We are looking for a customer service rep to:
-Answer emails and Fresh Desk tickets from customers
-Manage orders (Shopify, Amazon, eBay, Magento)
-Manage inventory in Stitch Labs (with our fulfillment partner giving physical inventory info)
-Enter new products into the system
-Answer chat messages from the website
Customer communications will be about FPV racing drones, the status of their eCommerce orders, shipping information and quotes, re-seller inquiries, distribution inquiries, and much more.
We have technical experts that can answer questions, tickets can be dispatched to them and they can help train.