Live Chat Operator Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
I own a business where customers use text messages to order food from stadiums and restaurants. I need a team of chat specialists who can work through a web tool to chat with these customers about what it is they are ordering and build an e-commerce cart based off each restaurant's menu. The team's ultimate goal is to take the "unstructured" text that comes in from customers and use it to build a final order that can be billed and sent to the restaurant's kitchen for fulfillment and delivery. This team needs to be fluent in their English language skills. They also need to be able to work very quickly as each e-commerce order will need to be built in less than 1 minute. Fast typing skills are a must as well here. In general good computer skills and the ability to work within a web-based tool. I say "team" because I will need the ability to schedule people to work certain days/times (dependent upon U.S time zones as well) and some days may be heavier than others. I can work with individual people as well but it would be easier if I could work with a company that could scale in and out depending upon expected volume per day. I may also have this group answer phones for our support phone # too so their English speaking language skills must be great as well.
Skills: Live Chat Operator Administrative Support chat support Computer Skills
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We are a 100% online store. We need people with experience in online sales to give support to customers and vendors. Need to have USA Phone Number. Need to be on chat. Inbound and outbound calls. Email to vendors and customers. Preparing quotes via email, chat. Helping customers doing order online. Follow up old and present customers from data. We need from you: Dedicated 100% online Excellent written skills Excellent English (No accents) USA phone number (Skype or Magic, I pay for this) Super fast internet Work from home Headset If you have been worked with branders, you are preferred. Available shift: 12 PM to 6 PM (Eastern Time - New York) Ready to work? I you can do this ! We are a long term relationship with employees, you can aim your future a career with us !
Skills: Live Chat Operator Customer service Email Etiquette Grasshopper Virtual Phone
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Docudesk is looking for an all star agent who can best represent our brand by providing amazing technical support & customer service to our clients. This is a full time work from home position, so applicants must be mature, accountable, and able to work independently. We are growing quickly & looking for applicants who want to grow into leadership & management positions with the company. About us Docudesk Corporation is an established & profitable software company with a global brand and over 10 years in business. Our customers range from small businesses to the Fortune 500, as well as government agencies, universities, and individual users worldwide. Hours & Location This is a full time position & we are looking for coverage during U.S. business hours. What we’re looking for A technical background is preferred, and the ideal candidate will be knowledgeable, intelligent, and a fast learner. People skills are a must, and strong written and spoken communication skills are required. This is a public facing role, and you must be able to interact via phone, email and chat in a courteous & professional manner at all times. Bachelor’s degree is a plus. Must be adept at problem solving with the ability to troubleshoot independently. Previous experience in Customer Service, Technical Support or another technical role is a plus. Candidates should be available to start immediately and paid training is provided. The right candidate will be tech savvy, and programming experience is preferred. Any previous experience or eagerness to learn the ins and outs of: HTML CSS Javascript PHP Wordpress Graphic Design Wordpress SEO / SEM / PPC Social Media Content Marketing etc… will be favorable. This is a fantastic position for anyone looking to work from home. Additional hours and advancement opportunities are there for the right person. This is a great opportunity to add tech, marketing, & operational skills to your resume in a professional setting. Previous reps have launched very successful careers from the knowledge and skills gained at Docudesk. Please include pay requirements in your cover letter or resume. A typical day The Customer Support Representative is the public face of the company, responsible for all forward facing interaction with potential and existing customers. Even if you don’t work in tech right now, you have to be reasonably tech savvy. Support duties include interacting with customers directly and resolving issues ranging in difficulty from trivial to complex. This is a great opportunity to be involved in many aspects of the software business while gaining valuable experience in highly marketable skills. What you can expect You will be answering emails, and interacting with customers via chat and phone. This involves answering basic questions as well as troubleshooting unknown issues in a professional and courteous manner. After the training period, you will work completely independently and be expected to perform job duties with minimal supervision. However, we will be available at all times to answer questions, and will have scheduled conference calls throughout the day to touch base.
Skills: Live Chat Operator Administrative Support chat support Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We provide live chat services to many different websites. We have a Quality Assurance process defined to score chats based on specific factors. We're seeking a Level I Quality Assurance Analyst to score chats based on the criteria and process we'll provide. Requirements: - Ability to read and understand conversational english (i.e. chats are not very formal, but it's important to understand what is being discussed) - Ability to follow process instructions carefully. Here's a test. Start your message with "yes, I definitely read the entire post" or we won't read your reply. - Ability to work ~ 10 - 20 hrs per week right away To apply: - Describe in 2-3 sentences at least 2 jobs you've done in the past that are similar to our job and why those prepared you for this job. - Confirm ability to work ~ 10 hours per week immediately after hiring. As we grow, we'll increase hours to reach ~ 35-40 hours per week. We look forward to having the right candidate join our growing team = )
Skills: Live Chat Operator chat support Content Moderation Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Our company requires a full time TECHNICAL Customer Support Agent. You will use a support desk ticket system and answer customer questions related to a software program, as well as provide their access details to membership areas by looking up their information in our membership system. Online chat with customers will also be required. You must also do screen sharing at times with the customer and provide support for the software in this manner as well. I require Quick Learners that can do things fast. You will be trained by the current lead of support. The support will be for a software desktop application for Windows & Mac, you will have to get proficient with it fast and understand the product. Need someone that can work full time and be fully dedicated to their work. You must be fully fluent in English. Candidates based in the Philippines are most preferred for this position as our current manager is also based in the Philippines. If you have a Mac computer this will be considered an asset. Be sure to mention this in your application. Please do not apply if you are not comfortable learning things fast, I need someone that is dedicated and can start working full time (8 hours a day / 40 hours a week) and is able to work weekends as well. We are a top and highly rated employer on oDesk and we are seeking only the best candidates to work with us.
Skills: Live Chat Operator chat support Customer support Helpdesk