Our large copywriting agency is looking for a talented, invested, passionate & creative individual to join our team as a Content Specialist.
USA ONLY. Remote, work-from-home position. MUST have a quiet office environment.
We don't just want someone who will clock in and out. We don't just want someone who needs to make money. You WILL make money, but we want you to have a heart and passion in what you do every day. We listen to ideas, allow room for creativity, and love seeing our people excel. We're looking someone who LOVES our field (online writing, content marketing and copywriting), and is just as invested to see us succeed - a likeminded mindset that is currently in our amazing group of staff people now.
We have a solid presence and strong community online, with a Twitter Chat that has been #11 on Twitter worldwide during it's live hour; our CEO hosts The Write Podcast; and we outrank Content Marketing Institute through the organic presence we have with The Write Blog (over 700 blogs), www.expresswriters.com/write-blog. Our team has over 60 writers, each of which we consistently train to the best standards. We have amazing staff editors that help train the writers, and Content Strategists who develop exclusive content research and planning packages for our clients. None of this is being done by anyone else in our field.
-Handle a busy sales inbox at expresswriters.com, writing well-written, thorough replies and helping anyone with a product inquiry, ongoing order need, billing issue, etc
-Handle live chat daily
-Handle incoming phone calls as an extension on our line
----Tracking and updating leads and their orders in Insightly, doing customer service by helping clients place orders, etc. This is a simple process we'll train you on.
Ability to multitask. Solid level of speed when typing and intelligence to be able to get deep into a client's problem, help resolve it with the Content Manager, and show them the BEST support they could receive. We want our clients to consistently be blown away with amazing customer service, and that's where you come in! You can't be surface level at it, or they'll leave. You can't drop the ball. Not being thorough, consistent and professional WILL result in us losing sales, which will harm the entire company and our livelihood - so you MUST care about succeeding this position, and bring your best every day.
Bonuses: 5% of the sale when you bring in a cold lead. I have an entire process that WORKS to share with the right candidate that you can spend several hours of the day doing. We don't get a lot of calls and chat is random, so you'll have time every day to do this.
7 hours /day, M-F
($525/weekly - bid for a week of work)
COVER LETTER REQUIRED - applicants without one won't be considered.
Please tell us why you'd be a strong addition to our cohesive team. Tell us why you're passionate about content marketing + customer service and your history! We care about innate creativity and intelligence rather than a college degree.