Live Chat Operator Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
I need a sales representative to use a live chat on my website to facilitate sales Must have good English and communication skills Must have sales experience I will train you Will start off with a couple of days each week, if sales are done with my standards and successful I will be looking to hire you full time for a steady position
Skills: Live Chat Operator Customer service English Sales
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Looking for Customer Service Reps with Student Loan Customer Service Experience--Too busy to start from scratch so need to have some general knowledge of how that industry works. But beyond that the particulars are that we have a voip based phone system and a salesforce.com CRM. We make use of Cases, as well as knowledge and are attempting to build out our entitlement process (workflows within an individual case). We are 100% inbound and can only get to a fraction of those even wanting to sign up. I have been plaqued with years of the worst employees one can imagine, due to my having to fill more than a dozen executive roles and not having systems in place to insure people are behaving as good honest ethical and moralistic folks in all situations. I thought everyone was just like that normally but I would be mistaken it appears. Thus I have no systems--just always told people to empathize, sympathize and find a solution fast while making sure the client feels that you are taking their problem as serious as they are---which is easier said than done. So at the very least I need a "hired-gun" to be my go to guy/gal that I can trust will always do what is right by my clients and protect a hard fought and won good reputation while not giving away the farm every time someone is upset. Because we both know why the appear upset isn't usually the root of the problem. On a larger scale this person could create training materials and systems of standard work, as well as assist in building out the knowledge base. Perhaps even hire, fire , and manage the staff. As I try and my cognisant and honest with myself about strengths and weaknesses and dealing with employees that are not like me is very challenging for me and thus I am very bad at it.
  • Number of freelancers needed: 3
Skills: Live Chat Operator Administrative Support Call Handling chat support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We're a startup in Silicon Valley that's growing fast, and we need dispatcher agents with sales experience to help us grow even faster! We have created a smartphone app for truck drivers to find and book loads to haul across America, and hundreds of new users are signing up every month. Connect with us via Skype during U.S. business hours Monday through Friday to engage with customers and clients over the phone, over chat, and over email, manage administrative work flow, and help with data sorting. You'll help us negotiate prices and book loads as well. Training provided, but experience in logistics, airline, shipping, or bookings industry is preferred. You'll have the opportunity to learn new things fast and grow with our company. You should enjoy a fast-paced, multi-tasking work culture with lots of team support and interaction! Depending on your performance, there will be opportunities to take on supervisory roles, helping us to hire, train, and manage more people. You must be fluent in English and comfortable engaging people over the phone. In order to be considered for this job, copy the Recorder Link below into a new browser tab or window, proceed to the site, and record answers to the following prompts: What types of sales and/or dispatching roles have you completed in the past? Would you be available to work with us Monday through Friday between 9am and 5pm Eastern Standard Time? How familiar with United States geography are you? What's a fun fact about yourself? Recorder Link: https://www.speakpipe.com/voice-recorder Once you've recorded your answers to the prompts above, simply click [STOP]--> [SAVE ON SERVER]-->[ENTER YOUR NAME]-->[SAVE]-->[LINK TO THIS RECORDING]--> copy and paste the link from the address bar into your application to this job. Thanks!!
  • Number of freelancers needed: 7
Skills: Live Chat Operator Call Handling chat support Customer service
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Tasks include: Live Chat support responding to emails answering phone calls from customers processing orders over the phone general admin work for website customer support tracking orders upselling clients providing product details You will be required to learn about the products we sell online and become proficient in answering pre-sale questions. You should possess wordpress admin skills as you will be working in the back end of wordpress mostly. Must be friendly and customer service oriented. We are proud of our outstanding reputation and you will need to reflect that. Our products are industrial related. You should have some interest in industrial equipment and dealing with electrical contractors and similar. Very strong command of the english language and clearly spoken is a must.
Skills: Live Chat Operator Administrative Support Call Handling chat support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Hello, We are looking for experienced live chat agents to serve our customers. This will be a full time work from home job. EXPERIENCE IN VPN will be a plus. Hardware Requirements: - Good PC / Laptop - Solid internet connection without any interruptions Pay will be $2 to $2.5 per hour based on experience and skills. We have a small qualifier test. Question 1: How can I check if I am protected by the VPN? Question 2: What is internet kill switch? (do not copy paste from internet. Write in your own words) Question 3: Give some examples of the usage of VPN? Question 4: Give a list of top 5 VPN providers in the market? Kindly, send a message with the answers and your Skype ID so we can proceed further. Thank you.
  • Number of freelancers needed: 5
Skills: Live Chat Operator chat support Customer service Customer support
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Looking for Customer Service Reps with Student Loan Customer Service Experience--Too busy to start from scratch so need to have some general knowledge of how that industry works. But beyond that the particulars are that we have a voip based phone system and a salesforce.com CRM. We make use of Cases, as well as knowledge and are attempting to build out our entitlement process (workflows within an individual case). We are 100% inbound and can only get to a fraction of those even wanting to sign up. I have been plaqued with years of the worst employees one can imagine, due to my having to fill more than a dozen executive roles and not having systems in place to insure people are behaving as good honest ethical and moralistic folks in all situations. I thought everyone was just like that normally but I would be mistaken it appears. Thus I have no systems--just always told people to empathize, sympathize and find a solution fast while making sure the client feels that you are taking their problem as serious as they are---which is easier said than done. So at the very least I need a "hired-gun" to be my go to guy/gal that I can trust will always do what is right by my clients and protect a hard fought and won good reputation while not giving away the farm every time someone is upset. Because we both know why the appear upset isn't usually the root of the problem. On a larger scale this person could create training materials and systems of standard work, as well as assist in building out the knowledge base. Perhaps even hire, fire , and manage the staff. As I try and my cognisant and honest with myself about strengths and weaknesses and dealing with employees that are not like me is very challenging for me and thus I am very bad at it.
  • Number of freelancers needed: 3
Skills: Live Chat Operator Administrative Support Call Handling chat support
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We are a 100% online store. We need people with experience in online sales to give support to customers and vendors. Need to have USA Phone Number. Need to be on chat. Inbound and outbound calls. Email to vendors and customers. Preparing quotes via email, chat. Helping customers doing order online. Follow up old and present customers from data. We need from you: Dedicated 100% online Excellent written skills Excellent English (No accents) USA phone number (Skype or Magic, I pay for this) Super fast internet Work from home Headset If you have been worked with branders, you are preferred. Available shift: 12 PM to 6 PM (Eastern Time - New York) Ready to work? I you can do this ! We are a long term relationship with employees, you can aim your future a career with us !
  • Number of freelancers needed: 2
Skills: Live Chat Operator Customer service Email Etiquette Grasshopper Virtual Phone
Fixed-Price - Entry Level ($) - Est. Budget: $500 - Posted
Volunteer Alliance is shaking up the way volunteering works through its online platform, which allows international volunteers to connect directly with community based organizations in developing countries. To help users understand how the system works, we are seeking a customer oriented chat operator to man the online chat on our website (www.volunteeralliance.org) during periods when we can't man it ourselves. We currently miss approximately 250 chats per month. On average, the duration of our chats are about 1 minute each. Key skills and competencies: - Superior written communication skills (English) - Strong customer service mentality - Ability to independently find solutions for customers - Capability to quickly reach deep level of understanding of web based platform in order to direct customer enquiries - Comfortable following standard operating procedures (including appropriately using canned responses) - Ability to develop new standard operating procedures (and canned responses) over time - Previous experience as online chat operator - Desire to work flexibly at a competitive rate - Ability to drive desired conversions for various target audiences
Skills: Live Chat Operator chat support Customer support Email Handling
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Basically need someone who has "been there and done that" in all customer service situations. If you are that person then that should really be all I need to say. But beyond that the particulars are that we have a voip based phone system and a salesforce.com CRM. We make use of Cases, as well as knowledge and are attempting to build out our entitlement process (workflows within an individual case). We are 100% inbound and can only get to a fraction of those even wanting to sign up. I have been plaqued with years of the worst employees one can imagine, due to my having to fill more than a dozen executive roles and not having systems in place to insure people are behaving as good honest ethical and moralistic folks in all situations. I thought everyone was just like that normally but I would be mistaken it appears. Thus I have no systems--just always told people to empathize, sympathize and find a solution fast while making sure the client feels that you are taking their problem as serious as they are---which is easier said than done. So at the very least I need a "hired-gun" to be my go to guy/gal that I can trust will always do what is right by my clients and protect a hard fought and won good reputation while not giving away the farm every time someone is upset. Because we both know why the appear upset isn't usually the root of the problem. On a larger scale this person could create training materials and systems of standard work, as well as assist in building out the knowledge base. Perhaps even hire, fire , and manage the staff. As I try and my cognisant and honest with myself about strengths and weaknesses and dealing with employees that are not like me is very challenging for me and thus I am very bad at it.
  • Number of freelancers needed: 8
Skills: Live Chat Operator Administrative Support Call Handling chat support