware asset management – attaching client asset tags to any new hardware they receive and keeping an updates spreadsheet of what asset is assigned to what user and in what office location. · Enrolling a user’s personal phone with airwatch – our 3rd party service that delivers firm email to mobile devices · Troubleshooting issues with our remote access services : VMWare Horizon View, VPN and Citrix · Familiarity with both Android and Apple devices · Windows 7 · Office 2010 · Troubleshooting issues with Cisco IP phones (they will not need to know how to program them, only troubleshooting issues) · The ability to work with our network services teams to troubleshoot network related issues. · AV – setting up a conference room for a video conference and sound check
Skills: Email Technical Support chat support Customer support Desktop Support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking to add one Full-Time (Long-Term) staff to our team. This person will preferably be from the Philippines and Fast internet is very important. Below are the job duties: Answer customer service emails Data entry Fluent in written and conversational english 5 years work experience working with american customers or american company. Full time position 30-40 hours per week and long term position. Internet speed over 4 Megabytes per second (backup internet preferred) Looking for contractor working from home, not agency. Ability to type a minimum of 25 words per minute. Required working hours are at night (Midnight - 8am Philippines time zone)
Skills: Email Technical Support Customer service Email Handling Zendesk
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
I am looking for an assistant to assist with the following: 1. Answer customer emails 2. Data entry 3. Customer phone calls 4. Sales 5. Research 6. Chat Support 7. Excel work 8. Miscellaneous Tasks 9. Other Job functions TBD MUST BE AVAILABLE DURING UNITED STATES BUSINESS HOURS OF 9AM TO 6PM PACIFIC TIME. Skills required: English Proper Grammar Fast Typer Understandable accent Technologically savvy Communication skills Sales Excel This is a full-time and ongoing job. You must be available to work Monday - Friday 9AM to 6PM PST. You may not work with other clients during our business hours. A location is available in Eastwood, Philippines if you would like to go to an office to work. We ideally prefer someone that is able to work out of our offices there, but this is not a requirement. If you are able to work there, please let us know in your application.
Skills: Email Technical Support Administrative Support chat support Customer service
Fixed-Price - Expert ($$$) - Est. Budget: $5 - Posted
Here's the tasks we need help with: 1. Virus Cleaning (We seem to have an issue with one of our accounts that sends emails) 2. Install Free Security Cpanel Software 3. Figure out why one of my SSL's is not working 4. Secure Server (What are your recommendation?) I would at least like to disable mail send on all the accounts that won't be emailing and get reports when there is mass mailing going on. 5. Change Ips on two accounts that need to send business emails 6. Make sure my accounts are removed from blacklist due to spam and/or dns issues or server set up issues Please bid for all. Please don't do any work till we agree on the cost. I have no clue on the budget so I put a small number that is way to low of course.
Skills: Email Technical Support CentOS CPanel Email Deliverability
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Hello! We are looking for a TRUSTWORTHY, SECURE company we can leverage to provide remote virtual assistance to healthcare providers (and possibly their patients) via a platform that we are developing. Knowledge of Google Apps for Business is important, as the most important tasks will involve receiving messages on behalf of the practice staff and setting up directories for the providers which can then be shared with others (specifics will be shared with appropriate candidates). It's not very hard work, but accuracy is PARAMOUNT, as well as proficiency with typed English (spoken English facility would be a huge plus, as well as familiarity with other languages). We expect a variable (but generally low) workload in the beginning stages that we expect to grow substantially over time, so we'd like a cost-efficient pricing regime (preferably per task) that can be billed out. If the price and fit is right, we can see scaling the right partner with what we are building as our sole service provider for many things (we have a very large entity that we'd love to introduce you to, in fact). We need prompt responsiveness to our questions via messaging/online chat/phone/videoconference, but we expect that to not be a critical issue very often. Overwhelmingly, this is a back-office support role in a HIPAA compliant environment that needs to be scalable and priced appropriately for low initial demand with expectation for massive growth in the next 3-6 months. Our goal is to get to flat rate pricing per hour. If you can help us automate, let's discuss that as well. We are looking forward to hearing from you with great interest!
Skills: Email Technical Support Administrative Support Calendar Management chat support
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
1st Level Help desk technician to respond to support request via email, telephone or in house trouble ticketing system. All work done via remote access via logmein or RDP. Log responses in helpdesk application. Update client information in helpdesk application. Escalate calls as necessary to Level2 helpdesk. Perform windows updates on desktop and servers during scheduled maintenance windows.
Skills: Email Technical Support Helpdesk MS Office 365 Phone Support