Live Chat Operator Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Hello, We are looking for experienced live chat agents to serve our customers. This will be a full time work from home job. EXPERIENCE IN TRAVEL AND TOURISM INDUSTRY will be a plus. Hardware Requirements: - Good PC / Laptop - Solid internet connection without any interruptions Please send your CV with previous experience Thank you.
Skills: Live Chat Operator chat support Customer service Customer support
Fixed-Price - Intermediate ($$) - Est. Budget: $500 - Posted
We are looking for a person dedicated to support our customers. That person will need to answer customer's emails, chat and online phone calls with inquiries for telecommunication product using Zendesk web-based application and Zopim online chat. A good knowledge of Zendesk platform and Zopim is required and also a good experience in customer service procedures. Please send a voice recording upon application. Applicants without voice recording will be automatically rejected.
Skills: Live Chat Operator chat support Customer service Customer support
Fixed-Price - Intermediate ($$) - Est. Budget: $540 - Posted
Our large copywriting agency is interviewing NOW for a client relations specialist to join our busy, dynamic team at Express Writers, consistent hour basis throughout the day. Ideally, something like 8/9 am - 2 or 3 pm. (6 hours daily, $15/hour is our budget: that's $90/day - $540/week - paid fixed weekly.) *This is a SERIOUS, long term role - and you can work from home! We need someone reliable, very effective in communicating to clients, and VERY importantly: someone with a sincere passion and knowledge in content writing/content marketing! It's a huge help for us and our clients if you have been an online copywriter for several years. That way, you can address them confidently on their content needs, "sell" them and help us retain happy clients. You MUST have sales experience, preferably some experience dealing with customers on live chat. Friendliness, ability to be a team player, previous experience in client relations, and knowledge of copywriting/SEO/online content marketing are important to us in picking the right candidate. Overall, your role includes: Managing a support@expresswriters inbox daily and our website chat as well as being available as a phone extension (***Phone OPTIONAL, if the right candidate comes our way that doesn't want to be on phone, we'll still consider you!) Communications will entail: ----Answering all warm lead inquiries: these are all product inquiries that come to us straight from Google, on average 5-10 a day (ie: Can you write an ebook on health and fitness? What would it cost? Do you have a really good real estate writer? etc etc.) Everyone places their order via the content shop:, you can guide them with product links and look at our prices to quote them. ----The website chat is simple, we work with Zopim, you will just have it up while you work and handle inquiries. A lot of questions will go to our content manager, since these are people that are checking in on their orders, as well as warm leads asking how you can help them. ----Tracking and updating leads and their orders in Insightly. This is a simple process we'll show you.We will have you train with our COO on Skype screensharing calls. Skype is our "virtual office;" if you have questions at any time, our content manager, myself, our COO and our salesperson can help you out. ----Being able to pick up the phone with chat warm leads (OPTIONAL). We'll give you an extension on our setup with an official company extension. (You can hook up your cell phone to it; keep in mind your cell phone answering message must reflect that you are with Express Writers.) You may not get a lot of calls, could be something like 1/2 a day, your primary is email/chat. NOTE: You'll track your hours in a brief Google doc that helps us stay on track with our payrolls.Pay: $15/hour, set at 6 hours/day, paid weekly, $540 MAX budget a week ****HIRING NOW!!*** Expertise required: 5+ years of copywriting and web writing required, 2+ year of client relations INTERVIEWING THIS WEEKEND to fill this role! ***MUST INCLUDE cover letter with a few reasons why you want this job! Will not consider applicants as serious otherwise! Job Type: Part-time
Skills: Live Chat Operator chat support Copywriting Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
I am looking for a 24 by 7 chat support to assist for my service. You will need to learn the various ways of responding and answer questions according. There is not always chat request but i need it handled when someone ping. I think a support center would fit this task.
Skills: Live Chat Operator chat support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
I own a business where customers use text messages to order food from stadiums and restaurants. I need a team of chat specialists who can work through a web tool to chat with these customers about what it is they are ordering and build an e-commerce cart based off each restaurant's menu. The team's ultimate goal is to take the "unstructured" text that comes in from customers and use it to build a final order that can be billed and sent to the restaurant's kitchen for fulfillment and delivery. This team needs to be fluent in their English language skills. They also need to be able to work very quickly as each e-commerce order will need to be built in less than 1 minute. Fast typing skills are a must as well here. In general good computer skills and the ability to work within a web-based tool. I say "team" because I will need the ability to schedule people to work certain days/times (dependent upon U.S time zones as well) and some days may be heavier than others. I can work with individual people as well but it would be easier if I could work with a company that could scale in and out depending upon expected volume per day. I may also have this group answer phones for our support phone # too so their English speaking language skills must be great as well.
Skills: Live Chat Operator Administrative Support chat support Computer Skills
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Docudesk is looking for an all star agent who can best represent our brand by providing amazing technical support & customer service to our clients. This is a full time work from home position, so applicants must be mature, accountable, and able to work independently. We are growing quickly & looking for applicants who want to grow into leadership & management positions with the company. About us Docudesk Corporation is an established & profitable software company with a global brand and over 10 years in business. Our customers range from small businesses to the Fortune 500, as well as government agencies, universities, and individual users worldwide. Hours & Location This is a full time position & we are looking for coverage during U.S. business hours. What we’re looking for A technical background is preferred, and the ideal candidate will be knowledgeable, intelligent, and a fast learner. People skills are a must, and strong written and spoken communication skills are required. This is a public facing role, and you must be able to interact via phone, email and chat in a courteous & professional manner at all times. Bachelor’s degree is a plus. Must be adept at problem solving with the ability to troubleshoot independently. Previous experience in Customer Service, Technical Support or another technical role is a plus. Candidates should be available to start immediately and paid training is provided. The right candidate will be tech savvy, and programming experience is preferred. Any previous experience or eagerness to learn the ins and outs of: HTML CSS Javascript PHP Wordpress Graphic Design Wordpress SEO / SEM / PPC Social Media Content Marketing etc… will be favorable. This is a fantastic position for anyone looking to work from home. Additional hours and advancement opportunities are there for the right person. This is a great opportunity to add tech, marketing, & operational skills to your resume in a professional setting. Previous reps have launched very successful careers from the knowledge and skills gained at Docudesk. Please include pay requirements in your cover letter or resume. A typical day The Customer Support Representative is the public face of the company, responsible for all forward facing interaction with potential and existing customers. Even if you don’t work in tech right now, you have to be reasonably tech savvy. Support duties include interacting with customers directly and resolving issues ranging in difficulty from trivial to complex. This is a great opportunity to be involved in many aspects of the software business while gaining valuable experience in highly marketable skills. What you can expect You will be answering emails, and interacting with customers via chat and phone. This involves answering basic questions as well as troubleshooting unknown issues in a professional and courteous manner. After the training period, you will work completely independently and be expected to perform job duties with minimal supervision. However, we will be available at all times to answer questions, and will have scheduled conference calls throughout the day to touch base.
Skills: Live Chat Operator Administrative Support chat support Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We provide live chat services to many different websites. We have a Quality Assurance process defined to score chats based on specific factors. We're seeking a Level I Quality Assurance Analyst to score chats based on the criteria and process we'll provide. Requirements: - Ability to read and understand conversational english (i.e. chats are not very formal, but it's important to understand what is being discussed) - Ability to follow process instructions carefully. Here's a test. Start your message with "yes, I definitely read the entire post" or we won't read your reply. - Ability to work ~ 10 - 20 hrs per week right away To apply: - Describe in 2-3 sentences at least 2 jobs you've done in the past that are similar to our job and why those prepared you for this job. - Confirm ability to work ~ 10 hours per week immediately after hiring. As we grow, we'll increase hours to reach ~ 35-40 hours per week. We look forward to having the right candidate join our growing team = )
Skills: Live Chat Operator chat support Content Moderation Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Our company requires a full time TECHNICAL Customer Support Agent. You will use a support desk ticket system and answer customer questions related to a software program, as well as provide their access details to membership areas by looking up their information in our membership system. Online chat with customers will also be required. You must also do screen sharing at times with the customer and provide support for the software in this manner as well. I require Quick Learners that can do things fast. You will be trained by the current lead of support. The support will be for a software desktop application for Windows & Mac, you will have to get proficient with it fast and understand the product. Need someone that can work full time and be fully dedicated to their work. You must be fully fluent in English. Candidates based in the Philippines are most preferred for this position as our current manager is also based in the Philippines. If you have a Mac computer this will be considered an asset. Be sure to mention this in your application. Please do not apply if you are not comfortable learning things fast, I need someone that is dedicated and can start working full time (8 hours a day / 40 hours a week) and is able to work weekends as well. We are a top and highly rated employer on oDesk and we are seeking only the best candidates to work with us.
Skills: Live Chat Operator chat support Customer support Helpdesk