Phone Support Jobs

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Fixed-Price - Intermediate ($$) - Est. Budget: $7 - Posted
I'm looking to hire a telemarketing company that has several hundred employees to aggressively go thru my 36,000 leads quickly, sending me qualified leads to close. Let me be clear, I'm looking for a service that has 700 to 900 or more telemarketers that can attack my campaign, they get paid for the leads transferred to me. I previously had a firm that worked this way in the philippines. My industry is the structured settlement market
Skills: Phone Support Cold calling Lead generation Sales
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for a full time to join our growing team who: 1. Is available for 8 hours per day. Is able to handle constant calls and retain customers at a level of over 80% 2. Must be able to multi-task and notate important information 3. Has worked in a customer service setting or a similar customer-satisfaction job. 4. Has a solid command of the English language. 5. Must have a computer and a quiet working environment. 6. Internet wire connection of 2mb or more. (No wireless or a Data card can be used) You should also test that you do not have a latency of over 100ms. You can test these requirements running a simple test at www.speedtest.net 7. Headset: This is to ensure proper phone behavior and call quality. 8. Must be able to work Australian Eastern Standard time from 10am - 5pm Candidates who have had experience from the following companies are preferred: JustFab Group - Fabletics, Shoe Dazzle, Just Fab, F2 The Honest Company Adore Me How to apply To apply, please respond with the following: 1. Your customer service experience and why you have excelled in past roles 2. Your speed test from www.speedtest.net 3. We are an e-Commerce fashion company based in Australia that deals with fast fashion and your core responsibility is to make sure that our customers are retained in our subscription program. 4. Please attach your Skype ID when proposing thanks.
Skills: Phone Support Administrative Support Call Handling Customer service
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
This position is Monday-Friday, 8 a.m. until 5 p.m. The job responsibilities include, but are not limited to, answering phones, helping customers with product research, placing customer orders, shipping/receiving customer orders, and other miscellaneous tasks assigned by management. The ideal candidate would be someone who has a positive attitude, is self motivated, and can listen and follow directions. If this sounds like you respond
Skills: Phone Support Administrative Support Customer service Customer support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Please read the job post and follow its instructions carefully. Canned proposals and applications with missing information required will be ignored. We need a few people to join our customer support team. No sales, no appointment setting or lead generation required. All inbound calls chats and emails. This is a long term opportunity which will pay at $4 - $5 per hour full time plus a yearly raise. with Sats and Suns day offs. Paid on the job training lasts for 1 month which we'd compensate for $3/hr 40 hours per week to start. Once you pass the month's training, you will be bumped to $4/hr full time 40 hours. Once certified to be someone who can service all our companies' customer support needs, you will be bumped to the normal rate of $5/hr with 40 hours a week. The certification period could take less than 30 days, this would solely depend on how fast you learn. Job Requirements: Great communication skills. Fluency in written and spoken American English. Has at least 1 hour billed on UpWork. Has atleast a core i3 pc with 4 gb of ram. Has DSL with atleast 3 mbps connetion, and a backup internet connection. Has no other working commitments. Willing to work on the EST/PST office hours shifts, shifting schedules, US and Philippine holidays. Willing to learn new things and acquire new skills. Having Business Fundrasing/Crowdfunding knowledge is a plus. (e.g. kickstarter, indigogo, fundable, etc) Having a Commerce related course/ work experience is a plus. (Management, Accounting, etc) Having site builder experience is a plus. (e.g. wix, wordpress, launchrock, etc.) How to apply (these are the requirements for your application): * Please start your cover letter with: Hi Brian, How do we make the potato fly? and then answer it to your best knowledge. * Create and attach a voice recording telling me about your self and why we should hire you in relevance to this job post. * Provide the link of your updated Resume/CV via Google docs. * Include your Skype ID. * Include your email address. * Include two personal phone numbers. I will start the interview process as early as tomorrow September 28, 2016 and will pool candidates for a final interview with one of our Founders by the first and/or second week of October. Once chosen, you will start working either on October 10 or later on the same week. Thanks, Brian
Skills: Phone Support Call Handling chat support Customer service
Hourly - Expert ($$$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I'm looking to hire someone for 10 hours a week (more in the future) to manage customer support requests that come in through Desk.com. Requests are from healthcare providers all across the country who are working with insurance companies to update their provider directories. If you enjoy writing friendly emails, are comfortable making calls, making folks happy, and doing a job well—and efficiently—I want to talk to you! Special points for folks based close enough to commute to San Francisco!
Skills: Phone Support Customer service Customer support Email Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Customer Service Representative with PERFECT English and a neutral accent. Again, this person must have an excellent grasp of the English language as they will be dealing with customers in the United States and Canada. This person will be working a minimum of 30 hours per week (6+ hours per day). The scheduled hours will be between 8AM to 5PM Central Standard Time (UTC−06:00), with a 1 hour break midway through the shift. Reports to: Managing Director Date: Starts Immediately JOB SUMMARY: Interact with customers, provide information, resolve problems, and perform general office duties. ESSENTIAL FUNCTIONS: 1. Receives customers' requests by telephone or email, analyzes requests, provides information requested or ascertains who can best provide the information, and routes the request to the proper person. 2. Maintains and updates company customer database. 3. Provides quotations to customers and takes orders. Checks and enters each order into the computer. 4. Manages the logistics process, controls freight cost, coordinates with vendors to ensure on-time shipment. 5. Tracks and manages orders throughout the fulfillment process, keeping customers updated on any changes from their original shipment date. 6. Resolves customer questions related to orders. 7. Enters samples and product literature requests for customer, as required. 8. Has knowledge of product line, prices, delivery time, and similar data, as required. 9. Listens to customer complaints, responds with patience, empathy and professionalism and acts as a problem solver for the customer. 10. Provides accounts receivable and accounts payable support, managing payments coming in and out of the company. 11. Manages files, enters data and performs other office duties. 12. Makes outgoing telephone calls to the customer on behalf of the company to follow up on recent orders, to ask about payment of invoices and to follow up on recent quotations. 13. Sends emails on behalf of sales people, as requested. 14. Performs other duties as assigned by supervisor. EXPERIENCE AND BACKGROUND: One (1) year's experience working in an office environment. Experience using office software including email. Pleasant telephone voice and professional manner. EDUCATION: College Degree or Associates Degree EQUIPMENT: This person must have a VERY RELIABLE high speed internet connection and a quiet work environment. --- Skills: sales, english
Skills: Phone Support Administrative Support Call Handling chat support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Job Description: • Making outbound calls to prospective customers • Following prepared sales scripts that describe our products and services, in order to persuade and influence potential and current customers to purchase inventory from our store • Identify potential clients by utilizing various databases, including industrial directories, online directories and other resources • Accurate transcribing of important call details such as contact name, address, email address, discussion details, future action steps and dates for future follow-up in our Customer Relationship Management modules • Providing customers information on products via email and attachments • Regular customer follow up by phone and email • Other virtual admin duties as needed such as research, database management, etc. We are a new retail luxury clothing company establishing connections worldwide, with all major retailers. This interesting position is perfect for anyone that has above average English speaking and writing skills. You must also be enthusiastic and comfortable speaking on the phone! For the right person this may lead to a long-term position in a positive team oriented environment.
Skills: Phone Support Appointment Setting Cold calling Customer service
Hourly - Intermediate ($$) - Est. Time: Less than 1 month, 30+ hrs/week - Posted
Need receptionist to handle calls for moving company for 1 week. Involves answering sales and scheduling questions. Must be able to use google calendar. Must have great phone voice, be able to answer questions confidently, be organized. Must know how to address sales concerns. Will provide Q and A form to reference. Must be able to multi-task. Must have great attitutude. Must be able to handle unsatisfied customers also - rarely, rarely happens. Will provide prompts with alternatives for addressing complaints. Must return all missed calls within 1 business hour. Must be able to take calls on phone, calls will be forwarded. Will also include email and online pre-sales and post-sales.
Skills: Phone Support Data Entry Internet research
Hourly - Expert ($$$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Will *Enter admission and billing data for clients and payroll information for employees into the computer system, and forward documentation to the appropriate processing center. *Maintain client/employee records, and distribute copies of compliance documentation to appropriate branch staff based on Company approved standardized paper flow. *Ensure all client and employee files are current and complete, interface with administrative staff to gather deficient or inaccurate documents, and notify the manager when employees do not respond to requests for needed documentation and any other related data entry tasks as it may be assigned by the supervisor.
Skills: Phone Support Administrative Support Call Handling chat support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are an online book retailer based in the UK seeking a bilingual (Japanese/English) Customer Service Rep that will be responsible for providing remote sales support to our Japan account. Beyond customer service, duties include monitoring the performance of the account, identifying problems proactively and look for ways to improve our customer service and sales performance. Once training is completed it is expected that the selected candidate will be able to triage often complex situations and answer inquiries in a timely and professional manner. RESPONSIBILITIES -Answer customer inquiries in Japanese or English (as dictated by the customer) within 24 hours. Most correspondence is via email. -Address customer feedback and follow-up with unresolved cases daily. -Process customer returns, customer cancellations and communicate delivery issues daily. -Identify, report and help resolve performance issues associated with the account and communicate these issues to the appropriate department manager. -Communicate with our Japanese support services when necessary. -Assist on other accounts when available. -Translation projects as needed. REQUIREMENTS -At least a year of customer service related experience. -Ability to read, write and speak fluent Japanese and English. -Excellent written and oral communication skills with a strong sense of professionalism. -Strong organizational and time management skills. -Strong problem-solving and quick decision making skills. -Able to adapt to new procedures and processes. -Intermediate computer skills including, but not limited to, email account management, basic application and browser troubleshooting, familiarity with Google Apps (Gmail, Hangouts, Docs). This is an independent contractor position with a daily time commitment up to 4 hours, Monday - Friday. Occasional weekend work might be necessary. The selected candidate must have a secure and reliable internet connection and computer. It is essential that the candidate have the flexibility to work the hours needed to complete daily tasks and be available to work during peak sales seasons (including holidays). The salary for this position is 15 USD per hour worked.
Skills: Phone Support Customer service Email Handling Translation English Japanese