Are you motivated, hardworking, and looking for work in the HR area?
If you are, then DWH wants you!
We are looking for Russian Speaking HR
Specifically Quick Learners, Customer Focused, able to work independently, and have the bandwidth to support hundreds of end users.
Some of the tools you will use include:
Remedy Ticketing system
This will be a HR environment for multiple end clients so candidates must have a diverse skill set.
High School Diploma
Able to communicate effectively to the problem Statement.
Troubleshooting skills-Need to know what questions to ask to get to the root of the problem quickly
Windows/Outlook software support
Remedy ticketing system preferred, but other ticketing systems will be considered
Flexibility since the processes may change on a day-to-day basis depending on the client they are working with and what the client’s needs are
Able to take direction
Good attendance (there is a point system)
Ability to thrive in an up-tempo high stress environment.
Provides technical support to users for basic computer related technical problems.
Enters tickets into the call tracking tool; ensures information is accurate, prioritized and assigned to a queue.
Answers help desk telephones and responds to basic customer inquiries to ensure customer needs are met.
Assists customers in resolving basic technical problems by providing scripted guidance regarding software and hardware problems.
Resolves and/or refers more complex technical problems through a defined escalation process.
Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.
Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.
Experience with solving computer related problems.
Experience with company products, operation systems and escalation policy.
Good communication, interpersonal and organizational skills.
If you feel that you fit the above description, then please APPLY TODAY!
**Include your most up to date resume with the application**
Russian Speaking Tier I HR