Hopscotch is democratizing coding with a unique, mobile-first visual programming language. Our award-winning iPad and iPhone apps have been used by millions of kids, parents, and teachers to learn to code and make art and games.
We are looking for someone who loves to learn and help people. You are excited about understanding the inner workings of kids’ creative minds, and want to foster their growth as creators. You’re fluent in emoji and can appropriately adjust your communication to engage kids, parents, and teachers alike.
You will grow and support the Hopscotch community (500k kids, 7-12 years old). You will play an important role in helping our users learn how to code on Hopscotch, and your work will make a real impact.
What you’ll be doing
• Shape the culture of the community by serving as the face and voice of Hopscotch in The Hopscotch Forum, responding to users’ questions, participating in conversations about Hopscotch, and offering feedback on projects. You will set the example of an engaged Forum member.
• Curate interesting, exciting, and helpful user-generated content for the front page of Hopscotch, the Featured channel.
• Moderate user-generated content across Hopscotch properties to ensure that it meets community guidelines and that Hopscotch is a safe environment for all kids
• Provide timely and helpful customer support via email. Answer users’ questions about the product, manage account-related issues, and connect users with additional resources to support their growth.
• Generate insights and escalate product feedback, questions, or concerns to the product team to make Hopscotch better.
Your skills include:
• Strong written communication skills. You can quickly and appropriately modulate your tone for different audiences while maintaining the brand’s friendly and helpful voice.
• Keen eye for quality content that fits the community’s interests
• An interest in helping kids be successful and achieve their goals
• An interest in online communities or gaming helpful but not required
• A detail-oriented problem solver
• Deeply empathetic
• Interested in developing processes
• Self-motivated and independent
• Excited about hanging out (virtually) with kids
This is a part-time role with flexible hours and the possibility of remote work. You will work a minimum of two hours every day per a mutually agreed upon schedule. We ask that you commit to working at least 15 hours a week. We are also looking for someone who would like to do this work on weekends (and are open to hiring someone exclusively for weekends.)
The starting rate for this position is $12.50/hour. If you’re local to NYC, you can partake in our delicious daily breakfasts and unlimited coffee and tea.