Your awesome would-be role: Customer Happiness Expert
Reports to: Head of Customer Happiness and Operations
The Customer Happiness Expert, is a Service Advisor, and an Engagement Driver rolled into one nifty role. We call them hybrids, as they will both cater to private space, and presence of Circles.Life across online channels. As the name suggests, not only you will get to build long-term relationship with our subscribers, you’d also get to introduce Circles.Life and revolutionize the way our would-be subscribers perceive mobile services.
As a Happiness Expert, you’re here to save sanity, or the at the very least amuse your audience - kidding! But a typical day of you being an Expert would include the following:
-Generally, and in the context of customer service - wholeheartedly assist and manage our subscribers (and would-be subscribers) with their (not to mention, sometimes out-of-this-world and complex) questions
-Be a brand evangelist and promote Circles.Life and its services proactively on every interactions - if you’re a.k.a Fandomry, then we want you!
-Essentially, build long-term relationship with our subscribers by carrying-on a friendly conversation and providing resolution based on the we’re-good-for-the-date-we-give-you idealogy
-Independently make sound decisions and doesn’t settle with just an ‘OK’
Being a go-getter-strike-where-there’s-opportunity to win potential subscribers
In an ideal world, you should have:
-Prior experience in customer service across different lines of businesses (BPO, E-Commerce and
-Retail, Telecom) and have assisted customers either via phone, email, chat, and social media with their billing, technical, and some other sudden spur-of-the-moment unexpected questions
-Flawless communication skills be it verbal, and on written communication
-Mastery and near-geek adeptness on various CRM and Ticketing tools like Zendesk, Service Cloud, and Zopim
-Basic, and we mean really basic MS Office skills, although advance is BIG plus Experience falling of the cracks and getting hands dirty (whereby instances) gained in a start-up
To be an Expert, just like us, we’d see you:
-Flashing those pearly whites and exuding that irresistible pleasing personality #pageantfeels
-As a team player who’s knows the value of contribution in order to attain a unified goal
-Never shy, never a fraidycat to speak up, never a wallflower!
-Highly atenttive to details - Were you able to see the typo? :)
-Process-oriented - plus points for the OCD type - kidding! You are in love with bullet points, flowcharts, kanban, and checklists. And can create processes on top of your head.