We need someone who can help my small business, we need someone who can take a small amount of calls per day and put them onto a very basic online booking system. We may also get the odd call from people looking into gaining more insight about our company before they book with us, so it's important you're able to educate yourself about our business.
We're also looking for someone who is good with Facebook and Instagram, both on answering questions and posting new content. Full training with be given and guidance on material to post will also be given.
We're looking to start this off as an ad-hoc/part-time gig, hopefully looking to expand into a more semi permanent role with the increase of business.
We have 4 telephone numbers that dial into 1 skype phone number, so the job is doable from anywhere in the world, as long as you have a great command of the english language and have impeccable communication skills both over email and on the phone.
A short telephone interview will be required.
Please feel free to contact me more for information on the type of work, or if you have any questions.
The Transfer Co
Questions and Answers:
Q. What are the time frames for the job?
A. There are no 'timeframes' as such, if a call comes in, we expect it to be answered. Our usual business hours are 24 hours and we're based in the UK, so we expect an influx of calls between 6AM to 10AM, then 2PM to 9PM. We may have 2 agents working 12 hour shifts, essentially on 'stand by' incase a call comes in. We can discuss the 'stand by' fee later. In terms of social media, we expect responses within the hour. – Hopefully this answers those sets of questions
Q. How many hours do you expect this work to take per day?
A. The workload will most probably look like, an hours worth of inbound calls per day, then an hours worth of social media marketing or responses.
Q. Fixed monthly amount?
A. There will be a fixed monthly amount based on the stand by rate, but otherwise, we'll pay hourly. We're expecting (and hoping) the hours of work will increase through the next 3 to 6 months as business grows.