Phone Support Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We need a telephone verification agent. No cold calling. You will be responding to customer inquiries via phone. You will be calling to verify the validity of their inquiry as well as the information they submitted. You will be making around 25 calls per hour. Here is a list of what will be expected: - Calling and verifying the information the client submitted on our web page - Logging notes and calls in our custom CRM Tools you will use and should have experience with: - Google Voice - Skype - CRM - Basic CRM knowledge, we will train you with our CRM. Tasks: - Daily calls (M-Thursday) - 20 hours a week, 5 hours per day - Need to average at least 20 calls per hour - We work on EASTERN TIME ZONE, you WOULD HAVE TO BE AVAILABLE to start at 9:00 AM EST - 2:00 PM EST. - This is a LONG TERM position for right candidate.
Skills: Phone Support Call Handling Customer service Customer support
Hourly - Entry Level ($) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
We are a real estate investing company in the continental United States. We Are looking for someone who has a telemarketing background or sales. I'm looking for a virtual assistant that will do the following: * Listen to phone messages of incoming leads and transcribe the messages * Follow up leads via phone within 5 to 10minutes with a script to obtain additional information about the property the client wishes to sell. * Research the property in several databases (I will provide these) * Follow up with clients to make offer on properties (I will tell you what the offer amounts are after reviewing your research). We need to make 5 offers a day ! * Send Contracts * Handle All appointments and Showings This position has a $200.00 bonus for every deal we close on. We are looking to close between 2 - 5 deals a month. All candidates must have the following: ** MUST HAVE *** * Very fluent in writing and speaking english * A laptop and internet connection * Skype * Must be good with people * Some previous experience with phone sales * Good at improvising and figuring out things on your own after awhile Available between 9am-5pm CMT (USA) and be able to make 5 Offers a day on seller properties. I will provide scripts and training on all software and procedures.
Skills: Phone Support Call Handling chat support Customer service
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Responsibilities: -Provide excellent customer service to new and existing customers -Must be computer savvy and phone savvy -Must be available to work some nights and weekends -Hours are 9am - 6pm with a 1 hour lunch Qualifications: -Ability to navigate through multiple computer applications with speed and accuracy. -Ability to work with customers to resolve inquiries. Provide troubleshooting assistance to customers. -Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals. -Maintain a high level of world class customer service and professionalism to a wide range of customers. -Ability to read and interpret documents. Benefits: Medical/Dental/Vision benefits available Instructions for Applicants: Applicants will be contacted by the specific franchise location. All franchise locations are independently owned and operated.
Skills: Phone Support Administrative Support Call Handling Customer support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Some words about us. We are IT startup operating in crowdsourcing express-delivery sector. As of today we are #1 in Russia with 5000+ deliveries per day. This year we have started global expansion - China, India, UK. Now we are starting operations in London - . We are looking for customers support manager / remote call-center operator. Job Responsibilities *Communicate directly with customers via phone (inbound and outbound), live- chat and email. *Respond promptly to customer inquiries, assisting with placing orders, arranging for Courier guys and updating customer’s details. *Process customer’s orders in our CRM system when taking orders over the phone. *Resolve customer issues and updates. *Communicate and coordinate work-flow with the team both locally and remotely. *Work with the Customer Service Manager to ensure world-class customer service is being delivered at all times. Required Skills *Passion for delivering a world-class service to all customers. *2+ years' experience of Customer Service dealing with customers over the phones and via emails. *Ability to manage multiple customer contacts simultaneously. *Excellent English (spoken and written). *Basic knowledge of MS Office. *Good Communication. *Good knowledge of internet and e-commerce sites. *Flexible to work both late shifts and weekends.
Skills: Phone Support Customer service Email Handling English Grammar
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for a motivated and experienced customer rep. for a long relationship to perform customer support for our SAAS solution. By giving our software clients a top notch service. To be able to do this, it is required to fully learn and understand salefreaks system as an advanced user and to be able instruct operating it flawlessly to our clients. Required also: 1. Having experience as SAAS support is a big a plus. 2. savvy with computer skills 3. Communication is done through chat/zendesk/skype voice so it is required to have: 4. fluent mother-tongue english is an advantage, no grammar mistake is a must. We are interested in paying $5 hourly as this is a dedicated full position for many years. Good Luck
Skills: Phone Support Administrative Support chat support Customer service
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
Our company is seeking for Customer Support Specialist for 3 months starting as soon as possible. Overview: The Support and Operations Center is a 30 hours per week customer support center, providing assistance with using technology. The SOC provides telephone, e-mail and on-line chat consultations. The general customers SOC specialist consults on Customers questions and issues and is expected to explore the problem with the customer, triage and research it, and then present the solution in a way the customer can understand. In addition, the SOC specialist analyzes reported issues to determine if there are problems that need to be escalated, spotting trends out of what can often be confusing data and at other times identifying themes that are difficult to isolate. The SOC specialist has to follow up on all escalated issues to ensure resolution. The customers environment changes rapidly and it is critical that the SOC specialist continues with professional development. There is little opportunity for formal training so the SOC specialist needs to stay abreast of technology and be prepared to explore new techniques. The SOC specialist is expected to document solutions to problems for a customer-facing knowledge base as well as write internal technical documentation and procedures. Much of the communication with customers is done via originally written e-mail. The SOC specialist must be part teacher, as a goal of the SOC is to educate the customers so they can work independently.
Skills: Phone Support Call Handling Customer service Email Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are a US based E-Commerce business using various online platforms. We have been in business for 3 years and our current gross sales are $100,000+ monthly. We are looking for an individual that is dedicated, and hardworking. Someone with very flexible hours and the ability to work 40+ hours if needed a week. E-Commerce experience is preferred. The pay starts at entry level, with consistent raises and can grow to a partnership percentage. However this job is not for everyone. It can be very demanding and the person or persons selected will need to work in high pressure situations. This position is an ongoing position that can go on for years for the right candidate. Qualifications: 18+ Years Old (Preferably 30+ Years old) Must be able to navigate quickly and efficiently through online sales websites Motivated and looking for a position to grow and challenge you A critical thinker A leader Detailed oriented Analytical Must be able to work with limited supervision Able to follow instructions carefully Competition of Application Placement Task Job Duties but not limited to: Online Product and Pricing Arbitrage Order Fulfillment Order Tracking Google Docs and Google Sheet data entry and reading Customer Service Problem Solving Professional Business Calling Professional Business Emailing Consistent Skype Messaging Operation and System Analysis Questions for Applicant: - What part of this project most appeals to you? - What challenging part of this job are you most experienced in? - Which of the required job skills do you feel you are strongest at? - Have you taken any oDesk tests and done well on them that you think are relevant to this job? And if so what are the tests and what was your score? - What past project or job have you had that is most like this one and why? - Why do you think you are a good fit for this particular project? - Do you have any questions about the job description?
Skills: Phone Support Administrative Support Call Handling chat support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
responsabilities may include, but not limited to • Support a high volume of inbound and outbound calls • Communicate with customers • Learn, Follow our procedures in ordermaint our performance standard, be on time for work following the agreed schedule in order to achieve the company's daily goals set for you • this is a team work enviroment, be able to comunicate and escalate calls to resposible coleague Job Requirements: • Flexible hours a must to support our 24/7/365 growing business • 2 years of customer service or call center experience preferred • Strong verbal and written communication skills • Strong computer skills • Ability to manage stress – this is a rapidly changing company! • A team-player and task oriented mentality • Spanish or Mandarin language skills are a plus
Skills: Phone Support Customer service Customer support Data Entry
Fixed-Price - Intermediate ($$) - Est. Budget: $75 - Posted
I need someone to help me conduct a phone survey of ~500 doctors offices in the United States. I will provide the list of doctors offices, phone numbers and questions to ask. I need someone who has the ability to make phone calls to the United States and who is able to speak fluent English. Previous experience in healthcare would be helpful but not required.
Skills: Phone Support Cold calling Market research Telemarketing