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Phone Support Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are a small family business in the area of wireless networking products. We are based in the US and sell our products mainly via amazon to consumers. We are uncomplicated professionals that value high work ethics and loyalty. We are ready to work with the right candidates for years and ensure that you are going to participate from our growth. We Please note, there are no sales involved in your calls. We need an experienced telemarketing agent that performs customer satisfaction calls to recent customers in the US. You should possess experience contacting consumers that do not expect your call. Our products are highly rated, so that you should not experience reactions out of the ordinary. While we expect telemarketing experience in order to know how to reach your goals, we do not wish aggressive strategies. Please perceive, the focus rather lies on customer service. We will deliver a basic script that we expect you to follow, with or without adjusting to your personal comfort. We will ensure that you are going to receive guidelines in order for you to be prepared for objection. We will make a software available that automates most of the documentation. We pay on an hourly basis expecting a high dialing rate and paying bonuses for meeting and exceeding targets. You should have a verifiable US or UK accent but physically being in the US or UK is not a requirement. Fluent Spanish would definitely be a plus to be considered. Please note: We will speak to all qualifying candidates to verify their accent. We will also spread test customers among the calls to verify that the calls are being performed with a native or near-native US or UK accent. Who ignores our requirements will be marked as spam. When our call monitoring detects other than native US or UK accent, the work will end on the spot and accordingly documented in your upwork feedback.
Skills: Phone Support Cold calling Customer service English
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We are a small not for profit provider located in Adelaide, South Australia with 5 networked desktops and server. I am seeking quotes for an ad hoc help desk/administrator to troubleshoot as required. We currently have an IT provider who provides, but would like to review this arrangement to ensure that we receive only the support and services we require, being a small not for profit provider. We are seeking the services of an IT provider or individual who can: *provide support through phone, remote and email support *install necessary critical and security patches as required *resolution of IT related issues i.e. printers, desktops *setup of new users We would be happy to explore a reasonable per hour rate, or a maintenance block of hours. Happy to receive responses outlining your experience, services offered and rates.
Skills: Phone Support Computer Networking Computer Repair Computer Skills
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I am looking for someone that can handle all of my customer service needs including -Answering Phone Calls -Returning Customer Emails -Following Up with customers You must speak very fluent conversational English and be able to work Monday - Friday 9am - 6 pm CST USA I will train you via skype, recorded phone calls and video on how to speak with customers and help them. Do NOT apply if you are not a very good English speaker.
Skills: Phone Support Email Handling Telephone Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are a US software company focused on cloud B2B systems, looking for a tech/customer support agent to provide phone/live chat/ticketing based support. This is a long-term, ongoing position. Required skills: - Fluency in English (both written and verbal) - Technical background, either in the software industry or closely (IT) related - Experience in providing technical/customer support - Good at multitasking - Strong problem solving skills - Strong communication and teamwork skills - Basic knowledge of Android/iOS systems - Reliable Internet connection (10+ mbit) for VOIP use Bonus skills: - Any kind of sales experience is a plus - Experience with any kind of scheduling, payroll, project management, HR or CMS software is a plus - Any experience with Zendesk, RingCentral, LiveChatInc or Intercom is a plus Work duties: - Handling tickets, live chat and phone calls with customers - Responding to general inquiries about our software - Resolving technical issues clients may experience with the use of software - Helping customers with the registration, initial setup and/or software use
  • Number of freelancers needed: 2
Skills: Phone Support chat support Customer service Customer support
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We keep re-posting because we keep growing! Come join us in disrupting the billion+ dollar per year home services industry! Ezhome.com is a company cofounded earlier in the year by Odysseas (co-founder of odesk) and Spiros (cofounder or PatternInsights). Located in Palo Alto, ezhome already has significant traction, a staff of almost a 100 people (the majority of them “upworkers") and has received significant funding from top VC firms in the valley. We aim to revolutionize the home services space, the way oDesk revolutionized how the world works! We have more customers than we can handle, and have been growing fast! We're looking for a few warm personalities with exceptional customer service skills to care for our customers end-to-end. For more information on our company, please visit our website at www.ezhome.com! There is HUGE potential for career growth! Job responsibilities: - Manage a set territory of customers as their main point of contact and the primary person responsible for keeping them happy. Examples of daily communications may involve, upgrading a current plan level, coordinating a visit for an irrigation check or repair, monitoring and issuing referral credits, answering general service questions, etc. - Update CRM / Customer Relationship Management System (multiple steps involved per appointment) - Respond to customers in a timely manner and document all communication in Zendesk and/or our in house app. - Communicate as a responsive and friendly team player between the Sales Team, Service Team and customers Requirements: - Must be Located in the UNITED STATES or CANADA! - Native English speakers only please, must have great oral and written communication skills - Tech-savvy and familiar with Microsoft Office and / or Google docs - Able to multi-task in a fast paced environment and keep an ever growing list of client accounts in order - Detail oriented to complete and appropriately document tasks in multi-step processes - Quick on the computer to interface with multiple programs/websites/spreadsheets at once (e.g. email, internet, calendars, maps, billing app, CRM software, time tracking app, photo manipulation software) - Knowledgable and/or willingness to learn about the gardening/landscaping industry is a plus! -Starting pay range is $13-15/hour (exclusive of the upwork fee - the freelancer's portion). Must be willing to start in this range. Hours: Looking for someone who can work FULL TIME during business hours PST. This is a 40+ hour/week role and must be fully available M-F 9 - 5:30 PT. Possible work one day on the weekend (for 4 - 5 hrs) in exchange for a weekday with modified/reduced hours. If you meet the above requirements, we want to talk to you!
  • Number of freelancers needed: 3
Skills: Phone Support Customer service Email Handling English
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
The Call Center Representative job responsibilities include: • Answer inbound telephone calls and speak with customers for efficient problem resolution • Gather customer information, complete transactions, answer customer questions • May require cross selling or upselling of additional products • Able to meet or exceed quality and production goals Qualifications • Minimum of two years’ of inbound and outbound customer service call center experience • Strong written and oral communication skills • Customer centric mindset • Strong data entry skills-typing at least 25 wpm Responsibilities Handle incoming calls and emails from customer service and sales department Initiate outbound calls to customers and troubleshoot issues to provide utmost customer service Maintain accurate documentation and distribute to appropriate departments Records and documents information from Drivers and distributes to appropriate departments
Skills: Phone Support Call Handling Cold calling Data Entry
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
If you have strong communication skills and enjoy helping others, apply today to Us Universal Biosensors is seeking Customer Service Representatives who want to provide excellent service to our client base. As a business world leader, Edward Jones investments offers outstanding opportunities for energetic, self-motivated individuals to make an impact as part of a dynamic call center team. If you’re ready to make a difference in serving customers and finding solutions, we want to hear from you. Customer Service Representative Using a computerized system, this position responds to customer inquiries in a call center environment. May perform one or more of the following: •Responds to telephone inquiries and complaints using standard scripts and procedures. •Gathers information, researches/resolves inquiries and logs customer calls. •Communicates appropriate options for resolution in a timely manner. •Informs customers about services available and assesses customer needs. •Provides functional guidance, training, support and assistance to lower level staff. •Schedules work to ensure accurate phone coverage, monitors priority of calls and shifts escalated calls to assure resolution of problems. •Prepares standard reports to track workload, response time and quality of input. •Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness. •All other duties as assigned. If you meet the requirements of this position and are ready to work for a world-class company with a great marketplace reputation, apply today.
Skills: Phone Support chat support Customer service Customer support
Hourly - Expert ($$$) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
Newly created online business are seeking and outstanding customer service driven professional with previous outbound customer service experience. The daily task of this exciting role are: * Calling existing customers to ensure product has arrived * Building rapour with customers and ensuring they are satisfied with the product and service delivered * Handling any dissatisfied customers with excellent customer service and follow up * Keeping the database up to date and following up where necessary The ideal candidate will have outstanding customer service ability with excellent communication skills and fluent spoken English. This is initially a part-time role with a minimum of 10 hours per week, however based on performance more hours hours of work will be available. Please apply with an updated resume and cover letter.
Skills: Phone Support Customer service English
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Are you fluent in English like a native speaker? Do you have a quiet working place with stable internet and electricity? Do you want a promising long term opportunity? We want to hear from you. We have a role requiring some inbound call handling, email handling, some occasional research. In your cover letter, state the minimum hours you seek and also the lowest you accept per hour.
  • Number of freelancers needed: 4
Skills: Phone Support Administrative Support Call Handling Customer service
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