We want to have Agent CallbackLogin Option (Not CallBack Extension). Is there any possiblity to implement that feature and how much it will cost for customization and time frame.
(Basically What I need is:
1. Agent picks up the phone, dials 200 and listens to the agent message.
2. Enters the agent number,# and listens to a message asking about the
extension (which doesn't happen in the above scenario).
3. After entering the extension,# it gets "permanently" logged in on that
extension even after he hangs up.
4. He stays logged in until he logs off by doing the same procedure as
above only without entering any extension number (agent number,#,#).
I want to use elastix call center because of agent reporting and all
Thanks and regards,