Hope you are doing ok!
I am looking for a Chinese based assistant for the following tasks.
Short story : I have placed an order with a supplier and paid 30% deposit. The communication with the factory was excellent however once I transferred the money the sales rep has become very passive, she does not reply to my emails and so on. I sent them the money 2 weeks ago (and emailed the bank confirmation) and since I had only 1 email from the sales rep and she said that the mass production has been started. I am not entirely sure whether is true or not and why it was delayed a week but things have got so slow from her side. I can’t afford more delays on these products because I want them to be ready for Q4. Also I need some more details about box sizes and packaging. So I need somebody in China who would be able to contact the factory and speed things up, get another sales rep if needed and we need to get the information we need as quick as possible because I will have to schedule these items for shipping with other products from another factory.
Following tasks need to be taking care of :
- Get contact with factory and ask for required product details such as product dimensions, packaging details, carton dimensions and weight. I have the details of the main product however I ordered other items with smaller quantities.
- The production time they asked was 45 days. We need to make sure that they can deliver the products within this time frame.
- They put inserts in our main product with our logo and some texts on it but they need to send me the layout or format of the insert. Or just the size, for instance A4 paper or A5 or whatever.
- I will arrange an inspection for the goods before shipping so I need a contact detail which I can pass to the inspection company
- Speed things up. The assistant needs to call them every week to make sure production is going ahead.
- To support any communication between me and the supplier
I reckon it is about about a 15 hour job in total and mainly talking on the phone with the supplier and emailing with me and the supplier. The aim is to speed things up.
Hope you can arrange somebody with a reasonable price tag.