The Customer Service Analyst will fill a key role within our growing business. Responsibilities include, but are not limited to, providing hands on customer support by reviewing customer support tickets and identifying problem areas.
The Customer Support team’s mission is to ensure successful operation of 3i group solutions to achieve high customer satisfaction and reference ability. You will drive customer satisfaction by providing leadership, guidance and management to customers on their issues. Desired Skills & Experience
MS SQL Server programming ability - REQUIRED
Quality Assurance (QA) Background
Business Intelligence experience
Working knowledge of stored procedures
Knowledge of SSIS packages
Experience with data integration techniques
Strong team player
Excellent interpersonal communication skills
What's in it for you:
Opportunity to grow professionally and personally
Work in an relaxed office environment
Fun holiday events
Aggressive compensation and benefits
3i group® is a leading provider of omni-channel Demand Management solutions for retail, wholesale and direct-to-consumer businesses and is serving the planning needs of many of the world’s leading brands including Levi’s, Sephora and Abercrombie & Fitch. Available OnSite and OnCloud, 3i group’s innovative solutions help companies to forecast customer demand; plan assortments, allocations and inventory; shape demand with markdowns and promotions and then execute on those plans.