Need on-demand IT hardware/software support-<24 hours turnaround time to remote into someone's computer/solve an assigned task. Random IT issues come up throughout the day, and someone for my 7 workers to contact for these issues would be a huge time saver for me. Examples of common issues: Citrix Sharefile syncing issues, registry error on Windows 8, Upgrading one computer to Windows 10, troubleshooting why someone's default file application isn't Adobe, figuring out random errors we get from cloud and/or desktop programs such as QuickBooks or QuickBooks Online.
Position requires the highest level of professionalism and ethical consideration for my industry. Appropriate contracts will need to be signed and a background check. Provider MUST be located in the US, and certifications are a plus along with references (if elance doesn't offer extraordinary recommendations). Background in the legal or accounting industry is a huge plus! Please note specific experience with Quickbooks, Sharefile, or Microsoft programs that may be helpful. Thanks!