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Phone Support Jobs

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Hourly - Expert ($$$) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
Newly created online business are seeking and outstanding customer service driven professional with previous outbound customer service experience. The daily task of this exciting role are: * Calling existing customers to ensure product has arrived * Building rapour with customers and ensuring they are satisfied with the product and service delivered * Handling any dissatisfied customers with excellent customer service and follow up * Keeping the database up to date and following up where necessary The ideal candidate will have outstanding customer service ability with excellent communication skills and fluent spoken English. This is initially a part-time role with a minimum of 10 hours per week, however based on performance more hours hours of work will be available. Please apply with an updated resume and cover letter.
Skills: Phone Support Customer service English
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Are you fluent in English like a native speaker? Do you have a quiet working place with stable internet and electricity? Do you want a promising long term opportunity? We want to hear from you. We have a role requiring some inbound call handling, email handling, some occasional research. In your cover letter, state the minimum hours you seek and also the lowest you accept per hour.
  • Number of freelancers needed: 4
Skills: Phone Support Administrative Support Call Handling Customer service
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are looking for help with data entry. Should be a 1 day job. You will receive the data over the phone and your job is to enter it into a Microsoft Excel spreadsheet. At the end of day, you will send us the spreadsheet and we're done. You can work from home or any location. Phone and a computer with MS Excel is needed.
Skills: Phone Support Data Entry Microsoft Excel
Hourly - Entry Level ($) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
Attracts potential customers by answering product and service questions,suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Skills: Phone Support Email Handling
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
Our music school needs an administrative assistant to handle student correspondence and rescheduling while the owner is on maternity leave. Scheduling is managed through the Studio Helper web client (www.studiohelper.com), and involves both email and phone communication with current and potential clients. Work is done from your home, 2 hours per day, Monday through Friday. Applicants should have the following: - Scheduling experience. - Experience with customer facing email correspondence. - General computer competency. - Attention to detail. - Fluent English
Skills: Phone Support Appointment Setting Customer service Customer support
Fixed-Price - Intermediate ($$) - Est. Budget: $50 - Posted
We are looking for someone to write Sales/Customer Service/ technical Help scripts for the following. 1- 2 Templates needed for each section. Sales: Sales Examples Lead Generation Customer Service: Answering Service Order Processing Payment Processing(Verification) Scripts will be used for training entry level call center agents. Person needs to have knowledge of Five9, training and development, collections, customer service, call center, sales Successful work could lead to additional projects.
Skills: Phone Support Administrative Support B2B Marketing chat support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are seeking a Technical Support Engineer to assists Embarcadero customers worldwide who rely on our products and solutions to help them build, optimize, and manage sophisticated database infrastructures powering a wide variety of enterprise applications. Key Responsibilities • Provide technical support for Embarcadero products. This includes communicating directly with customers via phone and e-mail to identify, reproduce, and resolve reported issues. • Evaluate, troubleshoot and follow-up customer issues while tracking details in SalesForce.com • Identify, replicate, and document customer reported product defects and enhancement requests. • Develop and test workarounds when and if applicable. • Interact with internal and external department resources for problem determination, resolution, and escalation. • Installation/de-installation of required software; provide specifications for the configuration of systems, applications, and databases when necessary. • Keep up-to-date on technical aspects of Embarcadero’s products. • Participate and articulate test cases for management and the product development team when necessary. Requirements: • Strong relational database skills in any of these databases: Oracle, SQL Server, DB2 or Sybase. • Excellent customer service skills including both written and verbal English language skills. • Previous experience in a technical or support environment • Ability to multi-task and seamlessly transition from one skill set to another • Strong Windows Platform Expertise. • Excellent troubleshooting and debugging skills. • Knowledge of software design and implementation. • Four-year university degree or sufficient relevant work experience. Non-technical Job Requirements: The applicant must be able to work an 8 hour shift between the hours of 8:00 am to 5:00 pm, Pacific Time, Monday to Friday. A one hour, non-paid meal break is included in these hours. APPLICANTS MUST HAVE: 1. Skype and good quality audio call capability in order to conduct the interview. If hired, Skype will be the primary means of communication with the other team members. 2. Internet with bandwidth no less than 3 MB/s to support an IP soft phone client. 3. Windows 7 or later OS on his or her working computer. The applicant MUST be the person who is actually performing the work. The contract is for direct hire. Agencies should not apply. Required Work Experience 1 year or greater job related experience in all above areas. JOB INTERVIEW: Skype will be used to interview each selected applicant. The applicant must be on time for the scheduled interview and must have a good headset that is already fine tuned for VOIP communications used in Skype. If the applicant doesn't meet the above requirements at the time of the interview, the interview will be canceled and no other opportunities will be offered. To succeed in the job, the applicant must have a high level of attention to detail. Such an applicant will have read this job description and understood all instructions stated above before applying for the job.
Skills: Phone Support Customer support Data Modeling Database Administration
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Hi, Looking for a candidates who are good in Identify and assess customers’ needs to achieve satisfaction Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Data Entry Database building Appointment Scheduling, Accounts Payable/Accounts, Receivable, Web Research. Requirements: Proven customer support experience Strong phone contact handling skills and active listening Familiarity with Live chat systems Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multitask, prioritize, and manage time effectively NOTE: Must have prior Customer support experience with any technological product Must be Good in English (Verbal & Non-Verbal)
  • Number of freelancers needed: 3
Skills: Phone Support Administrative Support Customer support Email Handling
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
We are a design and animation company looking for an experienced sales professional to join our team. This position would involve the following responsibilities: Answering incoming sales calls Providing a sales consultation based on clients needs Ensuring clients understand the production process Preparing proposals (customizing our existing templates) Entering data into the CRM Executing short and long term follow-up Closing sales Participating in our weekly sales meeting This position is ideal for someone with sales experience, who works from a quiet home office, and can pick up the phone when it rings. Hours are flexible and dependent on call volume. Compensation is hourly plus a commission for closed sales. Reports to the Sales Director.
  • Number of freelancers needed: 5
Skills: Phone Support Customer service Sales Telemarketing
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