Phone Support Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
i need someone to help me develop a power point presentation for a family reunion. I need the presentation will be presented on a projector in front of 150 people. I will need to verbally describe my ideas to the freelancer so you must have good communication skills in English and be with some ambiguity at the beginning of the project.
Skills: Phone Support Administrative Support Call Handling Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Hello, thank you for reading the whole post. We are looking forward to a great career with you. We need a person fluent in English Writing and Spoken or speaks American that can call from any or all of the times 10-6pm Pacific Standard Time. Must have a VoIP or phone service Skype etc. With a quiet environment. Must log time worked on Up work to get paid. Social Media experience is a plus. If you are a social person, then you will enjoy social media, and it will be easy too for you. If you don't have experience, we can train as we are educators in Social Media. We also need someone who knows how to write blogs well with few to no grammatical mistakes. Be a great writer and think on your feet. Please respond in a punctual manner you interview starts the minute you apply for the job. (This means when we set a time for an interview to be on time) This will start at 20 to 30 hours a week and build up to 40 hours as a full-time long term permanent position. Please have a great work ethic. Please have great bandwidth and don't apply if you are down all the time. Please be positive and healthy; not sick all the time. Filipinos are given priority as we employ 6 already and your lead will be Filipino, but she speaks perfect English too. Please contact me. We want a positive work environment and will reward for great work with money and more hours. Please if you are interested in this job that will be a career that can fulfill the requirements please contact us with the Header "Let’s Get Started" thank you so much.
Skills: Phone Support Blog Writing Customer service SEO Writing
Fixed-Price - Intermediate ($$) - Est. Budget: $500 - Posted
I need a virtual receptionist for these tasks: - Receive calls from prospective clients, capture the client, and schedule them with one of our 10 counselors. - Make calls to clients for billing and rescheduling. - Check web-based fax and add to client's files. - Most communication with clients is by phone. Internal communication with clinicians is per email. Skills needed: - Customer service skills. Be able to speak to distressed clients who don't always know what they need when they call. They may just ask for a counselor for x or y problem. Receptionist will have each counselor's profile, and information, and can then schedule with whoever would be best fit for the client. - Have a clear and neutral accent, and be completely fluent in English. - Be available to take and make calls Monday-Friday during office hours. - Handle confidential information / medical. - Able to organize information in a way that is easy to recall. Counselors have different schedules, fees, specialties. Clients who need to be called, may need to be followed up on (without my prompting), until the task is completed. - Be a problem solver. New situations and customer questions arise constantly. Desired experience (if possible): - Virtual receptionist/phones - Work in the medical field - Customer service
Skills: Phone Support Administrative Support Calendar Management Call Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I need someone to cover several of my client's helpdesk issues over the weekend with ticket support (we use Freshdesk). You should be able to write AND Speak perfectly grammatically correct English. Occasionally you would need to call clients back but mostly its email support. You will be required to log into oDesk to track your hours for the first three weeks of training. Manual time adjustments will not be allowed during the first three weeks. There are two schedules available: 8am to 11am Sunday, Monday, Tuesday, Wednesday PACIFIC TIME. 8am to 11am Thursday, Friday and Saturday PACIFIC TIME.
Skills: Phone Support Administrative Support chat support Customer Retention
Hourly - Expert ($$$) - Est. Time: 1 to 3 months, 30+ hrs/week - Posted
We are seeking a Customer Service Solutions Specialist (Call Center). Essential Functions: Responsible for providing superior customer service through coordination, monitoring, control and resolution of escalated customer issues for all service lines Analyze request for customer support and implement solutions Ensure that customer requirements are resolved in accordance with service level agreements and performance metrics including first call or first contact resolution Requirements: Excellent Customer Service skills Excellent verbal and written communication skills Excellent competency in computer software packages Demonstrated strong process-orientation and attention to detail Excellent organization and interpersonal skills Ability to work the shifts necessary to support customers and business needs
Skills: Phone Support Administrative Support Call Handling chat support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Customer Service Representative with PERFECT English and a neutral accent. Again, this person must have an excellent grasp of the English language as they will be dealing with customers in the United States and Canada. If they speak Spanish they will be a preferred applicant. This person will be working a minimum of 30 hours per week (6+ hours per day). The scheduled hours will be between 8AM to 5PM Central Standard Time (UTC−06:00), with a 1 hour break midway through the shift. Reports to: Managing Director Date: Starts Immediately JOB SUMMARY: Interact with customers, provide information, resolve problems, and perform general office duties. ESSENTIAL FUNCTIONS: 1. Receives customers' requests by telephone or email, analyzes requests, provides information requested or ascertains who can best provide the information, and routes the request to the proper person. 2. Maintains and updates company customer database. 3. Provides quotations to customers and takes orders. Checks and enters each order into the computer. 4. Manages the logistics process, controls freight cost, coordinates with vendors to ensure on-time shipment. 5. Tracks and manages orders throughout the fulfillment process, keeping customers updated on any changes from their original shipment date. 6. Resolves customer questions related to orders. 7. Enters samples and product literature requests for customer, as required. 8. Has knowledge of product line, prices, delivery time, and similar data, as required. 9. Listens to customer complaints, responds with patience, empathy and professionalism and acts as a problem solver for the customer. 10. Provides accounts receivable and accounts payable support, managing payments coming in and out of the company. 11. Manages files, enters data and performs other office duties. 12. Makes outgoing telephone calls to the customer on behalf of the company to follow up on recent orders, to ask about payment of invoices and to follow up on recent quotations. 13. Sends emails on behalf of sales people, as requested. 14. Performs other duties as assigned by supervisor. EXPERIENCE AND BACKGROUND: One (1) year's experience working in an office environment. Experience using office software including email. Pleasant telephone voice and professional manner. EDUCATION: College Degree or Associates Degree EQUIPMENT: This person must have a VERY RELIABLE high speed internet connection and a quiet work environment. --- Skills: sales, english
Skills: Phone Support Administrative Support Call Handling chat support
Fixed-Price - Intermediate ($$) - Est. Budget: $80 - Posted
Must be articulate in English Speaking, able to troublshoot with customers that will call. 800 number reach for Canada and USA Customer base. The above link is the services that I would like to offer. Also looking for mobile devices customer support technicians that understand mobile devices and how to fix them by giving support over the phone. Must have working mobile phone to receive calls and knowledge of the above link.
Skills: Phone Support Customer service Internet Security IT Service Management