Working on Hyperdrive's Managed Services team, the Associate Engineer will monitor our central dashboard for alerts and warnings about the health of our Chicago area customers’ environments (including servers and networking equipment) and handle incoming desktop and system support inquiries. The ideal candidate has a general understanding of system and network protocols, configurations, and operations, and can demonstrate experience completing complex core server and network infrastructure projects. Experience providing Level I and II support is also a plus. The ability to manage multiple tasks and quickly triage and resolve customer issues is required.
Receive and document in-bound customer requests
Monitor operations center dashboard for alerts and warnings
Create tickets as a foundation for issue tracking & resolution
Triage issues to determine appropriate escalation
Attempt to resolve issues through client interaction and/or using remote...