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Hourly - Expert ($$$) - Est. Time: 3 to 6 months, Less than 10 hrs/week - Posted
eCRM Solutions Consultant for the insurance industry. Background in email marketing, SMS. - Analyse the solution Define the optimal CRM approach for your business Synchronise the CRM strategy with the broader business and marketing strategies Identify value creation opportunities in the customer life cycle management process - Design the solution Define key performance and customer insight requirements Translate the CRM strategy into a top line customer communications plan Use a generic CRM solution model to identify the key components of the required CRM solution (people, process and technology) - Define a high level data and systems architecture for the CRM solution Justify the solution Use a standard CRM business case model to structure the business justification Implement the solution Define the overall change and process management required for implementation. Distil these down into an implementation plan for the new CRM solution
Skills: OrangeCRM SuiteCRM