SnapSolv, a cloud based smart messaging SaaS platform enabling businesses to engage customers for sales and support over multiple channels web, mobile, SMS and FB Messenger. The Platform provides web interface for customer support agents to receive and respond to customer messages received from the above channels from a single web interface. We are developing Virtual Agent and Bot Capabilities where businesses can configure them and enable them in addition to human agents.
Design and Develop Bot framework Define Intent & Entity Models, Create & Configure Bot and Run Bots.
Our backend system ( built on Node.js, socket.io ) receives conversations from Webchat ( Web) , FB Messenger, SMS ( TEXT) or from Mobile Apps, and the conversations will be passed to Bot.
Process incoming messages and resolve to intents, find entity and actions handlers ( external API calls). Receive responses from action handlers and send the response back to the above channels.
This is not one time Bot for a specific domain. Bot will be configured with the intent, entity model for a given domain ( shopping / e-commerce, travel agency, hotel booking etc) and corresponding action handlers ( typically API calls to booking system, order management or scheduling/appointment systems) .
Developers should have experience with one or more AI platforms LUIS.Wit.ai, Watson.