Itil Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We are a growing IT service provider/MSP and are looking to add the expertise of an N-able RMM expert. After working with Labtech, Continuum and testing several others we have settled on N-able and while we are already seeing good results would like to leverage the experience of a seasoned pro to take it to the next level. Specifically we want to better take advantage of the automation/scripting abilities, integrate monitoring of some of our network gear and more. Our objective for a great candidate is one who knows N-able ncentral in and out and has deep scripting/powershell/automation experience. We're open to those don't want another full time gig, and those that do. Initial work will be very flexible opportunities for everyone to see if we are a fit and evaluate your skill level. What is critical is that we can trust you and that not even so much know everything, but can figure it out and 100% already up to speed with automation including scripting, powershell, and others. Even those with other RMM experience and full bevy of automation experience could be of good help. In your response, tell us what you have been able to do with automation and RMM tools. We don't need a ton of projects, just those you were most proud of and could replicate easily. We are a mostly Microsoft shop with lots of Office 365 seats and serve primarily the SMB market. The best candidates will speak fluent English, love what they do and be very easy to get a hold of.
Skills: ITIL Automation Helpdesk IT Service Management
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We are looking for an IT technician who has worked with Continuum IT support portal. Your role will be to make sure that Continuum is working for our customers and that they are satisfied with the level of IT support we are offering. You will be responsible for gathering information about a new client IT site and inputting to the Continuum portal and you will be required to fill the gap between customer and Helpdesk. If a customer has a problem and Helpdesk need more information or a solution, you will be the one to make this happen. You MUST have used Continuum previously in an MSP IT management role.
Skills: ITIL Helpdesk IT Management IT Service Management
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
You should be familiar with small service desk environments and I would expect some knowledge of ITIL or similar service desk management methodology. You should work to reduce request incidents. ... Skills Checklist Soft Skills: MUST – very good British (style) English Used to working with small businesses in an IT support environment Technical Knowledge: MCP ITIL Foundation Availability 3+ hrs week (spread over week!)
Skills: ITIL Customer service Customer support Service Level Management
Hourly - Entry Level ($) - Est. Time: Less than 1 week, Less than 10 hrs/week - Posted
Hi, We are looking for a IT Support in Zaragoza Spain for a 2 - 3 hours task depending on earliest availability of the candidate next week It will be generous of you if you could recommend someone from your list and circle Regards
Skills: ITIL Desktop Support
Fixed Price Budget - Expert ($$$) - $500 to $1,000 - Posted
Looking for an experienced business analyst who has 5-10 years of experience in IT industry and can do requirement gathering and analysis fr out upcoming property portal like magicbricks.com and housing.com. We have time of 3 weeks to complete it and would give good compensation and support required to complete the work on time.
Skills: ITIL Business Analysis Requirements analysis
Fixed-Price - Expert ($$$) - Est. Budget: $200 - Posted
We are collecting information on different IT / security / SaaS products and would like to include input from first-hand users. You will be given a template to work off of, but we are looking for more than just filling out a survey. You must be able to write a concise and coherent ~1000 word article about a product. We are looking for reviews of these or related products: - Loggly - Service Now - Splunk - Sumologic - Datadog - NewRelic - Cloudwatch - Nagios - App Dynamics - Dynatrace - Tanium - Carbon Black These are some of the questions you must be able to answer and write about in your article. - What are the stated goals of this product? Primary and secondary? - How well can the product do what it’s supposed to do and how comprehensive is the functionality and feature set? - How easy is the product to use out-of-the-box? - How easy is it to gain proficiency with the product? - How often is the product is being released/updated per quarter/year? - How is the product priced in comparison with competing solutions. What type of support comes with the purchase, how much is premium support, and what does it entail? - What type of 3rd party integrations are available, out-of-the-box? You must be a STRONG writer with no grammatical errors and some style. The goal is for you to write a review that people would like to read. This isn't a technical how-to, but there should be some high-level insights into how the product works and how users and businesses can benefit from features and integrations. You must be able to prove that you are familiar with the product.
Skills: ITIL Application Lifecycle Management Application Programming Data Center Operations