Eastern Bank Corporation® is currently looking to hire 5 Part-time Direct Virtual Bankers .You will have typical Personal Banker job duties while working in a virtual office.
Requisition Title: Virtual Banker (Part Time)
Primary Location : Anywhere in the U.S
Type : Part-Time
Hours : 15 Hours per week
Days : 5 days per week
Weekly Pay : $800
Organization : Customer Service Center
Schedule : Part-time
Job Level : Entry Level
Travel : No
When you join Eastern Bank, you join the largest and oldest mutual bank in the country. We pride ourselves in having knowledgeable
and experienced professionals that can provide the expertise, personal attention and service our customers deserve.
As the fourth-largest full-service commercial bank in Greater Boston, we are able to offer you unique opportunities for career growth
throughout the organization, as well as a competitive compensation and benefits program.
As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong
reason why you should consider a career with us.
Responsibilities include, but are not limited to the following:
*Perform a variety of routine teller transactions to include greeting and identifying customers, processing numerous types of transactions, and identifying other financial needs and making referrals to business partners in other areas as appropriate.
*Properly identify customers using established procedures
*Process deposits to customer accounts inclusive of cash and/or checks, verification of endorsements, and provide customers with receipts
*Cash checks for customers and non-customers
*Transfer funds from one account to another
*Properly file all government-mandated reports related to large cash transactions
*Process various types of loan payments and credit card cash advances
*Balance ‘virtual vaults’ at the end of each shift
*Answer general customer inquiries
*Must maintain a detailed knowledge base of bank products, services, policies, procedures, maintenance and regulatory requirements.
*Is able to independently handle a diverse array of complex customer situations by making sound decisions that minimize risk to both
the bank and customer.
*Must be able to multi task and to handle basic customer complaints and problems without assistance.
*Is able to recognize personal limitations in an acceptable time frame and initiate requests for assistance to appropriate personnel
*Actively engages in the sales process by identifying potential financial needs for customers and non-customers alike and makes
appropriate referrals of such leads to business partners across the bank for follow-up.
*Assists the Service Team in offline tasks such as; updating ECM service requests and or customer account maintenance and/or other
duties as needed
*Incumbent has the authority to use discretion in some circumstances, but if/when written policy is unclear or there is any
uncertainty, the Virtual Teller should seek guidance from his/her immediate supervisor.
*Ability to constructively handle unexpected problems in a fast past environment Strong analytical skills
*Must be able to multi-task and have strong organization skills
*Must have the ability to work independently
*High school or equivalent education/experience required
*Teller experienced preferred, but not required.
*Individual should have a basic understanding of debits and credits in a banking environment.
*Incumbent must be outgoing, have good customer service skills and the ability to work in a fast-paced environment.
*Individual must be comfortable with working ‘on-screen’ and be verbally articulate.
*Incumbent should be a self-starter who is technically proficient.
*Must have the ability to multi-task and excellent written communication skills
*Excellent verbal and listening skills including good grammar, tone of voice and diction
*Bilingual a plus
Kindly send me a personalized response in which you let me know the kind of area of work you have experience in matching our needs and if you have references when applying for the position please provide a copy of your resume.