I am seeking a dedicated virtual assistant for handling and responding to Zendesk customer tickets for a US-based ecommerce website. On an average month, we get about 400 tickets / requests, many of which are duplicates from the same customer. Your task would be to respond to tickets as quickly as possible and get them successfully resolved in as few back and forth relays as possible. Upon hiring you for the job, I will work closely with you for the first few weeks, to walk you through the process, until you get acclimated and proficient with the process.
Aside from this, you will also be tasked with creating quality product listings that will include retrieving a hi-res, high quality product images from the internet (when possible), retrieve a short, proof-read description, bullet list of features, as well as bullet list of specification (when applicable). Ideally, you should be able to obtain all this information will minimal input, such as a make and model number or UPC code. The turnaround time for creating such a product description should not exceed a few hours (accounting for the expected time zone difference).
To be considered for the job, you should have a strong command of colloquial American English, extensive experience with customer service, have a strong familiarity with Zendesk, as well as experience in creating quality product descriptions with minimal input in a brief period of time. You should also have a familiarity with ecommerce, as well as the related services that are intertwined with it, such as USPS, UPS tracking, PayPal, etc. This will be on ongoing engagement, so among other things, your candidacy will be determined on how fast and how good you can generate quality product descriptions, as well as demonstrate familiarity with Zendesk.