Live Chat Operator Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Tasks include: Live Chat support responding to emails answering phone calls from customers processing orders over the phone general admin work for website customer support tracking orders upselling clients providing product details You will be required to learn about the products we sell online and become proficient in answering pre-sale questions. You should possess wordpress admin skills as you will be working in the back end of wordpress mostly. Must be friendly and customer service oriented. We are proud of our outstanding reputation and you will need to reflect that. Our products are industrial related. You should have some interest in industrial equipment and dealing with electrical contractors and similar. Very strong command of the english language and clearly spoken is a must.
Skills: Live Chat Operator Administrative Support Call Handling chat support
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We are a 100% online store. We need people with experience in online sales to give support to customers and vendors. Need to have USA Phone Number. Need to be on chat. Inbound and outbound calls. Email to vendors and customers. Preparing quotes via email, chat. Helping customers doing order online. Follow up old and present customers from data. We need from you: Dedicated 100% online Excellent written skills Excellent English (No accents) USA phone number (Skype or Magic, I pay for this) Super fast internet Work from home Headset If you have been worked with branders, you are preferred. Available shift: 12 PM to 6 PM (Eastern Time - New York) Ready to work? I you can do this ! We are a long term relationship with employees, you can aim your future a career with us !
Skills: Live Chat Operator Customer service Email Etiquette Grasshopper Virtual Phone
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Basically need someone who has "been there and done that" in all customer service situations. If you are that person then that should really be all I need to say. But beyond that the particulars are that we have a voip based phone system and a salesforce.com CRM. We make use of Cases, as well as knowledge and are attempting to build out our entitlement process (workflows within an individual case). We are 100% inbound and can only get to a fraction of those even wanting to sign up. I have been plaqued with years of the worst employees one can imagine, due to my having to fill more than a dozen executive roles and not having systems in place to insure people are behaving as good honest ethical and moralistic folks in all situations. I thought everyone was just like that normally but I would be mistaken it appears. Thus I have no systems--just always told people to empathize, sympathize and find a solution fast while making sure the client feels that you are taking their problem as serious as they are---which is easier said than done. So at the very least I need a "hired-gun" to be my go to guy/gal that I can trust will always do what is right by my clients and protect a hard fought and won good reputation while not giving away the farm every time someone is upset. Because we both know why the appear upset isn't usually the root of the problem. On a larger scale this person could create training materials and systems of standard work, as well as assist in building out the knowledge base. Perhaps even hire, fire , and manage the staff. As I try and my cognisant and honest with myself about strengths and weaknesses and dealing with employees that are not like me is very challenging for me and thus I am very bad at it.
Skills: Live Chat Operator Administrative Support Call Handling chat support
Fixed-Price - Expert ($$$) - Est. Budget: $200 - Posted
Hi ! - 1 sentence job overview: I am looking for an English-writing Customer Service Agent. - What I need the freelancer to do: I am looking for someone 100 percent fluent in English, to act as a customer support agent via a text livechat. Goal is to give answers to visitors asking us some questions via our live chat. Ideally, this person has to be able to work to cover the full USA time zone from Monday to Friday during work hours (based on CST – Central Standard Time). As work is not consistent over time, we would like to have you connected from Monday to Friday during work hours (based on CST – Central Standard Time) and during this timeframe, we would pay you per task (= per number of single chat you have everyday). - Key skills needed to do the job well: You need to be a good english writer. You need to be available and connected for this job from Monday to Friday during USA work hours (based on CST – Central Standard Time) from 8:30am to 7:30pm. When someone want to chat, you need to answer quickly. You'll need to understand our service and the service we provide in order to answer to people. But we'll help you on that and it's simple to understand. - What I think a successful engagement will look like for me as a client: Making sure you are professional in your behavior and in your answers. Making sure you don't make any mistakes in English is important to us (really small mistakes are OK). Making sure your answers are always funny and positives is also very important to us. Making sure your average response time is really short is important to us. - Payment We'll pay you a USD10 minimum fee per day. (= $200 per month) + USD1.5 per single visitor chat. (you can expect to live chat with 10 to 30 single visitor per day). - We look forward to learning more about you and working with you! Best, Alex
Skills: Live Chat Operator B2B Marketing chat support Customer service
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We need customer service online for french - english - deutch languages spanish and italian it's ok too. We need jobbers for Verification of delivery, application address changes, requests for investigations. And used to software to manage customers service online like zendesk and chat online too.
Skills: Live Chat Operator Customer service Email Handling English
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Docudesk is looking for an all star agent who can best represent our brand by providing amazing technical support & customer service to our clients. This is a full time work from home position, so applicants must be mature, accountable, and able to work independently. We are growing quickly & looking for applicants who want to grow into leadership & management positions with the company. About us Docudesk Corporation is an established & profitable software company with a global brand and over 10 years in business. Our customers range from small businesses to the Fortune 500, as well as government agencies, universities, and individual users worldwide. Hours & Location This is a full time position & we are looking for coverage during U.S. business hours. What we’re looking for A technical background is preferred, and the ideal candidate will be knowledgeable, intelligent, and a fast learner. People skills are a must, and strong written and spoken communication skills are required. This is a public facing role, and you must be able to interact via phone, email and chat in a courteous & professional manner at all times. Bachelor’s degree is a plus. Must be adept at problem solving with the ability to troubleshoot independently. Previous experience in Customer Service, Technical Support or another technical role is a plus. Candidates should be available to start immediately and paid training is provided. The right candidate will be tech savvy, and programming experience is preferred. Any previous experience or eagerness to learn the ins and outs of: HTML CSS Javascript PHP Wordpress Graphic Design Wordpress SEO / SEM / PPC Social Media Content Marketing etc… will be favorable. This is a fantastic position for anyone looking to work from home. Additional hours and advancement opportunities are there for the right person. This is a great opportunity to add tech, marketing, & operational skills to your resume in a professional setting. Previous reps have launched very successful careers from the knowledge and skills gained at Docudesk. Please include pay requirements in your cover letter or resume. A typical day The Customer Support Representative is the public face of the company, responsible for all forward facing interaction with potential and existing customers. Even if you don’t work in tech right now, you have to be reasonably tech savvy. Support duties include interacting with customers directly and resolving issues ranging in difficulty from trivial to complex. This is a great opportunity to be involved in many aspects of the software business while gaining valuable experience in highly marketable skills. What you can expect You will be answering emails, and interacting with customers via chat and phone. This involves answering basic questions as well as troubleshooting unknown issues in a professional and courteous manner. After the training period, you will work completely independently and be expected to perform job duties with minimal supervision. However, we will be available at all times to answer questions, and will have scheduled conference calls throughout the day to touch base.
Skills: Live Chat Operator Administrative Support chat support Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We're a startup in Silicon Valley that's growing fast, and we need virtual assistants to help us grow even faster! We have created a smartphone app for truck drivers to find and book loads to haul across America, and hundreds of new users are signing up every month. Connect with us via Skype during U.S. business hours Monday through Friday to engage with customers and clients over the phone, over chat, and over email, manage administrative work flow, and help with data sorting. You'll help us negotiate prices and book loads as well. Training provided, but experience in logistics, airline, shipping, or bookings industry is preferred. You'll have the opportunity to learn new things fast and grow with our company. You should enjoy a fast-paced, multi-tasking work culture with lots of team support and interaction! Depending on your performance, there will be opportunities to take on supervisory roles, helping us to hire, train, and manage more people. You must be fluent in English and comfortable engaging people over the phone. In order to be considered for this job, copy the Recorder Link below into a new browser tab or window, proceed to the site, and record answers to the following prompts: What types of customer support and/or virtual assisting (particularly telephone support) roles have you completed in the past? Would you be available to work with us Monday through Friday between 6am and 2pm Pacific Standard Time? How familiar with United States geography are you? What's a fun fact about yourself? Recorder Link: https://www.speakpipe.com/voice-recorder Once you've recorded your answers to the prompts above, simply click [STOP]--> [SAVE ON SERVER]-->[ENTER YOUR NAME]-->[SAVE]-->[LINK TO THIS RECORDING]--> copy and paste the link from the address bar into your application to this job. Thanks!!
Skills: Live Chat Operator Call Handling chat support Customer service