Phone Support Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Name: Title: Satisfaction Specialist Reports to: Maxence Roy, CEO Based at: Remote (North America Time Zone) Role Purpose As our Satisfaction Specialist, your main responsibility is to increase our Net Promoter Score (NPS) over 30+. (Click here to read more about the NPS : https://www.netpromoter.com/know/). You are also responsible for increasing our sales, by taking orders by telephone and calling our clients to see if they need anything else we can help with. Key Responsibilities & Accountabilities - Be available to answer calls during business hours (10AM - 3PM EST, Mon-Fri, 25h/week total ). - Call every new customer to answer questions, solve their problems and offer additional help. If they don’t answer, leave a message to let them know they can call us back or find the information on our website. - Call every customer that wants to cancel or get a refund, get to really understand the issue that they are facing, and document everything to help us improve in the future. Try to offer him to stay for an additional amount of time. - Become expert at using our Client Management Softwares and our Helpdesk software. Handle Refunds, Membership Cancellations, New Orders and Other Requests. - Systemize and document procedures on how to use our Customer Relationship Management Softwares (Ontraport, Active Campaign, MemberMouse), our Helpdesk Software (Freshdesk). - Write an answer to every question that’s been asked more than 2 times, and post it in our help center. - Document every complaint that we receive about our product, marketing and billing so that our other teams can work effectively on the most pressing issues. - Meet Weekly with the CEO to discuss challenges and progress. Key Performance Indicators 1. Net Promoter Score 2. % of clients upgraded to our club membership 3. Average duration of club membership (In Months) 4. Average time to first response to support ticket 5. Customer satisfaction rating from solved support tickets Personal Characteristics 1. Bilingual in French and English 2. Interest in health and fitness 3. Good listener 4. Enthusiastic 5. Assertive 6. Organized
Skills: Phone Support Call Handling chat support Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are looking for an excellent customer service executive. Your role will include internet research and customer service. You should have: - Amazing communications skills and attention to detail. - PERFECT English (written and spoken) - Love working on research, administration and with people. - Online for at least 10 hours a day during Singapore working hours. - Highly available - able to work on tasks immediately when they are allocated to you. We hope you will find that you really love working with us and that you will find it to be an amazing learning opportunity. Please include the times that you are usually online each day. We look forward to hearing from you!
Skills: Phone Support Customer service Email Handling Virtual Assistant
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
I need freelancers to call contacts from Salesforce (SFDC), convey to the prospect that you're conducting a brief market research study consisting of three questions about their school's use of Internet technology. If they qualify, you will ask if they are interested in speaking with one of our partners that get their school high speed Internet access for free. If they agree, you will use Google Calendar to set an appointment with one of our consultants and update the SFDC records. Expectation is that you will log 100 outbound calls a day, hold 10 conversations and book a minimum of 2 appointments a day.
Skills: Phone Support Appointment Setting Cold calling Data Entry
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, Less than 10 hrs/week - Posted
I am working on a research project at Stanford and need to conduct a survey with hospitals. I need help calling US hospitals and getting their contact information. Very straight-forward job, but does have requirements: 1) Native english speaker 2) Has a phone/ability to call US numbers 3) Pleasant conversational manner
Skills: Phone Support Data Entry Virtual Assistant
Hourly - Expert ($$$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I am a veteran life insurance sales person and own a national brokerage.  I need an assistant to make phone calls to selected clients and prospects. Here's what you need to know about these calls: They are all “warm” calls, as opposed to cold calls. You would be calling existing clients, and prospects in the process of becoming clients. Clients would be called to set up phone appointments with me. These calls would be made after the clients have been pre-approached about additional services being offered to them. So, they should be expecting your call. Prospects would be called to expedite information and other requirements needed to do life insurance research for them. They would have already requested this research, and been made aware of what these requirements are. So they, too, should be expecting your call. Under no circumstances would you be selling. You would not be discussing companies, products, or pricing, and so you would not have to be life insurance licensed. I am licensed in every state except Alaska and Hawaii, so calls could be placed across the country. You would need the time flexibility to be able to call either coast at an acceptable hour. Depending on your phone plan, we would work out something to cover this expense. The current workload would be about two hours or so a week. Depending on the results, additional hours could be added. Here are the skills and qualifications you must have: Prior experience on the phone is a must. This could be via sales support, customer service, sales, consulting, or many other capacities. You must be bright, perky, and somebody with whom people enjoy talking. Some people just have that personality. You should really like to be on the phone. It goes without saying that a command of English, and a polite and professional manner, are mandatory. In terms of personal qualifications, I only hire people who are 100% trustworthy, 100% reliable, 100% accountable, and who give their best at small and large tasks alike. Please review both my business website and my blog before responding. They will give you a good idea of who I am, what I do, and how I do it. This way you can determine whether or not my firm is a good fit for you. ApprovedAsQuoted.com - Our Brokerage Services PlanRiskLive.com - Life Insurance Blog
Skills: Phone Support Administrative Support Customer service Customer support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
An online training company based in Palo Alto, California is urgently looking for a part-time virtual assistant to assist with the following: 1. Phone and Email Support 2. Administrative Support 3. Internet Research and Marketing This is a part-time opportunity starting 5-20 hours a week, and can lead to a long-term opportunity with growth prospects for the right candidate. The ideal candidate must be: - Intelligent, responsible with excellent social and communication skills. - Available on as needed basis during business hours weekdays and saturdays. - Must have high-speed internet access and quiet place to make and handle phone calls. To apply for this position please answer the pre-screening questions below. 1. What kind of projects are you currently working on, and how many hours are you available per week? 2. How would you describe yourself? What are your strengths and weaknesses? 3. Do you have a quite place to work from with computer and high-speed internet access? Why would you consider yourself a good candidate for this position?
Skills: Phone Support Administrative Support Appointment Setting Call Handling
Hourly - Expert ($$$) - Est. Time: 1 to 3 months, 30+ hrs/week - Posted
We are seeking a Customer Service/Call Center. Responsibilities: Receive inbound phone calls and internet chat sessions from customers and service their needs effectively and efficiently Listen actively and establish rapport Quickly understand and analyze customer needs Adhere to compliance regulations and security policies Consistently meet performance standards set by department Requirements: High School diploma or GED/equivalent 1+ years of experience in customer service with an excellent performance and attendance record Preferred Qualifications: Excellent oral communications skills (grammar, positive tone, active listening, etiquette, empathy, confidence) and written skills (spelling, logical thought processes and sentence construction, appropriate word choice) Extremely customer-focused; positive, professional attitude Intelligent, self-motivated, quick learner Pays strict attention to detail, understands importance of accuracy and responsiveness Strong PC and internet skills Very good organization and work prioritization skills Banking or credit card experiences a strong plus Sales experience is preferred for cross selling, up selling and down selling Strong negotiation skills Outgoing and enjoys contact with people Enjoys teamwork, collaboration and looks to others to help make decisions and complete work correctly and adhere to established guidelines Demonstrates the need to be proactive when a situation arises rather than work reactively Polite and well-spoken while interacting with customers, superiors or co-workers Strives to become experts Able to adhere to a strict code of ethics established by company, client, and government
Skills: Phone Support Administrative Support Call Handling chat support