Live Chat Operator Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Goals.com is looking for a few customer support candidates that will assist in customer support/relations over a live chat and/or email program. We need help responding to potential customers who have questions or comments about our website. The questions you will be answering will vary quite a bit, so learning the ins and outs of Goals.com is going to be crucial.
Skills: Live Chat Operator Customer service Customer support Online Help
Fixed-Price - Intermediate ($$) - Est. Budget: $500 - Posted
We are looking for a person dedicated to support our customers. That person will need to answer customer's emails, chat and online phone calls with inquiries for telecommunication product using Zendesk web-based application and Zopim online chat. A good knowledge of Zendesk platform and Zopim is required and also a good experience in customer service procedures. Please send a voice recording upon application.
Skills: Live Chat Operator chat support Customer service Customer support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
looking for qualified individuals to work as part of a team in an exciting, fast-paced environment. Support Agents are expected to provide superior customer service at all times. After completing the training program agents will have the option to work remotely. Responsibilities include:  Troubleshooting with end-users to resolve connectivity issues.  Provide excellent customer service to all callers.  Documenting all troubleshooting completed within the ticketing system.  Recognize and escalate larger network problems. Requirements:  Excellent customer service skills  Strong verbal and written communication skills  Customer oriented team player  Solid understanding of wired and wireless networking concepts  Proficiently with: DHCP, TCP/IP, SNMP, VPN, LAN/WAN  Experience in troubleshooting Windows XP, Vista, 7 and 8 networking issues  Ability to explain technical concepts to non-technical individuals.  Flexibility in scheduling a must; evenings and weekends required. Preferred:  Experience with MAC OSX, iPod, iPhone, iPad  Experience with Android, Linux, Blackberry  Industry Experience & Certifications Details & Compensation:  Position is classified as part time (up to 29 hours per week)  Starting pay: $7.50/hr  Remote agents must have broadband connection at home (MTS does not compensate for or provide a broadband connection)  Remote agents must have a quiet area to work  Opportunities exist for exceptional agents to move up  Daytime and overnight availability a plus
Skills: Live Chat Operator Computer Repair Email Technical Support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We require long term 24 hrs Customer Learning Support for our end users of our software using live chat. There are various countries such as UK,USA,Spain,Germany,France,China, We will consider different companies to provide certain countries as well. They must have excellent long term record providing this type of service
Skills: Live Chat Operator Administrative Support chat support Customer service
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
This Job is to provide customer support for our webstore barnandwillow.com (US) and would require the representative to provide support as and when required during the normal US pacific coast working hour 8 am - 6 pm (preferably 7 days a week) Job Requirement (8am - 6pm PST Weekends Included) - Provide Chat support to customers who visit our webstore and initiate a chat during working hours. SLA for Chat: 100% Chat response within 5 seconds - Provide Email support for all incoming emails to our main email id. SLA for Inbound Email - Reply within 24 hours Skills Required: - American English - written skills and spoken. Very clear to understand and does not speak too fast. - Retail Support Experience: brands like pottery barn, west elm, home depot etc (prefered) - English Language Typing Speed: Above Average - Email Etiquette Why you should apply - We are a growing brand of US home decor ecommerce and looking to engage with freelancers who would be open to growing with us. - Holiday gifts (beautiful home decor products :) ) Payment This is not an hourly or fixed pay project. This is an ongoing support that we need for our webstore. We would like to agree to a fixed price per email, chat and call and pay you based on the total email/chatsupported at the end of each month. So, the more emails and chat that you support the more you get paid. Please do respond to the attached 2-3 questions to be considered for this role.
Skills: Live Chat Operator chat support Customer support Email Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Hello, We are looking for experienced live chat agents to serve our customers. This will be a full time work from home job. EXPERIENCE IN TRAVEL AND TOURISM INDUSTRY will be a plus. Hardware Requirements: - Good PC / Laptop - Solid internet connection without any interruptions Please send your CV with previous experience Thank you.
Skills: Live Chat Operator chat support Customer service Customer support
Fixed-Price - Expert ($$$) - Est. Budget: $400 - Posted
Your awesome would-be role: Customer Happiness Expert Reports to: Head of Customer Happiness and Operations The Customer Happiness Expert, is a Service Advisor, and an Engagement Driver rolled into one nifty role. We call them hybrids, as they will both cater to private space, and presence of Circles.Life across online channels. As the name suggests, not only you will get to build long-term relationship with our subscribers, you’d also get to introduce Circles.Life and revolutionize the way our would-be subscribers perceive mobile services. As a Happiness Expert, you’re here to save sanity, or the at the very least amuse your audience - kidding! But a typical day of you being an Expert would include the following: -Generally, and in the context of customer service - wholeheartedly assist and manage our subscribers (and would-be subscribers) with their (not to mention, sometimes out-of-this-world and complex) questions -Be a brand evangelist and promote Circles.Life and its services proactively on every interactions - if you’re a.k.a Fandomry, then we want you! -Essentially, build long-term relationship with our subscribers by carrying-on a friendly conversation and providing resolution based on the we’re-good-for-the-date-we-give-you idealogy -Independently make sound decisions and doesn’t settle with just an ‘OK’ Being a go-getter-strike-where-there’s-opportunity to win potential subscribers In an ideal world, you should have: -Prior experience in customer service across different lines of businesses (BPO, E-Commerce and -Retail, Telecom) and have assisted customers either via phone, email, chat, and social media with their billing, technical, and some other sudden spur-of-the-moment unexpected questions -Flawless communication skills be it verbal, and on written communication -Mastery and near-geek adeptness on various CRM and Ticketing tools like Zendesk, Service Cloud, and Zopim -Basic, and we mean really basic MS Office skills, although advance is BIG plus Experience falling of the cracks and getting hands dirty (whereby instances) gained in a start-up Environment To be an Expert, just like us, we’d see you: -Flashing those pearly whites and exuding that irresistible pleasing personality #pageantfeels -As a team player who’s knows the value of contribution in order to attain a unified goal -Never shy, never a fraidycat to speak up, never a wallflower! -Highly atenttive to details - Were you able to see the typo? :) -Process-oriented - plus points for the OCD type - kidding! You are in love with bullet points, flowcharts, kanban, and checklists. And can create processes on top of your head.
Skills: Live Chat Operator Customer service Email Handling
Fixed-Price - Intermediate ($$) - Est. Budget: $500 - Posted
We are looking for a person dedicated to support our customers. That person will need to answer customer's emails, chat and online phone calls with inquiries for telecommunication product using Zendesk web-based application and Zopim online chat. A good knowledge of Zendesk platform and Zopim is required and also a good experience in customer service procedures. Please send a voice recording upon application. Applicants without voice recording will be automatically rejected.
Skills: Live Chat Operator chat support Customer service Customer support