Live Chat Operator Jobs

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Fixed-Price - Expert ($$$) - Est. Budget: $200 - Posted
Hi ! - 1 sentence job overview: I am looking for an English-writing Customer Service Agent. - What I need the freelancer to do: I am looking for someone 100 percent fluent in English, to act as a customer support agent via a text livechat. Goal is to give answers to visitors asking us some questions via our live chat. Ideally, this person has to be able to work to cover the full USA time zone from Monday to Friday during work hours (based on CST – Central Standard Time). As work is not consistent over time, we would like to have you connected from Monday to Friday during work hours (based on CST – Central Standard Time) and during this timeframe, we would pay you per task (= per number of single chat you have everyday). - Key skills needed to do the job well: You need to be a good english writer. You need to be available and connected for this job from Monday to Friday during USA work hours (based on CST – Central Standard Time) from 8:30am to 7:30pm. When someone want to chat, you need to answer quickly. You'll need to understand our service and the service we provide in order to answer to people. But we'll help you on that and it's simple to understand. - What I think a successful engagement will look like for me as a client: Making sure you are professional in your behavior and in your answers. Making sure you don't make any mistakes in English is important to us (really small mistakes are OK). Making sure your answers are always funny and positives is also very important to us. Making sure your average response time is really short is important to us. - Payment We'll pay you a USD10 minimum fee per day. (= $200 per month) + USD1.5 per single visitor chat. (you can expect to live chat with 10 to 30 single visitor per day). - We look forward to learning more about you and working with you! Best, Alex
Skills: Live Chat Operator B2B Marketing chat support Customer service
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We need customer service online for french - english - deutch languages spanish and italian it's ok too. We need jobbers for Verification of delivery, application address changes, requests for investigations. And used to software to manage customers service online like zendesk and chat online too.
  • Number of freelancers needed: 4
Skills: Live Chat Operator Customer service Email Handling English
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Docudesk is looking for an all star agent who can best represent our brand by providing amazing technical support & customer service to our clients. This is a full time work from home position, so applicants must be mature, accountable, and able to work independently. We are growing quickly & looking for applicants who want to grow into leadership & management positions with the company. About us Docudesk Corporation is an established & profitable software company with a global brand and over 10 years in business. Our customers range from small businesses to the Fortune 500, as well as government agencies, universities, and individual users worldwide. Hours & Location This is a full time position & we are looking for coverage during U.S. business hours. What we’re looking for A technical background is preferred, and the ideal candidate will be knowledgeable, intelligent, and a fast learner. People skills are a must, and strong written and spoken communication skills are required. This is a public facing role, and you must be able to interact via phone, email and chat in a courteous & professional manner at all times. Bachelor’s degree is a plus. Must be adept at problem solving with the ability to troubleshoot independently. Previous experience in Customer Service, Technical Support or another technical role is a plus. Candidates should be available to start immediately and paid training is provided. The right candidate will be tech savvy, and programming experience is preferred. Any previous experience or eagerness to learn the ins and outs of: HTML CSS Javascript PHP Wordpress Graphic Design Wordpress SEO / SEM / PPC Social Media Content Marketing etc… will be favorable. This is a fantastic position for anyone looking to work from home. Additional hours and advancement opportunities are there for the right person. This is a great opportunity to add tech, marketing, & operational skills to your resume in a professional setting. Previous reps have launched very successful careers from the knowledge and skills gained at Docudesk. Please include pay requirements in your cover letter or resume. A typical day The Customer Support Representative is the public face of the company, responsible for all forward facing interaction with potential and existing customers. Even if you don’t work in tech right now, you have to be reasonably tech savvy. Support duties include interacting with customers directly and resolving issues ranging in difficulty from trivial to complex. This is a great opportunity to be involved in many aspects of the software business while gaining valuable experience in highly marketable skills. What you can expect You will be answering emails, and interacting with customers via chat and phone. This involves answering basic questions as well as troubleshooting unknown issues in a professional and courteous manner. After the training period, you will work completely independently and be expected to perform job duties with minimal supervision. However, we will be available at all times to answer questions, and will have scheduled conference calls throughout the day to touch base.
  • Number of freelancers needed: 2
Skills: Live Chat Operator Administrative Support chat support Customer service
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Hello, We are HostingNow, a startup hosting company in need of employees. As we are looking to expand quite far we need a lot of customer service operatives ready to service our clients. This job includes: *Answering clients' questions *Communicating with different departments to solve customer problems As our customer service employee, you will be granted access to our special customer support chat panel, which tracks your hours online. You will be paid hourly, and there is no minimum limit to how much you should work. You are free to choose this on your own. We hope to see you on board soon! John McClyde Employee manager HostingNow
  • Number of freelancers needed: 99
Skills: Live Chat Operator Administrative Support chat support Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We're a startup in Silicon Valley that's growing fast, and we need virtual assistants to help us grow even faster! We have created a smartphone app for truck drivers to find and book loads to haul across America, and hundreds of new users are signing up every month. Connect with us via Skype during U.S. business hours Monday through Friday to engage with customers and clients over the phone, over chat, and over email, manage administrative work flow, and help with data sorting. You'll help us negotiate prices and book loads as well. Training provided, but experience in logistics, airline, shipping, or bookings industry is preferred. You'll have the opportunity to learn new things fast and grow with our company. You should enjoy a fast-paced, multi-tasking work culture with lots of team support and interaction! Depending on your performance, there will be opportunities to take on supervisory roles, helping us to hire, train, and manage more people. You must be fluent in English and comfortable engaging people over the phone. In order to be considered for this job, copy the Recorder Link below into a new browser tab or window, proceed to the site, and record answers to the following prompts: What types of customer support and/or virtual assisting (particularly telephone support) roles have you completed in the past? Would you be available to work with us Monday through Friday between 6am and 2pm Pacific Standard Time? How familiar with United States geography are you? What's a fun fact about yourself? Recorder Link: Once you've recorded your answers to the prompts above, simply click [STOP]--> [SAVE ON SERVER]-->[ENTER YOUR NAME]-->[SAVE]-->[LINK TO THIS RECORDING]--> copy and paste the link from the address bar into your application to this job. Thanks!!
  • Number of freelancers needed: 2
Skills: Live Chat Operator Call Handling chat support Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We provide live chat services to many different websites. We have a Quality Assurance process defined to score chats based on specific factors. We're seeking a Level I Quality Assurance Analyst to score chats based on the criteria and process we'll provide. Requirements: - Ability to read and understand conversational english (i.e. chats are not very formal, but it's important to understand what is being discussed) - Ability to follow process instructions carefully. Here's a test. Start your message with "yes, I definitely read the entire post" or we won't read your reply. - Ability to work ~ 10 - 20 hrs per week right away To apply: - Describe in 2-3 sentences at least 2 jobs you've done in the past that are similar to our job and why those prepared you for this job. - Confirm ability to work ~ 10 hours per week immediately after hiring. As we grow, we'll increase hours to reach ~ 35-40 hours per week. We look forward to having the right candidate join our growing team = )
  • Number of freelancers needed: 2
Skills: Live Chat Operator chat support Content Moderation Customer service