Phone Support Jobs

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Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
24/7 Start-up seeks Supervisors who masters the art of managing an active contact center. We are a start-up dedicated to providing non-clinical companion care via a tech platform. Our team offers many unique skills in developing relationships and caring for our members. Candidates must be sensitive, proactive, fully-engaged, detail-oriented, highly responsive during working hours, and extremely organized. All work is done remotely, meaning that you can work from home. We are a growing business and seek professionals who are excited to partner with us to help grow this aspect of our business. Functions • Communicate with members one-on-one via phone, text or chat • Relay scheduling requests via chat to supervisors • Document member interaction in system portal • Study online tutorials to enhance client engagement • Identify prospective Community Partners • Communicate with team members via online chats/conference calls Qualifications • A sense of humor, witty and a little bit of charm • Desktop or laptop computer in a quiet and controlled environment • Reliable Internet connection • Able to work well with teams and remotely • Creative self-starter who can take initiative and collaborate • Excellent interpersonal, verbal and online communication skills • Quick-learner and self-starter comfortable with rapid change • Bonus Experience: Call Center Experience, Crisis Center Experience, Life Coaching, Professional Leadership, Mediation Leadership, Actors, Writers, Military Service/Family, Care of Seniors, Sensitive to Mental Health Concerns, Sensitive to Physical Health Concerns, Sensitive to Bereavement Concerns Perks • Helping others and filling emotional voids • Claim experience in a business that is all of the following: concierge service, tech company, start-up, membership service, women-owned, family-owned, veteran-owned, minority-owned • Obtain pioneering experience in the high-growth mobile messaging space (it overtook social media in size last year) • Contribute to the direction of the service and community • Real-world interaction with customers, influencers and partners • Growth opportunities within a start-up organization
  • Number of freelancers needed: 4
Skills: Phone Support Administrative Support Customer support Supervised learning
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Only Ukrainian Apply for this position. We're a real estate firm in UK. We're looking for a Ukrainian VA to help us in managing communication with Cleaners for one an half hour on daily basis. VA will responsible for following tasks; 1. Call to Cleaners to give them instructions. 2. Call/Message to cleaning agency to check and maintain the proper schedule of cleaning of 5 apartments. 3. Check the work done by cleaners via photos. 4. He/She must use WhatsApp/Viber to exchange images and maintain verbal communication with cleaners. You'll have to work during 9AM-11AM or 12PM London Times. We'll set a right time schedule later. This will be 10 hours a week position. If you think you understand the job role, speak Ukrainian and free during given time schedule then please apply for this position. Cheers :)
Skills: Phone Support Virtual Assistant
Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
I'm the owner of a small web development company in need of sales assistance. To help you understand the position a little better, let me explain where we started and where we are. This company started out with me and my wife doing E-Commerce work for a couple of websites three years ago. It's since grown to a four-man team with some pretty big projects and a lot of code behind us. Despite our relative success, I'm still doing this part time and most of our developers are off shore. That leaves us with a severe gap when it comes to clients who need assistance during normal business hours in the sales process. So far, I've been getting by pushing clients to evening hours but it's time for that to stop. We're about to ramp up an ad campaign that I expect to generate a decent number of leads. I need someone who understands websites well enough to sell them and can be available during normal US business hours to assist clients via phone & Email. Excellent written and oral communication skills are critical. While I am hoping to work with someone who can function as a long term account manager for the clients they onboard, I don't expect you to act as tech support, maintain 24/7 phone availability, etc. Work would probably start at about 30 minutes/day and would grow as leads come in. Right now, I'm trying to position a winning team to handle the work before we go full-bore with this campaign.
Skills: Phone Support Sales Letters Sales Writing
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
The Role At, our Customer Experience is the hub of client support and sales. Whether it’s helping with a simple question and converting a sale, solving a complex issue, or turning feedback into action, our Customer Experience Specialist knows our clients inside and out. Ever felt like you kept having the same problem, or that the rep just wasn’t understanding the issue or asking the right question? If you think you have the right skills and qualification to handle these challenges, send in your application. Responsibilities *Expertly address complex questions via email and phone and chat within 24 hours, providing answers that are quick and easy to understand *Smoothly convert leads into customers while cross and up-selling *Exceed expectations by creating “wow.. no ones ever done that for me before” moments with our customers *Convert unhappy customers into raving fans *Be the voice of in our Social Media community *Represent with pride and passion, using your ‘Voice’ to communicate with customers in a friendly, professional manner *Run point on customer issues that require masterful coordination between multiple teams *Maintain and update customer cases accurately *Thoroughly document case actions and follow our label and custom field guidelines, ensuring all cases are accurately categorized A little more about you *Have a minimum of 2 years experience in customer service and a flare for sales *Obsessively organized, detailed-oriented, and sincerely empathetic - you always keep calm under pressure *Type 50+ wpm, adept with, Google Apps, MS Office, and Social Media *Compelling writer who crafts grammatically impeccable emails, oh and you’re just as articulate on the phone ;) *Self-sufficient and hate being babysat, because who likes babysitting? *“Zero inbox” master who is able to share your methods with the rest of the team *Bachelor's Degree from an accredited university (preferred) Interested applicants may want to visit our website career page and apply : Mariel
Skills: Phone Support Articulate BPO Call Center chat support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Are you fluent in English like a native speaker? Do you have a quiet working place with stable internet and electricity? Do you want a promising long term opportunity? We want to hear from you. We have a role requiring some inbound call handling, email handling, some occasional research. In your cover letter, state the minimum hours you seek and also the lowest you accept per hour.
  • Number of freelancers needed: 2
Skills: Phone Support Administrative Support Call Handling Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I need someone that can work part time. YOU MUST KNOW HOW TO USE PODIO. You must have real estate knowledge. I'm looking for someone that can communicate with me on the daily bases. That means if i text you at any hour you must be responsive ASAP no slacking. I'm looking for someone that can run COMPS for all my leads get the top 3 highest sold houses and top 3 lowest sold houses per lead. I will supply you with the MLS. You must work on Eastern standard Time. You must also be able to take phone calls to ask questions to sellers and collect data from them.
Skills: Phone Support Cold calling CRM Data Entry
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Viva Vacation Customer Service will be responsible for interacting with the company’s customers to provide them with information to address inquiries regarding products and services. In addition, they will deal with and help resolve any customer complaints. Our priority is to ensure that clients enjoy their holiday and that everything runs as smoothly as possible for them. This person must be willing to go above and beyond to get the work done in the right way. Viva Voyage is a young, start-up company. Therefore, the position will offer tremendous opportunity for growth. Responsibilities: - Assist customers with queries (amendments, changes, request) - Provide high quality service on the phone and email - Initiates required action for every queries - Helps resolving any customer’s complaint Qualifications: - With Customer Service background - With administrative skills (business correspondence knowledge) - Computer Savvy (Microsoft office, Internet browsing etc..) - With good internet connection (LAN) – wifi/broadband not applicable - Has a good working environment/place (no background noise) - Good quality Headset (with noise cancelation) - Written and spoken English is a must - Verbal and written communication skills - Detail-orientated - Ability to work as a team player - Strong communication skills - Multi-tasking ability - Well-organized - Willing to learn and undergo training - Flexibility with schedule
  • Number of freelancers needed: 3
Skills: Phone Support Computer Skills Customer service Customer support
Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, 30+ hrs/week - Posted
For our international contact center, 5CA is looking for a Spanish/ English speaking technical support agent (work from home) to provide service for various exciting IT- and consumer electronics projects. Tasks • Providing Technical Support services to customers by telephone, e-mail and/or web chat, providing a satisfactory solution to the customer’s inquiry and to exceed his/her expectations in doing this. • Working together with team leaders and trainers to constantly keep your knowledge up-to-date. • Making sure that the customer is satisfied with the whole customer service experience, every time. Requirements • You are fluent in Spanish and English, speaking and writing – a 3rd language is a big plus. • You have existing knowledge of hardware, networking, routers and mobile devices. An IT- or other relevant technical education is a big plus. • You are a quick learner, and are open to working with new technologies and products. • You are flexible, a strong communicator, good at multitasking and problem solving. • You have a dedicated quiet work space that is located within your own residence. • You have your own laptop or desktop PC with windows 7 or 8.1, a good working USB headset and a fast, reliable internet connection (Upload min. 512 KB, Download min. 1 MB).
Skills: Phone Support Call Handling Customer service Customer support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are currently actively searching for highly motivated and goal oriented individuals who can work individually but yet as a team player with scheduling and conducting interviews with candidates. As a program specialist, you will be taking phone calls and talking to potential customers about our benefit plans. Organizational skills, time management skills, computer skills are required. FT/PT Flexible schedules, Training provided, Benefits, Opportunity for Growth, and more
Skills: Phone Support Administrative Support Customer service Customer support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
HI there, I am looking for a virtual assistant that can eventually work up to do all of the following tasks for me. DUTIES: Executive assistant - monitor my email, answer emails if simple stuff on my behalf - manage my calendar, if client needs something done, put it in my calendar so I set time aside to do it. If client needs meeting, book it, communicate with client to update them - make phone calls on my behalf to research things, book appointments, etc. - send post-meeting followup emails / thank you cards / gifts Organization - project manage team, take meeting notes, make sure people are on track, nothing gets left behind. Update team members with progress, nudge them if they are not making progress - keep documents organized for entire organization (Google Drive) - save all documents for easy access. - document processes to make it easy for staff to follow step by step General admin - post upwork job postings, pre-screen candidates, - create powerpoint presentations and pdf proposals for clients - please write the answer to six times two at the beginning of your application. - create advanced excel reporting for clients (must know VBA, pivot tables, SQL DB <--> VBA) Research & writing - research and write reports (I.e. Find where to get official list of new business registrations in BC to send them intro email; what CRM options are there that are simple, cheap and integrate with gmail - benefits of each, ) - prepare market research & competitive research document for clients Marketing - read 3-5 assigned blog posts on a particular topic, summarize all findings and write a new original blog post for our own website AND do research on an assigned topic and write new original blog post. - social media management (FB, TW, LinkedIn): write blog posts, interact with followers and influencers - keyword research VA Requirements: - extremely high attention to detail. Poor attention to detail will lead to firing (a lot of things can be trained, attention to detail cannot) - speak fluent, understandable, English, not too formal (it must sound natural, but still professional) - write in Canadian (British) English not American (e.g. colour not color) - 80+ wpm - tech savvy. Familiar with concepts regarding graphic design, web design, technologies, business software, eCommerce - will ask clarification questions before and/or during starting a task, not make assumptions that lead to wasted time. - provide suggestions and think critically about tasks that are assigned to them. Provide alternative suggestions, not just follow directions blindly
Skills: Phone Support Administrative Support Adobe Photoshop Appointment Setting