Our Ecommerce Company is currently seeking an experienced customer support representative to join our team full-time.
Your day to day tasks include but not limited to:
- Solving All customer services issues
- Tracking and following up on orders and delivery issues
- Filing Claims with shipping companies
- Reprocessing Orders
- Feedback revisions and initiating contact with customers who feel their problems were not solved completely.
- Authorizing and submitting customer returns
Priority will be given for experienced freelancers with Ecommerce customer service experience
- Available at least 40 hours per week and during the dictated hours
- Strong English writing skills and strong typing skills (at least 70 words per minute)
- Reliable and dedicated, looking for a long term position.
- Team oriented, attention to details
- MOST IMPORTANT – High problem solving skills.
Please note: DO NOT APPLY IF YOU CANNOT MEET THE ABOVE REQUIREMENTS.
To confirm you have read this job requirements, please include the word “STORM” in your cover letter