Phone Support Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
My team and I are looking for an extra sales rep on the phone. We need someone with a lot of experience with Leads, Calls, Organization, and selling to Businesses. We deal with Car dealerships, Hotels, and Restaurants. We have a script. We have lead lists. We have a custom email account ready for you. What you'll need: A way to call businesses (Inbound Calls and Outbound) in the United States. Computer Organizational Skills to chart lead progress. We have two payment options available for our new Rep. One is Steady Hourly with very low Commissions. The other is Lower Hourly with Extremely High Commissions. (This is the most popular choice on our team) Please have a very soft or subtle accent, depending on where you are from. Looking forward to bringing someone on as soon as Tomorrow. Please contact me. -Matt
Skills: Phone Support Computer Skills Microsoft Excel Sales
Fixed-Price - Intermediate ($$) - Est. Budget: $60 - Posted
Have you ever been part of an online support team? Do you know a wide range of best practices for being a customer support agent? Are you highly emphatic? Do you take pride in helping others? Do you have stories to share that our target audience will find intriguing? If the answer is "yes" then I'd love to have you write for an upcoming website that delivers quality content to online support professionals. My goal is to give this passionate audience a place to learn, share and grow as support professionals. A place they habitually visit to read and sip their morning coffee before diving into their support queue for the day. Topics for the site would be centered around: -being more professionally efficient -stress management -team building -customer success stories -customer horror stories (that turned out okay in the end) -not getting burned out -keeping things interesting -staying connected when working remotely -job hacks And many, many more! A little about me, the gentleman you’ll be working with most. My name is Joshua Robitaille and I work for Stygian Labs in Boulder Colorado. Stygian Labs is a creative idea lab that works on various products and innovations. We are funded by SurveyGizmo CEO and Co-Founder Christian Vanek. I am a lot of fun to work with. I like strong communication, brainstorming ideas and radical experiments. There are opportunities for better rates with folks who collaborate well. I am direct and honest with feedback without being mean. If you can’t separate yourself from your work, you will get frustrated with me... fair warning. Success for the job is measured by: meeting deadlines, attention to detail and quality of writing. Tone of the site is meant to be conversational, warm and caring. We want to help make these support professional’s lives better. Rate of pay will be $0.04 per word for a minimum of 1500 words. I will pay a higher rate, negotiated between us if you are skilled with SEO optimization and image selection. The less I have to do, the better. If you’re interested in joining this project, holler at me!
Skills: Phone Support Blog Writing chat support Content Writing
Fixed-Price - Intermediate ($$) - Est. Budget: $525 - Posted
Our large copywriting agency is looking for a talented, invested, passionate & creative individual to join our team as a Content Specialist. USA ONLY. Remote, work-from-home position. MUST have a quiet office environment. We don't just want someone who will clock in and out. We don't just want someone who needs to make money. You WILL make money, but we want you to have a heart and passion in what you do every day. We listen to ideas, allow room for creativity, and love seeing our people excel. We're looking someone who LOVES our field (online writing, content marketing and copywriting), and is just as invested to see us succeed - a likeminded mindset that is currently in our amazing group of staff people now. We have a solid presence and strong community online, with a Twitter Chat that has been #11 on Twitter worldwide during it's live hour; our CEO hosts The Write Podcast; and we outrank Content Marketing Institute through the organic presence we have with The Write Blog (over 700 blogs), www.expresswriters.com/write-blog. Our team has over 60 writers, each of which we consistently train to the best standards. We have amazing staff editors that help train the writers, and Content Strategists who develop exclusive content research and planning packages for our clients. None of this is being done by anyone else in our field. YOUR ROLE: -Handle a busy sales inbox at expresswriters.com, writing well-written, thorough replies and helping anyone with a product inquiry, ongoing order need, billing issue, etc -Handle live chat daily -Handle incoming phone calls as an extension on our line ----Tracking and updating leads and their orders in Insightly, doing customer service by helping clients place orders, etc. This is a simple process we'll train you on. Skillsets/traits: Ability to multitask. Solid level of speed when typing and intelligence to be able to get deep into a client's problem, help resolve it with the Content Manager, and show them the BEST support they could receive. We want our clients to consistently be blown away with amazing customer service, and that's where you come in! You can't be surface level at it, or they'll leave. You can't drop the ball. Not being thorough, consistent and professional WILL result in us losing sales, which will harm the entire company and our livelihood - so you MUST care about succeeding this position, and bring your best every day. PAY: $15/hour Bonuses: 5% of the sale when you bring in a cold lead. I have an entire process that WORKS to share with the right candidate that you can spend several hours of the day doing. We don't get a lot of calls and chat is random, so you'll have time every day to do this. 7 hours /day, M-F ($525/weekly - bid for a week of work) COVER LETTER REQUIRED - applicants without one won't be considered. Please tell us why you'd be a strong addition to our cohesive team. Tell us why you're passionate about content marketing + customer service and your history! We care about innate creativity and intelligence rather than a college degree.
Skills: Phone Support Communications Copywriting Email Etiquette
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
White Puppy, an agency I created in Upwork, is looking for skilled and dedicated customer support professionals. As of now, I haven’t migrated yet to the premium membership since I want to complete the team members first. For now, I will start with 20 agents. All applicants will undergo two interviews – initial and final. For those who wants to apply, please check the qualifications below: 1. Strong command of the English language 2. At least 1 year worth of BPO experience 3. No multiple commitments ( I accept at least 1 but more than that is not allowed) 4. Good speed internet connection with at least 2mbps, back-up internet connection IS REQUIRED with at least the same speed 5. Must have a quiet workplace 6. Owns a desktop or laptop and working headset with mic 7. Good knowledge in using MS Office applications, Skype and Google Docs 8. Decent Upwork profile with picture 9. Top-rated or Rising star talent in Upwork preferred but not required I prefer Filipino applicant since the company is established in Manila, Philippines. But anyone can apply as long as you meet the required qualifications. Again, this is to recruit members for my agency.
Skills: Phone Support Call Handling chat support Customer service
Fixed-Price - Entry Level ($) - Est. Budget: $5 - Posted
I need phone verification from Australia. Simple task, just give me your mobile phone number to register on a website just for verification. You will then provide me with either code or whatever the website sent to your mobile phone number. They might call instead of sending SMS. Bid only $2(with Upwork fee). I will give positive feedback. Thanks.
Skills: Phone Support Data Entry SMS SMS Gateway
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We’re looking to add an enthusiastic and motivated individual who thrives in delivering the highest quality experience. You take pride in your work and believe in what you’re doing. You're passionate about other areas in your life and take that creativity with you when it comes to working with people. We are looking for someone with a great personality, winning attitude, and ability to think on your feet. You’ll be responsible for: * Email Communication * Data Entry * Use CRM system * Daily communication with status updates and reports The ideal candidate for this position will also be well versed in other areas such as Customer Service and Data Entry.
Skills: Phone Support Administrative Support Call Handling chat support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We keep re-posting because we keep growing! Come join us in disrupting the billion+ dollar per year home services industry! Ezhome.com was cofounded in 2015 by two successful serial entrepreneurs (including the co-founder of oDesk, now Upwork). We aim to revolutionize the home services space, starting with gardening, the way Upwork revolutionized how the world works! We have an ever-growing customer list and plan to triple our size by the end of the year! We're looking for a warm personality, with exceptional support skills, to care for our customers and gardeners alike, end-to-end. For more information on our company, please visit our website at www.ezhome.com! There is HUGE potential for career growth! Job responsibilities: - Manage all things "service related" within a set region, as the main point of contact and the primary person responsible for keeping our customers and gardeners happy. Examples of daily communications may involve: upgrading a current plan level, coordinating a return visit to pacify a customer complaint, helping a gardener troubleshoot his field application, speaking with a Field Supervisor about issues at a particular property, etc. - Update CRM (multiple steps involved per appointment) - Respond to customers and gardeners in a timely manner and document all communication in Zendesk and/or our in house app. - Communicate as a responsive and friendly team player between many teams and departments of the organization Requirements: - Must be Located in North America! - Native English speakers only please, must have great oral and written communication skills - Spanish speaking a plus! - Tech-savvy and familiar with Microsoft Office and / or Google docs - Able to multi-task in a fast paced environment and keep an ever growing list of client accounts in order - Detail oriented to complete and appropriately document tasks in multi-step processes - Quick on the computer to interface with multiple programs/websites/spreadsheets at once (e.g. email, internet, calendars, maps, billing app, CRM software, time tracking app, photo manipulation software) - Knowledgable and/or willingness to learn about the gardening/landscaping industry is a plus! -Starting pay range is $13-15/hour (exclusive of the upwork fee - the freelancer's portion). Must be willing to start in this range. Hours: Looking for someone who can work FULL TIME during business hours PST. This is a 40-50+ hour/week role and must be fully available M-F 8:30 - 5:30 PT, as well as one day on the weekend (for 5-6 hrs) on a rotating basis, with the potential to exchange for a weekday with modified/reduced hours. If you meet the above requirements, we want to talk to you!
Skills: Phone Support Administrative Support Call Handling chat support