Docudesk is looking for an all star agent who can best represent our brand by providing amazing technical support & customer service to our clients. This is a full time work from home position, so applicants must be mature, accountable, and able to work independently. We are growing quickly & looking for applicants who want to grow into leadership & management positions with the company.
Docudesk Corporation is an established & profitable software company with a global brand and over 10 years in business. Our customers range from small businesses to the Fortune 500, as well as government agencies, universities, and individual users worldwide.
Hours & Location
This is a full time position & we are looking for coverage during U.S. business hours.
What we’re looking for
A technical background is preferred, and the ideal candidate will be knowledgeable, intelligent, and a fast learner. People skills are a must, and strong written and spoken communication skills are required. This is a public facing role, and you must be able to interact via phone, email and chat in a courteous & professional manner at all times. Bachelor’s degree is a plus.
Must be adept at problem solving with the ability to troubleshoot independently. Previous experience in Customer Service, Technical Support or another technical role is a plus. Candidates should be available to start immediately and paid training is provided. The right candidate will be tech savvy, and programming experience is preferred. Any previous experience or eagerness to learn the ins and outs of:
SEO / SEM / PPC
etc… will be favorable.
This is a fantastic position for anyone looking to work from home. Additional hours and advancement opportunities are there for the right person. This is a great opportunity to add tech, marketing, & operational skills to your resume in a professional setting. Previous reps have launched very successful careers from the knowledge and skills gained at Docudesk. Please include pay requirements in your cover letter or resume.
A typical day
The Customer Support Representative is the public face of the company, responsible for all forward facing interaction with potential and existing customers. Even if you don’t work in tech right now, you have to be reasonably tech savvy. Support duties include interacting with customers directly and resolving issues ranging in difficulty from trivial to complex. This is a great opportunity to be involved in many aspects of the software business while gaining valuable experience in highly marketable skills.
What you can expect
You will be answering emails, and interacting with customers via chat and phone. This involves answering basic questions as well as troubleshooting unknown issues in a professional and courteous manner.
After the training period, you will work completely independently and be expected to perform job duties with minimal supervision. However, we will be available at all times to answer questions, and will have scheduled conference calls throughout the day to touch base.