Phone Support Jobs

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Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 30+ hrs/week - Posted
Dedicated and Dispatch engineer roles may vary for on-site requirements but not in skill sets and ability. Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, Printers, PDAs, Blackberrys, and LAN cable Continuity of signal. No under floor, in wall or in ceiling work is required and for Trafigura facilities to arrange. Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives IMACD function including installation and decommission Backing up and restoring user data, settings and associated systems administration activities Assist Service Desk/Remote Desktop Support teams for hands and feet coordination efforts Assist on Incident and Problem management activities Taking ownership of issues through to resolution on all appropriate requests Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information Move equipment associated with escalated help desk incidents and service requests Performing asset inventory activities as needed Recommends and/or performs upgrades on systems to ensure longevity Works with procurement staff to purchase hardware and software Maintain spare parts/ inventory list on a monthly basis and coordinate for any disposal requisites Provide support, setup, test, training, logistics and maintenance of all required Workstation and peripheral equipment at the site. Incremental labor and incidental travel expenses shall be funded by Customer (e.g. meals, travel, and lodging) in accordance with the Agreement Be available for for support during contracted hours. Out of hours support will be by mutual agreement and on a T&M or rate card basis. Adhere to ticket response and resolution SLA’s as agreed upon with the customer Basic understanding of DHCP, DNS, IP addressing and subnetting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues
Skills: Phone Support chat support Customer support Desktop Support
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
I need someone with excellent english communication skills (native speakers) and very good customer service to provide Macintosh technical support to customers. Please send an introductory video of yourself as you will be video conferencing with clients this is critical. Your customer service and your technical knowledge off macintosh hardware and software is absolutely critical.
Skills: Phone Support Customer service Customer support Mac OSX Administration
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I am looking for a self motivated person, that speaks quality english to make and receive follow up calls as well as some data entry into our companies customer relationship management software. Ability to follow a call script and book sales calls. Will also need to schedule some appointments for me, and provide ongoing assistance to prospects and sellers. Time demand will vary.
Skills: Phone Support Data Entry
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I'm looking for a part-time long-term Virtual Assistant to help with our Real Estate operations, interacting with with tenants, screening new tenants and related tasks. Must be great interacting with people, good customer service, communication and some computer skills, must be FLUENT in English. Here are some more job details: TIME-SCHEDULE Must be able to work about 3 hours per day Monday thru Friday, starting at 11AM PST (Pacific Standard Time) - Flexible SOME OF THE TASKS Listen to voice messages, texts, emails, make phone calls to prospective Tenants/Leads, screen prospects/Leads to find the perfect match for our available rental property following our guide/script; set up appointment, schedule property showings, request and review rental applications and documentation submitted by prospective tenants, verify information on rental applications. Follow up on any tenant repair maintenance requests, find solutions, schedule handyman, etc. General personal assistant, real estate transaction coordinator, filling up forms, etc. *Answer emails, Texts and Voice Mail *Data entry of all tasks on a web based system *Assist with general tasks, fill out paperwork, leases, internet research, etc. *Assist with daily problem-solving tasks, good management skills *Quick and efficient *Be able to maintain good communication with me via email/chat *Must have good and reliable internet speed *Some Spanish would be great but NOT required. MUST BE FAMILIAR WITH: Google Docs, Dropbox, Google Voice, Gmail, excel, Podio (easy to learn), Access
Skills: Phone Support Administrative Support Appointment Setting Cold calling
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
Technical Support Representatives will provide software and hardware problem resolution to customers by chatting and speaking to users through remote diagnosis. Solutions include, but are not limited to, technical PC problems, removing virus and malware, software updates, device driver updates, resolving PC performance issues and troubleshooting Internet-related problems. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required. Duties and Tasks: - Deliver high quality service and support to end-users using chat and video call software via remote connection; - Interact with customers to provide and process information in response to inquiries and concerns; - Engage in a customer centric approach by utilizing the appropriate level of ethics and service both via chats or calls; - Gather customers’ information and determine the issue by evaluating and diagnosing technical issues; - Remotely resolve technical hardware and software issues; - Research required information using available resources; - Follow standard processes and procedures; - Accurately process and record call transactions using designated tracking software; - Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business; - Organize ideas and communicate oral messages appropriate to listeners and situations; Skill and Knowledge Qualifications: - Proper written and phone etiquette; - Ability to speak and write clearly and accurately; - Demonstrated proficiency in English typing and grammar; - Knowledge of relevant software applications and PC equipment; - Knowledge of customer service principles and best practices; - Effective listening skills;
Skills: Phone Support chat support Communications Computer Hardware Installation
Fixed-Price - Intermediate ($$) - Est. Budget: $5,000 - Posted
Job Description – Customer Service sales and Office Administrator 1. Answer phones and manage the phone calls 2. Process day to day administration work, by reply and send emails, ensure smooth operation of the day-to-day business 3. Customers Services: responding to all inquires within established guidelines (within 1 working day) replying emails, answering phone calls etc, data entry, etc. all client record need to be entered into client list and php list accordingly within the same day. 4. Assist Project manager processing administration to achieve of each project goal. 5. Develop and implement Operating Procedures, forms & systems 6. Send group emails to clients weekly on each Friday. New term, workshop promotion : 8. Assist web marketing manager, update web site accordingly 9. create and manage Calendar & Diary for director’s schedule 10. Newsletter promotion for healthy life style and recent news, classes promotion once every 2 month, in week 5, we are going to send newsletters to all people, all newsletters are in the web site, you can add something new, or classes information may simply copy them and change the date. There is a lot of information there. 11. Plan for each week and report by 5pm each Friday.
Skills: Phone Support Calendar Management clerical skills Customer service
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Attention - we are looking for Native Australian or Kiwi. Freelancer's Location does not matter. This is long term job. We have New Zealand e-commerce shop. Looking for the professional to support person with sales skills supporting calls. 9:00 AM to 7 PM NZ time Work volume: 3-6 calls daily. Each call duration - 4-8 minutes. You must follow up and take all calls giving pre and after sales support. Update phone tickets and keep information updated. Calls are coming in Zendesk account to the browser. We will chose the freelancers who do other customer support related jobs.
Skills: Phone Support Customer service Customer support Sales
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
we are looking for a really smart, hard-working and dedicated individual who is passionate about doing a great job! We need someone full time who can help answer inbound calls, help data mine, build lists, provide customer support and service and other general administrative duties. This is a full time position and candidates will need to be work from 9am-5pm, monday through friday. budget is $850.00.
Skills: Phone Support Customer service Customer support Virtual Assistant
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Real estate company seeks an experienced telesales agent to follow up with warm leads & take inbound calls from potential buyers. • Must be available to work evenings (US Mountain time) & weekends. • Excellent command of conversational English with an Americanized accent. • Fluency in Spanish a plus. • Must be comfortable talking to people WITHOUT a script (training will be provided). • Sales background: Understands how to build rapport, overcome objections and close sales. • Must have a good working computer and headset, plus a fast, reliable internet connection. • Great phone personality. • Basic data entry skills. • Must learn quickly. • Proficient with Google Drive, Google Sheets & Google Docs. • Base pay, plus commission.
Skills: Phone Support Customer service Customer support Data Entry
Hourly - Entry Level ($) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
Hi, I'm looking for a superstar virtual assistant to work within my team to generate leads for out property business in the UK. Tasks involve generating leads from websites, The Essential qualities we are looking for: Experience in the UK/US property/Real Estate market - preferred Be Confident English speaking essential Self-Motivated Reliable Team player If you believe you have these qualities get in touch We will have a trial period of 4 hours Looking forward to speaking to you Kind Regards, Leon Bohajczuk Other Skills: Appointment Setting Data Entry Internet research Lead generation Telemarketing Virtual Assistant
Skills: Phone Support Appointment Setting Data Entry Google Docs