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Live Chat Operator Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Job Title: Customer Service Sales Representative Job Location: Work Remotely from Your Home Office About Us Alan’s Factory Outlet has been helping people for over 12 years with their storage building, garage, carport, gazebo and pergola needs. Looking for an amazing team member who loves helping people and can provide excellent friendly customer service, self confident, motivated, hard working with a cheerful friendly voice. Job Duties You will be responsible for answering live calls, returning potential customer calls and emails concerning questions about products, pricing, navigating on website, taking and processing orders, status checks on orders, etc. Must be able to handle fast paced sales and customer service work environment. Handle customer objections and complaints. Must know all product information and give accurate pricing on all products. You will need to be able to answer or return 50 to 100 calls/emails a day. You must have a computer with high speed internet, phone headset, calculator, printer/scanner and quiet workspace for this home based position. Must have child care outside of home. Qualifications 3 to 5 years of sales/customer service experience selling with proven track record. Integrity, honesty, loyalty, ethics, trust worthy, willingness to learn, quick learner, friendly cheerful voice, positive, enthusiastic, passion, great communication skills, problem solver, team player, accuracy, willingness to take on new projects. Testing and background check required. Salary and Benefits 40 hours a week full time, winter months could possibly be part time but most likely 95% full time year round. Monday through Friday 9AM to 5PM. Paid 30 minute lunch break. 9 paid holidays each year. 7 sick/personal days that can be cashed out at the end of the year if not used. 5 vacation days first year, 2nd year 10 vacation days and 1 additional vacation day for each year of service. Job Type: Full-time Salary: $16.00 /hour Required experience: selling/sales: 3 years
Skills: Live Chat Operator Administrative Support Call Handling Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Docudesk is looking for an all star agent who can best represent our brand by providing amazing technical support & customer service to our clients. This is a full time work from home position, so applicants must be mature, accountable, and able to work independently. We are growing quickly & looking for applicants who want to grow into leadership & management positions with the company. About us Docudesk Corporation is an established & profitable software company with a global brand and over 10 years in business. Our customers range from small businesses to the Fortune 500, as well as government agencies, universities, and individual users worldwide. Hours & Location This is a full time position & we are looking for coverage during U.S. business hours. What we’re looking for A technical background is preferred, and the ideal candidate will be knowledgeable, intelligent, and a fast learner. People skills are a must, and strong written and spoken communication skills are required. This is a public facing role, and you must be able to interact via phone, email and chat in a courteous & professional manner at all times. Bachelor’s degree is a plus. Must be adept at problem solving with the ability to troubleshoot independently. Previous experience in Customer Service, Technical Support or another technical role is a plus. Candidates should be available to start immediately and paid training is provided. The right candidate will be tech savvy, and programming experience is preferred. Any previous experience or eagerness to learn the ins and outs of: HTML CSS Javascript PHP Wordpress Graphic Design Wordpress SEO / SEM / PPC Social Media Content Marketing etc… will be favorable. This is a fantastic position for anyone looking to work from home. Additional hours and advancement opportunities are there for the right person. This is a great opportunity to add tech, marketing, & operational skills to your resume in a professional setting. Previous reps have launched very successful careers from the knowledge and skills gained at Docudesk. Please include pay requirements in your cover letter or resume. A typical day The Customer Support Representative is the public face of the company, responsible for all forward facing interaction with potential and existing customers. Even if you don’t work in tech right now, you have to be reasonably tech savvy. Support duties include interacting with customers directly and resolving issues ranging in difficulty from trivial to complex. This is a great opportunity to be involved in many aspects of the software business while gaining valuable experience in highly marketable skills. What you can expect You will be answering emails, and interacting with customers via chat and phone. This involves answering basic questions as well as troubleshooting unknown issues in a professional and courteous manner. After the training period, you will work completely independently and be expected to perform job duties with minimal supervision. However, we will be available at all times to answer questions, and will have scheduled conference calls throughout the day to touch base.
  • Number of freelancers needed: 2
Skills: Live Chat Operator Administrative Support chat support Customer service
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 30+ hrs/week - Posted
Hi, we're looking for someone to help us in taking care of our scuba travel customers. You will be monitoring our booking enquiries funnel, answering questions on our chat about our products, following up on leads and issuing offers. Your goal is to make people feel comfortable enough to book through our webite. Minimum requirements: - You need have travel agency experience, be sales driven and willing to do the best for the customer - You have to be a passionate scuba diver - You have to be internet savvy and be able to efficient web research - You need to have a perfect command of written and ideally also spoken English, other languages, e.g. German are advantageous - Good in communicating and working with a virtual team - At least 5-8h per day available, 5 days a week (including answering spontaneous requests on the weekends) - if you are experienced in social media writing, this would be a plus Looking forward to your applications Thanks Manuel
  • Number of freelancers needed: 3
Skills: Live Chat Operator Customer service Email Handling Internet research
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Hello, We are HostingNow, a startup hosting company in need of employees. As we are looking to expand quite far we need a lot of customer service operatives ready to service our clients. This job includes: *Answering clients' questions *Communicating with different departments to solve customer problems As our customer service employee, you will be granted access to our special customer support chat panel, which tracks your hours online. You will be paid hourly, and there is no minimum limit to how much you should work. You are free to choose this on your own. We hope to see you on board soon! John McClyde Employee manager HostingNow
  • Number of freelancers needed: 99
Skills: Live Chat Operator Administrative Support chat support Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Hi, my name is Kevin and I am an author and relationship coach. I am looking for a reliable, hard-working, and detail-oriented customer support star with great technical skills. What Needs to Be Done: Every day, customers who purchase my books and online courses write and call in with questions. Questions about accessing their order, questions about billing, questions about refunds, chargebacks, and many other concerns. Here's what I'm looking for... I'm looking for someone who is very organized and detailed-oriented because you will be corresponding with many customers through online customer service platform inside of zendesk. You will be answering emails, providing customers with links to book appointments and order new products, issuing refunds, and other customer service tasks. If you're the right person for the job, this could lead to a permanent full-time position of 30-40 hrs a week starting at 20 hrs per week. All hires in our company go through a 90 day test period, where we will review your performance after 90 days and determine if you're the right fit for the job. If you're interested in this position, please contact and let me know why you think you would be a great fit for this position. If you want your application to stand out and get my attention, please put "attentive" in the very beginning of your message to me. Thank you! Kevin
  • Number of freelancers needed: 2
Skills: Live Chat Operator Administrative Support chat support Customer service
Fixed-Price - Intermediate ($$) - Est. Budget: $500 - Posted
Candidates shall be expecting to serve customer from online investment companies Candidates with basic knowledge of Forex will be an added advantage Candidates will be expecting to take on shift working schedule Training will be provided Working period from 4pm - 12am (monday to thursday), Saturday 8am to 4pm Monthly salary will be discussed in interview which will be carried out on Skype.
Skills: Live Chat Operator Customer service English Foreign Exchange Trading
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We recently published an opening like this but have another opening. We are a provider of Website Live Chat services for businesses. In short, we chat with our customers' website visitors to answer questions and turn them into leads and sales. We are currently adding to our team of live chat agents as our customer base is growing. We have worked with virtual teams since 2006. We have a great understanding of what we need to provide to you to ensure you can succeed in this position. Here's what we have to help you succeed with our company: - Training resources via our private team website, including video tutorials, quick checklists to use during work, etc. - A defined "conversation flow" to help you manage website chats effectively. You will *not* be expected to just "handle chats". We've developed a simple framework that will help you know what to do in different situations. - A well designed chat software that includes templates for common questions of website visitors and the ability to easily handle multiple chats at once. - And of course access to your team lead and other team members as needed to help you. This can be done in the same way you would be able to lean over and ask a question to a co-worker if we were all located in the same office. In short, we're *not* new to building and working successfully with a virtual team, so you will be happy with how we will work together. Here's what you need to provide: - Availability between the hours of 8am - 10pm EST. We'll discuss your specific schedule, but our chat service is online during those hours 7-days per week so you'll need to be able to work during shifts within those hours. - Strong written English skills. Much of the communication is conducted via chat templates, but of course you will need to customize chats quite often so professional English communication is required. - Experience with live chat software is a plus, but *not* required - Reasonably fast typing skills. If you type with one finger at a time and you feel you might type slow, this position is not a good fit for you. - If you are already in a "Full Time" job or are in the process of getting hired for one soon, please *refrain from applying for this position*. We are looking to hire someone who can commit to stay with the company after successfully completing the training since we spend a LOT of time and resources on training our newly hired team members. - Reliable internet connection (at least 2Mbps), computer and power connection. - Computer: CPU : at least dual core 2Ghz + RAM : at least 6GB - You MUST have a webcam and a headset as these will be needed both for the interview and for this job. In your reply, please - Start your reply with "yes I definitely read the whole post" - Provide 2 reasons why you think you're a good match for this position. Specific examples are appreciated - Tell us about a "tool" that you've used in your previous jobs that you think was really powerful and helped you accomplish a lot. Describe the tool, share the link to that tool and explain why it helped you accomplish a lot in your work and if that tool was not available to you, described how you would have accomplished that task. - Also, please answer this question: -- In a new internet browser tab or window, visit http://www.archwaypress.com/ordering.html. -- *Do not ask the live chat agent on the website for the answer -- The question is "How many "sets of the plan" are usually usually required if I want to build a house?" *"A plan" means drawings / designs that guide us in how to build a physical house. -- Simply answer this in your job application that you submit to us We are seeking to hire someone immediately and will be interviewing right away. Also, if you're qualified but we hire someone else, we will contact you in the future for additional openings - we're a growing company and will be hiring more agents soon.
  • Number of freelancers needed: 2
Skills: Live Chat Operator chat support Customer service Customer support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We're a startup in Silicon Valley that's growing fast, and we need virtual assistants to help us grow even faster! We have created a smartphone app for truck drivers to find and book loads to haul across America, and hundreds of new users are signing up every month. Connect with us via Skype during U.S. business hours Monday through Friday to engage with customers and clients over the phone, over chat, and over email, manage administrative work flow, and help with data sorting. You'll help us negotiate prices and book loads as well. Training provided, but experience in logistics, airline, shipping, or bookings industry is preferred. You'll have the opportunity to learn new things fast and grow with our company. You should enjoy a fast-paced, multi-tasking work culture with lots of team support and interaction! Depending on your performance, there will be opportunities to take on supervisory roles, helping us to hire, train, and manage more people. You must be fluent in English and comfortable engaging people over the phone. In order to be considered for this job, copy the Recorder Link below into a new browser tab or window, proceed to the site, and record answers to the following prompts: What types of customer support and/or virtual assisting (particularly telephone support) roles have you completed in the past? Would you be available to work with us Monday through Friday between 6am and 2pm Pacific Standard Time? How familiar with United States geography are you? What's a fun fact about yourself? Recorder Link: https://www.speakpipe.com/voice-recorder Once you've recorded your answers to the prompts above, simply click [STOP]--> [SAVE ON SERVER]-->[ENTER YOUR NAME]-->[SAVE]-->[LINK TO THIS RECORDING]--> copy and paste the link from the address bar into your application to this job. Thanks!!
  • Number of freelancers needed: 2
Skills: Live Chat Operator Call Handling chat support Customer service
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