We are looking for a Technical Support representative with experience in Linux Systems, WHMCS, cPanel/WHM and Virtualizor. We currently have about 15-20 active tickets a month.
We are looking for Freelancers Availability for 24x7 Coverage. Please let us know your availability in your cover letter. NOTE: Your availability is important to us do not send us a time where your not available working on other projects. As you will only earn hourly rate from us as you are working! Meaning Support Tickets. If we have no tickets in your queue and arn't actively working on anything pertaining to Boxne Network Solutions, we require you do not submit time worked. Time Worked is time worked on Support Tickets / Service Requests.
You will be provided with a Boxne Netowk Solutions email address. You are only asked to work for us when you get an email of a new support ticket has been created.
*You will only work when a email of a new ticket is created
*You will be paid for the amount of hours worked to resolve the issue
*Your hours will depend on the amount of tickets + bonus if resolved promptly.
*You will be asked to respond to this ticket within 8 hours of ticket creation.
*We are looking for talented individuals willing to work at a low hourly cost. Bonuses/Raises will be available as we expand
Respond to a service outage within 10 minutes (Text message will be sent to your phone)
Understand Virtualizor, cPanel and WHM, Linux, Windows and WHMCS.
*Have had prior experience with other hosting providers.
*Be on Standby working on other projects for atleast 8 hours a day. (You will be asked to stay in a live chat session, during this time.)
*Must be fluent in English.
*We may ask you to provide Toll-free phone support as well. (Undecided at this time.)
Ability to work with a team is necessary!
Must be fluent in English*
Must be able to complete job within 10 minutes if a Administrator requests the task to be completed.
**YOU ARE RESPONSIBLE TO LOG YOUR OWN HOURS!