Job Title: Customer Service Sales Representative
Job Location: Work Remotely from Your Home Office
About Us Alan’s Factory Outlet has been helping people for over 12 years with their storage building, garage, carport, gazebo and pergola needs. Looking for an amazing team member who loves helping people and can provide excellent friendly customer service, self confident, motivated, hard working with a cheerful friendly voice.
Job Duties You will be responsible for answering live calls, returning potential customer calls and emails concerning questions about products, pricing, navigating on website, taking and processing orders, status checks on orders, etc.
Must be able to handle fast paced sales and customer service work environment. Handle customer objections and complaints. Must know all product information and give accurate pricing on all products.
You will need to be able to answer or return 50 to 100 calls/emails a day.
You must have a computer with high speed internet, phone headset, calculator, printer/scanner and quiet workspace for this home based position. Must have child care outside of home.
Qualifications 3 to 5 years of sales/customer service experience selling with proven track record. Integrity, honesty, loyalty, ethics, trust worthy, willingness to learn, quick learner, friendly cheerful voice, positive, enthusiastic, passion, great communication skills, problem solver, team player, accuracy, willingness to take on new projects. Testing and background check required.
Salary and Benefits 40 hours a week full time, winter months could possibly be part time but most likely 95% full time year round. Monday through Friday 9AM to 5PM. Paid 30 minute lunch break. 9 paid holidays each year. 7 sick/personal days that can be cashed out at the end of the year if not used. 5 vacation days first year, 2nd year 10 vacation days and 1 additional vacation day for each year of service.
Job Type: Full-time
Salary: $16.00 /hour
selling/sales: 3 years