ONLY APPLY IF YOU HAVE STRONG PREVIOUS EXPERIENCE ON SHAREPOINT ONLINE
The IT Team Site (ITS) application template for Microsoft SharePoint Online is divided into four main categories, Helpdesk, Projects Management, Bug Tracking, and IT Asset Management.
Help Desk Functionality
Using the solution, end users initiate a request by visiting the Helpdesk site and completing a Help Ticket. Built in Knowledge Base and Support FAQ pages can simplify the process of researching solutions to help desk requests or allow users to research answers to their own questions. Users can then check back to see the status of any outstanding Service Requests and can also choose to escalate their Service Request to a higher priority, if required.
Project Management Functionality
The Projects Management portion of the site helps manage lists of projects and their related budgets, tasks, issues and milestones. This template allows users to enter project information, including estimated start and end days, project health, project owner, percent complete and budget information in both currency and days. Each project team member can enter project tasks, issues and milestones and associate those to a specific project, indicating the start and end dates, which can be shown on a Gantt chart, Calendar, or in list format.
Bug Tracking Functionality
The Bug Tracking portion of the site helps software development teams collect and track bugs in their code. The template allows bugs to be logged by both end users and members of the development team including collection of supporting data such as Reproduction Steps, Related Bugs, Categories and related screenshots, documents or other files. Team members can either assign a bug owner when logging a bug, or can leave the bug to be assigned at a later time. Unassigned bugs are viewable in a single list and are also listed on the template’s home screen.
IT Asset Management Functionality
The IT Asset Management portion of the site helps teams manage new IT asset proposals and track the status of existing IT assets. Using the built in workflows, an asset manager can approve or deny requests for new assets made by others within the organization. Once purchased, properties for the asset can be uploaded including purchase price and date, location, condition, manufacturer, model, current owner, and retirement date. In the period after acquisition, asset managers can return to the site and update the location, assignment, management, and other information for each asset, allowing a centralized location for a company to track IT asset information.
Activities Performed in this Template
The following examples show the various ways we anticipate this template will be utilized in a typical organization. These are some of the functionalities and the architecture must support enhancements and additional features as and when requested.
Self-Help Library: Provide end users self-service functionality through FAQ and searchable Knowledge Base of relevant articles. Keywords and related articles can also be added to knowledge base articles, enabling simplified searching of solutions.
Service Requests: Assignment of service requests to Help Desk personnel. IT Staff can take ownership of a service request, assign it a priority and save updates with the inline editor feature of Windows SharePoint Services.
Enable end users to create service requests, assign a priority and check back for updated status. End users can create detailed descriptions of the issues that need to be resolved.
Helpdesk Performance Statistics: Service Representative Managers can view a dashboard of the service department’s performance, including overall service request performance, priority and average resolution time in days.
Bug Reporting: Allow all authenticated users with access to the site to log a new bug, listing information such as what it takes to reproduce the bug, comments related bugs and severity levels.
Bug Processing: User specific dashboards of bugs the user opened and bugs assigned along with requirements on when the bug fix is required.
Bug Performance Statistics: Workspace Managers can view a dashboard of the Bug Processing department's performance, including overall bug processing performance, priority, severity, and more.
Asset Proposals: Enable organizational users to propose the requisition of new assets in a centralized location. New asset proposals can include recommended manufacturer, description, purchase price, model number and comments on why the asset is required. The requestor can input an owner’s username, which allows that person to view the pending proposal on the main dashboard.
- Solution Architecture Documentation
- WSP Template File
- Complete User Guide and Help File
- Source Code
We will provide a complete document with requirements and wireframes.