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Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Hi, We are looking for a Technical Support representative with experience in Linux Systems, WHMCS, cPanel/WHM and Virtualizor. We currently have about 15-20 active tickets a month. You will be provided with a Boxne Netowk Solutions email address. You are only asked to work for us when you get an email of a new support ticket has been created. *You will only work when a email of a new ticket is created *You will be paid for the amount of hours worked to resolve the issue *Your hours will depend on the amount of tickets + bonus if resolved promptly. *You will be asked to respond to this ticket within 8 hours of ticket creation. *We are looking for talented individuals willing to work at a low hourly cost. Bonuses/Raises will be available as we expand *YOU MUST* Respond to a service outage within 10 minutes (Text message will be sent to your phone) Understand Virtualizor, cPanel and WHM, Linux, Windows and WHMCS. *Have had prior experience with other hosting providers. *Be on Standby working on other projects for atleast 8 hours a day. (You will be asked to stay in a live chat session, during this time.) *Must be fluent in English. *We may ask you to provide Toll-free phone support as well. (Undecided at this time.) Ability to work with a team is necessary! Must be fluent in English* Must be able to complete job within 10 minutes if a Administrator requests the task to be completed. **YOU ARE RESPONSIBLE TO LOG YOUR OWN HOURS! Thank you.
  • Number of freelancers needed: 2
Skills: KVM Virtualization CentOS CPanel Customer service
Fixed-Price - Expert ($$$) - Est. Budget: $69 - Posted
Job Title : Network Activation Supervisor Duration : 12 Months Visa : Green Card an US Citizen. This position is in Frontier’s Network Activation and Provisioning department. The team is responsible for the implementation of network elements, circuits, and customer services that utilize Frontier’s National IP and ATM networks. This role is responsible the oversight of ongoing process, procedure, and day to day operations of the HSI Network Activation team. This position will report to the Network Activation Manager. Job Functions: • Develop understanding of current activation and migration processes • Document activation processes • Develop staffing requirements • Develop roles and responsibilities • Develop training requirements, execute training plans • Manage day to day operation of activation staff • Manage ongoing equipment activation within the HSI network • Partner with regional engineering departments to understand priorities Supervisory Requirements: • must be able to track a large number of projects • must be able to prioritize based on numerous variables • must be comfortable leading a team • be able to lead remote employees (off-site) • strong organizational skills • be available for escalations • must be able to apply correct resources to escalations in a timely manner • provide constructive feedback to team members (ad-hoc and formal review process) • be able to mentor/train less experienced personnel or other departments • have experience with managing and speaking to customers • must be able to work flexible hours Technical Requirements: • Minimum 5 years experience in data environment • Applicant must have a basic understanding of Ethernet switching and related protocols • Applicant should have experience in: IP Subnetting, Network Design, VoIP, DSL technologies. • Applicant must have extensive knowledge of and practical experience in the use of ATM, Ethernet, DSL technologies, and their related network designs • Written, oral and presentation skills are critical to the position. This position interacts with regional engineers, shared services and local field personnel on a daily basis. • Scripting/Programming skills are a plus • Experience with provisioning or troubleshooting the following equipment is a plus: Cisco Routers (7200-12000 series, ASR9000), Juniper Routers (M, MX and E series), Alcatel-Lucent Switches (7450, 7210, 7750), DSLAMS (Calix, Alcatel, Adtran
  • Number of freelancers needed: 47
Skills: KVM Switches cisco routers DSL Troubleshooting Juniper Routers
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