Phone Support Jobs

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Fixed-Price - Entry Level ($) - Est. Budget: $5 - Posted
I need phone verification from Australia. Simple task, just give me your mobile phone number to register on a website just for verification. You will then provide me with either code or whatever the website sent to your mobile phone number. They might call instead of sending SMS. Bid only $2(with Upwork fee). I will give positive feedback. Thanks.
Skills: Phone Support Data Entry SMS SMS Gateway
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We’re looking to add an enthusiastic and motivated individual who thrives in delivering the highest quality experience. You take pride in your work and believe in what you’re doing. You're passionate about other areas in your life and take that creativity with you when it comes to working with people. We are looking for someone with a great personality, winning attitude, and ability to think on your feet. You’ll be responsible for: * Email Communication * Data Entry * Use CRM system * Daily communication with status updates and reports The ideal candidate for this position will also be well versed in other areas such as Customer Service and Data Entry.
Skills: Phone Support Administrative Support Call Handling chat support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We keep re-posting because we keep growing! Come join us in disrupting the billion+ dollar per year home services industry! Ezhome.com was cofounded in 2015 by two successful serial entrepreneurs (including the co-founder of oDesk, now Upwork). We aim to revolutionize the home services space, starting with gardening, the way Upwork revolutionized how the world works! We have an ever-growing customer list and plan to triple our size by the end of the year! We're looking for a warm personality, with exceptional support skills, to care for our customers and gardeners alike, end-to-end. For more information on our company, please visit our website at www.ezhome.com! There is HUGE potential for career growth! Job responsibilities: - Manage all things "service related" within a set region, as the main point of contact and the primary person responsible for keeping our customers and gardeners happy. Examples of daily communications may involve: upgrading a current plan level, coordinating a return visit to pacify a customer complaint, helping a gardener troubleshoot his field application, speaking with a Field Supervisor about issues at a particular property, etc. - Update CRM (multiple steps involved per appointment) - Respond to customers and gardeners in a timely manner and document all communication in Zendesk and/or our in house app. - Communicate as a responsive and friendly team player between many teams and departments of the organization Requirements: - Must be Located in North America! - Native English speakers only please, must have great oral and written communication skills - Spanish speaking a plus! - Tech-savvy and familiar with Microsoft Office and / or Google docs - Able to multi-task in a fast paced environment and keep an ever growing list of client accounts in order - Detail oriented to complete and appropriately document tasks in multi-step processes - Quick on the computer to interface with multiple programs/websites/spreadsheets at once (e.g. email, internet, calendars, maps, billing app, CRM software, time tracking app, photo manipulation software) - Knowledgable and/or willingness to learn about the gardening/landscaping industry is a plus! -Starting pay range is $13-15/hour (exclusive of the upwork fee - the freelancer's portion). Must be willing to start in this range. Hours: Looking for someone who can work FULL TIME during business hours PST. This is a 40-50+ hour/week role and must be fully available M-F 8:30 - 5:30 PT, as well as one day on the weekend (for 5-6 hrs) on a rotating basis, with the potential to exchange for a weekday with modified/reduced hours. If you meet the above requirements, we want to talk to you!
Skills: Phone Support Administrative Support Call Handling chat support
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, Less than 10 hrs/week - Posted
I need someone to help us achieve global 24/7 reach in terms of customer and technical support reach. We are a new tech startup with an innovative idea and we are based in London. We are a SaaS company who developed a social media platform. The ideal candidate will receive training on the platform (relatively easy to learn) and then he/she should be able to answer to support inquiries through Intercom, Zendesk, mail, and telephone. Only tech-savvy candidates with fluent English will be considered.
Skills: Phone Support Administrative Support Call Handling chat support
Hourly - Entry Level ($) - Est. Time: Less than 1 week, 30+ hrs/week - Posted
*First Time Callers for us only please * This is a compliance call job open to US residents. As a compliance caller you will contact our hotlines for products and services as a potential customer and then provide written feedback on how the agent handled the call. This job helps improve customer service performance including sales. Please submit your quote in the form of an hourly wage. This is a one-time job with the opportunity for rehire . This job is for first time callers , physically located in the United States. Prior to being hired, you must provide your US phone number and once hired you must that same number for placing these calls. By accepting to work on this job, you understand that payment for time outside of feedback compilation will be only be made when you report of time spent matches our phone records. If you do not call from your US phone number, use a numberless VOIP, block your number etc. you will not be paid. If you use an automatic number generator that creates false phone numbers, you will not be paid. If you have multiple similar extensions from one main phone number or different phone numbers but the same address, you will not be paid. If your phone number changes after you have been hired and you do not contact us in advance and receive our OK you may not be paid. If you have an US phone number but no physical connection to the US you will not be paid. Only US residents may apply for this job (with all due respect to all others) This is a job to ascertain feedback from a US resident or citizen standpoint. Random requests for proof of legal US residency may be required for payment (driver's license, passport, green card) in which sensitive data may be blocked but the first name and certain other non-sensitive details must match that which you provided to Guru. Thank you for your understanding.
Skills: Phone Support Call Handling Customer service Customer support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
- Du verkaufst koawach an unsere B2B Kunden aus dem Lebensmitteleinzelhandel per Telefon - Du berätst unsere Kunden hinsichtlich unserer koawach Produkte und überzeugst zur erneuten Bestellung - Du bist zuständig für den Ausbau, die Pflege und Weiterentwicklung von bestehenden Kundenbeziehungen
Skills: Phone Support Customer service Data Entry Sales
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
SUMMARY Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. PRIMARY RESPONSIBILITIES Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts. Assist with placement of orders, refunds, or exchanges. Advise on company information. Take payment information and other pertinent information such as addresses and phone numbers. Place or cancel orders. Answer questions about warranties or terms of sale. Act as the company gatekeeper. Suggest solutions when a product malfunctions. Handle product recalls. Attempt to persuade customer to reconsider cancellation. Inform customer of deals and promotions. Sell products and services. Utilize computer technology to handle high call volumes. Work with customer service manager to ensure proper customer service is being delivered. Close out or open call records. Compile reports on overall customer satisfaction. Read from scripts. Handle changes in policies or renewals.
Skills: Phone Support Administrative Support Call Handling Customer service