This is a pure and VERY EASY SURVEY CAMPAIGN, not lead generation. There's no hard selling & no appointment setting. We are looking for 3-5 new agents to start immediately.
We use very short successful VERBATIM scripts and rebuttals and they are REQUIRED for this job. They make quality surveys, they help make money and prevent the conversation from being redirected to difficult situations.
1. Consistent, very clear, confident and polite tone of voice with no accent.
2. Call quality oriented and could handle very strong QA & Client feedback.
3. Could work for 8 hrs and make 150 calls or more per shift.
4. With enthusiastic, friendly and very positive attitude.
5. Minimum of 4 months office based call center experience in either inbound/outbound setting
6. With experience in Sales and Lead Generations (no required but highly regarded)
7. Able to learn and follow instructions through chat, email, training videos and webinars/conferences.
8. Very strong attention to quality and details.
Campaign: Hewlett Packard, Microsoft & Intel Survey Campaigns
Country of Service: United States (all states)
Hourly Pay: $4-6/hour (quota based, depending on offer)
Pay per survey: $3-6 (quota based, depending on offer)
Schedule: Mon-Fri 9pm-5am Manila
Rest days: Saturdays & Sundays fixed
Required calls: 25 per hour (200 or more per day, 80% of these are VMs)
ACW (paid): 20 secs in between calls, 15mins paid ACW added per survey
Scripts: Verbatim (has to be read word for word)
Documentation: none, we use a voice transcription software
Performance Observation time: 2-4 weeks
SAMPLE SCRIPTS AND RECORDINGS:
(may not match the scripts read in the recording, we recently changed our script)
(we removed the information verification part)
DO NOT APPLY IF:
1. you cannot give a long term commitment
2. you have attendance issues, noisy working environment, unstable internet connection or just looking around for part time opportunities
3. you are not a performer or if you cannot deliver 2 surveys or more daily
4. you cannot reach 200 unique call attempts daily
5. you cannot reach 8 working hours daily
6. your line is not DSL with minimum speeds of 2 mbps download, .5 upload and ping of less than 40
7. you have no USB headset with noise cancellation feature
8. no personal and silent space for work
9. you are not comfortable with TimeDoctor and other monitoring tools
10. you are not comfortable with background checking
1. Skip the very lengthy cover letter. Save it for later. Just put the following information below and attach a sample call recording or voice clip or a link to your recorded voice using http://vocaroo.com
Complete Name: (FirstName, MI, LastName)
Voice Clip (vocaroo link):
2. Bids of more than $5 will be less prioritized or declined. We cover all payment transfer charges.
3. Once we get your application, we will contact you for an interview. Be ready with the following:
Skype with photo
Gmail email with photo
valid government ID
Headset with noise cancellation feature
4. After passing the interview, you will be given a client mandated link to accomplish an online form.
We are conducting interviews from 6:00pm-2am Mla.
See you around!