Also seeking a Back-End Magento developer to program several custom extensions.
Develop a "phone order" entry module. This module will display a "phone order ID #" on the website (id could be customer ID #).
When a customer provides one of our agents the phone order ID # by phone, email, or chat, the rep can "impersonate" the customer's session.
This will allow the agent to view the contents of the customers cart, add or remove items from the cart. Update shipping, billing information, etc.