Live Chat Software Jobs

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Fixed-Price - Intermediate ($$) - Est. Budget: $700 - Posted
***IMPORTANT PLEASE READ ALL*** A client of mine is looking for a polished, well-written and spoken customer support representative to assist with email, and perhaps phone, responses to customer inquiring about services. This is a luxury service in New York so fashion and lifestyle experience and/or interest is important. Please read the entire description below, and answer the questions I have asked below. If the questions are not answered your submission will be immediately rejected. Budget is $700 USD per month with some flex room for the right candidate. **************************** DESCRIPTION: Vive is looking for an energetic, empathetic, and detail-oriented Customer Experience Associate. You should be very passionate about customer service and delighting our customers to the max. Success in this role requires a dedication and a hands-on attitude to provide Vive Members and Vive Partner Salons with the highest possible level of service. You should genuinely enjoy solving tough problems, wearing many hats, and be willing to roll up your sleeves. The Customer Experience Associate will report to Vive's Sr. CX Associate. HOW YOU WILL SPEND YOUR TIME: Will serve as the front line, on-call resource for all customers via email and live chat Can quickly and thoroughly solve problems for customers any time bookings and experiences don't go 100% as planned Are open to a flexible schedule Are ready to know our salon partners and technology inside and out in order to help customers meet their particular needs Will work with our leadership team to develop initiatives that improve the customer experience Are excited to provide thoughtful, strategic insight regarding customer needs to our product, marketing and technology teams YOU ARE: Fluent in English with impeccable grammar A great writer and communicator Calm under pressure Experienced with Zendesk a plus but not required Excited about working in a fast-paced environment that requires adaptation, meeting ambitious deadlines and balancing competing priorities. Passionate about providing excellent customer service and hospitality. Empathetic, detail-oriented, patient, and organized--you love checking off items on your to-do list. A data-driven problem-solver. You enjoy collecting, analyzing and presenting findings from both customer and salon operations data sets. Able to work and manage CX Associates’ flexible and changing schedules–including early morning, daytime, evening and weekend shifts–is essential. Experienced as a team leader, supervisor or manager is a plus but not required. Genuinely passionate about Vive’s product and mission! Vive is the modern beauty concierge for the modern woman. Vive gets you a convenient, top salon appointment in just two taps. A strong work ethic, communication skills, high levels of empathy and selling skills are paramount to this role. And because we're so rapidly growing. your job will be fast-paced and constantly evolving. We want someone who is ready to take on a variety of responsibilities while simultaneously executing at a high level of tough service issues.
Skills: Live Chat Software Customer support Email Etiquette Email Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
I own a business where customers use text messages to order food from stadiums and restaurants. I need a team of chat specialists who can work through a web tool to chat with these customers about what it is they are ordering and build an e-commerce cart based off each restaurant's menu. The team's ultimate goal is to take the "unstructured" text that comes in from customers and use it to build a final order that can be billed and sent to the restaurant's kitchen for fulfillment and delivery. This team needs to be fluent in their English language skills. They also need to be able to work very quickly as each e-commerce order will need to be built in less than 1 minute. Fast typing skills are a must as well here. In general good computer skills and the ability to work within a web-based tool. I say "team" because I will need the ability to schedule people to work certain days/times (dependent upon U.S time zones as well) and some days may be heavier than others. I can work with individual people as well but it would be easier if I could work with a company that could scale in and out depending upon expected volume per day. I may also have this group answer phones for our support phone # too so their English speaking language skills must be great as well.
Skills: Live Chat Software Administrative Support chat support Computer Skills
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Hi, my name is Kevin. I am an author and relationship coach, and CEO of www.TheBreakupDoctor.com Who I Am Looking For: I am looking for a reliable, hard-working, and detail-oriented customer support star with great technical skills to be part of the team. What Needs to Be Done: Every day, customers who purchase my books and online courses write and call in with questions. Questions about accessing their order, questions about billing, questions about refunds, chargebacks, and many other concerns. What I Am Looking For... I'm looking for someone who is very organized and detailed-oriented because you will be corresponding with many customers through uor online customer service platform inside of Zendesk. What you'll be doing... You will be answering emails, providing customers with links to book appointments and order new products and services, issuing refunds, and doing other customer service tasks. You will also be receiving and/or making phone calls to customers to help them resolve their issues. Tasks include: - Answering emails/livechat/tickets, providing top-notch service - Processing orders and shipments in e-commerce system - Provide support for customers and users to use our sites - Updating product information, images - Escalating tickets to the technical team - Other tasks as assigned What the position entails: We like to start each new customer support agent at 10-20 hrs per week to start. However, if you're the right person for the job, this could lead to a permanent full-time position of 30-40 hrs a week. All new hires in our company go through a 90 day test period, where we will review your performance after 90 days and determine if you're the right fit for the job and for the company. This is a long-term position so I am looking for a team player, who will do their part to contribute to the overall success of the organization. The rate of pay depends on the level of experience and how closely your skill set matches the desired requirements. If you're interested, write me a message and let me know why you think you would be a perfect fit for this position. If you want even more bonus points, please reference the #1 most similar position you had that is relevant to this, and tell me why you think that experience will help you excel here. MUST HAVE: - PST availability, M-F - Impeccable attention to detail - Strong communication skills - Integrity HUGE PLUSES - knowledge in CRMs, Wordpress, tech-savvy, and online marketing. Thanks! Kevin PS: If you want your application to stand out from all the rest, please put "Attentive" in the very beginning of the message. This will show me that you're attentive to details and that you actually read the entire message and followed my instructions.
  • Number of freelancers needed: 3
Skills: Live Chat Software Administrative Support chat support Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Join a company on the rise. We are a dynamic travel booking service, connecting travelers with awesome, one-of-a-kind experiences. As one of our sales support gurus and sales reservationists, you will represent our company by handling phone calls for sales and customer support. Part/full time, work from home, flexible hours. Though we are currently looking for candidates with availability 7:00AM - 6:00PM EST (we have various shifts) and also those who can work weekends including Sunday. This position requires a computer and access to the internet. A phone with unlimited domestic minutes is also recommended. You should have a quiet place to work from (moderate background noise is OK). Proficiency with a computer (handling multiple applications/tabs) and tasks is a MUST. Training will be provided, as will ongoing support as you learn our system and become familiar with our travel products.
  • Number of freelancers needed: 2
Skills: Live Chat Software Administrative Support Appointment Setting Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Need someone to review quality of our live support team and help manage it. We want to make sure that our team is operating at peak performance. We have a 24/7 operations of home based team members but will need a full overview of the teams performance. We are running into issues of team members not showing up on time or at all, and we need a system implemented to resolve these issues. We can add more tools to manage the team but at the moment we use livechatinc.com and timedoctor.com Also you will need to manage and work with the team to work out any issues that you see. Most of our team chat team members are in the philippines so looking for someone who can relate and understand how to work with these members best. A plus if you can help in finding more chat members and training them once you learn the ropes of our system. Our company mainly deals with tech support for android, IOS and PC devices. With android rooting being the key service. Will also need you to setup and manage scheduling of each team member to make sure we have smooth 24/7 coverage with more members covering peak hours. Right now we have a system in play but need some to manage it.
Skills: Live Chat Software chat support Customer support English
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
This is a very UNIQUE position, loosely in the field of customer service and/or virtual assistant services. As a Health Advocate, you will take on the persona of a number of different friendly software avatars as they interact with seniors. You will control various aspects of each avatar's behavior -- in particular, conversation. We require staffing at all hours of the day, especially waking hours in the US. You will likely start out on an ON-CALL or PART-TIME basis until you have demonstrated excellence in on-the-job training and your abilities are proven. Eventually you could work anywhere from 40 to 60 hrs/week. REQUIREMENTS: 1) Excellent comprehension of colloquial, spoken American English of various accents 2) Excellent written American English SPELLING AND GRAMMAR 3) Excellent personal and social skills, including an understanding of American culture and etiquette 4) Fast, accurate typing skills (60 WPM required, 90+ peak WPM preferred) 5) Computer literacy and the ability to quickly learn new web-based interfaces 6) A reliable broadband Internet connection and screen resolution at least 1366x768 7) A positive attitude! This is a must, as in the course of your work you will inevitably communicate with depressed individuals and may encounter uncomfortable social situations. 8) The oDesk Preferred Qualifications, e.g. 100+ HOURS, at least 4-Star rating which will be strictly observed. Note that for cost and culture-fit reasons, we typically only hire from the PHILIPPINES. 9) A WORKING WEBCAM and MICROPHONE Responsibilities: 1) Listen to and watch audiovisual streams of one or more people talking with you 2) Role-play as a lovable creature with memories and a personality that may be different from your own 3) Type appropriate conversational responses in real-time 4) By doing 1-3 above, provide companionship and emotional support for lonely seniors who may be suffering from Alzheimer's or other dementia 5) Use a web interface to view/enter/manage data and information applicable to 1-4 above. This involves writing in standard US English. 6) Creatively and proactively start conversations based on family photos and text comments. 7) Perform other related tasks as needed during your assigned shifts. E.g. SEO & chat support. We are an exciting, growing company from MIT. For more information, please see www.gerijoy.com. If you believe you are a good fit for this position, we look forward to working with you to bring joy into the lives of seniors and their families! Starting Salary: $3.00/hr ($2.70 after ODesk Fees, Opportunities for Advancement, up to 37% Salary Bonuses and Raises) [Thanks for reading the entire job description. To show your diligence, please type "AHOY" as the first word in your cover letter. Applications that do not follow this instruction correctly will not be read, so you'll have a big advantage!]
  • Number of freelancers needed: 2
Skills: Live Chat Software Administrative Support Customer service Customer support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We recently published an opening like this but have another opening. We are a provider of Website Live Chat services for businesses. In short, we chat with our customers' website visitors to answer questions and turn them into leads and sales. We are currently adding to our team of live chat agents as our customer base is growing. We have worked with virtual teams since 2006. We have a great understanding of what we need to provide to you to ensure you can succeed in this position. Here's what we have to help you succeed with our company: - Training resources via our private team website, including video tutorials, quick checklists to use during work, etc. - A defined "conversation flow" to help you manage website chats effectively. You will *not* be expected to just "handle chats". We've developed a simple framework that will help you know what to do in different situations. - A well designed chat software that includes templates for common questions of website visitors and the ability to easily handle multiple chats at once. - And of course access to your team lead and other team members as needed to help you. This can be done in the same way you would be able to lean over and ask a question to a co-worker if we were all located in the same office. In short, we're *not* new to building and working successfully with a virtual team, so you will be happy with how we will work together. Here's what you need to provide: - Availability between the hours of 8am - 10pm EST. We'll discuss your specific schedule, but our chat service is online during those hours 7-days per week so you'll need to be able to work during shifts within those hours. - Strong written English skills. Much of the communication is conducted via chat templates, but of course you will need to customize chats quite often so professional English communication is required. - Experience with live chat software is a plus, but *not* required - Reasonably fast typing skills. If you type with one finger at a time and you feel you might type slow, this position is not a good fit for you. - If you are already in a "Full Time" job or are in the process of getting hired for one soon, please *refrain from applying for this position*. We are looking to hire someone who can commit to stay with the company after successfully completing the training since we spend a LOT of time and resources on training our newly hired team members. - Reliable internet connection (at least 2Mbps), computer and power connection. - Computer: CPU : at least dual core 2Ghz + RAM : at least 6GB - You MUST have a webcam and a headset as these will be needed both for the interview and for this job. In your reply, please - Start your reply with "yes I definitely read the whole post" - Provide 2 reasons why you think you're a good match for this position. Specific examples are appreciated - Tell us about a "tool" that you've used in your previous jobs that you think was really powerful and helped you accomplish a lot. Describe the tool, share the link to that tool and explain why it helped you accomplish a lot in your work and if that tool was not available to you, described how you would have accomplished that task. - Also, please answer this question: -- In a new internet browser tab or window, visit http://www.archwaypress.com/ordering.html. -- *Do not ask the live chat agent on the website for the answer -- The question is "How many "sets of the plan" are usually usually required if I want to build a house?" *"A plan" means drawings / designs that guide us in how to build a physical house. -- Simply answer this in your job application that you submit to us We are seeking to hire someone immediately and will be interviewing right away. Also, if you're qualified but we hire someone else, we will contact you in the future for additional openings - we're a growing company and will be hiring more agents soon.
  • Number of freelancers needed: 2
Skills: Live Chat Software chat support Customer service Customer support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Hello, We are a hosting company looking for chat support operatives. Currently we only require workers from US/CA/EU/AUS (especially France and Australia) You will be asked to work 5-20 hours a week (how much you want to work is your choice, also your choice when you want to work these hours) in our online environment. You would be answering the customers' questions regarding hosting and resolving their problems. No prior knowledge of the subject is necessary, our tech team will fully educate you on anything the customers are expected to ask you. If there are any problems you can instantly contact our tech team with any questions. Pay is negotiable, but we would roughly be paying 15.50 EUR/hour. ($19.20 USD) This is an excellent opportunity for a stay-at-home job if you like conversating with people and want to earn money from it. Please contact us if you are interested.
  • Number of freelancers needed: 99
Skills: Live Chat Software chat support Customer service Customer support