For our international contact center, 5CA is looking for a Portuguese / English speaking technical support agent (work from home) to provide service for various exciting IT-, gaming- and consumer electronics projects.
-Providing Technical Support services to customers by telephone, e-mail and/or web chat, providing a satisfactory solution to the customer’s inquiry and to exceed his/her expectations in doing this.
-Working together with team leaders and trainers to constantly keep your knowledge up-to-date.
-Making sure that the customer is satisfied with the whole customer service experience, every time.
-You are fluent in Portuguese and English, speaking and writing – a 3rd language is a big plus.
-You have existing knowledge of hardware, networking, routers and mobile devices. An IT- or other relevant technical education is a big plus.
-You are a quick learner, and are open to working with new technologies and products.
-You are flexible, a strong communicator, good at multitasking and problem solving.
-You are available full time.
-You have a dedicated quiet work space that is located within your own residence.
-You have your own computer with at least 4 GB RAM memory and an i5 processor or similar/ better, max. 3 years old (with windows 7 or 8.1- 64bit, a good working USB headset and a fast, reliable internet connection (Upload min. 512 KB, Download min. 1 MB internationally).
What we offer
- A professional and multicultural working environment with people from all over the world.
- The possibility to work from the comfort of your own home.
- Up to date training and access to the latest information in technology and video games.
- An organized structure, product of years of experience in the industry, which allows all agents to benefit from our expertise.
- All the required software, tools and data base.
- A contract with a fixed schedule and focused on a long-term relationship.
- Being part of a company that treats remote employees as part of its family.
5CA is an expert in multilingual customer service and customer contact. We provide our clients with the opportunity to outsource their customer service department or call center in order to ensure high quality customer contact, 24/7, in over 10 different languages. We specialize in technical support and customer care services. 5CA is a major player in the industries of consumer electronics and gaming and one of the top clients (Platinum Tier) on Upwork.