Responsible for the processing of all contracts through closing.
Assures that all post-closing disbursements, filing, and procedures take place.
Communicates with customers, clients, other agents, and service providers throughout the closing process.
Responsible for keeping the entire team updated on the progress of all contracts and advises team members when they need to become involved in negotiations or problem resolution.
Maintains all vendor and service provider files.
Responsible for effective communication with clients to ensure that fiduciary service is delivered from contract to close.
Supervises the work of the agents and any Runners on the team.
Responsible for providing fiduciary service to all sellers from the time their home goes on the market up until it goes into contract.
Responsible for producing listing marketing materials and scheduling promotional programs for listings.
Responsible for regular communication with sellers to include progress reports and feedback from showings.
Responsible for keeping the Listing Specialist or Team Leader updated on the progress of all seller contracts and advising when they need to become involved in negotiations or problem resolution.
Supports the Listing Specialist, updating and maintaining listing materials, and preparing pre-listing packages.
Assists the Listing Specialist in coordinating the staging, repairs, and home improvements required for showing the property.
Develops and implements systems for sellers, buyers, lead generation, contact database management, and back office support. Ensures that all systems and processes run efficiently, making revisions as needed.
Uses and maintains the MREA Operations Manual that documents all systems and standards.
Develops and maintains all team filing systems (listings, contracts, legal, correspondences, etc.) and computer databases. This includes making sure that all reference material and forms are available and current.
Serves as the first point of contact in handling customer inquires or complaints.