Attached is the map process for our Maintenance Services to have an idea of what we need to do and how we will serve our customer linked with our operation (dispatcher).
Taxiadmin, Careem & fixy apps have almost what we are looking for, however it would be good if you can customize it to serve our maintenance services where call center rep. can do the following:
- Schedule/Reschedule/Modify/Cancel maintenance services order & appointment for Now or Later.
- Locate customer house/building using Google maps feature to be sent with maintenance order for technician and add it to our customers records.
- Pick the nearest technician using Google maps (GPS) based on technician availability.
Customer interface description:
Customer can use mobile app to request a maintenance service and fill a form if it's new customer and be able to specify the services that he/she wants from the maintenance order form, then choose the nearest technician from the map using Google maps, finally...