Customer Service Representatives are responsible for assisting customers on a wide range of topics including payments and billing, product features, and technical support. Representatives are dedicated to resolving customer's inquiries accurately and efficiently, which ensures customers are 100% satisfied with the DISH products and services they have chosen.
Primary responsibilities are described in the following categories:
- Payments and Billing - accept payment by credit card, offer self-serve payment solutions, and explain charges on the customer's bill.
- Product features - assist customers with pay-per-view orders, change programming packages, equipment upgrades, and general questions.
- Technical Support - troubleshoot a variety of technical issues, from signal loss to remote control use.
- Sales - use a consultative approach to educate and offer existing customers additional programming, products and services to enhance their DISH experience.