Phone Support Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Hi there! Our company is looking for Customer Service Representatives who are: - Fluent in English; - Love speaking with customers; - Polite; - Reliable; - Able to perform many tasks simultaneously; - Advanced in computer skills; - Friendly and tolerance; - Acknowledged in CRM (is a great plus). Your duties will be: - Providing product/service information by answering questions; - Answering questions on the live chat and emails; - Data entry and management; - Inbound and Outbound calls; Don't be afraid, this work is not so hard as you could imagine. You will work remotely in a friendly and helpful team. To know more, please, contact me by sending your bid right now :) Thank you in advance for your time. P.S.: Be sure, Your proposals will be considered. I will personally answer on your bid.
Skills: Phone Support Call Handling chat support Creative writing
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Our company sells tickets to sporting, concert, and theater events world-wide. Given our our rapid growth, we are seeking the very best talent to join our team. We are currently hiring a Customer Service Manager that can work on the weekends and a few nights during the week. Responsibilities: - Process orders - Manage customer service experience and order queue - Take escalated customer calls - Provide exceptional customer support to customers via phone and email. - Accurately and efficiently log all interactions via established processes and tools/programs. - Provide prompt, reliable and accurate information to customers. We are looking for a personable, hard working, flexible, honest person to join our company which is fast growing and a great place to work.
Skills: Phone Support Customer service Customer support Email Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Purpose of the role:Level 1 Field Engineer to support the client environment and help customers find solutions to their technical issues as well as monitoring the servers, network, PCs and peripherals.Key responsibilities: Provide onsite and desk side support services to end users. Troubleshoot PC related problems at the direction of TCS. Complete incidents and requests within SLA in pressurized environment. Build, configuring and troubleshoot PC and laptop applications and hardware components. Ensure tickets are updated on a daily basis. Support meeting room environment and video conferencing. Support printers, scanners and other peripherals. Support mobile devices, such as iPads, iPhones and Blackberry’s. End-User Data back-up and restoration when required in the course of a service incident. Provide hands and eye support for server support under guidance of TCS tech support. Smart hands support for data center equipment as per required SLA (in specified locations) As directed by TCS Tech support will assist in troubleshooting the data center devices Replace defective components cards in data center equipment’s as advised by TCS Tech Support e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites Import /Export tapes to the tape libraries as advised by TCS tech support. Behavioral skills required: Individual must have good customer facing skills and be well presented. Demonstrates independent and pro-active thinking Builds effective relationships both within the team and across the business and Professional Services Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices. Must be able to work alone and unsupervised, taking the initiative when necessary. Must be organized and priorities work appropriately. Technical skills & Experience required: Must have experience of using a Call Logging system. Must have good working knowledge of Windows 7/XP and related Office applications. Support experience of MACs would be beneficial Knowledge of mobile devices, in particular Blackberry and iPhones Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components. Familiarity with Microsoft SCCM would be advantageous. Basic Knowledge of Server hardware architecture as to understand the procedure shared by L2 teams during troubleshooting, H&E support Basic knowledge of server/client operations in a domain environment including Active Directory. Ability to replace defective parts, as identified by TCS. Excellent hands on experience in installation and troubleshooting DC equipment’s, Rack and Stack of the DC equipment/cable Excellent communication are mandatory in English Local language; Regional language support would be a plus Required experience: Service Desk, Support end user, break fix, hands free services, microsoft, activie directory, serves: 2 years Required education: High school or equivalent Configuramos perguntas de seleção para a sua vaga de emprego.Os candidatos deverão responder "sim" ou "não" para as seguintes perguntas: This employer will consider only local candidates. Are you in Orlando, FL ? Do you have at least 2* years of *Service Desk, Support end user, break fix, hands free services, microsoft, activie directory, serves experience? Have you completed the following level of education: High school or equivalent ? Job Type: TemporaryRequired experience: Service Desk, Support end user, break fix, hands free services, microsoft, activie directory, serves: 3 years Required license or certification: Informatica Required education: Curso técnico Required language: English Job Type: Temporary Required experience: Service Desk, Support end user, break fix, hands free services, microsoft, activie directory, serves: 3 years Required language: English
Skills: Phone Support Customer service Customer support Desktop Support
Fixed-Price - Entry Level ($) - Est. Budget: $200 - Posted
1. You will receive phone calls from customers in Australia. 2. You will help them in the process of ordering a product online and payment 3. You will consult about size, color, fit etc. 4. You will support in shipping information and missing details 5. You will support clients in the payment process via our site 6. You need to speak fluent English 7. You will chat and communicate through the store facebook page 8. you will explain about promos and assist verbally and in writing 9. you will give email support through the store email address. 10. you will make outgoing calls to clients in a process of ordering 11. Calls are made with Skype in number The amount offered is monthly based.
Skills: Phone Support Customer support Email Handling English
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We are a small not for profit provider located in Adelaide, South Australia with 5 networked desktops and server. I am seeking quotes for an ad hoc help desk/administrator to troubleshoot as required. We currently have an IT provider who provides, but would like to review this arrangement to ensure that we receive only the support and services we require, being a small not for profit provider. We are seeking the services of an IT provider or individual who can: *provide support through phone, remote and email support *install necessary critical and security patches as required *resolution of IT related issues i.e. printers, desktops *setup of new users We would be happy to explore a reasonable per hour rate, or a maintenance block of hours. Happy to receive responses outlining your experience, services offered and rates.
Skills: Phone Support Computer Networking Computer Repair Computer Skills
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Hi, we are looking for a big company that can handle our call center project. we need at least 5 persons at start. 8 hours per day 5 days a week mon to fri. please let us if you can handle this project. subject is sales/marketing. we are willing to pay per hour job to the company NO COMMISSION. please let us know if you have inhouse setup for this kind and what is your experience. please send us your proposal or RESUME. make sure you type the word 'call' on top of the proposal otherwise we will not consider your proposal. please also share your contact details or skype name for a quick interview. best opportunity for a company in pakistan lahore or islamabad. we are open indian people as well. Thank you, saqi
Skills: Phone Support Automated Call Distribution BPO Call Center Call Center Management
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
In 2015, Inc. Magazine, We have been ranked as one of the fastest growing companies in the United States (176 out of 5,000) - and we are still growing! *NOTE* - Candidates will only be considered IF they have support experience in software as a service (SaaS) environments. We are ONLY looking for the BEST -- must have PROVEN track record. If you aren’t confident that is you, please do NOT apply. Our Company & Culture We have a very fast paced environment with a ‘get it done’ culture of like-minded individuals that embody the ‘customer first’ mindset. Our Gurus must be "innovative problem solvers" that embrace change and see problems as an opportunity. From each and every keystroke of programming to the way that we engage our customers in support; it’s up to all of our ‘innovative thinkers’ to position us to stay ahead of the ever-changing marketplace and create unique and innovative solutions to serve our customers. Key Responsibilities This is a rare chance to join a highly successful, high-growth enterprise. At our company you will be responsible for becoming a subject matter expert to... ● Service customers by phone, email, chat, social media and tickets ● Record all client interaction in enterprise system ● Problem solve semi-complex technical support issues (tier 1 and 2) ● Give complete answers to semi-complex (proprietary) product questions ● Process billing, failed payments and general account management ● Field subscription cancellations (for purposes of saving) ● Consult with customers on how best to use products (ex. to sell or fulfill) ● Upsell customers into other products (only if a good fit) ● Handle complaints or product feedback before escalating ● Gather testimonials or case studies ● Build internal and external resources (ex. macros) Software Experience (strongly preferred) ● Zendesk ● Infusionsoft ● Jira (Atlassian) ● Social Media: Facebook, Twitter, LinkedIn, Yelp, etc. ● Review Sites: ● GoToWebinar / Meeting ● PayPal ● YouTube ● LastPass (or similar) ● Google: Mail, Calendar, Drive, Docs, Sheets ● DropBox (or similar) ● Appointment Core (or similar) ● Camtasia (or similar) Education & Related Experience ● Bachelor's degree or equivalent in business, marketing or technology (preferred) ● MUST have knowledge of advanced customer service practices ● MUST be well versed with all relevant, current computer applications ● MUST have a passion to learn and teach others ● Related diplomas/certifications in business, marketing and technology a plus Non-negotiables ● Exceptional written, verbal and presentation skills in English ● Provide reliable hardware including: computer, mouse and headset ● Have reliable, high-speed internet access ● Be able to work weekday and weekend hours anytime between 8am and 10pm (EST) Eastern Standard Time We take our culture seriously so we ONLY want team members who: ● Have a ‘customer-centric’ mindset ● Take FULL ownership ● Enjoy fast paced environments ● Like to be challenged ● Appreciate well-meaning constructive criticism ● See problems as opportunities ● Are hungry to learn ● Want to grow within the company ● Need to see results ● Are driven to succeed If you embody everything you just read then what are you waiting for?!?!? Apply with the phrase - GREEN IS NOT BLUE See you on the other side ;)
Skills: Phone Support Customer support SaaS Technical Support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
COMPANY OVERVIEW: Insurify® offers free auto insurance quotes to qualified individuals and families across the U.S. through our outbound call service. Our success can be attributed to one thing – outstanding employees who provide superior knowledge of our awesome FREE service to our prospective new customers. JOB DESCRIPTION: - Handle outbound calls representing Insurify. - Outbound calling prospective new customers who are interested in receiving free auto insurance quotations. - Resolve customer's questions regarding services. - Lead Generation. REQUIREMENTS from Agents/Reps in the team: - Strong phone presence and communicate clearly and with confidence in order to excel in this position. - Knowledge of the general concept of Insurify’s free offering. - Ability to cold call on prospective customers. - Strong oral and written communication skills. - Excellent organizational and interpersonal skills. - Effectively communicate the services offered. - Outbound experience preferred. PAYMENT: $4 per valid lead OR $400 per 100 leads generated. BENEFITS: - Incentivized payment scheme - Opportunities to grow within the company SAMPLE SCRIPT / FORM HERE:
Skills: Phone Support Appointment Setting BPO Call Center Call Center Management
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
PFL Biotech is a Bilingual Medical Call Center with a lot of job and employment openings. We are recruiting bilingual media call center agents. This opportunity is ideal for bilingual individuals t bilingual in English plus one of the following languages: Danish, Dutch, Finnish, French, German, Greek, Italian, Norwegian, Portuguese, Spanish, Swedish, Turkish, Japanese, Korean, Mandarin Chinese, Hindi, Urdu, Malayalam, Telugu, Thai, Bulgarian, Croatian, Czech, Estonian, Hungarian, Latvian, Lithuanian, Polish, Romanian, Russian, Serbian, Slovak, Ukrainian, Arabic, Hebrew A strong background in medical science is required because inbound and outbound calls will be handled on a daily basis that pertains to health concerns. In this position you will: • work from home as an independent contractor with flexible hours • process the call according to a client provided script and process (type of call can vary widely from client to client) • accurately enter data into the computer systems Learn about the position:
Skills: Phone Support Data Entry Telephone Handling