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Phone Support Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
U.S. Based company looking for Virtual Assistant and Customer Representative to work with clients and potential clients who need our help sending their kids to college. Duties include, but are not limited to responding to and filtering incoming emails, take over my emails, phone and forward them to the appropriate person or queue. You will: 1) Take inbound phone calls 2)Make outbound phone calls 3) Schedule people asking for an appointment 4) Place certain emails in google docs 5) Reply to emails and tell people when we will get back to them or that you 6) Create a VIP List 7) Forward emails to me you don't know how to answer 8) Document frequently asked questions 9) Send outbound emails 10) Make outbound phone calls 11)Sort via junk emails Must be: Excellent in written and spoken American English You must adhere to hours of operation: Monday-Friday 10:15 AM PST - 4:15 PM. 25 hours per week.
Skills: Phone Support Administrative Support Appointment Setting Call Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Seeking a person with customer support / account management experience to handle questions our customers have relating to our website or their accounts. Could include outbound calls as well to obtain updated payment information, email addresses, or other info as needed. Background: We are an 18 year old online community consisting of businesses who buy and sell computer related IT equipment. We need someone to help us field their questions, and to keep our member information up to date. Requirements: - Experience in a customer support role. - Excellent verbal communication skills - Excellent written communication skills - Technology to support QUALITY VOIP calls - Good people skills. - Reliable - Flexible schedule - 10-15 hours per week
  • Number of freelancers needed: 2
Skills: Phone Support Administrative Support Call Handling Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I run a property management company and I need a virtual assistant who is fluent in both English & Spanish who can answer phone calls from tenants. I will create a google voice phone number that will forward to your phone. You will need to answer, take down the message from the tenants, and email it to me.
Skills: Phone Support Data Entry Spanish Telephone Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
This is a long term assignment: Must be able to start ASAP Must be eager to make money - Customer Care & Service - pull and send out properties for customers, make follow up phone calls. - Admin support - make follow up phone calls to leads, real estate partners, and to clients on transactions, answering incoming phone calls - Make outbound calls to leads, screen leads, and schedule appointments Requirement: - Proficient Conversational English speaking ability with little accent - Past experience with customer service
Skills: Phone Support Administrative Support Appointment Setting Real Estate IDX
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Looking to hire Sales Representatives to work full time, 10:00 am - 7:00 pm EST. Must have excellent English communication skill. Must be willing to work extended hours. Previous work experiences with Sales and Outbound Calls are required. Base pay (hourly) plus commissions. Weekly payout. If interested and available for the job, please submit your updated resume at sysareehomebased@gmail.com or add me on Skype at sysaree.sevilla.facturan
  • Number of freelancers needed: 10
Skills: Phone Support Appointment Setting BPO Call Center Call Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I am a real estate investment company and we are growing this year. We are in need of someone who speaks fluent English (And Spanish Perhaps but not a must), and who is experienced on the phone to negotiate Sales of Real Estate & do follow up phone calls. Worker will be expected to speak to at least 30-40 different people on the phone per day. Work must be motivated, Passionate, & fun. Worker must be flexible on hours, to work in the Evenings (Eastern Standard Time US) We will provide a certain script, but the phone call will be casual. Looking for experienced person to eventually come on full time. Thanks
Skills: Phone Support Appointment Setting Cold calling Email Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are a small family business in the area of wireless networking products. We are based in the US and sell our products mainly via amazon to consumers. We are uncomplicated professionals that value high work ethics and loyalty. We are ready to work with the right candidates for years and ensure that you are going to participate from our growth. We Please note, there are no sales involved in your calls. We need an experienced telemarketing agent that performs customer satisfaction calls to recent customers in the US. You should possess experience contacting consumers that do not expect your call. Our products are highly rated, so that you should not experience reactions out of the ordinary. While we expect telemarketing experience in order to know how to reach your goals, we do not wish aggressive strategies. Please perceive, the focus rather lies on customer service. We will deliver a basic script that we expect you to follow, with or without adjusting to your personal comfort. We will ensure that you are going to receive guidelines in order for you to be prepared for objection. We will make a software available that automates most of the documentation. We pay on an hourly basis expecting a high dialing rate and paying bonuses for meeting and exceeding targets. You should have a verifiable US or UK accent but physically being in the US or UK is not a requirement. Fluent Spanish would definitely be a plus to be considered. Please note: We will speak to all qualifying candidates to verify their accent. We will also spread test customers among the calls to verify that the calls are being performed with a native or near-native US or UK accent. Who ignores our requirements will be marked as spam. When our call monitoring detects other than native US or UK accent, the work will end on the spot and accordingly documented in your upwork feedback.
Skills: Phone Support Cold calling Customer service English
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We are a small not for profit provider located in Adelaide, South Australia with 5 networked desktops and server. I am seeking quotes for an ad hoc help desk/administrator to troubleshoot as required. We currently have an IT provider who provides, but would like to review this arrangement to ensure that we receive only the support and services we require, being a small not for profit provider. We are seeking the services of an IT provider or individual who can: *provide support through phone, remote and email support *install necessary critical and security patches as required *resolution of IT related issues i.e. printers, desktops *setup of new users We would be happy to explore a reasonable per hour rate, or a maintenance block of hours. Happy to receive responses outlining your experience, services offered and rates.
Skills: Phone Support Computer Networking Computer Repair Computer Skills
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I am looking for someone that can handle all of my customer service needs including -Answering Phone Calls -Returning Customer Emails -Following Up with customers You must speak very fluent conversational English and be able to work Monday - Friday 9am - 6 pm CST USA I will train you via skype, recorded phone calls and video on how to speak with customers and help them. Do NOT apply if you are not a very good English speaker.
Skills: Phone Support Email Handling Telephone Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are a US software company focused on cloud B2B systems, looking for a tech/customer support agent to provide phone/live chat/ticketing based support. This is a long-term, ongoing position. Required skills: - Fluency in English (both written and verbal) - Technical background, either in the software industry or closely (IT) related - Experience in providing technical/customer support - Good at multitasking - Strong problem solving skills - Strong communication and teamwork skills - Basic knowledge of Android/iOS systems - Reliable Internet connection (10+ mbit) for VOIP use Bonus skills: - Any kind of sales experience is a plus - Experience with any kind of scheduling, payroll, project management, HR or CMS software is a plus - Any experience with Zendesk, RingCentral, LiveChatInc or Intercom is a plus Work duties: - Handling tickets, live chat and phone calls with customers - Responding to general inquiries about our software - Resolving technical issues clients may experience with the use of software - Helping customers with the registration, initial setup and/or software use
  • Number of freelancers needed: 2
Skills: Phone Support chat support Customer service Customer support
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