Phone Support Jobs

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Fixed-Price - Entry Level ($) - Est. Budget: $50 - Posted
This is a long term job so I need serious people you will be Working as an agent for company owners to check the quality of their services you will spy on workers and report their behavior spend 2-7mins on the phone you will be getting paid $2 to $5 a call this is a great way to earn if you are looking for a long term job if you have more then one phone line you can earn more money..
Skills: Phone Support Call Handling chat support Customer service
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Hi freelancer, I am creating a new company and I need the best customer service representatives to join my agency, we are working with different clients for different type of jobs we are growing fast and we are in the need of talent to grow with us, if you are a team player join us and be part of the team. REQUIRETMENTS 1. Excellent internet connection 2. Headphones. 3. quiet environment to work. 4. perfect English 5. customer service experience. 6. be able to work full-time. 7. has to be an exclusive agent for our agency. Join us now and grow with us.
Skills: Phone Support Call Handling chat support Customer service
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are a developer of live chat software used by almost 150000 websites throughout the world, mostly in Europe, Asia, and the Americas. We are rapidly growing in German market and now we need the help of a multi-talented individual to help us with our German-speaking customers. Your responsibilities will include: • Help our German/English customers via chat, phone, and email. Resolve typical issues such as problems with chat-code installation, using our software, and payment process • Activate sales by phone (no cold calling!) • Help us translate our product and website into the German language Qualifications: • Experience in customer support and sales • Excellent German writing/grammar skills • Languages required: German (native) and English (fluent) Work Hours: • 40 hours per week, Monday to Friday • 8-hour shift, during German business hours ------ To learn more about us, check out our websites here: https://www.jivochat.com (English) https://www.jivosite.ru (Russian) https://www.jivochat.com.br (Portuguese) https://www.jivochat.es (Spanish) https://www.jivochat.de (German site, coming soon!!) Our company likes to have fun! Check out a video from our last company trip to Sochi, Russia (2016): https://www.youtube.com/watch?v=oEiEeSuOf8Y
Skills: Phone Support chat support Customer service Customer support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
For our international contact center, 5CA is looking for a Portuguese / English speaking technical support agent (work from home) to provide service for various exciting IT-, gaming- and consumer electronics projects. Tasks -Providing Technical Support services to customers by telephone, e-mail and/or web chat, providing a satisfactory solution to the customer’s inquiry and to exceed his/her expectations in doing this. -Working together with team leaders and trainers to constantly keep your knowledge up-to-date. -Making sure that the customer is satisfied with the whole customer service experience, every time. Requirements -You are fluent in Portuguese and English, speaking and writing – a 3rd language is a big plus. -You have existing knowledge of hardware, networking, routers and mobile devices. An IT- or other relevant technical education is a big plus. -You are a quick learner, and are open to working with new technologies and products. -You are flexible, a strong communicator, good at multitasking and problem solving. -You are available full time. -You have a dedicated quiet work space that is located within your own residence. -You have your own computer with at least 4 GB RAM memory and an i5 processor or similar/ better, max. 3 years old (with windows 7 or 8.1- 64bit, a good working USB headset and a fast, reliable internet connection (Upload min. 512 KB, Download min. 1 MB internationally). What we offer - A professional and multicultural working environment with people from all over the world. - The possibility to work from the comfort of your own home. - Up to date training and access to the latest information in technology and video games. - An organized structure, product of years of experience in the industry, which allows all agents to benefit from our expertise. - All the required software, tools and data base. - A contract with a fixed schedule and focused on a long-term relationship. - Being part of a company that treats remote employees as part of its family. About 5CA 5CA is an expert in multilingual customer service and customer contact. We provide our clients with the opportunity to outsource their customer service department or call center in order to ensure high quality customer contact, 24/7, in over 10 different languages. We specialize in technical support and customer care services. 5CA is a major player in the industries of consumer electronics and gaming and one of the top clients (Platinum Tier) on Upwork.
Skills: Phone Support Call Handling Customer service Customer support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
looking for applicants that can provide exceptional customer service must posses a gracious approach in all activities: Greet Visitors, handle calls, concerns, with confidence and professionalism provides information on facility services available including but not limited to travel arrangements, restaurant reservations and conference room booking. fully understands client requests, can follow through thoroughly. Prioritize and monitor flow of the location. Handles confidential information.
Skills: Phone Support Administrative Support Call Handling chat support
Fixed-Price - Intermediate ($$) - Est. Budget: $1,000 - Posted
We are looking for a person to help us with our customer support phone line, by being a concierge to our email service help-line. Our new top star needs to be native in English, to work from home, via Skype, for 8 hours a day, for a week, Monday to Sunday, from 10 am to 6 pm EST. Basically, all he or she must do is: - To answer phone calls from a Skype number that we will offer. - Listen up to the customers’ issues and questions and ask them for an email address, where they will receive a resolution. - Write down the issue within an email and forward it to our customer support email department, together with the customer's reply email address. - Send us, each day, at the end of the working schedule, the recorded calls and the total number of calls received during the day. The calls will be related to some eBooks sold online. The questions will, most likely, regard refunds and questions about the topic of the eBooks. The job only requires to answer the phone, be nice, polite, understanding with customers, calm them down and make them understand that any question or issue they might has been forwarded and will be solved via email in max. 24 hours. Please only apply if you are native in English and willing to work for an entire week. We will offer training and will be available for questions during the project. Thank you!
Skills: Phone Support Call Handling Computer Skills Customer service
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
- Phone and email reception: * screening leads * recording lead information * data input on new leads into centralized cloud software available to the owner in the field and home office * follow-up calls and emails - Scheduling: *managing the owners site estimates on a cloud based calendar *setting appointments * scheduling tasks for field crew production - Data Entry and Billing: * data input of daily job logs into cloud software * transferring proposals to invoices and emailing out to clients * recording/tracking online payments and expenses
Skills: Phone Support Customer service Data Entry Email Handling