•Designs, builds and implements infrastructure systems. Follows established procedures to build and install hardware and software solutions
•Provides feedback on procedures. Researches and evaluates new technologies as assigned by senior team members. Assists with establishing criteria for evaluating solutions
•Implements existing IT infrastructure processes and provides feedback on new processes as required. Follows documented procedures to meet compliance and security requirements
•Supports operational activities such as level three system support, root cause analysis, systems validation, performance tuning and capacity management. Works with Operations staff to improve monitoring and alerting activities.
•Mentors and provides guidance to members of other infrastructure teams. Documents procedures, demonstrates support tools and provides ad-hoc training
•Providing technical solutions to a wide range of difficult problems. Solutions are imaginative and thorough....